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Firefox has stopped working (c0000005)

Hello. I was running Firefox version 43 and installed 73 over it. When i click to run 73 I immediately got a window that says Firefox has stopped working: check online fo… (read more)

Hello. I was running Firefox version 43 and installed 73 over it. When i click to run 73 I immediately got a window that says Firefox has stopped working: check online for a solution/close/debug. i uninstalled and reinstalled a few times, deleted all the Mozilla data on my machine and still had the exact same problem w/ 73 and 72:

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	73.0.1.7352
 Application Timestamp:	5e4abc33
 Fault Module Name:	StackHash_312e
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Code:	c0000005
 Exception Offset:	000000006fff150a
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Information 1:	312e
 Additional Information 2:	312e0f649e68df8b8010198c924de691
 Additional Information 3:	671a
 Additional Information 4:	671a768defe2b30923278b2a33d2cb4d


Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	72.0.2.7321
 Application Timestamp:	5e221d28
 Fault Module Name:	StackHash_312e
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Code:	c0000005
 Exception Offset:	000000006fff150a
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Information 1:	312e
 Additional Information 2:	312e0f649e68df8b8010198c924de691
 Additional Information 3:	048c
 Additional Information 4:	048ce306801d3b35181c2a2508032b29


I have comodo and peerblock installed, but I turned them off during the download and installation. I rolled back to 43 and for the moment it seems to be working fine. I'm on Windows 7. I've found questions similar to this, but not exactly the same. One suggested using version 72, but that didn't solve the problem.

Thanks very much.

Asked by jake 4 months ago

Last reply by philipp 4 months ago