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FireFox will not start up

Firefox magically stopped working tonight. Based on reading help files and past forum posts, here are things I've tried with no luck: Note: Running Windows 7 - Rebooted (… (read more)

Firefox magically stopped working tonight. Based on reading help files and past forum posts, here are things I've tried with no luck:

Note: Running Windows 7

- Rebooted (of course) - Uninstalled through the task manager and reinstalled. - Uninstalled and deleted the C:/Program Files/Mozilla Firefox directory and reinstalled - Once reinstalled, attempted to start in safe mode via holding down Shift while loading - Attempted to start in safe mode by attempting to type many things in the run window:

        Firefox -safe-mode
        Firefox /safe
        "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode

- Attempted to add a new profile by typing in the Run window (after reinstalling):

        "C:\Program Files\Mozilla Firefox\firefox.exe" -P 

None of these solutions have had any results. No matter what I do, no Firefox related windows will come up and I get no error messages of any kind. Most of the time I at least get a busy cursor for a second and a firefox.exe process will start. I've kept the Task Manager open through most of the attempts and killed firefox.exe between all different attempts. Most everything I do will still open a process (I have two of them still running right now) and I kill all of them in between attempts, not to mention shutting down. I even did a hard battery pull on my laptop just to be sure. I'm not making any headway. If I could at least get an error message that would be nice, but I get nothing at all. Any other suggestions?

Asked by Snooj 3 years ago

Answered by FredMcD 3 years ago

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Bookmarks have been lost and I get following message "Unable to process the backup file." when I try to restore. I tried using Places Maintenance but checking

I tried Places Maintenance and first got this message > Task: stats - Unable to collect stats. When I clicked NEXT, I received the Checking Integrity note in the Box a… (read more)

I tried Places Maintenance and first got this message > Task: stats - Unable to collect stats. When I clicked NEXT, I received the Checking Integrity note in the Box and this has hung up overnight. Needed to cancel it this morning. I assume it should not take 10 hours...Please help

Asked by JAMA 3 years ago

Last reply by jscher2000 2 years ago

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Process finished with return code 1. *** Warning: Error running update process. Updating update.status (0)*** Service command software-update complete. service

FireFox not working as of today after update 08/17/2017 Following is last lines from file titled: maintenanceservice-1 Process finished with return code 1. Warning: Err… (read more)

FireFox not working as of today after update 08/17/2017 Following is last lines from file titled: maintenanceservice-1

Process finished with return code 1.

      • Warning: Error running update process. Updating update.status (0)***

Service command software-update complete. service command MozillaMaintenance complete with result: Failure.

Asked by BAU14 3 years ago

Answered by FredMcD 3 years ago

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Firefox frequent crashes

Every time I play a video (YouTube or otherwise) or even play music on Firefox, ever since I got a Firefox update today, has caused it to immediately crash. Is there anyt… (read more)

Every time I play a video (YouTube or otherwise) or even play music on Firefox, ever since I got a Firefox update today, has caused it to immediately crash. Is there anything I can do?

Asked by VideoZack34 3 years ago

Answered by FredMcD 3 years ago

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Firefox crashes

Firefox tab crash a lot since I upgrade to 53.0.3. No problem before. Now firefox crash a lot on youtube or any kind of site with embidded video/flash player. 27 crash in… (read more)

Firefox tab crash a lot since I upgrade to 53.0.3. No problem before. Now firefox crash a lot on youtube or any kind of site with embidded video/flash player. 27 crash in 1 hour of testing after this i have given up and move to chrome who doesn't crash.

Please help

Asked by jeremyc87 3 years ago

Answered by cor-el 3 years ago

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55.* breaks Hulu and CBS vid watching

Upgraded to 55.* and now Hulu and CBS won't play anymore. \ Safe Mode worked, but not until I disabled OpenH254 did it work normal w/o any addons installed. Really wish… (read more)

Upgraded to 55.* and now Hulu and CBS won't play anymore. \ Safe Mode worked, but not until I disabled OpenH254 did it work normal w/o any addons installed.

Really wish them sites would upgrade sooner.

Asked by _SitFlyer 3 years ago

Answered by FredMcD 3 years ago

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Firefox tabs keep crashing

After installing the security update, Firefox tabs now keep crashing on me. I've followed the instructions to restore Firefox to no avail. Several recent crash reports: … (read more)

After installing the security update, Firefox tabs now keep crashing on me. I've followed the instructions to restore Firefox to no avail.

Several recent crash reports: bp-a10725dc-7016-4c3e-bdac-ceab31170901 bp-b80218c4-ab59-4f42-81b4-a291a1170901 bp-a5580f00-9326-4bc5-bf5c-aca530170831 bp-f9ece0da-9f1a-4fd7-8ada-265481170829

Asked by Wumonger 3 years ago

Last reply by FredMcD 3 years ago

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upgraded to 55.0.3 and can no longer download .acsm files from 1 site

After upgrade to 55.0.3 I can no longer download .acsm. 1 This problem is only occuring on 1 site. (EBSCO). I checked if I could download .acsm file type from other site… (read more)

After upgrade to 55.0.3 I can no longer download .acsm.

1 This problem is only occuring on 1 site. (EBSCO). I checked if I could download .acsm file type from other sites e.g. proquest, and all good. no issue observed.

2 No error message is returned. I just donot recieve the .acsm file even though I have clicked download.

3 If I use safari I can download the .acsm from ebsco site, no issue. (This is how I borrowed the ebook today I needed.)

4 before upgrade to 55.0.3, I downloaded .acsm from ebsco site with no issue.

FYI: .acsm file type is the Adobe Digital Editions file that allows you to read the ebook in ADE.


What has changed that would be stopping this? The files are very tiny. Any ideas?

thankyou for your help.

Asked by jendrew 3 years ago

Answered by jendrew 3 years ago

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FF 55 update, deleted all bookmarks, "About" keeps saying "restart firefox"... does nothing

FF 55 (64 bit) updated on my Windows 10 desktop this AM. All bookmarks are gone. When I click on the "about", it says "Restart to Update Firefox". I do... it doesn't. … (read more)

FF 55 (64 bit) updated on my Windows 10 desktop this AM. All bookmarks are gone. When I click on the "about", it says "Restart to Update Firefox". I do... it doesn't. Stuck on that advice perpetually no matter how many times I do, or even reboot the computer.

Trying to "restore" bookmarks from "Show all bookmark/Import and Exports" shows me dates to retrieve, but when I request that to happen, says it is "unable to process the backup file".

I can navigate to my AppData Mozilla Firefox Profile Bookmark Backups file and see a plethora of backup date choices, but no idea why I can't access them to restore via Import-Export. Or why it doesn't see these files. It's like I never existed...

What the heck happened?? And how do I fix it please, anyone! I'd be most grateful.

Oh.. I forgot to mention. FF 55 is constantly "not responding" as well.

ADDED... this version which apparently isn't fully "updated" after a restart that doesn't work doesn't even retain my current history. It's like a dummy browser with a 2 second memory. I had a bookmark with older versions I could pull up to go back to an earlier version, but alas... bookmarks are gone. Clicking on the Firefox older versions doesn't tell me the 32 vs 64 bit so I haven't got a clue what I'm downloading. Any of you guru contributors out there??

Asked by TerriF 3 years ago

Last reply by TerriF 3 years ago

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why do we have to fix crash issue that your update caused

really annoyed that auto update has caused crashing almost every time i click on a site / run a video or turn a page . what has been done that has messed up . and is any… (read more)

really annoyed that auto update has caused crashing almost every time i click on a site / run a video or turn a page . what has been done that has messed up . and is any thing being done about it ?

Asked by topraf 3 years ago

Last reply by user633449 3 years ago

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My bookmarks have disappeared after Mozilla updated my browser.

It appears that Mozilla did an update to my browser this morning -- to Version 55.0 (32-bit) -- and now my bookmarks are gone. There seems to be some bookmark backups, bu… (read more)

It appears that Mozilla did an update to my browser this morning -- to Version 55.0 (32-bit) -- and now my bookmarks are gone. There seems to be some bookmark backups, but the normal restore process is not working. Please advise.

Asked by jarice2 3 years ago

Last reply by jscher2000 3 years ago

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Update 55.0 corrupted FF, erased all 1800 bookmarks, negated ability to save passwords, & corrupted ability to navigate any website-WHAT TO DO?

Computer: Dell XPS420 Intel Core Duo 32 bit, Window 7 Sp1 -- Update 55.0 corrupted not only FF, erasing all 1800 bookmarks, but negated ability to save passwords. Also, t… (read more)

Computer: Dell XPS420 Intel Core Duo 32 bit, Window 7 Sp1 -- Update 55.0 corrupted not only FF, erasing all 1800 bookmarks, but negated ability to save passwords. Also, the update corrupted any ability to navigate any website. FF, when loading 55.0 took near 20 minutes to finally come on line. After about an hour of frustration I restored my system using a recent restore point. This brought up a BLANK 54.0.1 version of FF. I manage to search out "old" FF data to recover most of the Bookmarks, but the "Remember logins for sites" check box cannot be activated. I am at a loss as to any further troubleshooting. HELP!

Asked by Slyseq 3 years ago

Last reply by mzulich 3 years ago

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can not access vcenter server since upgrade to firefox 55

After updating to firefox 55 I can no longer access VMware vCenter web UI. Note. vCenter uses flash. I have a flash plugin installed and I can access other flash sites ok… (read more)

After updating to firefox 55 I can no longer access VMware vCenter web UI. Note. vCenter uses flash. I have a flash plugin installed and I can access other flash sites ok.

I get the following error when trying to login.

"Connection Error Could not connect to vSphere Web Client. Contact your administrator to fix this issue."

If I try the same from chrome I can login without issue. Also downgrading to firefox 54 allows me to login.

Asked by gps1539 3 years ago

Last reply by cor-el 3 years ago

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https://w18.sfgame.net/ after the update it randomly stops registering mouse clicks so it looks frozen but it's running in the background.PLEASE help

I used the site every day in the last 2 months and all worked flawlessly until the last update. Now when I go to another tab and then return to the S&F one (https://w… (read more)

I used the site every day in the last 2 months and all worked flawlessly until the last update. Now when I go to another tab and then return to the S&F one (https://w18.sfgame.net/), the whole screen becomes non-interactive - I cannot press buttons on it or do anything and only page refresh works. Also happens when I right click and open java settings. I am using the latest version (55.0.3) but am experiencing the issue since 55.0.2. Any help would be greatly appreciated, as Firefox is my fav. browser and I wouldn't like having to revert to Chrome again just because of this - it's really ruining my experience :(

Thank you

Asked by elegyfordoom 3 years ago

Answered by FredMcD 3 years ago

  • Archived

Version 55 wiped out bookmarks, also very, very slow!

Just upgraded to 55.0. No bookmarks at all, Xmarks won't or can't sync. Browser is verrrryy slow to load pages. Worst Firefox ever methinks. DON'T UPGRADE, 55.0 is no… (read more)

Just upgraded to 55.0. No bookmarks at all, Xmarks won't or can't sync. Browser is verrrryy slow to load pages. Worst Firefox ever methinks. DON'T UPGRADE, 55.0 is not ready for release

Asked by albertafp 3 years ago

Last reply by philipp 3 years ago

  • Archived

Right click menu problem

Hello I have just updated to 55.0.3 (64-bit) and something strange happens in the right click menu as well as bookmark lists. Whenever I go over an item in the right clic… (read more)

Hello

I have just updated to 55.0.3 (64-bit) and something strange happens in the right click menu as well as bookmark lists. Whenever I go over an item in the right click menu or in my bookmark toolbar, weird lines appear and disappear. Furthermore, the space between all items is smaller for some reason. It all looks incredibly compressed.

Here are two gifs demonstrating the problem:

http://imgur.com/OEfU0tN http://imgur.com/a/ViMbV

I already updated my graphics driver and reinstalled FF but to no avail. It also happens in safe mode with all addons disabled.

What could cause this?

Regards

Asked by Incineration 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes - EXCEPTION_ACCESS_VIOLATION_EXEC

Firefox Support, I need your help fixing the constant crash of my Firefox installation. I have spent DAYS following all the troubleshooting guides that I have been able t… (read more)

Firefox Support,

I need your help fixing the constant crash of my Firefox installation. I have spent DAYS following all the troubleshooting guides that I have been able to find but the issue continues.

Below you will find 3 sections. 1) Crash Report IDs 2) Context to how problem surfaced 3) Troubleshooting thus far

1) Crash Report IDs:

The Crash Reason stated is ALWAYS the same, namely: EXCEPTION_ACCESS_VIOLATION_EXEC The Crash Address is also always the same, namely: 0x7ff92576fa77

bp-cb719f3a-d2c8-4ede-94c6-378dc1170802 bp-1ff8ec54-1cc7-44e7-9f89-1012c1170802 bp-fd4137f2-50db-427a-8abb-6acaa1170802 bp-39e6c52f-d8cc-44e1-9814-91e531170802 bp-74abeea1-41e2-409e-82b5-e8ceb1170802

2) Context of how problem surfaced:

- In late June Roboform informed me that a new version was available (8.3.7). -I upgraded as I normally do, but to my surprise the upper toolbar of Roboform was missing. - Upon further investigation I learned that the upper toolbar had been removed beginning with Roboform version 8.3.7 because Firefox had announced that they were only supporting WebExtensions API beginning with Firefox 57. - Since I hated having Roboform as a 'button' or as a lower toolbar I decided to stop using Firefox and try to live with Internet Explorer. - Needless to say I didn't like that solution as Internet Explorer has been practically abandoned by Microsoft as is not very powerful. So I explored other options and I was told that if I installed Roboform 8.3.5.5 (the last version to support the upper toolbar) it would work OK up to Firefox version 56. - I downgraded to Roboform 8.3.5.5 (after having used version 8.3.7) and the crashes began. - I downgraded Firefox to version 52.2.1 ESR and the crashes continued. - I began reading and following troubleshooting instructions on the Mozilla support forum but nothing solved the issue. - I tried look for the crash logs but despite Firefox crashing there was no logs - I upgraded to Firefox 54.0.1 64 bits and while that didn't solve the issue, at least the crash logs returned (those are the ones I am enclosing).

3) Troubleshooting thus far:

- I have removed Firefox multiple times and tried different versions - I have removed Roboform multiple times and tried different versions - I have done the 'Refresh Firefox' multiple times with no success. - I have followed 'clean install' procedures for both Firefox and Roboform that included erasing remaining files in program files and user directories and even flushing remaining entries from the registry - I have upgraded the BIOS of my computer

None of the above has worked. I suspect that it may have to do with Roboform because the modules area of all crash reports are highlighting the roboborm modules in red. However since there is no explanation of what the red highlighting means in the crash reports I am not sure if my interpretation (that they are the cause of the problem) is correct.

Firefox IS definitely compatible with Roboform as it worked on my system for years. I suspect that after having installed to the new version of Roboform and Firefox something has been left behind after downgrading that is causing the reinstall not to work perfectly and to crash.

I don't want to move to the new version of Roboform because I hate not having the upper toolbar, so I need your help to be able to go back to any Firefox and Roboform combination that won't cause the crash.

Asked by witschey 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Your most recent update 8/8/2017 has cut my internet speed by almost 80%. I can't load many programs but I can on other browsers. Help!

The most recent update also destroyed all my bookmarks and I foolishly had not backed them up in many months. Is there anything to be done? Every other browser works f… (read more)

The most recent update also destroyed all my bookmarks and I foolishly had not backed them up in many months.

Is there anything to be done? Every other browser works fine on my connection. I don't want to switch from firefox!

Asked by JHORN1789 3 years ago

Last reply by JHORN1789 3 years ago