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  • Archived

Sync Sign In Failure - Hangs at sign in, never resolves

I cannot sign in. Fails both at work and at home. I have changed passwords 3 times. The confirmation emails work just fine. My cloud servers are up and functioning normal… (read more)

I cannot sign in. Fails both at work and at home. I have changed passwords 3 times. The confirmation emails work just fine. My cloud servers are up and functioning normally. After I enter my password and hit enter, the sign-in process never finishes. I get a progress message saying "Working..." that never goes away. See the attached screenshot.

I've disabled all the plug-ins except for LastPass, which I use for storing usernames and passwords. I've restarted my browser several times. I've rebooted both my PC at home and my PC at work.

Any ideas?

Below is the my most recent sync-error log.


1479912756357 Sync.Service INFO Loading Weave 1.52.0 1479912756359 Sync.Engine.Clients DEBUG Engine initialized 1479912756360 Sync.Engine.Clients DEBUG Resetting clients last sync time 1479912756366 Sync.Engine.Bookmarks DEBUG Engine initialized 1479912756369 Sync.Engine.Forms DEBUG Engine initialized 1479912756372 Sync.Engine.History DEBUG Engine initialized 1479912756376 Sync.Engine.Passwords DEBUG Engine initialized 1479912756379 Sync.Engine.Prefs DEBUG Engine initialized 1479912756381 Sync.Engine.Tabs DEBUG Engine initialized 1479912756382 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1479912756387 Sync.Engine.Addons DEBUG Engine initialized 1479912756388 Sync.Service INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0 1479912756390 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1479912756390 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1479912756391 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1479912756391 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1479912756391 Sync.AddonsReconciler DEBUG Adding change listener. 1479912756391 Sync.Tracker.History INFO Adding Places observer. 1479912756612 browserwindow.syncui DEBUG observed: weave:service:ready 1479912756615 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1479912756622 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1479912756627 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1479912756631 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1479912756631 FirefoxAccounts DEBUG getOAuthToken enter 1479912756633 FirefoxAccounts DEBUG FxAccountsOAuthGrantClient Initialized 1479912756633 FirefoxAccounts DEBUG getOAuthToken fetching new token from: https://oauth.accounts.firefox.com/v1 1479912756633 FirefoxAccounts DEBUG enter getAssertion() 1479912756634 FirefoxAccounts ERROR FxA rejecting with error AUTH_ERROR, details: getAssertion called without a session token 1479912756635 FirefoxAccounts ERROR Could not retrieve profile data: Error: AUTH_ERROR (resource://gre/modules/FxAccounts.jsm:1441:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1441:18 < _getAssertion/<@FxAccounts.jsm:595:15 < Handler.prototype.process@Promise-backend.js:937:23 < this.PromiseWalker.walkerLoop@Promise-backend.js:816:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:750:11 1479912760624 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1479912760626 Sync.Service DEBUG User-Agent: Firefox/50.0 (Windows NT 6.1; WOW64) FxSync/1.52.0.20161104212021.desktop 1479912760626 Sync.Service INFO Starting sync at 2016-11-23 08:52:40 1479912760626 Sync.Service DEBUG In sync: should login. 1479912760626 browserwindow.syncui DEBUG observed: weave:service:login:start 1479912760627 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1479912760627 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1479912760627 Sync.Service INFO Logging in the user. 1479912760630 Sync.BrowserIDManager INFO Waiting for user to be verified. 1479912760630 FirefoxAccounts DEBUG already verified 1479912760630 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1479912760631 Sync.BrowserIDManager INFO Starting fetch for key bundle. 1479912760632 Sync.BrowserIDManager INFO Unable to fetch keys (master-password locked?), so aborting token fetch 1479912760632 Sync.BrowserIDManager INFO Background fetch for key bundle done 1479912760632 Sync.Status DEBUG Status.login: success.login => success.login 1479912760632 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1479912760634 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1479912760638 Sync.Service INFO User logged in successfully - verifying login. 1479912760640 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState re-fetched credentials and is returning: error.login.reason.account 1479912760640 Sync.Service DEBUG Fetching unlocked auth state returned error.login.reason.account 1479912760640 Sync.Status DEBUG Status.login: success.login => error.login.reason.account 1479912760640 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1479912760640 browserwindow.syncui DEBUG observed: weave:service:login:error 1479912760640 browserwindow.syncui DEBUG onLoginError: login=error.login.reason.account, sync=success.sync 1479912760641 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1479912760642 Sync.ErrorHandler ERROR Sync encountered a login error 1479912760644 Sync.Service DEBUG Exception: Login failed: error.login.reason.account 1479912760644 Sync.Service DEBUG Not syncing: login returned false. 1479912760655 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.account 1479912760656 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.account 1479912760657 Sync.ErrorHandler DEBUG Addons installed: 2 1479912760657 Sync.ErrorHandler DEBUG - LastPass, version 4.1.32a, id support@lastpass.com 1479912760657 Sync.ErrorHandler DEBUG - NoScript, version 2.9.5.1, id {73a6fe31-595d-460b-a920-fcc0f8843232} 1479912760657 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1479912760657 FirefoxAccounts DEBUG getOAuthToken enter

Asked by hedlit 3 years ago

Last reply by ruggb 3 years ago

  • Archived

can't login to sync, server does not respond

When I try to login to Sync, Sync does not log me in and not even reject my password. Please see attached file for a screen print. This screen does not end nor change an… (read more)

When I try to login to Sync, Sync does not log me in and not even reject my password. Please see attached file for a screen print. This screen does not end nor change anymore.

Asked by jkruijt 3 years ago

Last reply by philipp 3 years ago

  • Archived

Cannot sign in to setup sync

Hi, I've reinstalled firefox beta on my Windows 10 machine. When I try to sign in to include this machine the login screen just displays "working". The password is correc… (read more)

Hi,

I've reinstalled firefox beta on my Windows 10 machine. When I try to sign in to include this machine the login screen just displays "working". The password is correct as I've gone to another machine, signed out of sync then signed back in again. Any thoughts as to a solution please? Thanks

Asked by tomg35 3 years ago

Last reply by philipp 3 years ago

  • Archived

Timeout and can't connect to Firefox Sync

So I reset the password on Firefox Sync and had to log in again with the new password. I enter my credentials with the new updated password and it just says "working" and… (read more)

So I reset the password on Firefox Sync and had to log in again with the new password. I enter my credentials with the new updated password and it just says "working" and doesn't log me in. So I went to tools>Web Developer>Web Console. And this is what it says:

Working… 5c1f9275.main.js:17:3920 d.prototype.error https://accounts.cdn.mozilla.net/scripts/5c1f9275.main.js:17:3920 c.exports.captureError https://accounts.cdn.mozilla.net/scripts/5c1f9275.main.js:17:27541 B<.logError https://accounts.cdn.mozilla.net/scripts/5c1f9275.main.js:19:14125 e https://accounts.cdn.mozilla.net/scripts/5c1f9275.main.js:19:8586 D https://accounts.cdn.mozilla.net/scripts/5c1f9275.main.js:13:12850 s.partial/c https://accounts.cdn.mozilla.net/scripts/5c1f9275.main.js:13:13373

d/

Asked by Ladyfoxi 3 years ago

Last reply by philipp 3 years ago

  • Archived

Unable to sync my firefox account recently over Windows and Linux

I have had my Firefox account for a couple of years and have no issue syncing it when I needed to. Now I did a whole system over haul and I wanted to get my synced accoun… (read more)

I have had my Firefox account for a couple of years and have no issue syncing it when I needed to. Now I did a whole system over haul and I wanted to get my synced account on a dual-booted Windows 7 and Ubuntu machine. When I put in my credentials, it just sits there with "working" at the top. I left this one for an hour and still was stuck at working. Even my laptop that dual boots Windows 10 and Fedora has my Firefox account sync but now says needs to reconnect on the Windows 10. Same thing happens when I put in my credentials. It sits at working. I remember being able to sync my accounts and it took less then a minute. I have reinstalled the web browser and same results. I also changed my password to see if maybe I was getting my password wrong. I do see that while I let my account sit for an hour that it made alot of error files. I have it post here. Please let me know what I can do to get this resolved.

Asked by Kipz 3 years ago

Last reply by philipp 3 years ago