Showing questions tagged: Show all questions
  • Solved
  • Archived

I have found a fix for "Firefox is not responding" freezes when using Adobe flash.

Windows 7 Home Premium, SP1. Firefox began freezing "Firefox is not responding" while watching videos using flash, immediately after FF Release 40 installed. I tried al… (read more)

Windows 7 Home Premium, SP1. Firefox began freezing "Firefox is not responding" while watching videos using flash, immediately after FF Release 40 installed. I tried all the "fixes", FF safe mode, Flash in unprotected mode, refresh FF (and rebuild tool bar, and get back classic theme), hardware acceleration, etc. I did not have any problems using IE with Flash (Active X) on the same videos. FF support told me the problem was having two Flash Players, and to uninstall both, using Adobe's uninstall tool. Since videos on my laptop are my only form of entertainment, I was reluctant to uninstall Flash for IE, when it was working Fine. My solution was to stop using FF for videos, and use IE. With FF release 41, FF began freezing on all websites using any flash content. I really like FF, and it is my preferred browser, but it became totally unusable.

As a last gasp try to fix the constant "Firefox is not responding" problem, I set FF to not update automatically (check for updates,but let me choose whether to install), and I installed FF 38.0.5. I know that someone will comment that doing this is not advised, and that it will leave me vulnerable to attack. I have since watched about 30 hours of video without a single "Firefox is not responding", or a flash crash. I use Norton as anti virus, so I'm not sure how protected I am, but I am happy to be able to use FF again. The "About Firefox" page in help shows me on 38.0.5, and has a button to allow update to the current release, so I am confident going back to the current release would be easy.

I have to wonder what in FF 40 and 41 was causing the problem? I think that problems actually started with FF 39 with Flash crashing constantly, and changed to FF freezing with release 40. Here is a link to my earlier post about the freezing https://support.mozilla.org/en-US/questions/1079195#answer-770460

I may have unique variables, Windows 7, FF and Flash, Comcast Internet, Xfinity online, but with the freezing occurring on any website using flash content, and the problems going away after down grading to FF 38, I have to think the problem is within FF ?

Thanks, and it is so nice to be able to use FF again!

Asked by kuzink 5 years ago

Answered by jscher2000 5 years ago

  • Solved
  • Archived

Plugin container crashes when flash is in use.

Whenever Adobe flash player is activated on a webpage, plugin container causes firefox to crash either within one minute or whenever I tab out, whichever is faster. I hav… (read more)

Whenever Adobe flash player is activated on a webpage, plugin container causes firefox to crash either within one minute or whenever I tab out, whichever is faster. I have installed adobe shockwave and attempted to refresh firefox to solve this issue but it persists. Adobe Flash is up to date as it was just installed yesterday. Below is the error report provided by windows.

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	41.0.0.5738
 Application Timestamp:	55fb7072
 Fault Module Name:	mozglue.dll
 Fault Module Version:	41.0.0.5738
 Fault Module Timestamp:	55fb5afb
 Exception Code:	80000003
 Exception Offset:	0000ec7e
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Asked by Surge753 5 years ago

Answered by philipp 5 years ago

  • Solved
  • Archived

mozzilla not respounding high cpu usage plugin-container.exe computer is totally locked up

I start firefox and go news. Sometimes it allows me to watch for a while. without warning mozilla not respounding computer is totally locked up. I try to stop program (… (read more)

I start firefox and go news. Sometimes it allows me to watch for a while. without warning mozilla not respounding computer is totally locked up. I try to stop program (mozilla) at times it allows me and other times it takes many tries to stop. Mozilla says plugin-container.exe high cpu usage. Has happened many times in the last few weeks. I have refreshed several times to no avail.

Asked by Leclaire 5 years ago

Answered by jscher2000 5 years ago

  • Solved
  • Archived

Firefox cannot connect to internet while other browsers can...have deleted the software and reinstalled...disabled firewall and virus program.

Deleted a few TEMP files this morning and AOL and Firefox stopped working. Got AOL going again and removed all traces of the original Firefox installation and downloaded… (read more)

Deleted a few TEMP files this morning and AOL and Firefox stopped working. Got AOL going again and removed all traces of the original Firefox installation and downloaded a fresh version of Firefox. The program opens, but immediately goes into a "not responding" status with "connecting" showing in tab. Cannot click on anything on the Firefox screen. Need to go to Task Manager to kill the program. Have deleted and reinstalled several times. Disconnected the firewall and the anti-virus programs. Still always get the same result. Have tried it in SAFE mode. Same result. Going on 8 hours working on this thing. Need help badly. System is updated version of XP.

Asked by dougshrader 5 years ago

Answered by dougshrader 5 years ago

  • Solved
  • Archived

firefox is constantly stopping , greying out , and not responding when on home page yahoo uk , task manager is only way to stop it , no events no crashes

Latest version of Firefox , always keep up to date .Windows 8.1 running on del optiplex 620 , 2gb ram , 80 gb disk partitioned with Win10 on the other .Running free Pand… (read more)

Latest version of Firefox , always keep up to date .Windows 8.1 running on del optiplex 620 , 2gb ram , 80 gb disk partitioned with Win10 on the other .Running free Panda av and malwarebytes free . Never had any problems with Win 8.1 until now , I have gone back to it because of the many problems with Win 10 . Have checked event viewer , nothing , have checked for crash report , nothing . No malware reported . Every time the only solution is to stop Fox with task manager and then restart when Fox goes back to where it was .

Asked by wjay 5 years ago

Answered by wjay 5 years ago

  • Solved
  • Archived

Firefox 41.0 hanging with Flash

Firefox 41.0 is struggling with any page that has Flash player on it. Sometimes it copes, but other times it hangs. I have noticed that when this happens, plugin-containe… (read more)

Firefox 41.0 is struggling with any page that has Flash player on it. Sometimes it copes, but other times it hangs. I have noticed that when this happens, plugin-container.exe sticks at 50%. At this point you have to kill the process. There have always been tolerable problems with Firefox and Flash whereby it hangs now and again, or the Flash comes up with an option to kill the script, but with the latest 41.0 it has become too frequent to put up with.

Asked by richlaughlin 5 years ago

Answered by philipp 5 years ago

  • Solved
  • Archived

Firefox 41 created problems for me on XP with locking up and not responding

I Found out it was Adobe FlashPlayer Version 19.0.0.185 THE LAG FREEZE WAS SO BAD i had to uninstall flashPLAYER, I guess I'll have to wait until a new FLASHPLAYER updat… (read more)

I Found out it was Adobe FlashPlayer Version 19.0.0.185 THE LAG FREEZE WAS SO BAD i had to uninstall flashPLAYER, I guess I'll have to wait until a new FLASHPLAYER update. The bad thing is now after uninstalling Adobe Flashplayer Some video's wont work now. Facebook works faster now after uninstalling Flash the scroll lag has improved.

==========================================================================================

hope this helps:

Firefox 41 created problems for me on XP with locking up and not responding reason Adobe Flash Player is not compatible with Firefox 41 or Firefox 41 has a bug in it that makes the flash Freeze either way you look at it we have a problem.

Asked by makingitbetter 5 years ago

Answered by philipp 5 years ago

  • Solved
  • Archived

Firefox not responding after several tabs open

Firefox will crash and have the "not responding " tag at the end of the program bar. This happened several times while the following tabs were open... Gmail inbox ESPN.go… (read more)

Firefox will crash and have the "not responding " tag at the end of the program bar. This happened several times while the following tabs were open... Gmail inbox ESPN.go.com drudgereport.com 2016 accu weather for hurricane Joaquin http://www.nhc.noaa.gov/storm_graphics/AT11/refresh/AL1115W5_NL+gif/205452W5_NL_sm.gif foxnews.com Facebook wall street Journal amazon

Is this simply too many tabs or services running simultaniosly or is there something else going on? I do not get a fire fox crash report, but i was able to create a program dump from windows task manager. Let me know if it is needed.

Asked by jkbfox 5 years ago

Answered by philipp 5 years ago

  • Solved
  • Archived

Freezes version 41 update on Windows 10

Ever since the update for Firefox for version 41 on my PC (Windows 10). The browser freezes (not responding) each and every time when I boot it up. I miss using Firefox… (read more)

Ever since the update for Firefox for version 41 on my PC (Windows 10). The browser freezes (not responding) each and every time when I boot it up. I miss using Firefox - I am looking for a solution to correct the problem.

Asked by tkhilder 5 years ago

Answered by philipp 5 years ago

  • Solved
  • Archived

plugin container crash

Hello I am consistently getting (not responding) page locked issues due to plugin container not working. I love mozilla, but am forced to remove until this is resolved. P… (read more)

Hello I am consistently getting (not responding) page locked issues due to plugin container not working. I love mozilla, but am forced to remove until this is resolved. Please email when it is so I can install. Until then, chrome it will be.

(

Thanks

Asked by yellowdragon 5 years ago

Answered by philipp 5 years ago

  • Archived

Since last update starting FF takes 20min or more, often FF is "not responding", hundreds of "Unresponsive Scripts" etc. . I'm sick of it !

Since last update starting FF takes 20min or more, often FF is "not responding", I get totally white or black starting pages, lots of "Unresponsive Script" messages, miss… (read more)

Since last update starting FF takes 20min or more, often FF is "not responding", I get totally white or black starting pages, lots of "Unresponsive Script" messages, missing or misplaced buttons on pages, pages malformed, error messages of "Profile Missing", " Unresponsive Plugin", when FF is "not responding" it freezes and then closes so al my work is gone, NULLIFIED ! etc. . It's getting on my nerves, I'm sick of it !

Asked by louis.m 5 years ago

Last reply by J0es 4 years ago

  • Archived

not responding while playing Farmville 2

While playing FarmVille 2 foxfire keeps hanging - says at top "not responding". I can load game and play for a few minutes but then hangs. Sometimes it hangs right after … (read more)

While playing FarmVille 2 foxfire keeps hanging - says at top "not responding". I can load game and play for a few minutes but then hangs. Sometimes it hangs right after loading. Will not come back so I have to quit foxfire. I have been having the problem in last several weeks but yesterday it got really bad. I usually only had to restart foxfire once to get it to work. I have tried refreshing foxfire. Also disabling hardware acceleration. My plugins are up to date. My computer is only 1.5 years old and I have windows 10. I can play FV2 on Google Chrome and MSN edge but both are slow and jerky. I really prefer foxfire over the other ones.

Asked by ahushagen 5 years ago

Last reply by geraa48 4 years ago

  • Solved
  • Archived

I am continually getting 'Firefox Not Resonding', I tried various solutions, none worked so far ... What do I do?

I have used Firefox for a long time, and have it as my default browser. However the continual "Firefox is not responding" is driving me daft. My OS is Windows 10, and my … (read more)

I have used Firefox for a long time, and have it as my default browser. However the continual "Firefox is not responding" is driving me daft.

My OS is Windows 10, and my version of Firefox is 41.0.1

I have tried various solutions, none of which have worked so far, including renaming the places.sqlite to places.sqlite.old, unticking 'use hardware acceleration etc..', and several others. Also I have minimal plugins activated.

The sites I usually visit are mainly news type sites, although naturally there are others such as sports sites, youtube etc.....

I know that others have had this issue, and some seem to have had their particular problem diagnosed, but despite my own best efforts I cannot locate an answer that solves mine.

I appreciate any help that you might be able to give, and am grateful for your interest in helping me solve the problem.

Regards,

Alan

Asked by OldBaptist 5 years ago

Answered by jscher2000 5 years ago

  • Archived

I keep getting "Not Responding" constantly whenever I use the latest Firefox.

It used to be that Firefox would crash or I would get an alert about shockwave flash stalling before it would crash. Now with the latest update, I get "Not Responding" c… (read more)

It used to be that Firefox would crash or I would get an alert about shockwave flash stalling before it would crash. Now with the latest update, I get "Not Responding" constantly. Sadly, I actually prefer the old days when Firefox would just crash or I get a shockwave flash notice. At least it didn't happen every time I used Firefox like nowadays, though it would happen at least once a day. Even then there were times when I could exit out of the affected screen without having to close out or lose all my other tabs or screens. With the "Not Responding" all my tabs and other Firefox screens immediately shutdown regardless of whether it was one tab that was the problem.

Will there be a new fix for Firefox? I'm going crazy. It's impossible to use Firefox. I'm constantly having to open and close Firefox. (Fyi, yes, I already took the various recommended steps (safe mode, uninstalling/reinstalling, etc.) to fix the issue to no avail.) There is something seriously wrong with the latest update. I know it's the latest version and not my computer, because I am on a brand new hard drive as of yesterday and I'm still experiencing the same problem with "Not Responding" as I did before on my last hard drive. What is going on?

Asked by firefoxe 5 years ago

Last reply by firefoxe 5 years ago

  • Solved
  • Archived

Why is Youtube suddenly seeming to freeze during all playback?

Since last Monday night FF seems to suddenly freeze or go to a "webpage not responding" state each and every time I go to view a video. I've updated my graphics drivers, … (read more)

Since last Monday night FF seems to suddenly freeze or go to a "webpage not responding" state each and every time I go to view a video. I've updated my graphics drivers, my version of Flash Player, and recently my FF but none of these have fixed the problem. My FF has yet to crash but the constant freezes on Youtube makes me wonder. Once a video does start playing playback is fine, but if I attempt to pause or scroll down to the comments the webpage fades out to not responding and sits there for several minutes until it fixes itself. I've tried every one of the ways to fix this issue yet nothing has helped. It seems that Youtube is the only site that is having this issue as I can go to a Twitch stream and watch it perfectly. What do I have to do too fix this seemingly random bug?

Asked by codygotkilld 5 years ago

Answered by philipp 5 years ago

  • Solved
  • Archived

Firefox crashes

Firefox crashes on pages that use flash. I have refreshed firefox and checked to see if the plugin is up to date which it is. It does not crash with flash disabled. … (read more)

Firefox crashes on pages that use flash. I have refreshed firefox and checked to see if the plugin is up to date which it is. It does not crash with flash disabled.

Asked by mikorz 5 years ago

Answered by philipp 5 years ago

  • Archived

Why is firefox crashing more since the newest update?

I was having crashing issues with the update before the newest one, but since the new update I have MORE crashes. In fact it crashed while I wrote the first sentence and … (read more)

I was having crashing issues with the update before the newest one, but since the new update I have MORE crashes. In fact it crashed while I wrote the first sentence and had to use the task manager to shutdown FF so I could restart. It seems the plugin container is to blame. I've updated flash and turned off the protected mode, but it doesn't help. I get these messages from windows:

A problem caused this program to stop interacting with Windows.

Problem signature:

 Problem Event Name:	AppHangXProcB1
 Application Name:	firefox.exe
 Application Version:	41.0.0.5738
 Application Timestamp:	55fb5aff
 Hang Signature:	f8be
 Hang Type:	32
 Waiting on Application Name:	plugin-container.exe
 Waiting on Application Version:	41.0.0.5738
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Hang Signature 1:	f8bea7be70f4a87378fc48b9e93c7baf
 Additional Hang Signature 2:	a2f4
 Additional Hang Signature 3:	a2f412d8809fbec577aea33f5d807b4e
 Additional Hang Signature 4:	f8be
 Additional Hang Signature 5:	f8bea7be70f4a87378fc48b9e93c7baf
 Additional Hang Signature 6:	a2f4
 Additional Hang Signature 7:	a2f412d8809fbec577aea33f5d807b4e

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	41.0.0.5738
 Application Timestamp:	55fb7072
 Fault Module Name:	mozglue.dll
 Fault Module Version:	41.0.0.5738
 Fault Module Timestamp:	55fb5afb
 Exception Code:	80000003
 Exception Offset:	0000ec7e
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

I hope the above will help with this issues. Very frustrating!

Asked by MF9000 5 years ago

Last reply by AliceWyman 5 years ago