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  • Archived

Firefox crashes

Hi, My ff is crushing always on start-up (safe and regular mode). I tried to uninstall and install several versions with no help. My crash reports are attached to this me… (read more)

Hi,

My ff is crushing always on start-up (safe and regular mode). I tried to uninstall and install several versions with no help. My crash reports are attached to this message. any ideas?

Asked by kobi.lemberg 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes

AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3574 AdapterSubsysID: 22da103c AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0.3 A… (read more)

AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3574 AdapterSubsysID: 22da103c AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0.3 AvailablePageFile: 3557285888 AvailablePhysicalMemory: 492503040 AvailableVirtualMemory: 3805364224 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 46333952 BreakpadReserveSize: 67108864 BuildID: 20150826023504 CrashTime: 1441716422 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1441572791 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 22da103c, AdapterDriverVersion: 10.18.10.3574 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 582 StartupTime: 1441716421 SystemMemoryUsePercentage: 88 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150826023504","version":"40.0.3","vendor":"Mozilla","platformVersion":"40.0.3","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3977,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2015,"locale":"en-US"},"hdd":{"profile":{"model":"SAMSUNG MZ7PD256HCGM-000H7","revision":"DXM06H6Q"},"binary":{"model":"SAMSUNG MZ7PD256HCGM-000H7","revision":"DXM06H6Q"},"system":{"model":"SAMSUNG MZ7PD256HCGM-000H7","revision":"DXM06H6Q"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0a16","subsysID":"22da103c","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.3574","driverDate":"4-23-2014","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{"creationDate":16684},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"40.0.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16684,"updateDay":16684},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.12.18","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.12","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16615},{"name":"VMware Client Support Plug-in","version":"5.5.0.41167","description":"The VMware Client Support Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vmware-client-support-5-5-0"],"updateDay":16234},{"name":"Adobe Acrobat","version":"11.0.12.18","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.12","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16615},{"name":"VMware Remote Console Plug-in","version":"5.5.0.34615","description":"VMware Remote Console Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vmware-remote-console-2012"],"updateDay":16373},{"name":"VMware Remote Console Plug-in","version":"5.1.0.33578","description":"VMware Remote Console Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vmware-remote-console-2012"],"updateDay":16227},{"name":"VMware Remote Console and Client Integration Plug-in","version":"4.0.0.16081","description":"VMware Remote Console and Client Integration Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vmware-remote-console-2011"],"updateDay":15367},{"name":"Google Update","version":"1.3.28.13","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16674},{"name":"HP Virtual Room Client Launcher Plugin","version":"2.0.0.1","description":"Dll file of HP Virtual Room Client Launcher Plugin for Firefox, Chrome, and Safari","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/hp-virtual-room-launcher"],"updateDay":15623},{"name":"Silverlight Plug-In","version":"5.1.40416.0","description":"5.1.40416.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16541},{"name":"NPLastPass","version":"3.1.75.0","description":"LastPass Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-lastpass"],"updateDay":16503},{"name":"Java(TM) Platform SE 8 U51","version":"11.51.2.16","description":"Next Generation Java Plug-in 11.51.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.8.0_51","application/x-java-bean;jpi-version=1.8.0_51","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.51.2","application/x-java-applet;javafx=8.0.51"],"updateDay":16644},{"name":"Java Deployment Toolkit 8.0.510.16","version":"11.51.2.16","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16644},{"name":"iTunes Application Detector","version":"1.0.1.1","description":"iTunes Detector Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16373},{"name":"Shockwave Flash","version":"18.0.0.232","description":"Shockwave Flash 18.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16659},{"name":"Skype for Business Web App Plug-in","version":"15.8.20020.351","description":"Skype for Business Web App Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-lwa-nativeplugin15.8"],"updateDay":16507},{"name":"Citrix Online Web Deployment Plugin 1.0.0.104","version":"1.0.0.104","description":"Citrix Online App Detector Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-col-application-detector"],"updateDay":16567}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8338718720 TotalPhysicalMemory: 4170301440 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 40.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by jonathan.wingfield 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Firefox crashes at startup after update

I just updated firefox to the latest version and it will not open as it crashes prior to opening. I have tried safe mode and it still crashes. Scanned for viruses and mal… (read more)

I just updated firefox to the latest version and it will not open as it crashes prior to opening. I have tried safe mode and it still crashes. Scanned for viruses and malware and nothing was found.

Crash ID: bp-2120293e-8c56-47a7-86ac-832622151103

Asked by texasdomer 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

My current version 44 crashes on start up, will not go into safe mode. Removing and reinstalling the program did not help

My current version update version 44 started crashing and now will not start up. I uninstalled the program and reinstalled it several times. I thought it might be somet… (read more)

My current version update version 44 started crashing and now will not start up. I uninstalled the program and reinstalled it several times. I thought it might be something in my profile, and deleted it. But, the program would not start up with out the profile. I have no idea what the problem is at this point.

Asked by ptpetti 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox crashes at startup - in safe mode also.

Firefox crashes at startup - in safe mode before ever displaying anything except the crash reporter. This was a knife-switch event, working perfectly fine and then crash… (read more)

Firefox crashes at startup - in safe mode before ever displaying anything except the crash reporter. This was a knife-switch event, working perfectly fine and then crashing on every launch. I do not recall if a system reboot or patch was applied between the working and not working time. Thanks for any help. Doug AdapterDeviceID: 0x11fc AdapterDriverVersion: 9.18.13.1265 AdapterSubsysID: 1909103c AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:44.0.2 AvailablePageFile: 22607171584 AvailablePhysicalMemory: 9184464896 AvailableVirtualMemory: 3790475264 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 88342528 BreakpadReserveSize: 67108864 BuildID: 20160210153822 CrashTime: 1455562322 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1455287562 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x11fc, AdapterSubsysID: 1909103c, AdapterDriverVersion: 9.18.13.1265 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0416, AdapterSubsysID2: 1909103c, AdapterDriverVersion2: 9.18.10.3324DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 273 StartupTime: 1455562317 SystemMemoryUsePercentage: 44 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160210153822","version":"44.0.2","vendor":"Mozilla","platformVersion":"44.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15801,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":60,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2693,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2014},"hdd":{"profile":{"model":"HGST HTS725050A7E630","revision":"GH2O"},"binary":{"model":"HGST HTS725050A7E630","revision":"GH2O"},"system":{"model":"HGST HTS725050A7E630","revision":"GH2O"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"NVIDIA Quadro K2100M","vendorID":"0x10de","deviceID":"0x11fc","subsysID":"1909103c","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.1265","driverDate":"10-7-2013","GPUActive":true},{"description":"Intel(R) HD Graphics 4600","vendorID":"0x8086","deviceID":"0x0416","subsysID":"1909103c","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"9.18.10.3324","driverDate":"10-7-2013"}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1680,"screenHeight":1050,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":16206,"resetDate":16843},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"44.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16842,"updateDay":16843},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.14.16","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.14","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16786},{"name":"Adobe Acrobat","version":"11.0.14.16","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.14","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16786},{"name":"VLC Web Plugin","version":"2.2.2.0","description":"VLC media player Web Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/mpeg","video/x-mpeg","video/mpeg-system","video/x-mpeg-system","audio/mp4","audio/x-m4a","video/mp4","application/mpeg4-iod","application/mpeg4-muxcodetable","video/x-m4v","video/x-msvideo","application/ogg","video/ogg","application/x-ogg","application/x-vlc-plugin","video/x-ms-asf-plugin","video/x-ms-asf","application/x-mplayer2","video/x-ms-wmv","video/x-ms-wvx","audio/x-ms-wma","application/x-google-vlc-plugin","audio/wav","audio/x-wav","audio/3gpp","video/3gpp","audio/3gpp2","video/3gpp2","video/divx","video/flv","video/x-flv","application/x-matroska","video/x-matroska","audio/x-matroska","application/xspf+xml","audio/x-mpegurl","video/webm","audio/webm","application/vnd.rn-realmedia","audio/x-realaudio","audio/amr","audio/x-flac"],"updateDay":16821},{"name":"Google Update","version":"1.3.29.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16832},{"name":"Creo View","version":"10.2.31.40","description":"Creo View 10.2.31.40","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-pvlite9-ed"],"updateDay":16510},{"name":"PTC Creo View Control (IsoView Compatibility Interface)","version":"10.2.31.40","description":"PTC Creo View Control (IsoView Compatibility Interface)","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-isoview-iso"],"updateDay":16510},{"name":"Photo Gallery","version":"16.4.3528.331","description":"NPWLPG","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-wlpg3-detect","application/x-wlpg-detect"],"updateDay":16161},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14619},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14693},{"name":"Silverlight Plug-

Asked by Slartibartfast_and_mice 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox crashes

My Firefox suddenly started crashing last week. It crashes within a second or two of opening, regardless of whether I try to select a different page to open or don't touc… (read more)

My Firefox suddenly started crashing last week. It crashes within a second or two of opening, regardless of whether I try to select a different page to open or don't touch it at all. I have completely removed Firefox and reinstalled, a couple of times. The same thing happens if I try to open it in safe mode. I'm in a corporate environment with a lot of anti virus and firewall protection. I seem to be the only person having this problem. A once-over by IT didn't seem to show any viruses, but this is a low priority problem for them and I need this for my work so I'm trying to figure it out on my own.

Here's the most recent crash file id: Crash ID: bp-fa4011c7-44de-4e56-a8a4-8406c2160223

Any ideas would be appreciated.

Asked by ChshrCat 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Firefox crashes on startup

Crash ID: bp-fb3f255c-59d4-491b-a567-2c54e2150812 Crashes straight to Mozilla Crash Reporter even in Safe Mode and after a reboot. It had been working fine until I closed… (read more)

Crash ID: bp-fb3f255c-59d4-491b-a567-2c54e2150812

Crashes straight to Mozilla Crash Reporter even in Safe Mode and after a reboot. It had been working fine until I closed Firefox down this morning (with about 4 tabs open?) and then re-opened it a few seconds later.

Asked by caketango 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox crashes on startup. Tried everything on the support site, but no luck.

Get crash report every time I start Firefox. Downloaded, uninstalled, and reinstalled several times. Tried safe mode. Nothing works so far. Submitted crash report. … (read more)

Get crash report every time I start Firefox. Downloaded, uninstalled, and reinstalled several times. Tried safe mode. Nothing works so far. Submitted crash report.

Asked by lede001 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox crashes

Just downloaded firefox and can't even start it, as it crashes immediately when the screen opens. Mozilla crash reporter opens up instead. Crash ID: bp-9b7e7f0c-d322-40c5… (read more)

Just downloaded firefox and can't even start it, as it crashes immediately when the screen opens. Mozilla crash reporter opens up instead.

Crash ID: bp-9b7e7f0c-d322-40c5-a8f0-b415c2150904

Won't start in safe mode either.

Asked by mhally 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Firefox crashes

Firefox crashes every time I try to open it, even is safe mode. This started to happen this morning when I updated to version 40. I have tried doing a clean install, remo… (read more)

Firefox crashes every time I try to open it, even is safe mode. This started to happen this morning when I updated to version 40. I have tried doing a clean install, removed firefox and downloaded version 40 and it still does the same thing.


bp-12ba13c5-2ab5-4b70-a91d-948612150812 bp-49b64073-95be-49a1-a2fc-568e42150812 bp-d1ea8f15-24d7-4520-89ae-d436b2150812 bp-20911599-73e7-4fc0-bab5-89fd72150812

Asked by manvel22 4 years ago

Last reply by guigs 4 years ago

  • Archived

Firefox crashes

Multiple users experiencing chrash dumps of Firefox on their new Windows 8 64-bit laptop. The issue occours after installation of Firefox. The installation goes well. Aft… (read more)

Multiple users experiencing chrash dumps of Firefox on their new Windows 8 64-bit laptop. The issue occours after installation of Firefox. The installation goes well. After the question whether something should be imported from another browser, then it gives the crash dump.

Crash-ID: bp-698a729a-daae-42c3-ab77-62cc92150909

AdapterVendorID=0x8086 TelemetryEnvironment={"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150826023504","version":"40.0.3","vendor":"Mozilla","platformVersion":"40.0.3","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8107,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.3","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"nl-NL"},"hdd":{"profile":{"model":"SAMSUNG MZ7LN256HCHP-000L7","revision":"EMT03L6Q"},"binary":{"model":"SAMSUNG MZ7LN256HCHP-000L7","revision":"EMT03L6Q"},"system":{"model":"SAMSUNG MZ7LN256HCHP-000L7","revision":"EMT03L6Q"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"504117aa","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.3977","driverDate":"10-9-2014","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"locale":"nl","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{"creationDate":16687},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Het standaardthema.","name":"Standaard","userDisabled":false,"appDisabled":false,"version":"40.0.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16687,"updateDay":16687},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.0.379","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15606},{"name":"Adobe Acrobat","version":"11.0.0.379","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15606},{"name":"Google Update","version":"1.3.28.13","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16679},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16546},{"name":"Silverlight Plug-In","version":"5.1.30514.0","description":"5.1.30514.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16203},{"name":"Microsoft Office 2013","version":"15.0.4703.1000","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":16546}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} StartupTime=1441793973 EMCheckCompatibility=true ProductName=Firefox AdapterSubsysID=504117aa FramePoisonBase=00000000f0de0000 Accessibility=Active Vendor=Mozilla Winsock_LSP=MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD Tcpip [UDP/IP] : 2 : 2 : \n MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD Tcpip [TCP/IPv6] : 2 : 1 : \n MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD Tcpip [RAW/IPv6] : 2 : 3 : \n RSVP TCPv6-serviceprovider : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll \n RSVP TCP-serviceprovider : 2 : 1 : \n RSVP UDPv6-serviceprovider : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n RSVP UDP-serviceprovider : 2 : 2 : \n MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll InstallTime=1441793860 Theme=classic/1.0 ReleaseChannel=release Notes=AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 504117aa, AdapterDriverVersion: 10.18.10.3977\nD2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ FramePoisonSize=65536 AdapterDriverVersion=10.18.10.3977 Version=40.0.3 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=40.0.3&buildid=20150826023504 BIOS_Manufacturer=LENOVO AdapterDeviceID=0x1616 useragent_locale=nl BuildID=20150826023504 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1441793974 SecondsSinceLastCrash=109 BreakpadReserveAddress=52101120 BreakpadReserveSize=67108864 BlockedDllList= SystemMemoryUsePercentage=24 TotalVirtualMemory=4294836224 AvailableVirtualMemory=3827200000 TotalPageFile=9842704384 AvailablePageFile=7556272128 TotalPhysicalMemory=8500527104 AvailablePhysicalMemory=6376820736

Asked by ronnyvanhuenen 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes

Upon trying to start up Firefox 40.0, 40.0.2, or 40.0.3, it shows the main window for approximately two seconds and then crashes, showing the crash reporter. It crashes i… (read more)

Upon trying to start up Firefox 40.0, 40.0.2, or 40.0.3, it shows the main window for approximately two seconds and then crashes, showing the crash reporter. It crashes in safe mode the same way. The crash report shows: Crash ID: bp-7bbba0b3-7e95-4e8b-98f4-a4db02150828

Clean uninstalls and reinstalls of any version of 40 does not help. This affects all Windows PCs in our organization, they all have the same issue. Version 39.0.3 and earlier work without issue.

Asked by desktopsupport 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox crashes

I have recently received a new work laptop, and I can't seem to get firefox to startup at all. I have uninstalled/re-installed with multiple different versions (40.0, 40.… (read more)

I have recently received a new work laptop, and I can't seem to get firefox to startup at all. I have uninstalled/re-installed with multiple different versions (40.0, 40.0.2, 40.0.3, 40.0.3-funnelcake43) and they all end up with an access violation exception when trying to start Firefox. It will not start in safe mode either, the same unhandled exception is thrown. I know it is the case of trying to read from memory address 0, but obviously I can't figure out what is missing in order to fix that.

Crash report id: bp-2be3e004-a093-4844-ab74-9617b2150915

(I sent a few before I unchecked the box).

Asked by jhill072 4 years ago

Last reply by philipp 4 years ago