Showing questions tagged: Show all questions
  • Archived

Firefox crashes

Hi, As of this morning, Firefox crashes on start up. It looks like it automatically updated today so not sure if this is linked. I have tried reinstalling but no joy. It… (read more)

Hi,

As of this morning, Firefox crashes on start up. It looks like it automatically updated today so not sure if this is linked. I have tried reinstalling but no joy. It won't open in safe mode, just crashes. I've created a new profile, still not joy.

Crash info as follows. Help gratefully received!

bp-d7dca3b6-204d-43fb-a829-6d0312160817 bp-2b06e138-c2f9-463e-8fbe-1a0be2160817

Asked by emmap2781 4 years ago

Last reply by philipp 4 years ago

  • Solved
  • Archived

Firefox crashes

Crash ID: bp-74731094-f8d0-41c0-9cd0-482262160818 This issue started this morning. Firefox was working, then it crashed once after opening. Then it just kept on crashin… (read more)

Crash ID: bp-74731094-f8d0-41c0-9cd0-482262160818

This issue started this morning. Firefox was working, then it crashed once after opening. Then it just kept on crashing. I unistalled and reinstalled with reboot.

Asked by MrChampion 4 years ago

Answered by philipp 4 years ago

  • Solved
  • Archived

Firefox crashes

Firefox updated, and now on startup, going straight to the Crash Reporter tool every time. Cannot start in 'Safe Mode'. Uninstalled. Deleted everything in the AppData f… (read more)

Firefox updated, and now on startup, going straight to the Crash Reporter tool every time. Cannot start in 'Safe Mode'. Uninstalled. Deleted everything in the AppData folder (after making a backup somewhere else of my profile), rebooted, reinstalled, same issue. Microsoft Silverlight also installed at same time Firefox updated. Uninstalled it, repeated the fresh install process listed above, same result.

bp-b4ddfcad-a85c-4eb2-9b75-75e282160623

Asked by Bhelogan 4 years ago

Answered by philipp 4 years ago

  • Solved
  • Archived

Firefox crashes

Fresh install of Firefox. Firefox crashes immediately on start as well as in safe mode. Tried Refreshing Firefox but get the same immediate crashing. Crash ID: bp-0820035… (read more)

Fresh install of Firefox. Firefox crashes immediately on start as well as in safe mode. Tried Refreshing Firefox but get the same immediate crashing. Crash ID: bp-08200358-dc22-4e36-b8a0-ee4e12160623 Crash ID: bp-baefe8d2-5dbe-42fb-8e2a-df2542160623 Crash ID: bp-aa491702-1f59-48b8-b3c6-5678a2160623 Crash ID: bp-248fa78e-b622-4934-85de-5b3cd2160623 AdapterDeviceID: 0x0a16 AdapterDriverVersion: 9.18.10.3257 AdapterSubsysID: 05de1028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:47.0,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0.2,loop%40mozilla.org:1.3.2 AvailablePageFile: 13691498496 AvailablePhysicalMemory: 5487276032 AvailableVirtualMemory: 3778019328 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 49348608 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1466703654 E10SCohort: unsupportedChannel EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1466702598 Notes: FP(D000-L100000-W00000000-T0000) AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 05de1028, AdapterDriverVersion: 9.18.10.3257 D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 463 StartupTime: 1466703647 SystemMemoryUsePercentage: 35 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160604131506","version":"47.0","vendor":"Mozilla","platformVersion":"47.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8097,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":69,"stepping":1,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2594,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2015},"hdd":{"profile":{"model":"HGST HTS725032A7E630","revision":"GHBO"},"binary":{"model":"HGST HTS725032A7E630","revision":"GHBO"},"system":{"model":"HGST HTS725032A7E630","revision":"GHBO"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0a16","subsysID":"05de1028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"9.18.10.3257","driverDate":"7-29-2013","GPUActive":true}],"monitors":[{"screenWidth":1680,"screenHeight":1050,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":16975,"resetDate":16975},"addons":{"activeAddons":{"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956,"isSystem":true},"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"1.3.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"47.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956},"activePlugins":[{"name":"Adobe Acrobat","version":"10.1.16.13","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.16","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16702},{"name":"AdobeAAMDetect","version":"1.0.0.0","description":"A plugin to detect whether the Adobe Application Manager is installed on this machine.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":16189},{"name":"Adobe Acrobat","version":"10.1.16.13","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.16","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16702},{"name":"Adobe Acrobat","version":"11.0.14.16","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.14","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16786},{"name":"Google Update","version":"1.3.30.3","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16932},{"name":"Microsoft Office 2016","version":"16.0.6701.1029","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16957},{"name":"Silverlight Plug-In","version":"5.1.40728.0","description":"5.1.40728.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16644},{"name":"Microsoft Office 2016","version":"16.0.6701.1029","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":16973},{"name":"Intel® Identity Protection Technology","version":"4.0.5.0","description":"Intel web components for Intel® Identity Protection Technology","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-4.0.5"],"updateDay":15938},{"name":"Intel® Identity Protection Technology","version":"4.0.5.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":15938},{"name":"Shockwave for Director","version":"12.1.8.158","description":"Adobe Shockwave for Director Netscape plug-in, version 12.1.8.158","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":16543},{"name":"Shockwave for Director","version":"12.2.4.194","description":"Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":16850},{"name":"Citrix Online Web Deployment Plugin 1.0.0.104","version":"1.0.0.104","description":"Citrix Online App Detector Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-col-application-detector"],"updateDay":16967}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 16979550208 TotalPhysicalMemory: 8490725376 TotalVirtualMemory: 4294836224 URL: UptimeTS: 17.664359223 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 47.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f

Asked by pgoodew 4 years ago

Answered by philipp 4 years ago

  • Solved
  • Archived

Firefox crashes

Firefox crash at start up. I can not get it into safe mode. This started happening after latest upgrade. Their are several computers in our dept. that are experiencing th… (read more)

Firefox crash at start up. I can not get it into safe mode. This started happening after latest upgrade. Their are several computers in our dept. that are experiencing the same problem.


AvailablePageFile: 27359543296 AvailablePhysicalMemory: 10884468736 AvailableVirtualMemory: 4060475392 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 45154304 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1466174680 Email: AntonioTGarcia@yahoo.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1465397408 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 79111 StartupTime: 1466174679 SystemMemoryUsePercentage: 36 Throttleable: 1 TotalPageFile: 34348167168 TotalPhysicalMemory: 17175035904 TotalVirtualMemory: 4294836224 URL: UptimeTS: 1.230335452 Vendor: Mozilla Version: 47.0 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4

MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by ATGarcia 4 years ago

Answered by philipp 4 years ago

  • Archived

Firefox crashes

AdapterDeviceID: 0x9900 AdapterDriverVersion: 13.251.0.0 AdapterSubsysID: 180f103c AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:47.0,e10sro… (read more)

AdapterDeviceID: 0x9900 AdapterDriverVersion: 13.251.0.0 AdapterSubsysID: 180f103c AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:47.0,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0.2,loop%40mozilla.org:1.3.2 AvailablePageFile: 3904212992 AvailablePhysicalMemory: 1293750272 AvailableVirtualMemory: 3825696768 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 47579136 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1465740710 E10SCohort: unsupportedChannel EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1465642596 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9900, AdapterSubsysID: 180f103c, AdapterDriverVersion: 13.251.0.0 FP(D000-L100000-W00000000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 377 StartupTime: 1465740706 SystemMemoryUsePercentage: 62 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160604131506","version":"47.0","vendor":"Mozilla","platformVersion":"47.0","xpcomAbi":"x86-msvc","hotfixVersion":"20121019.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3276,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"AuthenticAMD","family":21,"model":16,"stepping":1,"l2cacheKB":2048,"l3cacheKB":null,"speedMHz":2295,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"zh-CN","servicePackMajor":1,"servicePackMinor":0,"installYear":2015},"hdd":{"profile":{"model":"HGST HTS725050A7E630","revision":"GH2O"},"binary":{"model":"HGST HTS725050A7E630","revision":"GH2O"},"system":{"model":"HGST HTS725050A7E630","revision":"GH2O"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"AMD Radeon HD 7660G","vendorID":"0x1002","deviceID":"0x9900","subsysID":"180f103c","RAM":768,"driver":"aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"13.251.0.0","driverDate":"12-6-2013","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":16902,"resetDate":16963},"addons":{"activeAddons":{"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16927,"updateDay":16956,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16927,"updateDay":16956,"isSystem":true},"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"1.3.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16927,"updateDay":16956,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"47.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16927,"updateDay":16956},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.16.13","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.16","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16914},{"name":"Adobe Acrobat","version":"11.0.16.13","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.16","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16914},{"name":"VLC Web Plugin","version":"2.0.2.0","description":"VLC media player Web Plugin 2.0.2","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/mpeg","video/x-mpeg","video/mpeg-system","video/x-mpeg-system","audio/mp4","audio/x-m4a","video/mp4","application/mpeg4-iod","application/mpeg4-muxcodetable","video/x-m4v","video/x-msvideo","application/ogg","video/ogg","application/x-ogg","application/x-vlc-plugin","video/x-ms-asf-plugin","video/x-ms-asf","application/x-mplayer2","video/x-ms-wmv","video/x-ms-wvx","audio/x-ms-wma","application/x-google-vlc-plugin","audio/wav","audio/x-wav","audio/3gpp","video/3gpp","audio/3gpp2","video/3gpp2","video/divx","video/flv","video/x-flv","application/x-matroska","video/x-matroska","audio/x-matroska","application/xspf+xml","audio/x-mpegurl","video/webm","audio/webm","application/vnd.rn-realmedia","audio/x-realaudio","audio/amr","audio/x-flac"],"updateDay":15687},{"name":"Microsoft Office 2016","version":"16.0.4266.1001","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16647},{"name":"Silverlight Plug-In","version":"5.1.41212.0","description":"5.1.41212.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16780},{"name":"Microsoft Office 2016","version":"16.0.4288.1000","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":16811},{"name":"Java(TM) Platform SE 7 U67","version":"10.67.2.1","description":"Next Generation Java Plug-in 10.67.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.7.0_67","application/x-java-bean;jpi-version=1.7.0_67","application/x-java-vm-npruntime","application/x-java-applet;deploy=10.67.2","application/x-java-applet;javafx=2.2.67"],"updateDay":16287},{"name":"Java Deployment Toolkit 7.0.670.1","version":"10.67.2.1","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16287},{"name":"Shockwave for Director","version":"12.1.3.153","description":"Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":16245},{"name":"Shockwave Flash","version":"21.0.0.242","description":"Shockwave Flash 21.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16956}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}

edit: removed personal information for your protection. (philipp)

Asked by sghos 4 years ago

Last reply by philipp 4 years ago

  • Archived

Getting crash after installation on windows 10

AdapterDeviceID: 0x1616 AdapterDriverVersion: 20.19.15.4331 AdapterSubsysID: 06451028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.0.2,l… (read more)

AdapterDeviceID: 0x1616 AdapterDriverVersion: 20.19.15.4331 AdapterSubsysID: 06451028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.0.2,loop%40mozilla.org:1.1.14 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 931921920 AvailablePhysicalMemory: 1176494080 AvailableVirtualMemory: 3748978688 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 55312384 BreakpadReserveSize: 67108864 BuildID: 20160411140819 CrashTime: 1464181182 EMCheckCompatibility: true Email: ambujraj@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1464179244 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 06451028, AdapterDriverVersion: 20.19.15.4331 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 10 StartupTime: 1464181180 SystemMemoryUsePercentage: 71 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160411140819","version":"45.0.2","vendor":"Mozilla","platformVersion":"45.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4000,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2095,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"installYear":2016},"hdd":{"profile":{"model":"ST500LM021-1KJ152","revision":"0004SDM1"},"binary":{"model":"ST500LM021-1KJ152","revision":"0004SDM1"},"system":{"model":"ST500LM021-1KJ152","revision":"0004SDM1"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"06451028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"20.19.15.4331","driverDate":"11-18-2015","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"esr","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16940},"addons":{"activeAddons":{"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello Beta","userDisabled":false,"appDisabled":false,"version":"1.1.14","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16906,"updateDay":16902}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16906,"updateDay":16902},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.13.17","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.13","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16704},{"name":"Adobe Acrobat","version":"11.0.13.17","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.13","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16704},{"name":"VLC Web Plugin","version":"2.1.3.0","description":"VLC media player Web Plugin 2.1.3","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/mpeg","video/x-mpeg","video/mpeg-system","video/x-mpeg-system","audio/mp4","audio/x-m4a","video/mp4","application/mpeg4-iod","application/mpeg4-muxcodetable","video/x-m4v","video/x-msvideo","application/ogg","video/ogg","application/x-ogg","application/x-vlc-plugin","video/x-ms-asf-plugin","video/x-ms-asf","application/x-mplayer2","video/x-ms-wmv","video/x-ms-wvx","audio/x-ms-wma","application/x-google-vlc-plugin","audio/wav","audio/x-wav","audio/3gpp","video/3gpp","audio/3gpp2","video/3gpp2","video/divx","video/flv","video/x-flv","application/x-matroska","video/x-matroska","audio/x-matroska","application/xspf+xml","audio/x-mpegurl","video/webm","audio/webm","application/vnd.rn-realmedia","audio/x-realaudio","audio/amr","audio/x-flac"],"updateDay":16273},{"name":"Google Update","version":"1.3.30.3","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16941},{"name":"Microsoft Office 2016","version":"16.0.4266.1001","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16647},{"name":"Silverlight Plug-In","version":"5.1.40728.0","description":"5.1.40728.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16643},{"name":"Microsoft Office 2016","version":"16.0.4266.1001","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":16647},{"name":"Java(TM) Platform SE 8 U91","version":"11.91.2.14","description":"Next Generation Java Plug-in 11.91.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_91","application/x-java-bean;jpi-version=1.8.0_91","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.91.2","application/x-java-applet;javafx=8.0.91"],"updateDay":16941},{"name":"Java Deployment Toolkit 8.0.910.14","version":"11.91.2.14","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16941},{"name":"iTunes Application Detector","version":"1.0.1.1","description":"iTunes Detector Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16722},{"name":"Shockwave for Director","version":"12.2.2.172","description":"Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":16758}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4932972544 TotalPhysicalMemory: 4194775040 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 45.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :

Asked by ambujraj 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox crashes immediatly on startup and unable to do ANYTHING

I recently got a brand new Dell (from Dell) and I installed the most recent version of FIrefox (46) and as soon as I doubleclick the icon it crashes. I can't open in saf… (read more)

I recently got a brand new Dell (from Dell) and I installed the most recent version of FIrefox (46) and as soon as I doubleclick the icon it crashes. I can't open in safemode nor can I refresh firefox. I can't open it AT ALL, so I'm unable to o anything with the graphics accelerator.

I then uninstalled Firefox and tried installing again after a reboot. Same issue.

I then installed a clean version of Windows (7 pro) thinking that maybe there was something in Dell's default install that may be the problem.

After the new Windows install the first thing I installed after my antivirus software was Firefox. Same issues. Crashes as soon as it opens. I can't even open the "about:crashes" page. I looked in the "Crash Reports" folder and got these IDs:

Crash ID: bp-1fe81a02-9607-4525-9e09-1f4832160506 Crash ID: bp-2d37139a-e467-4ccb-8dd4-56fbd2160506 Crash ID: bp-007e6e59-d524-4aea-acad-7cb852160506 Crash ID: bp-a8c2f4e7-fd9d-43fa-8741-22a092160506 Crash ID: bp-e442878e-4763-43ef-ad2b-1bf3e2160506

Note* Internet Explorer works fine, and this is the only machine in my building that I have this problem, so I'm sure there's something on the computer that's causing it to crash, but I'm hoping you guys can tell me the porblem because this is so frustrating.

Thanks

Asked by dvinette 4 years ago

Last reply by dvinette 4 years ago

  • Archived

Firefox crashes

I can't update firefox beyond version 43.0.4. I've tried at least two different versions, including the current one. It installs, and then immediately goes to the crash w… (read more)

I can't update firefox beyond version 43.0.4. I've tried at least two different versions, including the current one. It installs, and then immediately goes to the crash window. I've tried installing as an administrator, no difference.

My home computer is fine on the newest version, but this is my work computer. I've installed at least two different versions newer than 43.0.4 and they just won't run at all. At best I get a window saying it failed to restore my open tabs, but within seconds that disappears and I'm left with the little crash window. Safe mode does the same thing.

The last two Crash ID's, most recent safe mode, previous not safe mode, are Crash ID: bp-18f75d98-ba6d-4aa6-ad05-edfb12160405 and Crash ID: bp-e92507c7-996c-4ea7-af63-ea5c92160405

I'm submitting this using Chrome because Firefox is broken.

However, as I have done quite a few times now, I expect it to successfully install and run from the 43.0.4 version installer.

Asked by sdsteve 4 years ago

Last reply by sdsteve 4 years ago

  • Archived

Firefox crashes after a new install Wont Open

I used firefox with this pc, and for reasons I don't recall, uninstalled it a few years ago. I am trying to reinstall it, but it keeps failing. uninstalled and/or delet… (read more)

I used firefox with this pc, and for reasons I don't recall, uninstalled it a few years ago. I am trying to reinstall it, but it keeps failing. uninstalled and/or deleted all references to firefox from the hard drive and dowloaded Firefox Setup Stub 45.0.1. Not sure if this is important, but I still show Mozilla Firefox 40.0.3 (x86 en-us) in my programs and features list. It won't let me delete or uninstall it. When I run the install, it appears to run without problem, but crashes when it opens. Crash ID: bp-ed9111e3-b8fa-41e8-9859-9362f2160331. Report contents follow:AdapterDeviceID: 0x0166 AdapterDriverVersion: 9.18.10.3006 AdapterSubsysID: 18df103c AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.0.1,loop%40mozilla.org:0.1 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 1557172224 AvailablePhysicalMemory: 401571840 AvailableVirtualMemory: 1663258624 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 78774272 BreakpadReserveSize: 67108864 BuildID: 20160315153207 CrashTime: 1459456889 EMCheckCompatibility: true Email: bjorourke55@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1458664438 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 18df103c, AdapterDriverVersion: 9.18.10.3006 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1722 StartupTime: 1459456880 SystemMemoryUsePercentage: 87 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160315153207","version":"45.0.1","vendor":"Mozilla","platformVersion":"45.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2954,"virtualMaxMB":2048,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2294,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2013},"hdd":{"profile":{"model":"LITEONIT LCS-128M6S-","revision":"DC71"},"binary":{"model":"LITEONIT LCS-128M6S-","revision":"DC71"},"system":{"model":"LITEONIT LCS-128M6S-","revision":"DC71"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"18df103c","RAM":null,"driver":"igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"9.18.10.3006","driverDate":"2-7-2013","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1366,"screenHeight":768,"refreshRate":40,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16056,"resetDate":16882},"addons":{"activeAddons":{"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello Beta","userDisabled":false,"appDisabled":false,"version":"0.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16876,"updateDay":16876}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16876,"updateDay":16876},"activePlugins":[{"name":"Adobe Acrobat","version":"10.1.16.13","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.16","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16702},{"name":"Adobe Acrobat","version":"10.1.16.13","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.16","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16702},{"name":"Google Update","version":"1.3.29.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16833},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16710},{"name":"Silverlight Plug-In","version":"5.1.41212.0","description":"5.1.41212.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16781},{"name":"Microsoft Office 2013","version":"15.0.4777.1000","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":16742},{"name":"Java(TM) Platform SE 8 U77","version":"11.77.2.3","description":"Next Generation Java Plug-in 11.77.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_77","application/x-java-bean;jpi-version=1.8.0_77","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.77.2","application/x-java-applet;javafx=8.0.72"],"updateDay":16889},{"name":"Java Deployment Toolkit 8.0.770.3","version":"11.77.2.3","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16889},{"name":"Intel® Identity Protection Technology","version":"2.1.42.0","description":"Intel web components for Intel® Identity Protection Technology","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-2.1.42"],"updateDay":15497},{"name":"Intel® Identity Protection Technology","version":"2.1.42.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":15497},{"name":"Citrix ICA Client","version":"14.1.200.13","description":"Citrix Receiver Plugin (Win32)","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ica"],"updateDay":16316},{"name":"Citrix URL-Redirection Helper Plugin ","version":"14.1.200.13","description":"Citrix URL-Redirection Helper Plugin ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/npurlinterceptor"],"updateDay":16316},{"name":"iTunes Application Detector","version":"1.0.1.1","description":"iTunes Detector Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16868},{"name":"1E Client Identity","version":"4.7.0.400","description":"This plugin queries the client computer for name, AD domain, MAC address, IP address, ConfigMgr Site","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.1e.clientidentity"],"updateDay":15734},{"name":"Skype for Business Web App Plug-in","version":"15.8.20020.369","description":"Skype for Business Web App Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-lwa-nativeplugin15.8"],"updateDay":16545},

Asked by bjorourke55 4 years ago

Last reply by bjorourke55 4 years ago

  • Archived

Firefox crashes

My Firefox suddenly started crashing last week. It crashes within a second or two of opening, regardless of whether I try to select a different page to open or don't touc… (read more)

My Firefox suddenly started crashing last week. It crashes within a second or two of opening, regardless of whether I try to select a different page to open or don't touch it at all. I have completely removed Firefox and reinstalled, a couple of times. The same thing happens if I try to open it in safe mode. I'm in a corporate environment with a lot of anti virus and firewall protection. I seem to be the only person having this problem. A once-over by IT didn't seem to show any viruses, but this is a low priority problem for them and I need this for my work so I'm trying to figure it out on my own.

Here's the most recent crash file id: Crash ID: bp-fa4011c7-44de-4e56-a8a4-8406c2160223

Any ideas would be appreciated.

Asked by ChshrCat 4 years ago

Last reply by cor-el 4 years ago