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  • Archived

Firefox crashes

Can't open firefox. Have tried updating. Doing a clean install twice. Nothing helps. Can't get into safe mode either. Not willing to delete my profile. I need my fa… (read more)

Can't open firefox. Have tried updating. Doing a clean install twice. Nothing helps. Can't get into safe mode either. Not willing to delete my profile. I need my favorites etc.

crash.submission.1 1444692217 c6ad1d1a-0201-48e2-836c-60d5b9f9f80b true bp-1abb98f7-ba37-45db-ba5f-305e62151012


crash.main.2 1444692211 c6ad1d1a-0201-48e2-836c-60d5b9f9f80b ProductName=Firefox ReleaseChannel=release Version=41.0.1 BuildID=20150929144111 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} SecondsSinceLastCrash=66 BlockedDllList= SystemMemoryUsePercentage=44 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4050284544 TotalPageFile=16934649856 AvailablePageFile=12594708480 TotalPhysicalMemory=8468267008 AvailablePhysicalMemory=4662812672

Asked by zachiatrist 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Firefox crashes

I am running Windows 7 Enterprise. Firefox has been running fine. However this morning Firefox crashes on startup. This includes crashing on startup in Safe mode and a… (read more)

I am running Windows 7 Enterprise. Firefox has been running fine. However this morning Firefox crashes on startup. This includes crashing on startup in Safe mode and after a Refresh and after an uninstall and reinstall.

Crash ID: bp-280badde-626d-4838-b6d1-1e9982151022

I am unable to open the tool for troubleshooting information.

Asked by KentLaver 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox crashes

When I open Firefox it just crashes. I have tried uninstalling and re-installing. I have tried safe mode. I have even done a format reload and when I update to the latest… (read more)

When I open Firefox it just crashes. I have tried uninstalling and re-installing. I have tried safe mode. I have even done a format reload and when I update to the latest version of Firefox it crashes again. I can get pre 40 versions to work but 40+ crashes.

Here are one of the crash ID's

Crash ID: bp-fedc1f16-065d-4d1c-952b-9be9c2151026

Asked by Jacquesr 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox crashes

When I try to start Firefox it just crashes. Last crash report sent was Crash ID: bp-b5ccdd32-c60d-4105-acf7-3b1c92151028 Attached please find the error I try to close … (read more)

When I try to start Firefox it just crashes. Last crash report sent was Crash ID: bp-b5ccdd32-c60d-4105-acf7-3b1c92151028

Attached please find the error I try to close after submitting the report and it just keeps re-opening.

Asked by msavoy_think 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox crashes

crash ID: bp-54f5137e-304e-437a-afe8-d3e582151102 Happens everytime I startup up firefox. I tstarted happening when I tried to launch firefox in the middle of a resource … (read more)

crash ID: bp-54f5137e-304e-437a-afe8-d3e582151102 Happens everytime I startup up firefox. I tstarted happening when I tried to launch firefox in the middle of a resource overload freeze on my computer. I tried reinstalling, safe mode, and refreshing firefox. after refreshing firefox i was able to get firefox to launch, but it immediately crashes in less than a second

Asked by peteydidit 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox crashes at startup after update

I just updated firefox to the latest version and it will not open as it crashes prior to opening. I have tried safe mode and it still crashes. Scanned for viruses and mal… (read more)

I just updated firefox to the latest version and it will not open as it crashes prior to opening. I have tried safe mode and it still crashes. Scanned for viruses and malware and nothing was found.

Crash ID: bp-2120293e-8c56-47a7-86ac-832622151103

Asked by texasdomer 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Firefox crashes

Attempting to open Firefox, before the window opens the crash report shows (and therefore I cannot try safe mode). I have updated Firefox, removed & re-installed, sof… (read more)

Attempting to open Firefox, before the window opens the crash report shows (and therefore I cannot try safe mode). I have updated Firefox, removed & re-installed, software & internet security & drivers are all up to date, no spyware or virus' have been detected. None of this changed anything. I have refreshed Firefox on one of the numerous crashes which led to the window flashing up briefly before crashing but ti does still crash before loading.

Latest Crash ID: bp-feac8e51-b752-4ddc-80df-e50ca2151212 Others include; Crash ID: bp-dd76a5c7-d782-4792-bb51-839bb2151212 Crash ID: bp-52cdf963-2116-4326-8b42-717bd2151212 Crash ID: bp-d534eed8-2692-46cf-a153-238532151212

Asked by ilogikal1 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes

Hi, My ff is crushing always on start-up (safe and regular mode). I tried to uninstall and install several versions with no help. My crash reports are attached to this me… (read more)

Hi,

My ff is crushing always on start-up (safe and regular mode). I tried to uninstall and install several versions with no help. My crash reports are attached to this message. any ideas?

Asked by kobi.lemberg 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

My current version 44 crashes on start up, will not go into safe mode. Removing and reinstalling the program did not help

My current version update version 44 started crashing and now will not start up. I uninstalled the program and reinstalled it several times. I thought it might be somet… (read more)

My current version update version 44 started crashing and now will not start up. I uninstalled the program and reinstalled it several times. I thought it might be something in my profile, and deleted it. But, the program would not start up with out the profile. I have no idea what the problem is at this point.

Asked by ptpetti 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox crashes

I am unable to open firefox. Every time I open it it crashes. It also crashes when trying to run in safemode Here is one of my crash ID's bp-0d52c4fb-fc29-4be8-b4b0-d1… (read more)

I am unable to open firefox. Every time I open it it crashes. It also crashes when trying to run in safemode


Here is one of my crash ID's bp-0d52c4fb-fc29-4be8-b4b0-d138b2160215

Asked by chorvath 4 years ago

Last reply by Scribe 4 years ago

  • Archived

Firefox crashes at startup - in safe mode also.

Firefox crashes at startup - in safe mode before ever displaying anything except the crash reporter. This was a knife-switch event, working perfectly fine and then crash… (read more)

Firefox crashes at startup - in safe mode before ever displaying anything except the crash reporter. This was a knife-switch event, working perfectly fine and then crashing on every launch. I do not recall if a system reboot or patch was applied between the working and not working time. Thanks for any help. Doug AdapterDeviceID: 0x11fc AdapterDriverVersion: 9.18.13.1265 AdapterSubsysID: 1909103c AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:44.0.2 AvailablePageFile: 22607171584 AvailablePhysicalMemory: 9184464896 AvailableVirtualMemory: 3790475264 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 88342528 BreakpadReserveSize: 67108864 BuildID: 20160210153822 CrashTime: 1455562322 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1455287562 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x11fc, AdapterSubsysID: 1909103c, AdapterDriverVersion: 9.18.13.1265 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0416, AdapterSubsysID2: 1909103c, AdapterDriverVersion2: 9.18.10.3324DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 273 StartupTime: 1455562317 SystemMemoryUsePercentage: 44 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160210153822","version":"44.0.2","vendor":"Mozilla","platformVersion":"44.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15801,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":60,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2693,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2014},"hdd":{"profile":{"model":"HGST HTS725050A7E630","revision":"GH2O"},"binary":{"model":"HGST HTS725050A7E630","revision":"GH2O"},"system":{"model":"HGST HTS725050A7E630","revision":"GH2O"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"NVIDIA Quadro K2100M","vendorID":"0x10de","deviceID":"0x11fc","subsysID":"1909103c","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.1265","driverDate":"10-7-2013","GPUActive":true},{"description":"Intel(R) HD Graphics 4600","vendorID":"0x8086","deviceID":"0x0416","subsysID":"1909103c","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"9.18.10.3324","driverDate":"10-7-2013"}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1680,"screenHeight":1050,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":16206,"resetDate":16843},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"44.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16842,"updateDay":16843},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.14.16","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.14","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16786},{"name":"Adobe Acrobat","version":"11.0.14.16","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.14","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16786},{"name":"VLC Web Plugin","version":"2.2.2.0","description":"VLC media player Web Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/mpeg","video/x-mpeg","video/mpeg-system","video/x-mpeg-system","audio/mp4","audio/x-m4a","video/mp4","application/mpeg4-iod","application/mpeg4-muxcodetable","video/x-m4v","video/x-msvideo","application/ogg","video/ogg","application/x-ogg","application/x-vlc-plugin","video/x-ms-asf-plugin","video/x-ms-asf","application/x-mplayer2","video/x-ms-wmv","video/x-ms-wvx","audio/x-ms-wma","application/x-google-vlc-plugin","audio/wav","audio/x-wav","audio/3gpp","video/3gpp","audio/3gpp2","video/3gpp2","video/divx","video/flv","video/x-flv","application/x-matroska","video/x-matroska","audio/x-matroska","application/xspf+xml","audio/x-mpegurl","video/webm","audio/webm","application/vnd.rn-realmedia","audio/x-realaudio","audio/amr","audio/x-flac"],"updateDay":16821},{"name":"Google Update","version":"1.3.29.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16832},{"name":"Creo View","version":"10.2.31.40","description":"Creo View 10.2.31.40","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-pvlite9-ed"],"updateDay":16510},{"name":"PTC Creo View Control (IsoView Compatibility Interface)","version":"10.2.31.40","description":"PTC Creo View Control (IsoView Compatibility Interface)","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-isoview-iso"],"updateDay":16510},{"name":"Photo Gallery","version":"16.4.3528.331","description":"NPWLPG","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-wlpg3-detect","application/x-wlpg-detect"],"updateDay":16161},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14619},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14693},{"name":"Silverlight Plug-

Asked by Slartibartfast_and_mice 4 years ago

Last reply by philipp 4 years ago