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Facebook videos on Firefox: "Video Unavailable"

Hi, I'm using Mozilla Firefox on Windows 8.1, with Adobe Flash Player, and I keep getting an error while loading a video: "Video Unavailable We are having trouble playing… (read more)

Hi, I'm using Mozilla Firefox on Windows 8.1, with Adobe Flash Player, and I keep getting an error while loading a video: "Video Unavailable We are having trouble playing this video. Learn More"

This happens only on Facebook. On YouTube the videos are loading fine. I tried every single solution Adobe and Mozilla are offering in both of their help centers, but nothing helps, the videos simply doesn't load on Mozilla Firefox. (On chrome and IE the videos are loading fine). This happens on both of my computers, one is a brand new Laptop with good hardware, and the other is an older PC. Everything is completely updated: Windows, Firefox, and Flash player. And this issue also happens when I open Firefox in Safe-Mode (without add-ons or extensions enabled), so it's not Ad Blocker's fault.


Solutions I've tried without success:

https://www.facebook.com/help/www/396404120401278

https://helpx.adobe.com/flash-player/kb/no-video-display-flash-player.html

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

https://helpx.adobe.com/flash-player/kb/common-problems-flash-player.html

and more...


Thanks in advanced :)

Asked by ariel.levin 5 years ago

Last reply by ariel.levin 5 years ago