Showing questions tagged: Show all questions
  • Archived

firefox will not start. Cannot end process in task manager

As of this morning, I cannot get Firefox to work. I am using Windows 7. I click to start firefox and it looks like the program starts. It opens a Window with the minim… (read more)

As of this morning, I cannot get Firefox to work. I am using Windows 7. I click to start firefox and it looks like the program starts. It opens a Window with the minimize, maximize, and close buttons but the window contents are blank and the load icon appears. I can minimize and maximize the window but I cannot end the program. If I use CTRL-ALT-DEL, I can see that firefox.exe is running but I cannot end the task by selecting End Process. If I try to start another instance of Firefox, I get a warning box saying "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

Nothing I try will end the process.

I uninstalled and re-installed Firefox but the problem persists. I tried doing a fresh install with all previous add-ons and whatnot ignored but it still won't run. I've tried running it with the anti-virus disabled as well as with Windows in Safe Mode but it won't work.

Any ideas?

Asked by SDRobot 1 year ago

Last reply by jscher2000 1 year ago

  • Solved
  • Archived

Firefox crashes

hi i have a .... to me ... big problem. firefox will not even start and stay up. i can hardly even get the crash message up and the widow goes away. firefox just crash… (read more)

hi i have a .... to me ... big problem.

firefox will not even start and stay up. i can hardly even get the crash message up and the widow goes away.

firefox just crashes before its had a chance. downloaded new and same thing happens. a crash report comes up but i can't get the report written before its gone.

installed new version of mozilla. still persists

so i followed the prompts form here, "You should copy the Report IDs for submitted crash reports (they start with bp-) to your support question in the Community Support forum."

and i get this, Crash ID: bp-74f92cba-0ebf-43ba-a7bc-2a1871171126

can you help me pls. thnx brian

Asked by just plain old brian 2 years ago

Answered by FredMcD 2 years ago

Firefox craashes computer

Firefox crashes and restarts my computer all the time. What happens: Suddenly the screen just goes black and my PC boots up again. Like the power was cut for a second. W… (read more)

Firefox crashes and restarts my computer all the time.

What happens: Suddenly the screen just goes black and my PC boots up again. Like the power was cut for a second.

When does it happen: It started in the last quarter of last year. It happens randomly when firefox is open and multiple times a day! It does not matter whether there is heavy load on the system or just few pages are open and I'm not even doing anything. I think it has happened only once while gaming (but the firefox was open that time). And generally with heavy workloads (gaming/solidworks) the PC runs just fine. Since it started I have done two clean installs of Win 10, "refreshed" the firefox, tried disabling all extensions, disabled hardware acceleration. The crash still happens.

The crash: The windows event has two errors after reboot: Event ID 6008 and 41. The crash happens so suddenly, there are no crash logs when windows boots up. It seemed so odd that I started to suspect my PSU is broken. BUT THEN I used edge browser and my computer didn't crash for a WEEK.

I miss using firefox to sync my stuff between mac, android and windows without having to log into big corporation account. But since starting to use firefox again, the crashes are back just as before.

Any Ideas how to fix this?

Asked by toores 1 month ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 month ago

  • Archived

Firefox runs but isn't usable and sits in the background

I've had a really odd issue with Firefox that has happened on my Windows 7 Ultimate machine. I can run the exe but it just sits there running in the background but never … (read more)

I've had a really odd issue with Firefox that has happened on my Windows 7 Ultimate machine. I can run the exe but it just sits there running in the background but never loads. I can see it in Process Explorer and can attempt to kill it with Process Explorer but it refuses to fully close. When killed it sits as a process that has no stacks visible for it. You can see one loan thread running that appears to be keeping it going without being able to close it.

I've uninstalled it several times and reinstalled but no joy, it continues to behave the same.

Screenshots are of Firefox in its dead process state. Where it appears to still be running yet isn't. Other shots are of it running but not usable. And an odd unsigned .dll is running.

Asked by whitingsteven 1 year ago

Last reply by whitingsteven 1 year ago

  • Archived

FF84 crashes permanently after update

Since yesterday, I did the update to FF84, FF permanently crashs - not even the crash manager opens thereafter. I run FF upon a Windows 10 Home 1909 system. I have tried… (read more)

Since yesterday, I did the update to FF84, FF permanently crashs - not even the crash manager opens thereafter. I run FF upon a Windows 10 Home 1909 system. I have tried re installation - no effect I have run FF from a differen Account - same problem I have startet FF in secure mode - same problem

I have found the dump files at AppData\Local\CrashDumps but as FF does not run, I have no idea how to analyze it.

I am in despair and soon so far that I switch to Crome...

Has anyone any idea? Thanks, magu

Asked by magicurmel 6 months ago

Last reply by FredMcD 5 months ago

  • Archived

Firefox tabs keep crashing all the time

Recently my laptop was fixed by Dell (under warranty) and its motherboard was replaced. Since then tabs crash from time to time, a few time every hour. Sometimes upon ope… (read more)

Recently my laptop was fixed by Dell (under warranty) and its motherboard was replaced. Since then tabs crash from time to time, a few time every hour. Sometimes upon opening a new URL sometimes while working. It writes "Gah. Your tab just crashed." Sometimes clicking "Recover" helps, sometimes it crashes again and I need to click it more times. It can happen in many varied sites: Whatsapp web, Google Docs, Gmail, eCommerce website and so on. I updated my Windows update, my Firefox and the graphic driver to the latest version, with no help. Here are a list of a few crashes happened during the last hour or two: bp-9de44d6a-3a90-4783-a7d3-c93180200922 bp-049c5dc5-b7fe-4833-aca2-a33c70200922 bp-d895ec6c-04d8-41c2-877f-85d720200922 bp-08c846e9-dd3a-4281-9d5d-72d8a0200922 bp-d476bbef-f778-4d8e-a764-f9d4f0200922 bp-22dce83a-48bb-45ad-9a0d-06cb40200922 Your help trying to find the problem and fix it is most appreciated!

Asked by jo23 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Firefox stops working when trying to upload photos to online printing - also when trying to check options in firefox itself

Problem started yesterday afternoon when trying to upload photos to Walgreens.com for printing. Kept getting message "Firefox has stopped working. A problem is preventi… (read more)

Problem started yesterday afternoon when trying to upload photos to Walgreens.com for printing. Kept getting message "Firefox has stopped working. A problem is preventing the program from working correctly. Windows will close the program...." Tried uploading using Chrome & no problems at all. Problem continued today -- also getting the same error message in firefox options/add-ons/security, etc. Have restarted computer, refreshed firefox, ran in safe mode -- same thing happens. Bitdefender security is up-to-date Checked Mozilla Crash Reporter -- NOTHING shows for yesterday or today.

Bitdefender does show this info at approx. same timeframe as some of the crashes (although it only shows 3 instances & firefox crashed many more times than that) -- Potentially malicious application blocked 2 hours ago

Feature: Advanced Threat Defense

Application rundll32.exe has been detected as potentially malicious and was blocked. Application path: C:\Windows\SysWOW64\rundll32.exe Command line parameters: C:\Windows\SysWOW64\Rundll32.exe "C:\Users\Jan\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll",DllRu

Asked by janmaxie007 1 year ago

Last reply by janmaxie007 1 year ago

  • Archived

Firefox causes Windows 10 crashes

Hello! I use FF 65.0 / 64 bit Windows 10 Pro N / 1809 / Built 17763.292 Nvidia driver 418.81 In this version of windows, but also in the last one, FF causes Windows blue … (read more)

Hello!

I use FF 65.0 / 64 bit Windows 10 Pro N / 1809 / Built 17763.292 Nvidia driver 418.81

In this version of windows, but also in the last one, FF causes Windows blue screens (KMODE_EXCEPTION_NOT_HANDLED). It happens after some time working with the browser, especially when many tabs are open and videos are played. But not always - I cannot reproduce it. I just know it always happens when I browse in FF.

I have uploaded the corresponding MiniDump file on my cloud storage: https://box.medunigraz.at/s/ccJj8qbC9mESAjL

I also include my DxDiag file, so you can see what I have installed.

Thanks for any help, best wishes, Herwig


System Information


     Time of this report: 2/6/2019, 19:17:04
            Machine name: DESKTOP-QDH01D4
              Machine Id: {CE3EF5AA-97B3-46CE-80B6-EE8A9C03189E}
        Operating System: Windows 10 Pro N 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
                Language: German (Regional Setting: German)
     System Manufacturer: ASUS
            System Model: All Series
                    BIOS: BIOS Date: 04/08/15 11:17:32 Ver: 24.02 (type: BIOS)
               Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
                  Memory: 8192MB RAM
     Available OS Memory: 8136MB RAM
               Page File: 4268MB used, 12570MB available
             Windows Dir: C:\WINDOWS
         DirectX Version: DirectX 12
     DX Setup Parameters: Not found
        User DPI Setting: 96 DPI (100 percent)
      System DPI Setting: 96 DPI (100 percent)
         DWM DPI Scaling: Disabled
                Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

          DxDiag Version: 10.00.17763.0001 64bit Unicode

DxDiag Notes


     Display Tab 1: No problems found.
       Sound Tab 1: No problems found.
       Sound Tab 2: No problems found.
         Input Tab: No problems found.

DirectX Debug Levels


Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail)


Display Devices


          Card name: NVIDIA GeForce GTX 980
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 980
           DAC type: Integrated RAMDAC
        Device Type: Full Device (POST)
         Device Key: Enum\PCI\VEN_10DE&DEV_13C0&SUBSYS_36731458&REV_A1
      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
Device Problem Code: No Problem
Driver Problem Code: Unknown
     Display Memory: 8120 MB
   Dedicated Memory: 4053 MB
      Shared Memory: 4067 MB
       Current Mode: 1920 x 1200 (32 bit) (59Hz)
        HDR Support: Not Supported
   Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.608398), Blue(0.150391,0.059570), White Point(0.313477,0.329102)
  Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
       Monitor Name: Generic PnP Monitor
      Monitor Model: S2401W
         Monitor Id: ENC1912
        Native Mode: 1920 x 1200(p) (59.950Hz)
        Output Type: DVI

Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

     Advanced Color: Not Supported
        Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll
Driver File Version: 25.21.0014.1881 (English)
     Driver Version: 25.21.14.1881
        DDI Version: 12
     Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
       Driver Model: WDDM 2.5
Graphics Preemption: DMA
 Compute Preemption: DMA
           Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
     Virtualization: Paravirtualization 
         Block List: No Blocks
 Catalog Attributes: Universal:False Declarative:False 
  Driver Attributes: Final Retail
   Driver Date/Size: 30.01.2019 01:00:00, 958008 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
  Device Identifier: {D7B71E3E-5080-11CF-B170-7D161BC2D435}
          Vendor ID: 0x10DE
          Device ID: 0x13C0
          SubSys ID: 0x36731458
        Revision ID: 0x00A1
 Driver Strong Name: oem2.inf:0f066de3ad09d9de:Section082:25.21.14.1881:pci\ven_10de&dev_13c0
     Rank Of Driver: 00D12001
        Video Accel: 
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeVC1_D2010  DXVA2_ModeVC1_VLD  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeMPEG4pt2_VLD_Simple  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  
  Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

Asked by wigl12 2 years ago

Last reply by Teksonik 2 years ago

  • Archived

Bluescreen when firefox was updating and know it won't work, what can I do?

Hello, My screen crashed when Firefox was updating, after that it stop working. I tried to reinstall it but it keep giving a error so I decided to uninstall it. But now i… (read more)

Hello,

My screen crashed when Firefox was updating, after that it stop working. I tried to reinstall it but it keep giving a error so I decided to uninstall it. But now it still doesn't install. It only gives a error saying that for some reason Firefox wasn't able to install. I have deleted all of Mozilla files including the temp file but it still won't work. Can anyone help me fix this problem?

Asked by Al123 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Exiting Youtube fullscreen videos causing PC to crash sometimes

So what i've noticed lately is that when i play a video on youtube while on fullscreen, sometimes when i exit the fullscreen the screen goes black for a few seconds. In t… (read more)

So what i've noticed lately is that when i play a video on youtube while on fullscreen, sometimes when i exit the fullscreen the screen goes black for a few seconds. In the meanting i can hear the audio being played in the background. After 1-2 seconds audio becomes choppy and then it completely stops and then my computer restarts. I haven't tested that with any other browser since i've been only using firefox for years. It doesn't happen all the time but i can happen randomly. I've tried disabling hardware acceleration but it didn't do anything. All the drivers are up to date. Anyone encountering the same problem? Any possible solutions would be more than welcomed.

Specks: Ryzen 3700x Gigabyte 5700XT G.SKILL TRIDENT Z 2X8GB @3600 ADATA GAMMIX S11 PRO 1TB NVME SSD Corsair 750W PSU Aorus Elite x570 MOBO Samsung C27HG70 MONITOR.

Asked by sainakis 9 months ago

Last reply by FredMcD 8 months ago

  • Solved

Weird Crash Problem

I just recently moved from Win 7 to Win 10 (x64). The Win 7 install was getting unstable and I was getting blue screen crashes a couple of times a week. I suppose it's … (read more)

I just recently moved from Win 7 to Win 10 (x64). The Win 7 install was getting unstable and I was getting blue screen crashes a couple of times a week. I suppose it's possible it was Firefox related, but Firefox seemed to work OK.

Since the upgrade, Firefox has been unstable in a very odd way I haven't seen before. I've been using Firefox and its predecessor Netscape since 1995 when I was using a beta version of Netscape.

Sometimes Firefox will crash and then refuse to restart, but most of the time the problem is I can get it to restart, but then if I close Firefox and try to reopen it, it will refuse to restart. If I copy over a backed up profile it will usually start at least once and may run OK for a couple of days. But when it crashes, I can't get it going again without copying over a backed up profile. Though that can be hit and miss too. Sometimes a backed up copy that worked before won't work, but another backup will.

When I upgraded I was on, I think 70.0 esr, but I upgraded to 78.8.0 esr (both 32 bit) trying to get it stable again. I tried installing 78.8.0 esr x64 and i was able to quit and restart, but it crashed and refused to restart a few hours later.

I tried Safe Mode and it starts in Safe Mode, even with a bad profile, but when I turn off all add-ins in Safe Mode and try to start normally, it won't start if it's not starting. Hardware Acceleration is off (it's been off the entire time).

On the most recent crash I deleted the profile that crashed copied over the last working profile files, but it still wouldn't start. I then went back to the Win 7 installation profile, copied over the crashes and datareporting directories of the profile and it started.

I've tried copying small pieces at different crashes and copying over something that worked the time before sometimes works, and sometimes doesn't.

Has anybody ever seen a problem like this one? And if so did they manage to fix it?

Asked by wdolson 2 months ago

Answered by FredMcD 2 months ago

  • Archived

Crashes at startup

I can't get any version of Firefox to launch. I've tried different install methods as well as both x32 and x64. When Firefox launches it crashes with the message below an… (read more)

I can't get any version of Firefox to launch. I've tried different install methods as well as both x32 and x64. When Firefox launches it crashes with the message below and doesn't generate any messages in the windows event viewer.

"The application had a problem and crashed.

Unfortunately, the crash reporter is unable to submit a report for this crash.

Details: The application didn't leave an application data file."

Asked by simbiote4 1 year ago

Last reply by simbiote4 1 year ago

  • Solved
  • Archived

Win 7 apps bring up “server execution failed” --after FFx 81 upgrade

Possible coincidence, but suspicious! Re: Firefox 81 [from the 100s of ‘hits’ I see here now, likely a Ffx bug] Written from wife’s PC since mine is now crippled. I upg… (read more)

Possible coincidence, but suspicious! Re: Firefox 81 [from the 100s of ‘hits’ I see here now, likely a Ffx bug]

Written from wife’s PC since mine is now crippled. I upgraded to Firefox 81 on my own PC, reluctantly, for “security” fixes, NOT for the big new feature I don’t want. Last night I downloaded v. 81 then closed Ffx and shut down the PC late at night. (It runs Win 7 with all the relevant updates I know.)

Today after booting, it showed my normal desktop. But my email app (located on D: drive) would not open either from shortcut or from Programs menu. Same for all the other apps I tried to open, even on C: drive, including ms_Office. Almost any app would bring up “server execution failed.”

Now, after a few hours on “Sleep” then reopening: --Nothing but a black screen (w/cursor) for 5-10 minutes anyway; --Later a plain blue screen, in small type on lower right: “Windows 7 build [no.] / “This copy … not genuine” –although it came installed, straight from Dell!

I hope mozilla can help cure this in its paralyzed state – and get me back to v. 80.0.1 that worked!

Asked by djupde 8 months ago

Answered by FredMcD 8 months ago

  • Solved
  • Archived

Firefox crashes after upgrading Windows 10 to 1809

Since upgrading Windows 10 to latest 1809 Firefox has started to crash tabs when I go to e.g. Youtube, but even it will crash when I go to support.mozilla.org. So right n… (read more)

Since upgrading Windows 10 to latest 1809 Firefox has started to crash tabs when I go to e.g. Youtube, but even it will crash when I go to support.mozilla.org. So right now I'm using Chrome to even write to support question.

I have tried several things like: turning off addons turn off flash entirely reinstall nvidia drivers

None of it does something. At first I thought it has something to do with video but Twitch works, while Youtube doesn't, nor does Netflix. And some websites such as this support website doesn't work either without crashing the tab.

I've submitted the crash report and it can be found here https://crash-stats.mozilla.com/report/index/721551db-732a-4017-bfca-b291f0190211

Asked by ganmo 2 years ago

Answered by philipp 2 years ago

  • Archived

firefox restarts comp while watching twitch streams with hardware acceleration on

only with firefox while watching twitch streams will restart my comp. no other streaming site does it, no other browser...ive tried a lot of different drivers. ive uninst… (read more)

only with firefox while watching twitch streams will restart my comp. no other streaming site does it, no other browser...ive tried a lot of different drivers. ive uninstalled the windows update thats known to be bugged. also while the twitch stream is playing im watching the gpu jump up to 100%. its not overheating floating at 50c. ive diagnosed everything i can think of but it all comes down to firefox and twitch this is the weirdest problem i have seen no bluescreen, no warning and nothing in event viewer....it can happen in 5 min or 2 hours..but it will restart the computer

Asked by circeseye1 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

PC crashes when streaming video... but not on all sites

Hello, Firefox is causing my entire PC to crash when I watch videos on Twitch or Picarto. This does not happen on Netflix, Youtube, or Prime Video, and it does not happen… (read more)

Hello,

Firefox is causing my entire PC to crash when I watch videos on Twitch or Picarto. This does not happen on Netflix, Youtube, or Prime Video, and it does not happen on other browsers. It also doesn't happen when I watch someone stream on Discord.

This crash is completely unique to Firefox. No other program in my library causes this.

The way it goes is, I'll be watching someone stream, the PC will lock up for 2-3 seconds (the sound also locks up), and then it reboots. No blue screen, no crash dump, and no crash report in Firefox either.

The crash can happen 30 minutes into watching, or 2 hours into watching. There's no rhyme or reason to it.

It can happen with no other tabs open, or twelve other tabs open.

I'm on Windows10, I have 16GB of RAM, my GPU is a 2060 Super, and my GPU is a Ryzen 7 1700X. Nothing is over or under clocked.

I've disabled hardware acceleration to see if it helps today, but in the meantime I'd really like to know if this is a known issue or a common problem.

Asked by driumyrvak 11 months ago

Last reply by FredMcD 11 months ago

  • Solved

Firefox crashes when I open Netflix or Amazon Prime Video

I have an older PC but it was working fine with Netflix and Prime Video until this latest update (v89.0). It seems that when I try to go to Netflix or Amazon Prime Video … (read more)

I have an older PC but it was working fine with Netflix and Prime Video until this latest update (v89.0). It seems that when I try to go to Netflix or Amazon Prime Video the browser crashes almost instantly, and usually shuts my whole computer off. It doesn't go to a blue screen, the computer just decides it's time to reboot. Now again, I'm using an older machine (and I can't afford a new one), but this was never a problem until this latest version of Firefox.

I am also not a fan of the aesthetics in this version and I'm wondering if I can revert back to an older version where the crashing was less frequent. Any help would be appreciated.

Asked by do.not.email.me 1 week ago

Answered by do.not.email.me 1 week ago

  • Archived

Firefox suddenly won't open on Mac, despite clean reinstall

I am having a similar ongoing issue with Firefox refusing to open, and none of the fixes I've seen in this forum have worked. When clicking the icon it bounces once and t… (read more)

I am having a similar ongoing issue with Firefox refusing to open, and none of the fixes I've seen in this forum have worked. When clicking the icon it bounces once and then disappears from the dock. Honestly, this started happening about August 2018, and in my troubleshooting decided to give the Developer edition a try, and for some reason that one worked so I stuck with it.

Shortly thereafter (a week or two) whenever I closed down the Mac, Firefox Dev wouldn't re-open. Deleting and reinstalling would work, but I'd have to re-set all my settings, re-activate the theme, etc., and all the browsing history would be lost. So, since then I would rarely shut it down.

A few days ago I had to shut the Mac down completely, but this time Firefox Dev wouldn't open after re-installing. Oddly, I tried regular Firefox again as a solution, and it opened this time. I tested it out by shutting the Mac down completely, then restarting, and it retained all of the settings! I was really glad to once again be able to shut down my laptop at the end of the day without the headache of having to reinstall and re-set everything.

Then this morning, boom - back to the same nonsense, except now it won't open at all. Neither the regular FF or the Developer edition will work. I've done clean uninstalls to see if that was the problem, as in: removed them from the Applications folder, removed them from the Downloads folder, removed the /Firefox folder from user/Library/Application Support/, and emptying the Trash.

I saw in one Support post to delete the fbplugin file, 'as that had been causing Firefox to crash'. The closest I found to an 'fbplugin' file was a bundle-config.1 file, which contained 'fbplugin' throughout the file code numerous times. I renamed it temporarily, but didn't delete it. That didn't help the non-opening problem either.

I also tried installing Firefox v 71, same result as the others.

Keep in mind after attempting all of these solutions of deleting, reinstalling, changing file names, etc., I did a complete shutdown and restart. Also, I have not downloaded, updated, or changed anything since last week's phenomenon of regular Firefox beginning to work again. So I'm completely stumped and would appreciate any help. I'm currently running macOS Catalina 10.15.3. TIA.

Asked by greenguy515 1 year ago

Last reply by greenguy515 1 year ago