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Opening local news web page crashes Mac Mini M1 system - shuts down computer instantly

Hello, wondering if anyone else can replicate this problem or knows a solution, as its quite alarming that opening a web page should cause the whole system to immediately… (read more)

Hello, wondering if anyone else can replicate this problem or knows a solution, as its quite alarming that opening a web page should cause the whole system to immediately shut down.

The web page (tbf, advert heavy clickbait nonsense) concerned is:

https://www.lep.co.uk/health/coronavirus/dont-be-a-dick-warns-lancashire-county-council-as-controversial-new-poster-targets-unmasked-shoppers-3498413

Opening in troubleshoot mode seems ok, opening in Safari seems ok, but normal Firefox results in the shut down as page is loading.

Brief info:

Mac Mini M1 2020, 16GB running Monterey 12.0.1

Name Firefox Version 95.0.2 Build ID 20211218203254

Mac error report:

panic(cpu 0 caller 0xfffffe0028b0d614): Too many alloc retries: 502, table:0xfffffe002c567560, type:1, nelem:1 @ltable.c:489 Debugger message: panic Memory ID: 0x6 OS release type: User OS version: 21A559 Kernel version: Darwin Kernel Version 21.1.0: Wed Oct 13 17:33:24 PDT 2021; root:xnu-8019.41.5~1/RELEASE_ARM64_T8101

Asked by James 4 weeks ago

Last reply by FredMcD 3 weeks ago

Firefox 95.0 crashes unexpectedly and renders black screen of death

I have several times experienced that Firefox 95.0 crashes unexpectedly, and renders a black screen, BSOD, which leaves Windows unable to respond to keyboard and mouse in… (read more)

I have several times experienced that Firefox 95.0 crashes unexpectedly, and renders a black screen, BSOD, which leaves Windows unable to respond to keyboard and mouse inputs. The only way to exit is to shut down and restart the computer. Any hints ?

Asked by Keld M Hansen 1 month ago

Last reply by FredMcD 1 month ago

FF caused BSOD

I was recently watching a Twitch livestream when I stepped away from my PC for a moment and upon returning found it sitting at the login screen. Checking eventvwr it show… (read more)

I was recently watching a Twitch livestream when I stepped away from my PC for a moment and upon returning found it sitting at the login screen. Checking eventvwr it showed a BSOD event had occurred. The only thing actively running on my PC was FireFox with a single tab for Twitch.

Level: Critical Source: Kernal-Power Event ID: 41 BugCheckCode: 307 decimal, 0x133 hex

Windows documentation lists hex 0x133 as a DPC_WATCHDOG_VIOLATION error, and since Parameter 1 was a '0', it states, "A single DPC or ISR exceeded its time allotment. The offending component can usually be identified with a stack trace." https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x133-dpc-watchdog-violation

From Windows Debugging Tools I loaded up the DMP file and ran !analyze to see the process name listed as FF (there's more information listed, just not sure it's really useful).

PROCESS_NAME: firefox.exe MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe STACK_COMMAND: .thread ; .cxr ; kb STACK_TEXT: ffffa681`de892c88 fffff804`7581f5fa  : 00000000`00000133 00000000`00000000 00000000`00000501 00000000`00000500 : nt!KeBugCheckEx ffffa681`de892c90 fffff804`7561c3cd  : 0000de92`ad226167 ffffa681`de840180 00000000`00000246 00000000`008d0193 : nt!KeAccumulateTicks+0x20644a ffffa681`de892cf0 fffff804`7561c971  : 00000000`008d0192 00000000`00540bd4 ffffa681`de840180 00000000`00000001 : nt!KiUpdateRunTime+0x5d ffffa681`de892d40 fffff804`756167e3  : ffffa681`de840180 00000000`00000000 fffff804`76031630 00000000`00000000 : nt!KiUpdateTime+0x4a1 ffffa681`de892e80 fffff804`7561f1a2  : ffff8a08`cf6e79c0 ffff8a08`cf6e7a40 ffff8a08`cf6e7a00 00000000`00000002 : nt!KeClockInterruptNotify+0x2e3 ffffa681`de892f30 fffff804`756de055  : 00000150`3043798c ffffcb8c`9850adc0 ffffcb8c`9850ae70 ffff2a97`b5c65417 : nt!HalpTimerClockInterrupt+0xe2 ffffa681`de892f60 fffff804`757f8d4a  : ffff8a08`cf6e7a40 ffffcb8c`9850adc0 0000de80`ffc7236f 00000000`00000000 : nt!KiCallInterruptServiceRoutine+0xa5 ffffa681`de892fb0 fffff804`757f92b7  : 00000000`00000000 00001f80`007f02c4 00000000`4af4ce39 ffff8a08`cf6e7bb8 : nt!KiInterruptSubDispatchNoLockNoEtw+0xfa ffff8a08`cf6e79c0 fffff804`75680c6b  : 00000000`80000000 fffff804`75729a99 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchNoLockNoEtw+0x37 ffff8a08`cf6e7b50 fffff804`75729a99  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeYieldProcessorEx+0x1b ffff8a08`cf6e7b60 fffff804`7569a24e  : ffffa681`de843240 ffffa681`4afc988a ffffcb8c`b0c73480 ffffcb8c`ac2e3040 : nt!ExpGetPoolTagInfoTarget+0x149 ffff8a08`cf6e7bb0 fffff804`75699534  : ffffa681`de840180 00000000`00000000 00000000`00000008 00000000`005408f1 : nt!KiExecuteAllDpcs+0x30e ffff8a08`cf6e7d20 fffff804`757fe2e5  : 00000000`00000000 ffffa681`de840180 00000000`00000000 000001d3`21056910 : nt!KiRetireDpcList+0x1f4 ffff8a08`cf6e7fb0 fffff804`757fe0d0  : 00000081`e2df8c90 00000000`00000000 000001d3`18d58b28 00000081`e2df8b90 : nt!KxRetireDpcList+0x5 ffff8a08`d1eefa90 fffff804`757fd79e  : 000001d3`00000000 00000000`00000001 000001d3`2105a4e0 ffff8a08`d1eefb40 : nt!KiDispatchInterruptContinue ffff8a08`d1eefac0 00007ff8`acdd7bd7  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDpcInterrupt+0x2ee 00000081`e2def0b0 00000000`00000000  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`acdd7bd7

I checked FF `about:crashes` and it doesn't show any crash report there (presumably because the system BSOD and it did not have a chance to do anything).

Just wondering if anyone else has seen this issue and how/if they resolved it. In searching around it seemed like some folks suggested disabling hardware acceleration as there may be incompatibility issues with FF and GPU drivers. I checked under FF settings and it has "Use recommended performance settings" enabled, but there are no sub-options specific for hardware acceleration.

Some basic system specs: MoBo: Gigabyte B550 Vision D-P (BIOS F13e, latest available) CPU: AMX Ryzen 7 5800X GPU: Gigabyte GeForce 3060Ti (driver 30.0.14.7141, latest one available)

Running on FF 94.0.2 (64-bit), the latest update.

Asked by SirCobalt 1 month ago

Firefox has become completely unusable. It is completely FUBAR.

Firefox completely crashes my computer. It hangs, and won't even shut down properly. Even when I do shut it down I am forced to open my task manager and force it to shut … (read more)

Firefox completely crashes my computer. It hangs, and won't even shut down properly. Even when I do shut it down I am forced to open my task manager and force it to shut down. When using facebook it completely ceases to function. It fails everywhere, on many websites, and on several different machines. I was a stubbornly loyal Netscape user, Mozilla user, and Firefox user since the 1990s. I've always appreciated what they've tried to do, but Firefox has become a miserable failure, and I HATE that I am now forced to use Google Chrome or some other monopolist browser. FIX THIS SHIT.

Asked by kogwonton 4 months ago

Last reply by cor-el 4 months ago

Mac Big Sur Firefox crashes on startup every version after 89

When opening any version after 89, Firefox opens then is unresponsive to any action. I have to force quit. I copied the crash report that is sent to Apple. It is a 500+ p… (read more)

When opening any version after 89, Firefox opens then is unresponsive to any action. I have to force quit. I copied the crash report that is sent to Apple. It is a 500+ page Word document. The only solution is to reinstall v89.0.2 and it works fine. Then not allow automatic updates.

Any suggestion appreciated.

Thanks Ken

Asked by krstone1 4 months ago

Last reply by FredMcD 4 months ago

Google Crashes Firefox

I do not know if there is a solution; but on my Windows 7 this browser crashes the whole OS when I do anything with Google and its features. GMAIL on it gets the most us… (read more)

I do not know if there is a solution; but on my Windows 7 this browser crashes the whole OS when I do anything with Google and its features. GMAIL on it gets the most use; and the signin and logging out are times that are worrisome. However, Google crashes all my browsers; so it was not enough to remove Chrome. When SeaMonkey crashes, it only crashes the program without shutting down the whole OS. Solutions, anybody? I am posting on my Mac Catalina, but have to keep Windows 7 running.

Asked by tightpurchaser 5 months ago

Last reply by tightpurchaser 4 months ago

Firefox reboots my android phone

I have installed Firefox on my android phone now that I have installed Firefox browser on my desktop. Trouble is when I run it (on my phone) it very briefly flashes bla… (read more)

I have installed Firefox on my android phone now that I have installed Firefox browser on my desktop. Trouble is when I run it (on my phone) it very briefly flashes black & white blocks on screen and then makes my phone reboot. I have a Samsung galaxy S4 with android 9.0 (pie) installed. Is there anything I can do to make it work?

Asked by Jon Germany 4 months ago

Last reply by FredMcD 4 months ago

  • Archived

Weird Crash Problem

I just recently moved from Win 7 to Win 10 (x64). The Win 7 install was getting unstable and I was getting blue screen crashes a couple of times a week. I suppose it's … (read more)

I just recently moved from Win 7 to Win 10 (x64). The Win 7 install was getting unstable and I was getting blue screen crashes a couple of times a week. I suppose it's possible it was Firefox related, but Firefox seemed to work OK.

Since the upgrade, Firefox has been unstable in a very odd way I haven't seen before. I've been using Firefox and its predecessor Netscape since 1995 when I was using a beta version of Netscape.

Sometimes Firefox will crash and then refuse to restart, but most of the time the problem is I can get it to restart, but then if I close Firefox and try to reopen it, it will refuse to restart. If I copy over a backed up profile it will usually start at least once and may run OK for a couple of days. But when it crashes, I can't get it going again without copying over a backed up profile. Though that can be hit and miss too. Sometimes a backed up copy that worked before won't work, but another backup will.

When I upgraded I was on, I think 70.0 esr, but I upgraded to 78.8.0 esr (both 32 bit) trying to get it stable again. I tried installing 78.8.0 esr x64 and i was able to quit and restart, but it crashed and refused to restart a few hours later.

I tried Safe Mode and it starts in Safe Mode, even with a bad profile, but when I turn off all add-ins in Safe Mode and try to start normally, it won't start if it's not starting. Hardware Acceleration is off (it's been off the entire time).

On the most recent crash I deleted the profile that crashed copied over the last working profile files, but it still wouldn't start. I then went back to the Win 7 installation profile, copied over the crashes and datareporting directories of the profile and it started.

I've tried copying small pieces at different crashes and copying over something that worked the time before sometimes works, and sometimes doesn't.

Has anybody ever seen a problem like this one? And if so did they manage to fix it?

Asked by wdolson 10 months ago

Last reply by wdolson 9 months ago

  • Solved
  • Archived

Upon startup Firefox crashes Windows 10 yielding BSOD

Upon the subject action, Windows 10 takes a system/memory dump, sends it to Microsoft, and automatically restarts. Firefox appears to be initializing for about 3 seconds… (read more)

Upon the subject action, Windows 10 takes a system/memory dump, sends it to Microsoft, and automatically restarts. Firefox appears to be initializing for about 3 seconds (after clicking its shortcut) and then the crash occurs. The display of the initial Firefox landing page is not obtained.

The blue screen of death (BSOD) has this message: KMODE EXCEPTION NOT HANDLED

Also, the networking software (NETGEAR) is rendered inoperable and must be re-installed upon Windows restart. Otherwise, my system is stable. Maintenance is regularly applied as it becomes available.

Device Specifications: - Device name: LENOVO-71C72702 - Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz 3.00 GHz - Installed RAM: 4.00 GB (3.25 GB usable) - Device ID: D607D8C6-79B8-48DA-BE03-F72C10EF4442 - Product ID: 00330-80000-00000-AA092 - System type: 32-bit operating system, x64-based processor - Pen and touch: No pen or touch input is available for this display

Windows Specifications: -Edition: Windows 10 Pro - Version: 20H2 - Installed on: ‎6/‎9/‎2020 - OS build: 19042.1081 - Experience: Windows Feature Experience Pack 120.2212.3530.0

Firefox was a delight to use. But now not so much, as it's unavailable as described above.

If anyone has a fix, or a suggestion for obtaining one, it would be gratefully appreciated. Thanks!

Asked by Stripeman 6 months ago

Answered by Stripeman 6 months ago

  • Archived

blank screen

I TURNED MY LAPTOP OFF TO GO TO SLEEP, NIGHT BEFORE LAST, WITH EVERYTHING WORKING NORMAL??....I TURNED IT ON AT 6:00AM THIS MORNING, CONNECTED TO FIREFOX & EVERYTHING… (read more)

I TURNED MY LAPTOP OFF TO GO TO SLEEP, NIGHT BEFORE LAST, WITH EVERYTHING WORKING NORMAL??....I TURNED IT ON AT 6:00AM THIS MORNING, CONNECTED TO FIREFOX & EVERYTHING CAME UP, EXCEPT I HAD A BLANK & WHITE SCREEN, NONE OF MY SITES WILL CONNECT, I GOT HERE WITH BING, DON'T KNOW HOW TO GET A REPLY, CAN'T GET G-MAIL?? thanks DAVID

Asked by david summerlin 6 months ago

Last reply by FredMcD 6 months ago

  • Solved
  • Archived

Firefox crashes when I open Netflix or Amazon Prime Video

I have an older PC but it was working fine with Netflix and Prime Video until this latest update (v89.0). It seems that when I try to go to Netflix or Amazon Prime Video … (read more)

I have an older PC but it was working fine with Netflix and Prime Video until this latest update (v89.0). It seems that when I try to go to Netflix or Amazon Prime Video the browser crashes almost instantly, and usually shuts my whole computer off. It doesn't go to a blue screen, the computer just decides it's time to reboot. Now again, I'm using an older machine (and I can't afford a new one), but this was never a problem until this latest version of Firefox.

I am also not a fan of the aesthetics in this version and I'm wondering if I can revert back to an older version where the crashing was less frequent. Any help would be appreciated.

Asked by do.not.email.me 7 months ago

Answered by do.not.email.me 7 months ago

  • Archived

Firefox craashes computer

Firefox crashes and restarts my computer all the time. What happens: Suddenly the screen just goes black and my PC boots up again. Like the power was cut for a second. W… (read more)

Firefox crashes and restarts my computer all the time.

What happens: Suddenly the screen just goes black and my PC boots up again. Like the power was cut for a second.

When does it happen: It started in the last quarter of last year. It happens randomly when firefox is open and multiple times a day! It does not matter whether there is heavy load on the system or just few pages are open and I'm not even doing anything. I think it has happened only once while gaming (but the firefox was open that time). And generally with heavy workloads (gaming/solidworks) the PC runs just fine. Since it started I have done two clean installs of Win 10, "refreshed" the firefox, tried disabling all extensions, disabled hardware acceleration. The crash still happens.

The crash: The windows event has two errors after reboot: Event ID 6008 and 41. The crash happens so suddenly, there are no crash logs when windows boots up. It seemed so odd that I started to suspect my PSU is broken. BUT THEN I used edge browser and my computer didn't crash for a WEEK.

I miss using firefox to sync my stuff between mac, android and windows without having to log into big corporation account. But since starting to use firefox again, the crashes are back just as before.

Any Ideas how to fix this?

Asked by toores 8 months ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 8 months ago

  • Archived

Browsing history/open tabs all gone after PC crash

Following a PC BSOD, upon the restart Firefox launched empty - blank - with nothing there! All my browsing history and all my open tabs were gone! This is the 2nd time th… (read more)

Following a PC BSOD, upon the restart Firefox launched empty - blank - with nothing there! All my browsing history and all my open tabs were gone! This is the 2nd time this has happened in the last Month, and it's VERY annoying. Is there any way to restore my previous session? I can't find the relavant index.dat file.

Asked by daveteauk_again 10 months ago

Last reply by jscher2000 10 months ago

  • Archived

Firefox crashes Windows OS

I have been experiencing lately quite few Firefox crashes that bring down the entire (desktop) Windows OS in a brutal manner: complete system lockup, instant reboots (no … (read more)

I have been experiencing lately quite few Firefox crashes that bring down the entire (desktop) Windows OS in a brutal manner: complete system lockup, instant reboots (no blue screen).

These seem related to the audio and video interactions with the host system - streaming musinc online (siriusxm.com) or engaging in graphic intensive activities. This supposition propmpt me to perform few hardware tests - memory, GPU, audio card,etc. Everything checks out fine with the basic test and diagnostic tools I've used.

The worse system crashes have happened while on the https://buckhill.com/tubing-2/snow-tubing/ wesbite trying to purchase passes. Along the way for signing the waiver, the site brings up a graphical pad for capturing the guest's signature using the mouse. Several attempts have ended with horrendous system crashes (I had to locate the hardware reset button on my system, which took a while), never in the same spot in the process. Similar issues have happened on my wife's laptop (Windows 10 OS) while using Firefox on this site. I had to use a different browser to complete this purchase, for both my kids sanity and my system health. (for whomever is interested in troubleshooting this site, just follow the prompts and add guests - the purchase step is the very last one).

I should mention that Firefox' own crash page (about:crashes) shows no sign of any crashes. Other times, the Firefox window just dissappears without any warning, and no traces of crash information in Firefox nor OS event system. My system is configured to save a memory minidump in the event of crashes - there were none.

In this context, I could be wrong, but narrowed the culprit down to Firefox itself. In my opinion, whatever Firefox is doing to bypass OS basic protection mechanisms (and let's be honest - on Windows these can be better) and cause such hard failures are a dangerous vulnerability that should be investigated.

Any ideas and suggestions on diagnosing this or what to capture for aiding with troubleshooting, are appreciated.

Asked by Dan 1 year ago

Last reply by FredMcD 12 months ago

  • Archived

FF84 crashes permanently after update

Since yesterday, I did the update to FF84, FF permanently crashs - not even the crash manager opens thereafter. I run FF upon a Windows 10 Home 1909 system. I have tried… (read more)

Since yesterday, I did the update to FF84, FF permanently crashs - not even the crash manager opens thereafter. I run FF upon a Windows 10 Home 1909 system. I have tried re installation - no effect I have run FF from a differen Account - same problem I have startet FF in secure mode - same problem

I have found the dump files at AppData\Local\CrashDumps but as FF does not run, I have no idea how to analyze it.

I am in despair and soon so far that I switch to Crome...

Has anyone any idea? Thanks, magu

Asked by magicurmel 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Tab crashing EXCEPTION_ACCESS_VIOLATION_READ

I've been having some tab crashes lately, mostly while watching videos on YouTube. At one point I even got a BSOD at around the same time as the tab crashing. Anyone have… (read more)

I've been having some tab crashes lately, mostly while watching videos on YouTube. At one point I even got a BSOD at around the same time as the tab crashing. Anyone have any ideas on this? I had a game running at the time of the most recent crash but that was working just fine.

10/20 bp-b5d3c899-8b72-483c-9c7b-667840201020

10/16 Day of the BSOD

bp-bbfaac34-3c22-4c20-88a7-183d50201017 bp-8835f44a-ac4f-4c3f-8ebd-ab0530201017

Asked by Hikki 1 year ago

Last reply by Hikki 1 year ago

  • Solved
  • Archived

Win 7 apps bring up “server execution failed” --after FFx 81 upgrade

Possible coincidence, but suspicious! Re: Firefox 81 [from the 100s of ‘hits’ I see here now, likely a Ffx bug] Written from wife’s PC since mine is now crippled. I upg… (read more)

Possible coincidence, but suspicious! Re: Firefox 81 [from the 100s of ‘hits’ I see here now, likely a Ffx bug]

Written from wife’s PC since mine is now crippled. I upgraded to Firefox 81 on my own PC, reluctantly, for “security” fixes, NOT for the big new feature I don’t want. Last night I downloaded v. 81 then closed Ffx and shut down the PC late at night. (It runs Win 7 with all the relevant updates I know.)

Today after booting, it showed my normal desktop. But my email app (located on D: drive) would not open either from shortcut or from Programs menu. Same for all the other apps I tried to open, even on C: drive, including ms_Office. Almost any app would bring up “server execution failed.”

Now, after a few hours on “Sleep” then reopening: --Nothing but a black screen (w/cursor) for 5-10 minutes anyway; --Later a plain blue screen, in small type on lower right: “Windows 7 build [no.] / “This copy … not genuine” –although it came installed, straight from Dell!

I hope mozilla can help cure this in its paralyzed state – and get me back to v. 80.0.1 that worked!

Asked by djupde 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Firefox tabs keep crashing all the time

Recently my laptop was fixed by Dell (under warranty) and its motherboard was replaced. Since then tabs crash from time to time, a few time every hour. Sometimes upon ope… (read more)

Recently my laptop was fixed by Dell (under warranty) and its motherboard was replaced. Since then tabs crash from time to time, a few time every hour. Sometimes upon opening a new URL sometimes while working. It writes "Gah. Your tab just crashed." Sometimes clicking "Recover" helps, sometimes it crashes again and I need to click it more times. It can happen in many varied sites: Whatsapp web, Google Docs, Gmail, eCommerce website and so on. I updated my Windows update, my Firefox and the graphic driver to the latest version, with no help. Here are a list of a few crashes happened during the last hour or two: bp-9de44d6a-3a90-4783-a7d3-c93180200922 bp-049c5dc5-b7fe-4833-aca2-a33c70200922 bp-d895ec6c-04d8-41c2-877f-85d720200922 bp-08c846e9-dd3a-4281-9d5d-72d8a0200922 bp-d476bbef-f778-4d8e-a764-f9d4f0200922 bp-22dce83a-48bb-45ad-9a0d-06cb40200922 Your help trying to find the problem and fix it is most appreciated!

Asked by jo23 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Exiting Youtube fullscreen videos causing PC to crash sometimes

So what i've noticed lately is that when i play a video on youtube while on fullscreen, sometimes when i exit the fullscreen the screen goes black for a few seconds. In t… (read more)

So what i've noticed lately is that when i play a video on youtube while on fullscreen, sometimes when i exit the fullscreen the screen goes black for a few seconds. In the meanting i can hear the audio being played in the background. After 1-2 seconds audio becomes choppy and then it completely stops and then my computer restarts. I haven't tested that with any other browser since i've been only using firefox for years. It doesn't happen all the time but i can happen randomly. I've tried disabling hardware acceleration but it didn't do anything. All the drivers are up to date. Anyone encountering the same problem? Any possible solutions would be more than welcomed.

Specks: Ryzen 3700x Gigabyte 5700XT G.SKILL TRIDENT Z 2X8GB @3600 ADATA GAMMIX S11 PRO 1TB NVME SSD Corsair 750W PSU Aorus Elite x570 MOBO Samsung C27HG70 MONITOR.

Asked by sainakis 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Crashing..

Hi. Firefox browser crashing and taking my computer down :-( On my privet computer (Win7) can i see when i open up the firefox sitting, the ram of the computer going from… (read more)

Hi. Firefox browser crashing and taking my computer down :-( On my privet computer (Win7) can i see when i open up the firefox sitting, the ram of the computer going from less than 50% up to 99% (12GB-Ram) used. I can not see what here on my working (Win10) computer, but same problem..

In general i like firefox, but this kind of problem, that the Firefox taking my computer down, i can't live with.

What will i do?

Best regards. Peter Duer

Asked by pd13 1 year ago

Last reply by FredMcD 1 year ago