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Doesn't open website when clicking on link

When I click on a link on some websites, the link opens with no trouble. However some links don't open, just show the url. If I copy the url and paste it into a new tab… (read more)

When I click on a link on some websites, the link opens with no trouble. However some links don't open, just show the url. If I copy the url and paste it into a new tab, it then opens. How do I fix this? The links are from reputable sites.

Asked by howard.abrams 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

gmail or any other google app sign in will not work

Firefox will not load my default page (gmail inbox) when launched. It takes me instead to the google help page, specifically for cookies and cache clearing. My other ins… (read more)

Firefox will not load my default page (gmail inbox) when launched. It takes me instead to the google help page, specifically for cookies and cache clearing. My other installed browsers work fine with launching my google account and all its apps. Image upload below is of the page that pops up. The sign-in button does not work.

Asked by Bart&Carol 1 month ago

Last reply by jonzn4SUSE 1 month ago

browser issues

hello support i have a issues with Firefox browser five or six months ago, which are 1 - the browser keeps resetting the tabs every restart ( i won't find my previous ta… (read more)

hello support i have a issues with Firefox browser five or six months ago, which are 1 - the browser keeps resetting the tabs every restart ( i won't find my previous tabs from the last time ) 2- the browser keeps login me out from all my profiles and pages from different web-sites such as Facebook google Instagram and all the others logged profiles ...)

every start i have to log in to every single profile of my web sites and pages ...

Asked by Sami Ma 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

PLEASE HELP URGENT

how can I close a specific tab on firefox after it froze, I cant shut down firefox qas a whole because there are unsaved work there, I want to get it back unfreezing. her… (read more)

how can I close a specific tab on firefox after it froze, I cant shut down firefox qas a whole because there are unsaved work there, I want to get it back unfreezing. here is a picture said in resource monitor

Asked by 1songrun 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Firefox PDF viewer

I cannot see any of the content or text on PDFs when I open them with firefox. The content and text is still there and I can copy and paste it onto anther document, how c… (read more)

I cannot see any of the content or text on PDFs when I open them with firefox. The content and text is still there and I can copy and paste it onto anther document, how can I fix the viewer to be able to see the PDF content on Firefox?

Asked by Denny 1 month ago

Last reply by jonzn4SUSE 1 month ago

How to get rid of new sidebar?

In my latest update of Firefox, it has a new sidebar, which I do not want, but cannot get rid of, and is really annoying. Google searches suggest a few ways to get rid of… (read more)

In my latest update of Firefox, it has a new sidebar, which I do not want, but cannot get rid of, and is really annoying. Google searches suggest a few ways to get rid of it, but none of them work in my case. Please help me get rid of this new sidebar. Thank you!

Asked by jayveetee1 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

how to access a site that keeps sending an error message

I need to access the official site for the water institute in the country of Panama and keep receiving the following message Secure Connection Failed An error occurred du… (read more)

I need to access the official site for the water institute in the country of Panama and keep receiving the following message Secure Connection Failed An error occurred during a connection to www.idaan.gob.pa. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I could access it until about 1.5 years ago when I used it a lot. Now I cannot access it anymore but this is an official governmental site www.idaan.gob.pa so why cannot it accessed now? I cannot access if from any of my devices, including those with the most up to date windows and Apple versions.

What do I need to do? contacting the institution is out of question as the site works OK in that country, so it is a FireFox problem outside of the country. Please help. Thanks, Helena

Asked by fortunatomh 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

fire fox browser

Lately, my Firefox browser does not play videos from Dailymail.co.uk. What seems to be the problem? It had been working so well before this until the last few months. I a… (read more)

Lately, my Firefox browser does not play videos from Dailymail.co.uk. What seems to be the problem? It had been working so well before this until the last few months. I also have an ad block plus extension which I disabled for this site but nothing seems to work so far. I do not have a problem with Microsoft Edge playing videos from the dailymail. Any help?

Asked by Grannie Emz 1 month ago

Last reply by jonzn4SUSE 1 month ago

I can't take Full-page screenshots in Canvas/Instructure. Please help.

I'd like to take a full-page screenshot of my content within my Canvas/Instructure online class, but it only captures what's visible. I've tried opening the frame in its … (read more)

I'd like to take a full-page screenshot of my content within my Canvas/Instructure online class, but it only captures what's visible. I've tried opening the frame in its own tab, but it doesn't help.

When I use my phone to capture the entire page, it can work, but it's so narrow! Plus I have to continuously tap the "Scroll Down" button for the capturing process to capture more and more.

Can anyone please help? Thanks.

Asked by Mozilla cheese 1 month ago

Last reply by jonzn4SUSE 1 month ago

Firefox Browser Crashing Non-stop

I have been using the Firefox browser for years on the exact same computer running windows 8.1 that isn't having any issues or problems. Over the last 6 months the browse… (read more)

I have been using the Firefox browser for years on the exact same computer running windows 8.1 that isn't having any issues or problems. Over the last 6 months the browser has been crashing every single day regardless of utilizing every setting mentioned in the help articles, numerous "refreshes" (numerous times it also freezes during refresh) and numerous reinstalls have done nothing. Every single day the browser crashes and I have to restart it or my whole computer. This is my last attempt to figure out what's happening before I stop ever using it again.

Asked by Thomas Cross 1 month ago

Last reply by jonzn4SUSE 1 month ago

Browsing news sites

I subscribe to the Epoch Times. I have frequently had issues with being able to read the comments on articles. Today I contacted the Epoch Times and was suggested to try … (read more)

I subscribe to the Epoch Times. I have frequently had issues with being able to read the comments on articles. Today I contacted the Epoch Times and was suggested to try Edge or Google browsers. Using Edge, I had no problem reading the comments on any article, but going back to Firefox all I got was a blank page saying "Something went wrong". Apparently there is an issue with the Firefox browser, either I have a setting wrong, or the browser itself is not accepting the page code for the comments.

Asked by Huai Lang 坏狼 1 month ago

Last reply by markwarner22 1 month ago

Prompts

When I try to log in to www.paypal.com I am asked to complete multiple security prompts!! It is so annoying and time consuming when I run a business and need to send invo… (read more)

When I try to log in to www.paypal.com I am asked to complete multiple security prompts!! It is so annoying and time consuming when I run a business and need to send invoices to my customer. It has only happened the last few days as I have used Mozilla for many years. How do I solve this please?

Asked by Sharyminn 1 month ago

Last reply by markwarner22 1 month ago