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latest update

Firefox prompted me fo close and reopen for an update. When I opened it, I discovered that oreI had to open the sidebar to open a new tab. I hope there is a way to restor… (read more)

Firefox prompted me fo close and reopen for an update. When I opened it, I discovered that oreI had to open the sidebar to open a new tab. I hope there is a way to restore the way I am used to open tabs, from the top of the screen rather than the left or right side.

Asked by Patrick Cameron 8 hours ago

Last reply by jeff-g 3 hours ago

Unable to access certain pages on websites.

I cannot access certain pages on my bank website. Seems like only one page and when I try, I get a messsage from their website saying something went wrong. I have discuss… (read more)

I cannot access certain pages on my bank website. Seems like only one page and when I try, I get a messsage from their website saying something went wrong. I have discussed with their web people. They say they are able to access the page using their version of Firefox (they tell me it is 136.13 64 bit)

My version is 136.0.4 64 bit. How can they have a later version than me, when I update regularily?

I am able to access this page when I use Chrome, but I don't like Chrome.

Also, on another website with a Travel company, I am able to see all of their pages until I try a critical link to book a trip. It works in Chrome.

Asked by joe.b.pendleton 7 hours ago

Last reply by markwarner22 6 hours ago

Private Browsing and Autoplay

Latest Version Private Browsing Mode Hello. 'Autoplay->Block Video and Audio' selected. 2 websites listed, which I did not place there, 'Allow Audio and Video' sele… (read more)

Latest Version Private Browsing Mode

Hello.

'Autoplay->Block Video and Audio' selected.

2 websites listed, which I did not place there, 'Allow Audio and Video' selected:

1. about:welcome 2. aboutwelcomeprivate welcome

'Removing' them causes them to be automatically 're-appear.'

Suggestion: about:config, .isolateBy.privateBrowsing,' and change 'True' to False.

Changing the 'above value' does not remove the 2 'allowed' websites nor does it stop A and V from playing automatically.

Not possible to Block all Video and Audio Automatically 'or' am I missing an 'obvious' solution?

Asked by Buddy2014 3 months ago

Last reply by Swamphox70 6 days ago

Your latest "update" DESTROYED all my bookmarks, saved site and password information. Basically, my whole online life! Severely PISSED!!!!!

Fix the nightmare you caused. You have destroyed my 72nd Birthday celebration and made me too disgusted to even go online any more. I have devolved from a strong, trusti… (read more)

Fix the nightmare you caused. You have destroyed my 72nd Birthday celebration and made me too disgusted to even go online any more. I have devolved from a strong, trusting relationship to downright HATE! TRUST BETRAYED IS TRUST DESTROYED!

Asked by jtry1953 2 weeks ago

Last reply by TyDraniu 2 weeks ago

How to get rid of new sidebar?

In my latest update of Firefox, it has a new sidebar, which I do not want, but cannot get rid of, and is really annoying. Google searches suggest a few ways to get rid of… (read more)

In my latest update of Firefox, it has a new sidebar, which I do not want, but cannot get rid of, and is really annoying. Google searches suggest a few ways to get rid of it, but none of them work in my case. Please help me get rid of this new sidebar. Thank you!

Asked by jayveetee1 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Reader view Read aloud

Hi there I use the read aloud version quite often to help me retain what i'm reading, but the problem is the control of the reader is quite clunky when i have to pause o… (read more)

Hi there

I use the read aloud version quite often to help me retain what i'm reading, but the problem is the control of the reader is quite clunky when i have to pause or go back a paragraph. Is it possible to add a pause, play, fastforward and rewind button to the corner of the screen? being able to manage speed without having to restart from the begining of the page would also be very helpful. Is there an add on or setting where i can do this?

Asked by sam.e.grigg 5 months ago

Last reply by Bruce Simpson 3 weeks ago

google, and only google, has started appearing with a scroll bar in the middle and bottom of screen when in use

Hello, earlier in the day I pressed a keyboard shortcut on accident when picking up my keyboard and has changed google results quite dramatically. I grabbed my keyboard … (read more)

Hello, earlier in the day I pressed a keyboard shortcut on accident when picking up my keyboard and has changed google results quite dramatically. I grabbed my keyboard and had a menu pop up on the left side and after i closed it noticed my google results had a scroll bar now. The results page only presents itself on the left half of the screen and a scroll bar has appeared on both the right side, cutting off text, and bottom of the page. These scroll bars only move a tiny bit and are quite unnecessary, but makes scrolling a pain as I have to be sure I am outside the new scroll bar area as they take precedent from the main scroll bar. I have googled Firefox's keyboard shortcuts and haven't found the one i need to fix this. Before I'm asked, no I do not have crazy zoom on and no zooming in does not fix this problem.

Asked by Gnarkilly 3 months ago

Last reply by JLEES 1 month ago

Web Developer tools do not show toolbar

I'm using linux mint up to date 68.0.52, Firefox version 134.0.2 (64 bits) often when I open a local file, having the Panel process browse consola open, I get the the err… (read more)

I'm using linux mint up to date 68.0.52, Firefox version 134.0.2 (64 bits) often when I open a local file, having the Panel process browse consola open, I get the the error: TypeError: this.toolbarButtons is undefined toolbox.js:4265:5 So I'm unable to see the web developer toolbar and just see a blank section on the lower part of my screen. I think it's a bug, or Am I doing something wrong? Best regards: Alejandro.

Asked by a_fabre 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Private Browsing deleted download files when I closed the window??

It's not that they are not in my Firefox downloads manager, which I expected. It's that I confirmed before closing my private browsing window that they were in my Downloa… (read more)

It's not that they are not in my Firefox downloads manager, which I expected. It's that I confirmed before closing my private browsing window that they were in my Downloads folder on my C drive, and when I went back after closing the private browsing window they were gone. Under "recent files" in my file browser it showed a couple of the most recent downloads and when I tried to click to open them it said they had been moved or deleted. Entering the first couple words of the file titles in the search bar in my file browser yields absolutely nothing.

This was over 30 files or so. It will be really irritating to try to find and download all of them again. Does anyone know of any way for me to get them back???

Asked by 13m47 2 months ago

Last reply by Sondra Kinsey 1 month ago

403 Error on a frequently used website.

For almost a week now, I keep getting a message on a site I've been going to for more than 10 years (deviantart) when I use firefox on my computer, which I am not having … (read more)

For almost a week now, I keep getting a message on a site I've been going to for more than 10 years (deviantart) when I use firefox on my computer, which I am not having these issues accessing using Safari on my phone.

403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront) Request ID: W081JkcKGAdFaiH5hK0ePW8AILhwsvlqJh5AjDfH8owoQtjYrCBOpg==

The request ID changes each time.

The steps I have taken so far:

  • Tools -> Page Info -> Permissions (everything was fine)
  • Reloaded page using Shift+ Left Click to bypass cache
  • Reloaded page with Ctrl + F5
  • Started Firefox in Troubleshoot mode to assure it wasn't my extensions (I only use ublock but better safe than sorry)
  • I disabled extensions after reloading in usual mode

What steps are next after these basic troubleshooting? I was hoping to use that site to share creations with friends.

Asked by cabryan85 4 months ago

Last reply by richamerq 1 month ago

Why am i getting the following msg. GAH. Your Tab Just Crashed.

Why am i getting the following msg. GAH. Your Tab Just Crashed. This just started yesterday. Not sure why Win 10 My Email is [edited from public] dancnsailr@ya… (read more)

Why am i getting the following msg. GAH. Your Tab Just Crashed.

This just started yesterday. Not sure why

Win 10

My Email is [edited from public] dancnsailr@yahoo.com

Asked by dancnsailr 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago