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my saved passwords are gone

i opened firefox (v.95) and tried opening up my email and found that all my saved passwords were gone from firefox on my computer. it said i should crate a firefox accoun… (read more)

i opened firefox (v.95) and tried opening up my email and found that all my saved passwords were gone from firefox on my computer. it said i should crate a firefox account to get my logins back so i did and i still could not access any of my web logins. so i searched the help pages. opened up my profile n made a backup of my key3, key4, n loginjson files, downloaded v.91 firefox esr and copied my key3 file into a new profile.

so i still dont have my web logins ... n now i have an outdated version of firefox with none of my bookmarks either. im sick of troubleshooting n my wifi is almost out for the month.

how do i get my web logins and bookmarks back so i dont have to spend hundreds of hours recreating them?

Asked by redfoxole 2 years ago

Last reply by dpt150v 1 year ago

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Bookmarks are now separated into 2 groups

I am using version 98.0.2. When I open my "manage bookmarks" folder on my iMac, I see a top set of bookmarks and a bottom set of bookmarks. I never separated these 2 grou… (read more)

I am using version 98.0.2. When I open my "manage bookmarks" folder on my iMac, I see a top set of bookmarks and a bottom set of bookmarks. I never separated these 2 groups. They are all my original bookmarks. Why are there now 2 separate groups?

Asked by kafraone 1 year ago

Answered by cor-el 1 year ago

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Can not Remove Bookmark

Hi I Can not remove Bookmarks. I test all usual ways but nothing happened!i first i test manage Bookmarks and select delete but it did not work... then i made my own a… (read more)

Hi I Can not remove Bookmarks. I test all usual ways but nothing happened!i first i test manage Bookmarks and select delete but it did not work... then i made my own account and nothing change... steal i can not delete bookmarks.

 Please help me. 

Thank you

Asked by elaheh_bahrami_99 2 years ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Adding bookmarks using a mouse

My dad is almost 89 years old. He is NOT TECH SAVVY. I have him using a trackball mouse. His hands are HUGE and his fingers are numb. Somehow, he is inadvertently a… (read more)

My dad is almost 89 years old. He is NOT TECH SAVVY. I have him using a trackball mouse. His hands are HUGE and his fingers are numb.

Somehow, he is inadvertently adding bookmarks to the bookmark bar. I do not know how he is doing this but he'll call and ask me to "put Gmail back on the bar". When I go over, there are a gazillion new bookmarks which pushes his Gmail bookmark beyond the >> spot. I have to delete these umpteen extra bookmarks so that the Gmail bookmark is visible again. Yesterday, I decided to move Gmail to the far left, hoping these accidental bookmarks he creates won't push it off the bar. The bookmarks he "creates" are specific gmail conversations, or facebook pages, or Publisher's Clearing House pages (he LOVES PCH games and plays them constantly).

HOW IS HE DOING THIS? He doesn't know enough to click the star button. He doesn't know about using the Ctrl and D keys to create a new bookmark. It's driving me BATTY. I'm sure he's somehow doing this using his mouse (clicking both right/left simultaneously but not aware of doing so).

Thanks in advance for helping a daughter keep her sanity ...

Asked by romiha 2 years ago

Answered by Paul 2 years ago

  • Solved
  • Archived

bookmark star has disappeared

my bookmark star has disappeared from the search bar ( along with the little page icon for the more friendly reader version) weirdly when I opened this help page it is pr… (read more)

my bookmark star has disappeared from the search bar ( along with the little page icon for the more friendly reader version) weirdly when I opened this help page it is present again, but then when I try to reopen another tab it's gone again

been looking for a remedy can't find one that recent doesn't talk about the 3 little dots in the search bar

Asked by Velvet Torpedo 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

Removal of a bookmark from a personal computer without adminstrator's permission.

I have been reading "The Epoch Times". Sometimes, I will comment on an article. After I comment, I will bookmark that article, so as to return and view my replies. Unfo… (read more)

I have been reading "The Epoch Times". Sometimes, I will comment on an article. After I comment, I will bookmark that article, so as to return and view my replies. Unfortunately, I started to notice in my Bookmark sidebar, the bookmark is removed deliberately, without my permission. Is Mozilla doing this or is Epoch Times doing this. Because, this is illegal to do by law. Please answer.

Asked by Rocco2018 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

I lost my Bookmarks

I redownload Firefox browser after i recovery my pc and sign in to my account and myt bookmarks are gone i tried many methods but its not working the strange thing is tha… (read more)

I redownload Firefox browser after i recovery my pc and sign in to my account and myt bookmarks are gone i tried many methods but its not working the strange thing is that i cant still see the bookmarks in my phone and they under "Desktop bookmarks" but form the desktop browser there is no "Desktop bookmarks"

any help will be appreciated

thanks

Asked by Omer5 1 year ago

Last reply by Paul 1 year ago

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How to add bookmark for a specified page of pdf file?

I use Firefox to read books in pdf format. I want to record the location everytime I close the pdf file so that I can easily go back to where I leave last time. But I not… (read more)

I use Firefox to read books in pdf format. I want to record the location everytime I close the pdf file so that I can easily go back to where I leave last time. But I notice no matter where I am in the file, the url does't change. I think it's the reason why everytime I click the bookmarked file and the Firefox just open the file on the first page, not the location I leave last time. Is there any way to record the location I leave?

Asked by umiswing 1 year ago

Answered by pg_78 1 year ago

  • Archived

Bookmarks

So why can't Firefox make their bookmark system more simple? I can spend 10 minutes looking for a bookmark that I KNOW I have & end up just googling for the site. … (read more)

So why can't Firefox make their bookmark system more simple? I can spend 10 minutes looking for a bookmark that I KNOW I have & end up just googling for the site.

Asked by pamela.j.lindell 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Have changed password on my Citibank on account I can no longer open the account

Citibank cannot access the online account changed pass word and it keeps asking me for the new password. Citibank says Firefox has to be restored? Please help Thank yo… (read more)

Citibank cannot access the online account changed pass word and it keeps asking me for the new password.

Citibank says Firefox has to be restored?

Please help

Thank you Judith B. Basch

Asked by baschmets358 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Restoring bookmarks to firefox with html file in FF 98

SO frustrated. Had to have a computer replaced by Dell. Lost EVERYTHING, but at least I had backups, including an html backup of my bookmarks. I transferred over my profi… (read more)

SO frustrated. Had to have a computer replaced by Dell. Lost EVERYTHING, but at least I had backups, including an html backup of my bookmarks. I transferred over my profile, which didn't work NEARLY as smoothly as before, as I lost auto login info, and bookmarks. Fortunately, I also had backed up my bookmarks from the old computer into a bookmarks.html file.

I've tried the "open library, use import function" and choose my bookmarks.html file crap, and it imports them into the library they are stuck there and are not easily accessible. There IS no "library" button anymore, BTW, which means all of your directions are wrong now too. All the shortcuts I had on the bookmarks toolbar are gone gone gone, despite my "importing from html file." They are in the library, but not accessible.

Something is missing in the steps that I've tried. If I go to the three lines and then bookmarks...there is nothing there but the "getting started" and "get involved" ones. WHERE ARE MY BOOKMARKS?? I can go to manage, and then get to the library, but that's THREE steps to do something that use to only take ONE step.

What's missing? I just want my bookmarks back. Is there a json file I should be transferring that I don't know about? Or some other method of restoring these bookmarks to their accessible location without having to go all the way to manage bookmarks?

Asked by susabelle 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Bookmarks Disappeared

After a computer reboot, ALL my bookmarks have disappeared. I'm running Firefox 98.0.2 on Mac 10.14.6 - I've followed all the 'help' advice: I opened firefox profiles, it… (read more)

After a computer reboot, ALL my bookmarks have disappeared. I'm running Firefox 98.0.2 on Mac 10.14.6 - I've followed all the 'help' advice: I opened firefox profiles, it only shows one. I rebooted Firefox (I was left with bare bones) and still no bookmarks and still only one profile. I've looked in the computer 'library' and I can find nothing compressed (the bookmarkbackups folder has 15 items but all are dated 2022). Can someone please help me retrieve them, I'm in the middle of a project and NEED the bookmarks. Thank you in advance!

Asked by artcreeping 1 year ago

Answered by artcreeping 1 year ago

  • Archived

Lost Passwords After Refresh

I received a message about refreshing my Firefox. Before I did anything, it refreshed. I lost my passwords, etc. and a Old Firefox data folder was placed on my desktop.… (read more)

I received a message about refreshing my Firefox. Before I did anything, it refreshed. I lost my passwords, etc. and a Old Firefox data folder was placed on my desktop. I tried to follow the instructions in the FAQs to no avail. I do, however, have Firefox on another computer on my network. Is there a way to move the passwords? I can reinstall add-ons, etc.

Asked by bob.zolto 1 year ago

Last reply by TechHorse 1 year ago

  • Archived

Bookmarks sidebar no longer available???

I use a MacBook, and the main thing I like about Safari is being able to have a bookmarks sidebar open all the time. However, I am trying Firefox for a couple reasons, an… (read more)

I use a MacBook, and the main thing I like about Safari is being able to have a bookmarks sidebar open all the time. However, I am trying Firefox for a couple reasons, and there seems to be no way to have a bookmarks sidebar open. All the Help topics on this say to click the Bookmarks button in the taskbar, but there is no Bookmarks button in my version. Has this been taken away? Is it possible to have a Bookmarks sidebar in Firefox on MacOS?

Thanks! :)

Asked by carol.teater 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

drag and drop functionality for bookmarks is not working on Ubuntu Jammy Jellyfish

I am currently using Ubuntu Jammy Jellyfish (development branch) on a Dell XPS laptop 11th Gen Intel Corei7-1165G7 @ 2.80GHz × 8 cores and 16 GB of RAM and I am having is… (read more)

I am currently using Ubuntu Jammy Jellyfish (development branch) on a Dell XPS laptop 11th Gen Intel Corei7-1165G7 @ 2.80GHz × 8 cores and 16 GB of RAM and I am having issues with Firefox 98.0.2 (64 bit) Snap package for Ubuntu canonical-002-1.0. The issue is that the drag and drop functionality for bookmarks is not working anymore.

Asked by fuenmayor.sirius 1 year ago

Last reply by jonzn4SUSE 1 year ago