Showing questions tagged: Show all questions
  • Archived

how do i really stop autoplay (including autoplay triggered by scripts)

when media starts playing on my computer without my consent, this should be considered a cybercime. The only way for a video to start playing should be `right click ->… (read more)

when media starts playing on my computer without my consent, this should be considered a cybercime.

The only way for a video to start playing should be `right click -> play`

cut the nonsense with the *media.autoplay.enabled* switch. it doesnt work and it never will. as soon as the website uses any kind of scripting, this switch is ineffective.


which extension do i need to install to stop this autoplay nightmare forever?

Asked by Jazoray 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Whatever E-Mail I use with Firefox I am unable to attach any files to a message as it will not open a window to show me my folders where I can chose a file.

I have tried allowing the website and clicking on the padlock and checking the allow on pop ups etc but I just can't get Firefox to attach ANY file to an e-mail. When I … (read more)

I have tried allowing the website and clicking on the padlock and checking the allow on pop ups etc but I just can't get Firefox to attach ANY file to an e-mail. When I want to send a file I have to log out and open up Google Chrome and log in again.

Asked by dercookster 6 years ago

Last reply by guigs 6 years ago

  • Archived

why firefox downloading very slow when comparing to the fdm download manager

2mbps connection firefox download speed is around 80kbps but fdm download manager download speed is around 238kbps why firefox download speed is low when comparing to oth… (read more)

2mbps connection firefox download speed is around 80kbps but fdm download manager download speed is around 238kbps

why firefox download speed is low when comparing to others like chrome and free download manager

https://support.cdn.mozilla.net/media/uploads/images/2014-07-17-22-52-38-96cf1f.png

The same amount of size was downloaded 206kbps in FDM but firefox downloads 60 to 80kbps why

the 62mb file takes 10minute and more time to download the file i think the same as the speed to download the streaming content what do you think about it https://support.cdn.mozilla.net/media/uploads/images/2014-07-17-23-29-21-befa12.png

Adi answered Like this fdm downloads a file from several connections and later it appends all downloaded parts into one file. Therefore, it downloads a file in less time. It is controlled by servers of fdm. On the other hand, when firefox setup is downloaded by its installer ( Stub ) it is downloaded from server of Mozilla Firefox over a single connection, it does not download several parts in parallel or simultaneously. Therefore, it is downloaded at a slower rate. but why firefox doesn't offer this feature but chrome downloads 200kb why and how firefox hanging the border

Asked by valasudurai 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Firefox Crashing randomly either when scrolling or not

I thought I fixed the problem I went to a new profile but took over Prefs.js and the fast dial folder so my fast dial stuff will still be intact. I installed Youtube HD w… (read more)

I thought I fixed the problem I went to a new profile but took over Prefs.js and the fast dial folder so my fast dial stuff will still be intact. I installed Youtube HD which makes videos automatically hd so I dont have to select it and thats the only plugin i was running but I uninstalled it and it still crashes. Now my flash player hardware acceleration is disabled but I use 11.7 flash player due to the fact the new flash player 13 and 12 makes my youtube videos freeze up. 11.7 is the only one I found out of all of em that still works right for me. That may be what is causing the crashes. I dont know how to read crash ID's so I leave that up to yall I have two. I Just marked solved on a thread that i had going over the same issue. And for reference I do not have hardware acceleration enabled on firefox it makes the letters weird for some reason So I never use it. I have disabled flash and so far so good but only time will tell and a lot of the sites I go to use flash. I was scrolling my facebook news feed both times when this error happened. Here are the crash ID's


bp-5c46da88-1767-4ac6-aac2-6b5b72140426 4/26/2014 5:22 PM bp-d9b8a9ef-03f9-4843-b58f-3738c2140426 4/26/2014 5:21 PM

Asked by nickm25 6 years ago

Last reply by Safwan Rahman 6 years ago

  • Archived

Firefox crashes, pages freeze and hang up,

I am using the latest version 53.0 of Firefox. I even UNINSTALLED FIREFOX and Re-Installed a brand new Firefox 53.0 , and have the same page freeze / hangup problem !… (read more)

I am using the latest version 53.0 of Firefox. I even UNINSTALLED FIREFOX and Re-Installed a brand new Firefox 53.0 , and have the same page freeze / hangup problem !!!

Never had a problem with Firefox for years now -- but as of the last 3 weeks, it keeps hanging up on random occasions , freezes a web page or site. I have to use Task manager (and there I see listed "FIREFOX NOT RESPONDING" ) to click on "END TASK" so as to be able to get out of the frozen page. I thus will loose certain things when Firefox returns. ie; usually the texts in composing a message board message, or composing an email

I have used FIREFOX SAFE MODE and it still freezes up.

When I run a Firefox TEST Mode thruout, I comes up with "Incompatibility Issue" but shows at right side of page a green check mark with word '"FIXED" - But it is NEVER fixed !!!

ALSO, I keep checking in SECURITY SECTION the box for REMEMBER LOGINS FOR SITES -- but every time I leave Firefox, or it closes, or it freezes up --- I have to go back and check that box or my logins do not shop up !

I have almost no extensions (other than Trend Mirco Anti Virus which never gave me problems with Firefox) and no plugins.

So I have tried many things that the support " stock" Q&A material suggests --- but still no fix.

I have seen on line that many people are having this problem. And can't seem to fix it either !

Here BELOW is a copy-paste of the "see the data" tech information for my system - if it may be of use;

==========================================================
"application": {
   "name": "Firefox",
   "osVersion": "Windows_NT 6.2",
   "version": "53.0",
   "buildID": "20170413192749",
   "userAgent": "Mozilla/5.0 (Windows NT 6.2; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0",
   "safeMode": false,
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/53.0/WINNT/en-US/",
   "numTotalWindows": 1,
   "numRemoteWindows": 1,
   "remoteAutoStart": true,
   "autoStartStatus": 1
 },
 "lockedPreferences": {},
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.13.1",
     "version": "4.13.1"
   },
   "NSS": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   },
   "NSSUTIL": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   },
   "NSSSSL": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   },
   "NSSSMIME": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   }
 },
 "userJS": {
   "exists": false
 },
 "sandbox": {
   "contentSandboxLevel": 1
 },
 "experiments": [],
 "extensions": [
   {
     "name": "Application Update Service Helper",
     "version": "2.0",
     "isActive": true,
     "id": "aushelper@mozilla.org"
   },
   {
     "name": "Multi-process staged rollout",
     "version": "1.14",
     "isActive": true,
     "id": "e10srollout@mozilla.org"
   },
   {
     "name": "Pocket",
     "version": "1.0.5",
     "isActive": true,
     "id": "firefox@getpocket.com"
   },
   {
     "name": "Web Compat",
     "version": "1.0",
     "isActive": true,
     "id": "webcompat@mozilla.org"
   },
   {
     "name": "All Aboard",
     "version": "1.5.7",
     "isActive": false,
     "id": "@all-aboard-v1-5"
   },
   {
     "name": "Bing Search",
     "version": "1.0.0.8",
     "isActive": false,
     "id": "bingsearch.full@microsoft.com"
   },
   {
     "name": "Trend Micro BEP Firefox Extension",
     "version": "9.2.0.1026",
     "isActive": false,
     "id": "tmbepff@trendmicro.com"
   },
   {
     "name": "Trend Micro Osprey Firefox Extension",
     "version": "2.0.0.1090",
     "isActive": false,
     "id": "{c2056674-a37f-4b29-9300-2004759d74fe}"
   },
   {
     "name": "Trend Micro Toolbar",
     "version": "11.0.0.1181",
     "isActive": false,
     "id": "{22181a4d-af90-4ca3-a569-faed9118d6bc}"
   }
 ],
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 0,
   "windowLayerManagerType": "Basic",
   "windowLayerManagerRemote": true,
   "currentAudioBackend": "wasapi",
   "numAcceleratedWindowsMessage": [
     ""
   ],
   "adapterDescription": "AMD Radeon(TM) R7 Graphics",
   "adapterVendorID": "0x1002",
   "adapterDeviceID": "0x130f",
   "adapterSubsysID": "00000000",
   "adapterRAM": "1024",
   "adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
   "driverVersion": "13.352.1006.0",
   "driverDate": "4-15-2014",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterSubsysID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": true,
   "directWriteVersion": "6.3.9600.18592",
   "direct2DEnabledMessage": [
     ""
   ],
   "webglRenderer": "Google Inc. -- ANGLE (AMD Radeon(TM) R7 Graphics Direct3D9Ex vs_3_0 ps_3_0)",
   "webgl2Renderer": "WebGL creation failed: \n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Exhausted GL driver caps.",
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "skia",
     "AzureCanvasAccelerated": 0,
     "ApzWheelInput": 1
   },
   "featureLog": {
     "features": [
       {
         "name": "HW_COMPOSITING",
         "description": "Compositing",
         "status": "disabled",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "user",
             "status": "disabled",
             "message": "Disabled by pref"
           }
         ]
       },
       {
         "name": "D3D11_COMPOSITING",
         "description": "Direct3D11 Compositing",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "Hardware compositing is disabled"
           }
         ]
       },
       {
         "name": "D3D9_COMPOSITING",
         "description": "Direct3D9 Compositing",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "Hardware compositing is disabled"
           }
         ]
       },
       {
         "name": "DIRECT2D",
         "description": "Direct2D",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "Direct2D requires Direct3D 11 compositing"
           }
         ]
       },
       {
         "name": "D3D11_HW_ANGLE",
         "description": "Direct3D11 hardware ANGLE",
         "status": "disabled",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "D3D11 compositing is disabled"
           },
           {
             "type": "env",
             "status": "disabled",
             "message": "D3D11 compositing is disabled"
           }
         ]
       },
       {
         "name": "GPU_PROCESS",
         "description": "GPU Process",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "env",
             "status": "unavailable",
             "message": "Not using GPU Process since D3D11 is unavailable"
           }
         ]
       }
     ],
     "fallbacks": []
   },
   "crashGuards": []
 },
 "modifiedPreferences": {}
============================================================================

HOPEFULLY some one can figure what is going on. Note; My MSN Tech Support does not troubleshoot Firefox, only Windows and Internet Explorer & MSN issues.

Thank you for any support and help, ideas, etc.

Asked by Joseph_Frank 3 years ago

Last reply by jgreer 3 years ago

  • Archived

update infected with a virus?

I installed the update to Firefox beta 33 (u8) and a warning from my WebRoot antivirus software popped up: MALWARE GROUP: Pua.Speedbrowser LOCATION: C:\program files (x86… (read more)

I installed the update to Firefox beta 33 (u8) and a warning from my WebRoot antivirus software popped up:

MALWARE GROUP: Pua.Speedbrowser

LOCATION: C:\program files (x86)\ Mozilla Firefox\ d3dcompiler_46.dll

Asked by zeugma 6 years ago

Last reply by James 6 years ago

  • Archived

Firefox can't find my location but geo is enabled and permissions are granted. What else should I do?

Two different websites, even google map cannot find my location but geo position is enabled and permissions are given. Google maps says your location could not be determi… (read more)

Two different websites, even google map cannot find my location but geo position is enabled and permissions are given. Google maps says your location could not be determined. Everything works fine on Chrome. This started a few days ago, before that everything was working fine.

Asked by alainboston 4 years ago

Last reply by Kohei 4 years ago

  • Archived

My bookmarks toolbar disappeared and I can't get it back; the pull-down menu claims it is still turned on.

My bookmarks toolbar disappeared when I entered fullscreen mode and it never reappeared. I've checked and unchecked the option to make the toolbar visible under "view," t… (read more)

My bookmarks toolbar disappeared when I entered fullscreen mode and it never reappeared. I've checked and unchecked the option to make the toolbar visible under "view," to zero effect. What gives?

Asked by CorinaDross 5 years ago

Last reply by cor-el 5 years ago

  • Archived

shortcut for switching browser windows?

Hello, I urgently ;-) need a shortcut to switch between open browser windows. It seems to be one of the basic ones, but is nowhere to be found. Solutions using Tilde do n… (read more)

Hello,

I urgently ;-) need a shortcut to switch between open browser windows. It seems to be one of the basic ones, but is nowhere to be found.

Solutions using Tilde do not work for me becuse it's not available on my Apple keyboard.

Why not use Command +< or Command + > respectively, like many other apps do?

And why not at least let me configure that in a simple fashion myself???

Thanks for any solution!

Asked by 200cm 6 months ago

Last reply by artist3 1 month ago

  • Archived

Firefox crashes

The browser starting hanging, then crashing (it does both) after the last update. I just built my computer 2 weeks ago and all drivers are current. I am running an AMD wi… (read more)

The browser starting hanging, then crashing (it does both) after the last update. I just built my computer 2 weeks ago and all drivers are current. I am running an AMD with Nvidia chips. It is a MSI motherboard.

No other browser crashes. Your browser crashes randomly, but I can sometimes replicate it at https://www.cloudflare.com/ when I click on DNS or Crypto. It also crashes on youtube and randomly on any website. It seems to be stable for a minute before it crashes.

I have disabled hardware acceleration and reinstalled firefox and even reset it. Nothing works for me. The Dev version does the same thing.

This is what happens, the cursor will start spinning and the computer will hang, then crash, or simply crash without warning.

Any suggestions?

Asked by ktysinger2 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Sync service become REAL slow

The server my FireFox beta 32 uses is: sync-44-us-west-2.sync.services.mozilla.com:443 and for about 5 days now, it is really slow (like 5 minutes) sync'ing my Bookmarks,… (read more)

The server my FireFox beta 32 uses is: sync-44-us-west-2.sync.services.mozilla.com:443 and for about 5 days now, it is really slow (like 5 minutes) sync'ing my Bookmarks, etc.

What's up ??

Previously, sync would take a maximum of about 5 seconds.... This is by pressing the Sync NOW button.

Asked by Harry 6 years ago

Last reply by drahcirr 5 years ago

  • Archived

How do I get Firefox to respond to clicks while transferring data from a website?

When "Transferring data from ... " shows in lower left corner small gray box, or "Connecting" shows in tab header, I get no response or slow response to clicks and keystr… (read more)

When "Transferring data from ... " shows in lower left corner small gray box, or "Connecting" shows in tab header, I get no response or slow response to clicks and keystrokes. How do I regain control without stopping the data transfer?

Asked by Ed.Ferris 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Error message "This media could not be played" especially on Twitter

For videos on twitter, the static video image will show for a split second, then become a black screen with the message "This media could not be played." I've seen at lea… (read more)

For videos on twitter, the static video image will show for a split second, then become a black screen with the message "This media could not be played."

I've seen at least two other threads asking about this exact same problem within the last 5 months. None of them have been solved or have more than one (usually off-topic) answer. Does anyone know how to fix this?

My computer is fairly new, my firefox is updated (as are all programs). I don't really have any add-ons or things that could be mucking things up. How do I fix this?

Asked by Spider 3 years ago

Last reply by Leebossa 3 years ago

  • Archived

Firefox crashes

Firefox 28 Will not start in Windows 8 Touch Mode, crashes at splash screen Specs: Win 8.1 Pro x84 Pentium 4 @3.06GHz. 1.5 GB RAM 1TB HDD Antimalware Service: Windows De… (read more)

Firefox 28 Will not start in Windows 8 Touch Mode, crashes at splash screen Specs: Win 8.1 Pro x84 Pentium 4 @3.06GHz. 1.5 GB RAM 1TB HDD Antimalware Service: Windows Defender and Malwarebytes(currently closed)

Asked by jparas66 6 years ago

Last reply by Andrew 6 years ago

  • Archived

email returned when sync

Hello, it's me again, I keep asking this question and no one seems to know, Must be nice Mozilla dumping your whole IT support department on the community, I am sure you … (read more)

Hello, it's me again, I keep asking this question and no one seems to know, Must be nice Mozilla dumping your whole IT support department on the community, I am sure you save lots. Anyway, since Mozilla won't return my calls, and it's been over a month, can anyone, for the love of all that is holy explain to me why I can sync on two other devices but when I try to sync from my main laptop I get "Email Was Returned" , I have double checked the spelling, so, what's preventing it from going through? Somebody has to know, since Mozilla is keeping quiet.

Asked by VoltaireWhy 3 years ago

Last reply by rfkelly 3 years ago