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  • Solved

Video stopped working

I upgraded Firefox to 109.0 on OpenSUSE Linux today as an update. Firefox no longer plays videos. Chrome is still playing the videos, so the codecs are on my machine. … (read more)

I upgraded Firefox to 109.0 on OpenSUSE Linux today as an update. Firefox no longer plays videos. Chrome is still playing the videos, so the codecs are on my machine. Is there anything I can do to fix this?

Asked by jay.treiman 2 months ago

Answered by jonzn4SUSE 2 months ago

  • Archived

images on https://www.dailymail.co.uk/ushome/index.html not being displayed

after the last several updates, images on https://www.dailymail.co.uk/ushome/index.html are not being displayed. the show in chrome, ie, and edge. I've "refreshed" firefo… (read more)

after the last several updates, images on https://www.dailymail.co.uk/ushome/index.html are not being displayed. the show in chrome, ie, and edge. I've "refreshed" firefox and cleared data/cookies/etc to no avail. ver = 92.0b4 (64-bit) any ideas?

Asked by RV 1 year ago

Last reply by RV 1 year ago

  • Archived

Pinning Extensions

Hi, there are certain extensions which will not pin to the toolbar, including (for example) google translate. I have tried refreshing, clearing the cache, deleting and re… (read more)

Hi, there are certain extensions which will not pin to the toolbar, including (for example) google translate. I have tried refreshing, clearing the cache, deleting and reloading, all to no avail.

Asked by Bill 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Strance behaviours when loading a page when connection is slow

Sometimes when loading a page, and the page is slow to respond, I will see a strange situation: The page is totally blank (the F12 tool does not display page content). Th… (read more)

Sometimes when loading a page, and the page is slow to respond, I will see a strange situation: The page is totally blank (the F12 tool does not display page content). The refresh button is gray (disabled), or sometimes although the refresh button enabled, the url textbox is "about:blank", which means I cannot actually reload the page I want to read. I have to re-navigate to the page through the link in the previous link. I'm not sure whether I got across. I hope the issue can be fixed.

Asked by SolidBlock 1 year ago

Last reply by jonzn4SUSE 12 months ago

  • Solved
  • Archived

Crashing Nearly Daily, Reinstall to fix umppc.pdb umppc14210.dll Crashing Thread GeckoMain

Hello! I am in a work environment and I am trying to determine if there is something in our security systems that is preventing Firefox from running properly. Once Firefo… (read more)

Hello! I am in a work environment and I am trying to determine if there is something in our security systems that is preventing Firefox from running properly. Once Firefox is installed, it works the rest of the day with no issue but almost daily the morning after, it will start to open then instantly crash. When I check the crash logs, it shows in most of them: Modules - Filename: umppc14210.dll Version: 6.28.14210.0 Debug Identifier: B9143DE260194C88AB48EFD6782C9EAF1 Debug File Name: umppc.pdb Signed By: Microsoft Windows Hardware Compatibility Publisher

Some are this instead: Filename: umppc14105.dll Version: 6.27.14105.0 Debug Identifier: CE458B39D37A4C65A60024BBACED6EB31 Debug File Name: umppc.pdb Signed By: Microsoft Windows Hardware Compatibility Publisher

Crash Reasons from multiple crashes: Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ffa13aacf87 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0000000000000000 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x00007ff90af7b040 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x000005234242b500


The Module xul.dll listed is almost always first in the list multiple times. Crashing Thread (0), Name: GeckoMain Frame 0 Module xul.dll Signature GetDoubleWrappedJSObject(XPCCallContext&, XPCWrappedNative*) Source js/xpconnect/src/XPCWrappedNativeJSOps.cpp:222 Trust context

When using the dark theme from Firefox, Google searching seems to break completely as well as some pages will not load which may be related to this.

I have already tried uninstalling Firefox, deleting all of the folders, then reinstalling with a freshly downloaded installer (Even tried the beta one) with same results. It seems potentially MAYBE related to how long ago I closed Firefox before I shut down (Like Firefox is trying to save something to a secure location and times out, then it will work but if it hasn't timed out, then it crashes... or this is my guess)

The Signature seems to change randomly for the crash between crashes. ID: aea4dc0b-5fb6-42e7-994a-d2a960211123 Signature: GetDoubleWrappedJSObject ID: 34686de9-c473-4df3-bb6d-cb8160211123 Signature: mozilla::dom::XMLHttpRequestMainThread::OnRedirectVerifyCallback ID: aa6c916b-141c-491b-998c-a90bf0211123 Signature: nsLineBreaker::AppendText ID: 915ecd96-399a-4257-995a-77bb30211123 Signature: fdlibm::acos ID: 995d35ff-7beb-4230-98d6-4839b0211123 Signature: fdlibm::acos ID: e3144271-4bd4-4bcf-8222-9f6060211123 Signature: fdlibm::acos ID: 60dc1a34-a80d-4e9e-94f5-1ed530211123 Signature: nsDisplayCanvas::CreateWebRenderCommands


I really am tired of constantly reinstalling Firefox but I do not want to use Chrome or Edge unless websites require it.

Asked by ngruebmeyer 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Insecure password warning in Firefox

I have had it with Firefox playing cop. I really have. I have a site that I visit frequently but these past two updates have now broken my ability to sign into the site a… (read more)

I have had it with Firefox playing cop. I really have. I have a site that I visit frequently but these past two updates have now broken my ability to sign into the site at all, even in private mode. All I get is the shield and human icons with the strike-through and the error message on the user name/password field that says: This Connection Is Not Secure. Logins Entered Here Could Be Compromised. Learn More.

I've hit the escape button, tried private windows, done everything I can including resetting which was my last resort and which I hate doing, there's no more whitelist, no way to bypass anything, this is totally unacceptable that I cannot get past this. Firefox is becoming more useless to me as they try to become more and more in control of what I can and cannot do. If there is no override to this, then I have to find a different browser because it's pretty useless to use one browser for some sites and another for other sites, don't you think? So if someone has a workaround for this problem, can you please tell me what it is?

Asked by nightsmusic 1 year ago

Last reply by joemartinello 10 months ago

  • Solved
  • Archived

I can't access my home router

Hello, I can't access the home router. 192.168.1.1 results in "Secure Connection Failed" and nothing can be done. How can I solve the problem? Please answer me at [email… (read more)

Hello, I can't access the home router. 192.168.1.1 results in "Secure Connection Failed" and nothing can be done. How can I solve the problem?

Please answer me at [email]@yahoo.com

Best regards, Ioana Udrea

Asked by udreaioana23 8 months ago

Answered by jscher2000 - Support Volunteer 8 months ago

  • Solved

Google search pages not showing text after Mac OS 12.6 Monterey upgrade

Since upgrading to Monterey, Google search pages show almost no text in Firefox. Google searches in Safari and Google Chrome are completely fine. Only Firefox is showing … (read more)

Since upgrading to Monterey, Google search pages show almost no text in Firefox. Google searches in Safari and Google Chrome are completely fine. Only Firefox is showing the problem. The blank text includes dropdown menus too - all options inside them are blank. Currently on Firefox v107.0, but the same problem happens with older versions.

If I go into Troubleshoot mode, the Google searches are working fine. I have refreshed Firefox, Cleared the startup cache. But the problem persists. I uninstalled Firefox from the machine, restarted the computer. Did a fresh download and install, haven't signed in so there are no addons/extensions to cause problems.

This is happening on both an Intel Mac and an M1 Mac running Mac OS 12.6 Monterey.

I attach one screenshot showing the same page with and without troubleshoot mode on. The second screenshot shows another page of results including what looks like weirdly encoded characters.

I've followed all the suggestions in the support page but nothing has helped. I'd really appreciate any advice on further troubleshooting. Thanks in advance for any help.

Asked by Pavi 4 months ago

Answered by cor-el 4 months ago

  • Solved
  • Archived

Disable overly insisting updates

When Firefox asks if I want to download an update and I agree, soon after that but not right away it stops working - on every new page it says "We need to restart to fini… (read more)

When Firefox asks if I want to download an update and I agree, soon after that but not right away it stops working - on every new page it says "We need to restart to finish updating" <- This last bit is VERY annoying. Is there a way to keep FF working in such situation? I usually have 3 FF profiles running, about 10-20 tabs each and when it suddenly does this - I can restart them all but when it is suitable for me.

The only solution I can see so far is disabling updates via group policies (which is not well documented, where do i put this policies.json on Fedora? need to google that).

Any other ways to keep updates and FF running until I decide when to restart? Thanks.

Asked by aikbox 2 years ago

Answered by Scribe 2 years ago

  • Archived

Constant unresponsive pages/scripts etc

I am constantly frustrated by unresponsive pages / script warnings etc using Firefox. This never used to happen on previous builds -- I am using the latest 86.0 -- but … (read more)

I am constantly frustrated by unresponsive pages / script warnings etc using Firefox. This never used to happen on previous builds -- I am using the latest 86.0 -- but these occur so often that I am about to say goodbye to Firefox. This does not happen when I am using Chrome and other browsers.

I have been through all of the suggested steps to deal with these unresponsive script/page issues, and none has worked.

Would appreciate any help on this, but as I say I am about to leave Firefox at this point for Chrome and other browsers.

Thanks in advance...

Asked by darobin 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Tabs that I can't close

Hi! I'm going nuts. I have Firefox set to NOT remember sessions when I close and re-open. But every time I re-open the (latest) Firefox on my (up to date) Mac, 3 tabs rea… (read more)

Hi! I'm going nuts. I have Firefox set to NOT remember sessions when I close and re-open. But every time I re-open the (latest) Firefox on my (up to date) Mac, 3 tabs reappear. It doesn't matter how often I delete history or cookies or empty caches. They are not even 3 tabs from the most recent session! They are from a week ago. And no, they are not pinned tabs!

And yes, I have reinstalled Firefox.

Any idea what I should do?

Many thanks!

David

Asked by davidderrick 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Leave Firefox beta channel

Is there an easy way to downgrade back from the beta channel to stable? The downgrade protection feature seems to be a major blocker of just installing the latest stable … (read more)

Is there an easy way to downgrade back from the beta channel to stable? The downgrade protection feature seems to be a major blocker of just installing the latest stable version. Noticing high RAM usage on Firefox 100 and crashes which is making it hard to use for a daily web browser.

Asked by SurferJ 11 months ago

Last reply by SurferJ 11 months ago

  • Archived

Jar files from GitLab are being turned into .jar.zip files

Since earlier this week my Firefox browser has been turning .jar files from GitLab into .jar.zip files, which prevents them from being used properly until renamed. Attemp… (read more)

Since earlier this week my Firefox browser has been turning .jar files from GitLab into .jar.zip files, which prevents them from being used properly until renamed. Attempting to download the same files on Edge or Chrome works correctly, and attempting to download any jar files from other websites (even GitHub) also works correctly. It seems that GitLab is the only website that is affected by this.

Examples of files being affected (they should be downloaded as normal .jar files): 1. https://gitlab.com/Trafalcraft/antiRedstoneClock/uploads/3b3c84814d76810f826c3803eaca1e66/antiRedstoneClock-1.4.1.jar 2. https://gitlab.com/Aristois/ui-installer/-/jobs/2505715157/artifacts/raw/packager/Aristois-Free.jar 3. https://gitlab.com/Aristois/Installer/-/jobs/2495195255/artifacts/raw/packager/free/Installer-2.0.3.jar

I'm using Firefox developer edition (102.0b3), and already tried using private mode, resetting Firefox, and reinstalling. Since I use GitLab as a main source to upload files, many users have also complained the same problem to me, in which all of the users were running Firefox. After they downloaded with a different browser, it worked for them as well.

Asked by Dyiing 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Some videos on YouTube will not run !!

Some videos on YouTube wil not run - shows just that circling arrow ! I'm running a fully updated Windows 10 - F5 don't cure the problem Restart PV, router or modem… (read more)

Some videos on YouTube wil not run - shows just that circling arrow !

I'm running a fully updated Windows 10 - F5 don't cure the problem Restart PV, router or modem don't Reset FireFox work but only just after reset - if I try show the same vidoe again - same problem is back ! I have tried running is safe mode - no help ! I've tried to shut down AddBlocker - no help !

It's NOT all videos and not all videos from the same creator !

The problem started 4-5 days ago and is worsening !

What is there to do ?

Asked by keld.soerensens 8 months ago

Last reply by keld.soerensens 7 months ago

  • Solved

Google Drive file details error

Lately in Google Drive I get this error when I select one image or a file: Impossible load details. Retry. I have Firefox 108 version, on Edge and Chrome all is OK. Also … (read more)

Lately in Google Drive I get this error when I select one image or a file: Impossible load details. Retry. I have Firefox 108 version, on Edge and Chrome all is OK. Also the troubleshoot mode doesn't resolve the problem.

Asked by happysurf 3 months ago

Answered by happysurf 1 month ago

  • Archived

Bookmark option and other permission pop-up didn't exist.

I am using the Developer Edition of Firefox and this problems occur when I noticed that the permission pop-up didn't contain all of the information it was supposed to say… (read more)

I am using the Developer Edition of Firefox and this problems occur when I noticed that the permission pop-up didn't contain all of the information it was supposed to say. This problem also happens when I wanted to bookmark something in the browser itself.

I have installed quite a few extension and some of them also experience the same problem :

  • React Developer Tools (affected)
  • Multi-Account Containers (not affected)
  • AdBlock (not affected)
  • Password Manager (not affected)
  • Tab Session Manager (not affected)

I think this is a bug on Firefox end and I would like it to be fixed as soon as possible. Thank you very much.

Asked by Fadhli890 1 year ago

Last reply by Fadhli890 1 year ago

  • Solved
  • Archived

Crash at sturtup even in safe-mode

Firefox crashes at startup even in safe mode. I think there was firefox update after first crash and it did not start after that. Developers version works fine. Latest … (read more)

Asked by Wodensday 1 year ago

Answered by cor-el 1 year ago