Firefox Support Forum

I have returned to Firefox after a long hiatus. I imported my bookmarks from Chrome and recreated the bookmarks toolbar. After clicking on each one, most of them populate with their favicon, but a few do not. Any idea why? The icons do appear on the tab. This is a brand new installation so I can't imagine that clearing the cache would help.

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.

Trying to use my Kotak bank credit card online to pay some bills, after entering OTP and proceeding - error comes up - " Blocked by Content Security Policy An error occurred during a connection to acs7.enstage-sas.com. Firefox prevented this page from loading in this way because the page has a content security policy that disallows it. " Screenshot attached, used Chrome it worked ok. This used to work before, i used it about 1 month ago. Let me know how I can help.

Times my banking website out - has been working fine for 20 years until Firefox 63.0. Worked the day before 63.0, but not the day after - clearly something has changed in 63.0. I have read the "What's Changed", but it is mostly double dutch to me. Please help - what do I need to change and/or how can I uninstall 63.0 ???

Hello! Every time i wan´t to delete digital signature nothing happens. After firefox restart digital signature is still there. After comp restart digital signature is still there. I did deleting several times and nothing. Then after time it is deleted. So I think you have a severe security issue here.

After the last few updates of Firefox I am having increasing trouble using some websites, TD Ameritrade, United Healthcare, and Yahoo Finance. I have the latest update on High Sierra 10.13.6 and Firefox 65.0. United healthcare problem started about 5 months ago when some of the pages would partially load or not load at all. Clearing cache and cookies, etc. used to solve that problem, but not any more. Problem still persists. Then after another update about a month ago, Yahoo Finance pages showed truncated column shown and inability to scroll to bottom of editing windows to save changes. That seem to resolve after about 2 week and full screens reappeared. But the Yahoo Finance problems came back after Firefox most recent update. Also, about a month ago my TD Ameritrade website started to load very slowly about the time the Yahaoo problem became worse. Now, after the latest update, I get the the login page, but after inputting the id and password, website never connects---justs gives me a blank page that never loads. In summary, I have 3 important websites that I cannot access or navigate using Firefox, BUT CAN ACCESS AND NAVIGATE USING SAFARI. I prefer, and been a loyal user/promoter of Mozilla products for decades especially for their versatility, and superior security. I hope that something can be done, so that these important sites will again fully function using Firefox.

Hi, Bug report, as stated above.

Upon sign in attempt to citibank, the login page is simply re-displayed, and login doesn't happen. Other commonly used web pages continue to work normally. Firefox/Citibank used to work until about a week ago, the web page does work with Safari.

Thanks much for making Firefox the greatest web browser ever, Jack

Error message: We are currently experiencing technical difficulties. Please try again later or contact a Banking Representative at 1-866-226-5638.

According to the bank, the problem was reported to Firefox and not resolved.

I cannot print the Chase transaction page. (from 2 different computers) If I start with no add-ons then it prints. If I disable the add-ons manually it still won't print so I am at a loss how to find what is offending it.

May 4, 2020. I am using the current Firefox on a new MacBookPro laptop with the current MacOS. I tried to login to my Bank of America account and the password box is permanently grayed out. So I cannot access my BoA account. Safari works fine.

The new content blocker is set by default to block "All Detected Trackers" "Only in private windows". This is exactly the way I would want it. However, instead it blocks "All Detected Trackers" "Always". I do *not* have Firefox set to "Always use private browsing mode". To reproduce the observed behaviour, open the website ubs.com in Firefox 63.0. The shield will display in the address bar. When clicked on, it says "blockable content detected on this site", and some pages on this site do not display correctly.

I can log in to my bank's internet banking website, but not access any of the services. I can't even properly log out again.

Whenever I try to view my account from the "account overview"/homepage I am getting the message

"Bad Request

Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit."

This happens AFTER I log in to my account, when I try to look at my account balance or make a payment - or even when I try to log out. Interestingly it does not happen if I want to check something that requires a new tab to be opened. That works ok.

All other sites I use are working correctly.

My bank says it is most like an incompatibility with the latest version of Firefox - and can only offer the option to uninstall and reinstall Firefox or use another browser. (I have a back-up browser which does function properly.) I am running Firefox 75.0 on Windows 7 Professional - I have some work programs that don't work with more recent Windows versions. The last time I was able to use my internet banking through Firefox was 7th April.

On my PC with Firefox, I'm trying to login to PNC online banking from this site: www.onlinebanking.pnc.com. If I manually enter the username and password, the Sign in button becomes active, and I can login successfully. But, for this site only, Firefox is not automatically filling the username and password. I have to tap the username field and then select the username from a drop down list of the synced logins. But after I do, the Sign in button remains grayed out and not clickable. For what it's worth, on other websites, Firefox autofills the username and password without me manually selecting it. And I don't have any problems logging in to those websites. But of course, I have none of these problems with Chrome.

As a side note, the Firefox Android browser won't even display a drop down list of synced logins when I tap the username field on www.onlinebanking.pnc.com. Nothing happens when I tap the field. And I did confirm that the login was already synced in the login storage. Again, this problem does not happen with the Chrome Android browser.

I have reinstalled Firefox and also ran it in safe mode, with no luck. How can I fix these problems? Any help would be greatly appreciated. Thanks.

I'm using Firefox 76.0.1 (64-bit).

URL - https://bank.barclays.co.uk/olb/authlogin/loginAppContainer.do

Worked OK before Firefox update last week.

Full response:- Bad request Your browser sent a query this server could not understand.

Works OK on MS Edge browser.

Not a happy bunny. New tab highlighted a private, personal document which I had read directly on a webpage in my account on a financial website. Yes I can turn off content on New Tab but that is not resolving the issue that sensitive data was taken from my account on a supposedly secure website. Please advise how this happened and ensure Firefox does not breach security in the future.

I use Firefox 63.0 (64 bits). Since 23 oct 2018 I got message "SEC_ERROR_OCSP_UNKNOWN_CERT" when connecting to my bank site LCL. I don't have this issue with Microsoft edge navigator. If I deselect OCS option in Firfox parameter the issue disappear but come back when I select again the OCS option. How this issue can be solve definitively with keeping OCS option ? Is the connection as well secure without this option ?

Hi I receved this message:

Dear Customer,

unfortunately we could not process your request right now.

Please try again later or if the problem persists, contact our support staff and refer to the following support ID: 02002 16665084218945197391

Do you know what to do?

Thanks.

Dear Whomever,

Isn’t it just grand that the almighty Firefox doesn’t work for all websites while Internet Explorer has no trouble or problems whatsoever? I recently (since the “Upgrade,” I believe) lost my ability to Log-In to my “Capital One” account (what I have been repeatedly getting is “We seem to have hit a snag.”). However, when I tried using my Internet Explorer, I had no trouble. The “brilliance” of Mozilla never ceases to amaze, but more appropriately, frustrate.

Respectfully,

Gregory P. Falasz