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Bookmarks disapered and cannot appear to be recoverable.

I have tried all of the recommended ideas in the articles about reloading bookmarks and nothing has worked. Carlton Carr [edited email and phone#'s from public support f… (read more)

I have tried all of the recommended ideas in the articles about reloading bookmarks and nothing has worked.

Carlton Carr [edited email and phone#'s from public support forum]

Asked by cecarr 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Solved

Firefox deleted all my addons and passwords

I rebooted and launched FF, I was asked if I wanted to Refresh. Naturally I declined because I'm not an idiot. Now all my addons and passwords are gone. I would love t… (read more)

I rebooted and launched FF, I was asked if I wanted to Refresh. Naturally I declined because I'm not an idiot. Now all my addons and passwords are gone. I would love to have them back since I never asked for them to be deleted. I don't have an "Old Firefox Data" or whatever folder on my desktop, would have been cool for them to leave that there when they clobbered years of data and customization because Firefox thinks they should have more control over my PC than I do, but they didn't. Is there any way to get these back?

Asked by Steam Cheap 4 months ago

Answered by Steam Cheap 4 months ago

  • Archived

MacOS restarted, Firefox did not restore all my windows

I am on MacOS Monterey running Firefox 130.0. Tonight, I restarted my Mac. Upon startup, Firefox offered to restore my session, as always, but it did not restore everyt… (read more)

I am on MacOS Monterey running Firefox 130.0. Tonight, I restarted my Mac. Upon startup, Firefox offered to restore my session, as always, but it did not restore everything. In fact, I had one window open that had many tabs (some important) and that is gone.

I'm a bit puzzled and I wonder if I've found a bug?

Asked by forrie1 1 year ago

Last reply by forrie1 1 year ago

  • Solved
  • Archived

Data Lost after PC & Password Reset

Today I installed a clean WIN10 version on my PC, expecting to just log into firefox afterwards and have all the data back within minutes, but I forgot my Firefox passwor… (read more)

Today I installed a clean WIN10 version on my PC, expecting to just log into firefox afterwards and have all the data back within minutes, but I forgot my Firefox password... As I'm currently in another country I also couldn't just log in on any of my other devices to recover the password, so I decided to reset it via the E-Mail... well aparantly changing your password deletes the sync data?? I'm guessing there is no way to recover the data? So I got a relative of mine to start my backup notebook which has not been synched for a few months but some data should've still been there, at least I had thought so... password database there was empty... and instead of synching the firefox landing page from my notebook where all my pinned pages were, it copied the page from the new device and wiped that as well... Any way to revert the sync changes on the notebook?

Asked by SchoSeb 1 year ago

Answered by Paul 1 year ago

  • Archived

bookmarks

Hihi I had to factory reset my computer and when i re-downloaded Firefox and logged in my bookmarks where no where to be found. I've look through some the the fixes and … (read more)

Hihi

I had to factory reset my computer and when i re-downloaded Firefox and logged in my bookmarks where no where to be found. I've look through some the the fixes and they don't seem to work is there anyway to recover my bookmarks?

Asked by Death.locke 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Failed to save the PKCS#12 file for an unknown reason.

Dear Firefox community , I am encountering an issue when attempting to save a PKCS#12 file in Firefox. The following error message is displayed: "Failed to save the P… (read more)

Dear Firefox community ,

I am encountering an issue when attempting to save a PKCS#12 file in Firefox. The following error message is displayed:

  • "Failed to save the PKCS#12 file for an unknown reason."*

I have tried saving the file multiple times, but the error persists. Could you please provide guidance or potential solutions to resolve this issue?

Thank you for your assistance.

Asked by Taoufik Harraqi 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Failed to save the PKCS#12 file for an unknown reason.

Dear Firefox community , I am encountering an issue when attempting to save a PKCS#12 file in Firefox. The following error message is displayed: "Failed to save the P… (read more)

Dear Firefox community ,

I am encountering an issue when attempting to save a PKCS#12 file in Firefox. The following error message is displayed:

  • "Failed to save the PKCS#12 file for an unknown reason."*

I have tried saving the file multiple times, but the error persists. Could you please provide guidance or potential solutions to resolve this issue?

Thank you for your assistance.

Asked by Taoufik Harraqi 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

sync my bookmarks to new computer without losing them

I have a new computer that I want to sync my bookmarks to. I don't remember my password or recovery key (if I have one). I don't want to lose my bookmarks. How can I s… (read more)

I have a new computer that I want to sync my bookmarks to. I don't remember my password or recovery key (if I have one). I don't want to lose my bookmarks. How can I save them if my account gets reset and they are deleted?

Asked by wshack 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox

Hi, I've had a Firefox account for a long time. I recently formatted my computer and reinstalled Windows. I signed in to my Firefox account, but it won’t let me import my… (read more)

Hi, I've had a Firefox account for a long time. I recently formatted my computer and reinstalled Windows. I signed in to my Firefox account, but it won’t let me import my bookmarks. Can you please help me? Thanks, Sam

Asked by Sam Fraydon Anahata 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

PROBLEM IN IMPORTING, RECOVERING AND GETTING BACK ACCOUNT SEARCH HISTORY,BOOKMARKS AND PASSWORDS.

I have been a firefox user for 5 years now and i gave my laptop to repair and it was fixed with an ssd (HP NVMe SSD) to better performance and more speed and efficiency b… (read more)

I have been a firefox user for 5 years now and i gave my laptop to repair and it was fixed with an ssd (HP NVMe SSD) to better performance and more speed and efficiency but in the process he rebooted and restarted the pc and now all my data is not there , i have some very important webpages and bookmarks in my firefox browser, i had signed in synced and done everything so that i get the data if something like this happens , however and only 3 or 4 bookmarks were imported and all the search history is gone and new even though i signed in with all my accounts and synced and tried to get the data , i remember that i did everything properly to sync and store the account data,search history,bookmarks and password s and now i am not able to get it and i tried doing it with all accounts i had logged in firefox.how do i get my search history,bookmarks,saved passwords back please tell?

Asked by Bhuvan Anand 1 year ago

Last reply by TechHorse 1 year ago

  • Archived

"Account disconnected" error

I am signing into my Mozilla account on a new computer with a clean Firefox install. I'm able to get into my account using an authorization code to my email, but Firefox … (read more)

I am signing into my Mozilla account on a new computer with a clean Firefox install. I'm able to get into my account using an authorization code to my email, but Firefox Sync isn't working so no bookmarks/passwords/history/etc. I have a persistent "account disconnected" with a yellow triangle icon. Upon clicking through, I see "Please sign in to reconnect [my email address]" with a sign in button. Signing in does nothing. What's really strange is that my other Mozilla account works fine, which leads me to believe this is an account issue—except that I've synced this account across several devices already.

What do?

Asked by nobody 1 year ago

Last reply by EricUtah 1 year ago

  • Archived

loggin in to Apsense! apsence.com

Hi... Support? Question? I don't know how to solve this prob. [feuven ] I'm trying reach the active Apsense.com site! for Sanseveria So… (read more)

Hi... Support? Question? I don't know how to solve this prob.

[feuven ]

I'm trying reach the active Apsense.com site! for Sanseveria

                             So, After going around resetting this and that 4 security
                             & then un-securing links    .... i ended up with this:!

see: https://x.com/Sanaeveria

Secure Connection Failed An error occurred during a connection to inquirygrid.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

[feuven ]

Thanks,

Asked by Beth Schmillen 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

"Still not able to restore your session? Sometimes a tab is causing the issue." Firefox should identify the bad tab.

When Firefox (130.0) presents the message: "Still not able to restore your session? Sometimes a tab is causing the issue." when Firefox starts, Firefox should help the us… (read more)

When Firefox (130.0) presents the message: "Still not able to restore your session? Sometimes a tab is causing the issue." when Firefox starts, Firefox should help the user by identifying the tab(s) that caused the Restore Session to fail.

Asked by Michael 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago