Firefox Community Forum

I requested my Pocket export three times in June '25 and have received nothing. (Most recent request on 24th June '25, ID: 25174602-3e81-421e-a30d-71ff91dd2d66

I have also contacted Mozilla Support using the contact form twice to raise this issue and didn't receive any confirmation of those support requests to my email address.

The only possible explanation that I can think of is that maybe there has been a problem at the time when Mozilla acquired Pocket and I linked my Pocket account with my Mozilla account. I had previously used a different email address for my Pocket account prior to 2017. I currently have two email addresses (primary and secondary) associated with my Mozilla account but none of these email addresses are showing up in my Pocket settings, only my username. My Mozilla account is the only place where I can see my email addresses listed in my account details but I can't understand why I didn't get the confirmation emails to my Mozilla Support requests.

I used Pocket extensively for work so I really need to get the export. I'd really appreciate some help, thank you.

I have Firefox installed on a Windows 11 desktop. The profile is missing, yet Firefox is working fine, and I see all of my bookmarks, etc.

I have windows set to show hidden files.

When I try to run %APPDATA%\Mozilla\Firefox\Profiles\ it tells me that the location is unavailable.

I cannot find the profile anywhere in file explorer, despite multiple tries to search for it.

If I go to Help > Troubleshooting Information, I see a "Location is not available" message, shown in the attached image.

I could uninstall and reinstall Firefox, but I'd prefer to solve this because the exact same thing is happening to my Thunderbird profile. It doesn't exist anywhere, yet I can see all of my emails and it appears to be working properly. I only found this problem because I wanted to backup my emails but was unable to.

Both of these profiles must exist somewhere, but I've tried everything to find them. Please help me fix this in Firefox, and then if I have a fix here I'll try to apply it to Thunderbird, where I have a lot of emails I'd hate to lose.

Greetings...

I have four rows of "shortcuts" that appear on my Firefox Home Page - 32 individual URLs that I customarily access virtually daily.

Q: Is there some way that I could export/backup my Firefox Home Page and all of these "shortcuts"? I would not want to lose any of the URLs that are represented by the 32 "shortcuts".

Please advise. Thank you! Take care...

Is there anyplace that shows how to use what the new release says on the 146.0. I got the message below when viewing new options in 146.0, but going to settings, sync just wants me to sign in and do a cloud backup.

Doesn't sound like what is in message below that I got after updating to 146.0. From what I found looking around, you are suppose to go to setting, sync, click on backup and choose location. There is no option backup, just an option to sign on. Below is message I got when checking what is in update 146.0:

Windows 10 users can now automatically protect their passwords, bookmarks, and more by turning on backup in Firefox. Your browsing data is saved daily on your device and can be encrypted with a password When you set up a fresh install of Firefox on any operating system for a new device or your current one, you can restore from this backup and pick up right where you left off. This feature is currently available on Windows devices and will be coming to other operating systems soon.

Following a restart, Firefox has installed this icon on my desktop: "Linguistic handbook feeds backup.opml", with the Firefox picture.

All it does it is take one to a browser page opening the file on my C drive, and saying blankly: Firefox Live Bookmarks. (Incidentally I cannot see this file listed anywhere under Mozilla in Programs or Programs , so I suppose it is nested in something else.)

I assume I can delete this without damaging Firefox for all eternity, but I am curious to know how it got onto my desktop.

I assume the "linguistic handbook" is not actually what it says but something to do with the many languages Firefox is translated into, yes ? - or does it really deal with catenatives, anaphora, kernel clauses, retorts (et al.) used as a test of auxiliary status, or whatever ?

My windows10 laptop was destroyed, but I was able to retrieve the hard drive with all data in tack. I am currently using a new laptop loaded with Windows 11. I've been trying to find the bookmarks on my old hard drive to copy on a usb to reload on my new laptop with no success. HELP

After a problem with his Internet connection, a friend is now unable to open Firefox. At first the message was that ‘… this tag has crashed.’ Now the message is that it cannot find something with a .dll at the end. I suggested to simply uninstall and then reinstall Firefox, which would also ensure that he has the latest version. However, he has no backup of his bookmarks.

I was, therefore, wondering whether it is possible to access the bookmarks somewhere else on the computer, in order to back them up before the uninstall/reinstall procedure.

Many thanks.

I have a problem in that bookmarks seem to have completely stopped working for me. I am not an expert in today's IT though a very long time ago I was. I am 81 and have incurable cancer and am confined to my home in a chair. I use FF many hours a day and I have a very structured set of tens of thousands of bookmarks. I use FF on a Windows 7 laptop. I am a contributor to Mozilla. A couple of days ago I noticed that I could not save new bookmarks. I then checked and found that I could not backup my bookmarks as either json or html. I reinstalled FF but these problems are still there. Today I have tried looking at your support information. I looked at your troubleshooting information. I copied raw data to the clipboard and out it into a MS Word file. I put FF into troubleshoot mode. I cleared the startup cache, after which I could add new bookmarks but not save any backups. I then refreshed FF and of course I then lost the first draft of this message . The refresh took quite a long time to complete, but it did. Afterwards I can still not use bookmarks. If I add a subfolder into them, I complete the process, the subfolder is added, but if I then sort the fold so that the subfolder is in place, nothing happens. If I go through the motions of backing them up, nothing happens. I see the following options open to me: 1 Buy a Windows 11 laptop, which I’m not keen on, and run FF on that. I have a windows 10 desktop available in another room, but I have no wish to be on the slippery downslope to eternally paying Microsoft for my computing. 2 Try and revert to an earlier version of Firefox. 3 Move to another browser, though for this and option 1, how to migrate my current set of bookmarks is an outstanding issue. I would greatly appreciate advice on how to get a functioning Firefox version back on my laptop. Yours, Jon