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Cannot access any major streaming platform (Prime Video, Netflix, Disney+)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures). Browser version: 137.0.1 (64 bi… (read more)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures).

Browser version: 137.0.1 (64 bit) Widevine version: 4.10.2891.0

Already tried to disable/enable DRM. Already reinstalled firefox. Already manually installed widevine. No clue what could be causing this issue.

Asked by REAL 2PAC 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

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Firefox browser - HW acceleration issues

So, my problem is with HW acceleration in FF. Basically: If its enabled: It causes graphical artifacts in videos [See screenshot]. If its disabled: It brings screen tear… (read more)

So, my problem is with HW acceleration in FF. Basically:

If its enabled: It causes graphical artifacts in videos [See screenshot]. If its disabled: It brings screen tear in to videos and autoscroll [Like if Vsync is disabled in games].

I tried safe mode, I tried reinstall of FF, I tried disabling and enabling extensions. I tried to set Vsync on in Nvidia control panel... the only thing that impact those bugs is HW acceleration in FF.

My drivers are up to date, my browser is up to date, yet there is such trouble.

Any ideas or solutions?

Asked by m.jablonicky2710 5 months ago

Answered by m.jablonicky2710 4 months ago

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no sound from url videos

I have Win 11 dell computer that does not play or pick up sound from web sites videos .I checked and tested my sound using the Microsoft platform & buy playing a dis… (read more)

I have Win 11 dell computer that does not play or pick up sound from web sites videos .I checked and tested my sound using the Microsoft platform & buy playing a disc. It works OK

Asked by woodust 10 months ago

Answered by woodust 10 months ago

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browser set up and Youtube issues...suspect update

!. link to youtube only flashes then plays only audio. Full video requires opening link in a new private browser window 2. Typing into search bar for Duck Duck Go in ne… (read more)

!. link to youtube only flashes then plays only audio. Full video requires opening link in a new private browser window

2. Typing into search bar for Duck Duck Go in new tab page types directly into active bar...

3. Active bar is no longer at the top but is in Bookmarks toolbar...

I suspect some update problem.

Asked by Susie 1 month ago

Answered by Denys 3 weeks ago

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Linux / Plasma 6.4/Wayland (amd gpu) After enabling HDR in firefox - all non HDR (youtube) content just shows green sceen

I have HDR working in Proton games and mpv fine (using Plasma 6.4 / Wayland) I enabled HDR in Firefox (gfx.wayland.hdr), and HDR content works in YouTube fine ( looks am… (read more)

I have HDR working in Proton games and mpv fine (using Plasma 6.4 / Wayland)

I enabled HDR in Firefox (gfx.wayland.hdr), and HDR content works in YouTube fine ( looks amazing!) however.. I have an issue in that all non HDR content doesn’t show any video (I have sound) just a green sceen (see screen shot) including all ads.

Any idea how to work round this ?

I have AMD 7800 GPU .

Cheers

Asked by morgan cox 3 months ago

Answered by morgan cox 3 months ago

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Video playback on Firefox for Linux Fedora

Hi. There is a problem with video playback when skipping through the video using a playback bar. The video (but not audio) freezes at the spot when one skippes to another… (read more)

Hi. There is a problem with video playback when skipping through the video using a playback bar. The video (but not audio) freezes at the spot when one skippes to another part of the video and re-establishes after a while (not so short while) to the part of the video that is currently played. I'm using Linux Fedora.

Asked by Jure 6 months ago

Answered by mjb 6 months ago

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Live stream and videos no longer work

For years I have been able to watch a foreign TV website, despite having only a DSL connection (I allow only the scripts essential to make it work). Since I did the last… (read more)

For years I have been able to watch a foreign TV website, despite having only a DSL connection (I allow only the scripts essential to make it work). Since I did the last update, to 137.0, I cannot watch either the live stream ("General source error") or old programs ("There is something wrong with your internet connection"). This is absolutely consistent; I've lost count of the times I've tried.

I never had problems like this before. At worst, if Windows was running a background process I might have to stop it to keep from having pauses in the program. All I can think of is that you did something in the new version of Firefox that has made video impossible on DSL.

Asked by krylaarsdam 7 months ago

Answered by krylaarsdam 6 months ago

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This video does not load in FireFox but works fine in Edge / Chrome / Safari

This is the link to the video that will not play in FireFox. https://www.swingtechnologies.com/UploadVideos/clarkj@pobox.com/S200629_019 B.mp4 … (read more)

This is the link to the video that will not play in FireFox. https://www.swingtechnologies.com/UploadVideos/clarkj@pobox.com/S200629_019 B.mp4

Asked by John Clark 4 months ago

Answered by John Clark 4 months ago

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Trouble with streaming services(like youtube(only streams ), twitch, music streaming) on nightly

Trouble with streaming services(like youtube(only streams ), twitch, music streaming) on nightly Firefox Nightly 145.0a1 (2025-10-11) (x64) Cachy OS Binary from firefox.c… (read more)

Trouble with streaming services(like youtube(only streams ), twitch, music streaming) on nightly Firefox Nightly 145.0a1 (2025-10-11) (x64) Cachy OS Binary from firefox.com

Asked by levkinam10 3 weeks ago

Answered by levkinam10 3 weeks ago

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Youtube volume slider visual issue

So I'm having a small issue with the volume slider on youtube. The gray bar that indicates volume is about 1% of the size it should be (Please see attached image). It fun… (read more)

So I'm having a small issue with the volume slider on youtube. The gray bar that indicates volume is about 1% of the size it should be (Please see attached image). It functions fine but bothers me enough that I've contacted support. I've opened it in safe/troubleshooting mode and the issue persists, and there in no issue on chrome. Any help would be appreciated, thanks ^_^.

Asked by Sean challen 6 months ago

Answered by Sean challen 6 months ago

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Firefox having problems with streams: This video is either unavailable or not supported in this browser. (Error #4000)

Hello, I'm having a problem on Windows 10. It's a fresh windows installation and I tried already some solutions: reinstalling firefox, deleting cache, refreshing firefox,… (read more)

Hello, I'm having a problem on Windows 10. It's a fresh windows installation and I tried already some solutions: reinstalling firefox, deleting cache, refreshing firefox, private windows, no add ons, trouble shoot mod. Nothing helped. The problem seems to be with live stream, either on twitch.tv or youtube.

Asked by probableUser 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

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I cannot play videos on CNN.com ONLY

I can select the video on the thumbnail and then the thumbnail says playing but nothing is happening. No video and no audio. Videos on all other sites work normally … (read more)

I can select the video on the thumbnail and then the thumbnail says playing but nothing is happening. No video and no audio. Videos on all other sites work normally

Asked by SuMo Bot 7 months ago

Last reply by jonzn4SUSE 7 months ago

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Firefox Windows 音频设备图形隔离(audiodg.exe) 内存泄露

频繁使用视频快进/后退,会导致Windows 音频设备图形隔离(audiodg.exe)内存泄露, 复现: 浏览任意视频,使用方向键左右频繁切换快进/后退, 可以看到内存逐步增加,退出浏览无法得到完全释放, 若长时间使用最终会导致内存泄露,如播放列表频繁使用快进/后退 // 已尝试更新相关驱动,关闭部分音频相关功能,无法得到解决,目前推… (read more)

频繁使用视频快进/后退,会导致Windows 音频设备图形隔离(audiodg.exe)内存泄露,

复现: 浏览任意视频,使用方向键左右频繁切换快进/后退, 可以看到内存逐步增加,退出浏览无法得到完全释放, 若长时间使用最终会导致内存泄露,如播放列表频繁使用快进/后退 // 已尝试更新相关驱动,关闭部分音频相关功能,无法得到解决,目前推测是firefox问题, 使用microsoft edge尝试复现,无此问题

Asked by EsoBlepsoGrapher 3 weeks ago

Answered by EsoBlepsoGrapher 3 weeks ago

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Extreme frame judder on YouTube

YouTube videos encoded at 60 frames per second are extremely choppy in Firefox only. Microsoft Edge plays the same videos perfectly. I have deleted my profile and reinst… (read more)

YouTube videos encoded at 60 frames per second are extremely choppy in Firefox only. Microsoft Edge plays the same videos perfectly.

I have deleted my profile and reinstalled Firefox, updated graphics driver to the latest version, and toggled hardware acceleration on and off. Nothing helps.

Asked by Jens Lyn IV 4 months ago

Answered by Jens Lyn IV 2 months ago

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This video is either unavailable or not supported in this browser. (Error #4000)

hi for some reason twitch.tv or some other websites will no longer play videos on my pc and i have no idea why, firefox works fine on my laptop … (read more)

hi for some reason twitch.tv or some other websites will no longer play videos on my pc and i have no idea why, firefox works fine on my laptop

Asked by andrewp28 4 months ago

Answered by andrewp28 4 months ago

  • Solved

SOLUTION: Firefox opens .m3u files as text. Doesn't play the audio playlist/track.

I've seen many questions about this matter over the years, and thought I'd been lucky. Every link containing a .m3u file opened in my media player, WACUP. However ... aft… (read more)

I've seen many questions about this matter over the years, and thought I'd been lucky. Every link containing a .m3u file opened in my media player, WACUP. However ... after an update to version 143 it suddenly didn't. .m3u links opened as a text file in the browser window.

We have five windows 10 workstations in the home, and this happened with all of them.

I write webpages for a family intranet, and several thousand tracks are available for playing, so that was messed up too.

These are the steps I followed - unsuccessfully:

  • Bulleted list item Checked file association settings in Windows 10. .m3u was associated to WACUP, my media player.
  • Bulleted list item Checked file actions in Firefox. .m3u files set to open in WACUP.
  • Bulleted list item Added the type="audio/mpgurl" in the anchor link for webpages I make.
  • Bulleted list item Changed the default download panel in FF settings to "Ask". I could then get it to ask me to save or open. "Open" worked, as it this is tied to the system default audio player - nothing to do with FF.
  • Bulleted list item A few other frustrating, but eventually inconsequential solutions that were in the realm of "I wonder if ...?"

So ... after all of this and a lot of investigation I noticed something interesting: All my playlists were in the format with just a listing of the filename, which as mentioned had been working for years:

Example "01 Queen - We Are The Champions.mp3".

Yet a playlist made in VLC had a different format: example,

"#EXTM3U

  1. EXTINF:-1,01 The Beach Boys - Help Me Rhonda.mp3

01 The Beach Boys - Help Me Rhonda.mp3 "


SOLUTION

Having far too much time on my hands, I experimented with this, dissecting the various components of the playlist, and eventually found when adding "#EXTM3U" as the first line in the playlist, Firefox opened the playlist in WACUP once again when the link was clicked.

New playlist entry:

  1. EXTM3U

01 Queen - We Are The Champions.mp3 02 ... 03 ... etc.

I've left the "type='audio/mpegurl" declaration in the link.

I don't know why this happened, but I hope somebody finds this useful in the future.

So now I have several thousand playlists to edit, although Notepad++ will make this easier, but by no means quick.

Asked by skerrick 1 month ago

Answered by Denys 1 month ago

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video downloadhelper and easy youtube video downloader not working

FINALLY got my zorin os to update, and now also have the newest version of firefox uploaded and working. My singlefile addon works properly, I have upgraded to the newest… (read more)

FINALLY got my zorin os to update, and now also have the newest version of firefox uploaded and working. My singlefile addon works properly, I have upgraded to the newest versions of my video downloaders, and I have cleared my history, but my 2 video downloaders still don't recognize any videos on youtube. Any suggestions or alternative downloaders?

Asked by russellofthedesert 7 months ago

Answered by russellofthedesert 7 months ago