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  • Archived

Unreliable performance for past weeks

Dear Sirs, For at least the last two weeks, I have experienced a lot of trouble working with Mozilla Firefox. Just reading my emails is an arduous task. It crashes, I … (read more)

Dear Sirs,

For at least the last two weeks, I have experienced a lot of trouble working with Mozilla Firefox. Just reading my emails is an arduous task.

It crashes, I lose internet connection, it does not "respond," etc., and Symantec Norton 360 cannot find out WHY! I have deleted Firefox and reinstalled it, and it is still unreliable.

Before I have to resort to using another browser, can YOU tell me what is going on. I have a Dell desktop, using Windows 10 Pro (obtained in 2018). Firefox is my default browser. I also have Google Chrome installed.

Please help!

Sincerely yours,

Victoria-Ann Bonanni [email address]

Asked by vnatick 6 months ago

Last reply by Paul 6 months ago

  • Archived

Search bar moves when clicked, close-minimize icons not in the corner anymore

I noticed recently that my Firefox changed, now when I click on the search/url bar at the top of the screen it opens into this full window sized search bar that sits at t… (read more)

I noticed recently that my Firefox changed, now when I click on the search/url bar at the top of the screen it opens into this full window sized search bar that sits at the top of the screen which is really bothersome. I also noticed that the close and minimize icons which are normally at the top right of the screen moved to be pushed inwards. I cannot tell if this is some issue with my Arch install, or a theme, but I tried switching to other themes in Firefox that do not use the system stuff and it seems to still be an issue? Could it be something else? I am totally at a loss as to what caused this and how to fix it, if I need to do something else on my system I can do more troubleshooting as well. (I have included two screenshots showing what I mean)

Asked by p0rtL 6 months ago

Last reply by p0rtL 6 months ago

  • Archived

Did Firefox go out of business?

Tried to click on Firefox today and browser wouldn't open. So i uninstalled and reinstalled and got the same result. I'm guessing the browser is no longer available for W… (read more)

Tried to click on Firefox today and browser wouldn't open. So i uninstalled and reinstalled and got the same result. I'm guessing the browser is no longer available for Windows 11 and they're going out of business.

Asked by Chazz Knight 6 months ago

Last reply by James (On Leave) 6 months ago

  • Archived

Freezing on both zoom meetings and team meetings.

I have used Firefox for years, but now it seems to be having problems with connectivity with both team meetings and zoom. Awful problems with meetings freezing or loss o… (read more)

I have used Firefox for years, but now it seems to be having problems with connectivity with both team meetings and zoom. Awful problems with meetings freezing or loss of connectivity.

Asked by avalon88 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

the new Firefox does not do anything - how do I refresh Firefox so it will work

You have done it again by freezing Firefox in a dormant state after a new version get installed - please STOP this madness!!! How do I 'refreshen' this new version of br… (read more)

You have done it again by freezing Firefox in a dormant state after a new version get installed - please STOP this madness!!! How do I 'refreshen' this new version of browser??

Asked by Steve & Lynda 6 months ago

Last reply by jonzn4SUSE 6 months ago

Constant Freezing

Ever since I got 133.03 my Dell cpu freezes a lot. Over the last hour it froze 15 times. This is terrible reliability. I hired Dell Tech Support and they checked my so… (read more)

Ever since I got 133.03 my Dell cpu freezes a lot. Over the last hour it froze 15 times. This is terrible reliability.

I hired Dell Tech Support and they checked my software and there were no issues. I have run advance Norton features and there are no problems. Therefore the issue is NOT with my 20 month Dell computer.

Firefox has always been reliable until late August. For four weeks it would freeze and lock up. by the end of Sept it was slightly better and then fine in November. Now it only freezes, put the mouse over the image and it freezes. Play with it for a while and it unlocks.

I am totally fed up with Firefox. I'll be starting my taxes soon and year end things and can't afford to have all these issues and rebooting to help eliminate the issue.

When is Firefox tech support going to help me? When is Firefox going to fix the issue? After Christmas I am looking into the Microsoft software......enough is enought!

Asked by Del 5 months ago

Last reply by jonzn4SUSE 5 months ago

website issue with new computer after loading FIREFOX

I have a new computer with Windows 11 Home Edition. After setting it up and installing Firefox 133.03 32bit. Webpages will load, but i am unable to click on anything on t… (read more)

I have a new computer with Windows 11 Home Edition. After setting it up and installing Firefox 133.03 32bit. Webpages will load, but i am unable to click on anything on the pages and anything occur. I have Windows 7 on my old PC and Firefox 133.03 64bit and have no issues whatsoever. I was getting javascript errors, but went in and enabled javascript. This did nothing to change the issue.

Asked by spopell 5 months ago

Last reply by jonzn4SUSE 5 months ago

  • Solved

Tabler Icons Stall Firefox on Windows

I am a Cacti developer and we are considering switching from FontAwesome Web Fonts to Tabler Web Fonts. However, on Firefox for Windows only, we are having a major slowd… (read more)

I am a Cacti developer and we are considering switching from FontAwesome Web Fonts to Tabler Web Fonts. However, on Firefox for Windows only, we are having a major slowdown when using the Tabler SVG based webfonts. The page load is first stalled by Firefox apparently loading all the Web Fonts, which would appear normal with any browser (though exceedingly slow on Firefox for some reason).

However, once the page is loaded, when going off tab to another browser tab, and then back to the Firefox tab that includes the Tabler webfonts, there is a 3 second delay before the tab switches. When we enable the performance analyzer, we find that the delay is almost 100% Reflow of the page, even though the page is static as this point (no changes) from the last time it was activated.

We do not have this issue on Firefox for Linux, MS Edge or any other Chromium browser, only Firefox on Windows. I'm using the latest version 134. Should I be opening a bug?

Asked by Larry Adams (TheWitness) 5 months ago

Answered by Larry Adams (TheWitness) 5 months ago

Right Click Menu is Broken

My Firefox desktop app recently updated. After it updated, I now cannot access anything by right clicking. When I right click, a giant window of options shows up (see ima… (read more)

My Firefox desktop app recently updated. After it updated, I now cannot access anything by right clicking. When I right click, a giant window of options shows up (see image). It doesn't change no matter what I click on. When I try to select something in the giant window of options, nothing happens. I'm having a very hard time with it, particularly because I can't open links into new tabs now.

Asked by apoquogue 5 months ago

Last reply by cor-el 4 months ago

Youtube on second screen lagging to hell

I used to play World of Tank and look at YouTube on my second screen. Everything went smooth untill this week. YouTube on Firefox on my second screen is lagging or freezi… (read more)

I used to play World of Tank and look at YouTube on my second screen. Everything went smooth untill this week. YouTube on Firefox on my second screen is lagging or freezing. I tried Opera, I tried Edge it worked fine, but with Firefox, it is no more possible to play YouTube on my second screen while playing. It is not a matter of graphic hardware as this issue only happen with Firefox. I tried to deactivate every module and to reinstall Firefox (either the Beta version) but still got the same lagging and freeze on YouTube. Do you need anything that can help you to investigate this issue, this is really terribly frustrating and boring.

Best regards Patrick / Darkiger

Asked by Darkiger 3 months ago

Last reply by Darkiger 3 months ago

Firefox browser screen freeze

I have a new desktop i7 computer with 16 GB of RAM. Why are my Firefox browser screens locking up? I'm running Windows 11 Pro. I don't have this problem with Chrome. … (read more)

I have a new desktop i7 computer with 16 GB of RAM. Why are my Firefox browser screens locking up? I'm running Windows 11 Pro. I don't have this problem with Chrome.

Asked by isbeyond 3 months ago

Last reply by jonzn4SUSE 3 months ago

  • Solved

"Refresh Firefox" freezes my computer

I normally use Firefox Developer Edition, version 127 because any later version always freezes my whole computer (probably because I'm using a 15-year old PC). Recently a… (read more)

I normally use Firefox Developer Edition, version 127 because any later version always freezes my whole computer (probably because I'm using a 15-year old PC). Recently all my extensions became disabled. I'm now also unable to install any extension because it says "Installation aborted because the add-on appears to be corrupt". I found some instructions on Mozilla website about deleting compatibility.ini and extensions folder, but it didn't solve the issue. Now I'm stuck and confused as I suspect some of the extension files that should be in my Profile folder may not be there.

The simplest solution in this case would be to use the "Refresh Firefox" option which resets everything to default settings, but every time I do it my computer freezes until rebooted. Uninstalling and reinstalling manually is also not the way to go, because it retains all the settings.

I've tried installing the standard Firefox browser (v. 119) alongside the Developer Edition but the same issue is there as well.

I'm looking for an alternative way to get a clean Firefox install, so I can fix my extensions.

Additional info: - Your system specs? Windows 10 64-bit, 4 GB RAM, Pentium Dual-core, no GPU - Hardware acceleration? Disabled. - Using any mods? Yes, two. Geckium for Firefox, which always works fine. The recent issue started when I played around with Revert8Plus, but it initially worked without issues.

Asked by John Glesby 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago