Firefox Community Forum

I have been using credit card detail autofill for several years, using my Microsoft password. Suddenly, possibly since January 1st 2025, this feature doesn't work any more! The usual pop up asks me to choose a credit card; I do this and then enter my password and press Enter or Continue. After that nothing happens. The credit card number is not filled in for me and the same happens if I try to add the Expiry Date. Please can you see what may have changed either in my settings or elsewhere? Many thanks. Peter Tobitt

Firefox keeps locking up, for want of a better description. It will minimize itself, and when I go to click on it, it will not open/maximimize or let me use it. It then also won't allow itself to be closed (by using the only option available, the x on the taskbar icon). I end up having to restart my computer to get it to go away and then work properly (for a little while) when I restart. Firefox used to be my favorite browser, but I'm getting really frustrated. It's updated and still won't work properly. Help. Please.

I cannot open any web sites from the Mozilla Firefox on my computer. Every attempt gets the message :tab has crashed. Will I need to abandon using Firefox if this is an unfixable problem?

I've been using Firefox for many years with no problems. Recently, there have been frequent tab crashes. I've noted this problem before, and sent reports, but no fixes ever seem to be forthcoming. This makes me question whether I should continue using Firefox. The times I've switched to Edge, it hasn't crashed.

Hi My normally excellent Firefox on Windows 10 has suddenly become unworkable,with the "Gah Tab Crash" message now coming up almost constantly. I have tried opening the browser in safe mode but to no avail. Any suggestions to travellinbilly@gmail.com. Fingers crossed.

The Firefox software has been updated but no longer starts

He declares the crash and writes a report that he also can't send

Below is the copied report: AdapterDeviceID: 0x9a49 AdapterDriverVersion: 31.0.101.3302 AdapterSubsysID: 15461025 AdapterVendorID: 0x8086 AvailablePageFile: 11369926656 AvailablePhysicalMemory: 9927241728 AvailableVirtualMemory: 138531400355840 BackgroundTaskMode: 0 BuildID: 20241230151726 CrashTime: 1736438524 DOMFissionEnabled: 1 DOMIPCEnabled: 1 HeadlessMode: 0 InstallTime: 1736437070 LastStartupWasCrash: 1 ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","mozglue.dll","lgpllibs.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Avast Software s.r.o.":["aswJsFlt.dll","snxhk.dll","aswhook.dll"],"Microsoft Windows":["nlansp_c.dll","winrnr.dll","NapiNSP.dll","directmanipulation.dll","twinapi.dll","ktmw32.dll","wsock32.dll","Windows.UI.Immersive.dll","winmm.dll","Windows.Globalization.dll","textinputframework.dll","Windows.UI.dll","dbgcore.dll","Bcp47Langs.dll","twinapi.appcore.dll","version.dll","wshbth.dll","npmproxy.dll","mscms.dll","Microsoft.Internal.WarpPal.dll","DWrite.dll","dcomp.dll","apphelp.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","WinTypes.dll","propsys.dll","netprofm.dll","winnsi.dll","wtsapi32.dll","uxtheme.dll","directxdatabasehelper.dll","dxgi.dll","dwmapi.dll","DXCore.dll","dbghelp.dll","windows.storage.dll","IPHLPAPI.DLL","dnsapi.dll","kernel.appcore.dll","ntmarta.dll","mswsock.dll","winsta.dll","CRYPTBASE.dll","msasn1.dll","bcrypt.dll","devobj.dll","cfgmgr32.dll","profapi.dll","msvcp_win.dll","ucrtbase.dll","win32u.dll","gdi32full.dll","crypt32.dll","wintrust.dll","bcryptPrimitives.dll","KERNELBASE.dll","rpcrt4.dll","combase.dll","ole32.dll","sechost.dll","psapi.dll","oleaut32.dll","imm32.dll","nsi.dll","shell32.dll","msctf.dll","advapi32.dll","msvcrt.dll","kernel32.dll","SHCore.dll","setupapi.dll","gdi32.dll","clbcatq.dll","ws2_32.dll","shlwapi.dll","user32.dll","ntdll.dll"]} Notes: FP(D10-L1000-W0000100-T01) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 578 StartupCacheValid: 0 StartupCrash: 1 StartupTime: 1736438523 SubmittedFrom: Client SystemMemoryUsePercentage: 41 Throttleable: 1 TotalPageFile: 18038972416 TotalPhysicalMemory: 16965230592 TotalVirtualMemory: 140737488224256 UptimeTS: 6.58705 Vendor: Mozilla Version: 134.0 This report also contains technical information about the status of the application during the crash.

Sent by R.Sansoit

After yesterdays update I always get "Tab crashed" when I want to start in a new tab when i try to open gmx.net or any other url. How to set back Firefox? I need to open Tabs! And "reopen" does not effect anything.

Why does Firefox Desktop now completely crash every time I press the Ctrl and cursor keys whilst navigating through text?!!! Very frustrating and I've had to abandon using your app completely. Please fix and redeploy your app as a matter of extreme urgency!!! thanks

I have notebook no issues, My Desktop however I get tabs crashing with firefox, Apache Open Office but not with Doc files in open office and not with chrome and Edge they run without any issues. My computer is awsome it seems to me this version of firefox is either being pushed out or its not coping with large loads. I removed all of my 32gb ram tonight just to test the ram my ram is fine. Device name DESKTOP-BHJKNN8 Processor 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz Installed RAM 64.0 GB (63.8 GB usable) Device ID BC98C705-94DE-45B6-9B43-D6A374085D75 Product ID 00330-80000-00000-AA621 System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro Version 24H2 Installed on ‎12/‎11/‎2024 OS build 26100.3194 Experience Windows Feature Experience Pack 1000.26100.48.0

I have been with you since the netscape days and I prefer your features butthe browser needs a rebuild with the current look and workings and also the other benifits chrome offer with pdf etc Thank you for reading this. Bill Shannon

For many years, I have been exchanging video calls on Facebook.

Recent attempts to video call the same person I've been video calling for the past 3 years result in "your browser doesn't support video calls"

Have I been "hacked"?

Please explain.

Could a real person answer this question for me, please? Thank you.

12-25-24

Over the past few weeks, tabs keep crashing several times a day. It happens most often on X, but this morning, a tab crashed while completing an online order (grrr). My computer is up to date, cookies, cache and history cleared regularly and today I "refreshed" Firefox. In less than an hour, tab crashed again. What is going on???

I'm very close to changing browsers.

Since updating to version 135 all the tabs crash. I've uninstalled\reinstalled, deleted app data, disabled AV and created a new profile. The only time it works is in troubleshooting mode. I've looked at extensions and plugins and I'm only seeing OpenH264 video codec and Widevine content decryption. I've disabled those but still get the crashed tabs.

I'm also not generating any crash logs.

I uploaded some videos to my website (burchmusic.com). They can be played on Safari, but not on Firefox. This is the error message I get: No video with supported format and MIME type found. I'm on MacBookPro running OS Sequoia 15.2.

Firefox has been running smoothly for the last 6 months. Recently I started receiving Firefox Crash Reporter dialog boxes when opening the app. The app never opens, but I receive three crash reporter dialog boxes.

What I have tried: Repair Reinstall Deleted every Mozilla folder in App cache and other device locations. Did another reinstall. App never loads and I receive a crash report. Updated Windows. Restarted laptop. Etc. Everything else on the device runs perfectly.

BuildID: 20241209150345 CrashTime: 1734010834 InstallTime: 1734010218 ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","mozglue.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["CRYPTBASE.dll","bcrypt.dll","crypt32.dll","version.dll","fltLib.dll","ucrtbase.dll","KERNELBASE.dll","bcryptPrimitives.dll","rpcrt4.dll","msvcrt.dll","sechost.dll","kernel32.dll","advapi32.dll","ntdll.dll"],"SentinelOne Inc.":["InProcessClient64.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1734010834 SubmittedFrom: Client Throttleable: 1 UptimeTS: 0.0 Vendor: Mozilla Version: 133.0.3 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.

I got this new Chromebook, and now I'm having issues using YouTube. When I select a video to watch, a message pops up at the top saying "To play video, you may need to install the required video codecs." I am able to watch the video I selected anyhow, with some minor issues with the picture and its frames I believe, however, when I try to watch a different video, it does not work. Sometimes it will play for a short bit, but will then stop, and start buffering. When I then refresh the page, the video will not play and will only buffer. I am not sure what to do, and if this is an issue with the browser, or the device itself, please help?

When I open firefox, or try to go to any page at all, all that I get is the tab crash reporter.

I have uninstalled and reinstalled, including removing all old profiles. So I now have no extensions or add-ons enabled. I have disabled hardware acceleration.

firefox does run successfully in troubleshooting mode, so that must be doing something different. But I have not been able to make it run out of troubleshooting mode.

There is nothing in about:crashes, or in AppData\Roaming\Mozilla\Firefox\Crash Reports

What could be going wrong?

My screen has been zoomed so I only see half of the email or image. Support at yahoo said that this is a Firefox issue. I would like to"unzoom" so I can see the full screen ar one time.

I keep constantly crashing, multiple times. Here are my latest crash IDs:

bp-0095be94-4487-4e51-b895-8bfe30250106

bp-cc9fbd3f-9c73-4a9b-9e67-a503b0250106

bp-46a54455-3bd3-4eb1-8cdf-887300250106

bp-9d721d1d-f4e3-4e7b-9160-ec47e0250106

bp-f307e36d-2c7b-4fad-9166-47cef0250106

bp-3e823f9a-bcb3-458f-b149-94a110250106

My GPU is the integrated GPU on the Intel U7-155H CPU. When some AVC videos are played, the browser reacts extremely slow and the video image is glitched and at a really low rate of frame, and the video decoding engine seemed to be 100% occupied as shown in the task manager (normal video playback never occupied so much of it). Seems like AV1 encoded video never triggered the problem. The problem doesn't always happen, but at a rather high frequency. This never happened before I updated the Intel graphics driver from 32.0.101.5972 to 32.0.101.6129. The problem seemed not to happen on other browsers such as Microsoft Edge.