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My Dashlane Extension is grayed out. It will not turn green. I think this happened after I updated to the 64 bit version?

My Dashlane extension is not working. I have everything from deleting it and reinstalling it and nothing seems to work. It shows up in the bar but it is grayed out. I am … (read more)

My Dashlane extension is not working. I have everything from deleting it and reinstalling it and nothing seems to work. It shows up in the bar but it is grayed out. I am not sure if it started right after I updated to the 64 bit version or not but I did just recently updated the Firefox version.

Asked by paulattanasio 5 years ago

Answered by FredMcD 5 years ago

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My add-ons disabled themselves and I can't enable them.

Out of suddenly, all of my add-ons expect Adblock Plus disabled and I can't enable them, and I didn't change nothing on my laptop at that time. I tried to do Troubleshoot… (read more)

Out of suddenly, all of my add-ons expect Adblock Plus disabled and I can't enable them, and I didn't change nothing on my laptop at that time. I tried to do Troubleshooting Information, restart my laptop, uninstall and install Mozilla twice, by deleting even all files about Mozilla, but nothing worked. I even tried to do a system restore, but it don't worked because it has a problem in a file! Useful info: When I install again the Mozilla and I install again the add-ons, they are enable and they are working fine, but when I close the browser and open it again, the add-ons are disabled again... And I don't know if that means something, but I have also problem to do the Windows Updates the last week, it can't complete. I have Windows 7 x64 and the lasted edition of Mozilla Firefox. Any ideas?

P.S. English isn't my first language, so sorry if I did any mistakes.

Asked by AthinaSmile 7 years ago

Answered by cor-el 7 years ago

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Cannot change default search engine.

According to my options dialog, Google is my default search engine. However, when I type any text in the address bar, the browser uses Yahoo to perform the search. Every… (read more)

According to my options dialog, Google is my default search engine. However, when I type any text in the address bar, the browser uses Yahoo to perform the search. Every answer I see tells me to go to "options" and change the default to Google, but Google is already set as the default.

I want the address bar default search enfine to be Google.

Asked by mkdyer 3 years ago

Answered by philipp 3 years ago

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an add on icon called 'supported site' contains history of supported site and cannot be removed or cleared. This is what I want to do but cannot do so

In the same menu bar adjacent to the favourites star an icon exists that opens with the name 'Supported sites' and it holdds all the history of sites visited (this is not… (read more)

In the same menu bar adjacent to the favourites star an icon exists that opens with the name 'Supported sites' and it holdds all the history of sites visited (this is not the history folder). I have the site set not to remember history. Down to brass tacks; all I want to do is permantly get rid of this icon (Supported sites) and it's history. I have started Firefox in safe mode and the icon will not be visible. But, as soon as I re-open firefox yes youve guessed it the bloody icon and all it's contents is still their.

Asked by Indiot 5 years ago

Answered by FredMcD 5 years ago

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Firefox 75 can't access accounts at Discover.com

I have Windows 10 at current maintenance and Firefox 75 -at current maintenance. I have no problem with any other website, and the Discover website was fine until Mon Ap… (read more)

I have Windows 10 at current maintenance and Firefox 75 -at current maintenance. I have no problem with any other website, and the Discover website was fine until Mon Apr. 13. Now it says my accounts cannot be accessed.

Discover support says it is a problem with Firefox Java settings, but I cannot find anything about Java in the options. They had me restart the PC and clear cache and cookies in Firefox, but neither solved the problem.

I can access these accounts successfully with Internet Explorer and Microsoft Edge, so it looks like something in Firefox IS the problem. From previous support entries it looks like you have had similar issues in the past, so looks like that problem is back.

How soon can I expect this to be fixed? Firefox is my default browser, and I hate to have to use a different browser for just one website.

Asked by Barry Jedrick 1 year ago

Answered by FredMcD 1 year ago

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tab crash when loading html files

using 61.0.1 (64-bit) Mozilla Firefox for Linux Mint, mint 1.0 Files saved with Save Page WE 12.1 When attempting to open an html file the result is "Gah. Your tab just c… (read more)

using 61.0.1 (64-bit) Mozilla Firefox for Linux Mint, mint 1.0 Files saved with Save Page WE 12.1 When attempting to open an html file the result is "Gah. Your tab just crashed. We can help!

Choose Restore This Tab to reload the page."

Is this fault with FF or WE? Thank you, Doug

Asked by dsiddens 3 years ago

Answered by dsiddens 3 years ago

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Firefox Extended Support Release (ESR 52)

Where can I download Firefox Extended Support Release (ESR 52) for Windows in order to continue using the Session Manager extension? It's extremely important and vital th… (read more)

Where can I download Firefox Extended Support Release (ESR 52) for Windows in order to continue using the Session Manager extension? It's extremely important and vital that I am able to restore my historical sessions and also save multiple sessions going forward.

When I try to download it, I can see it will be 60 version instead.

Unfortunately I mistakenly updated my ESR 52 version today without realizing I'd lose that extension. This is very frustrating, so to alleviate the issue, I'd just like to have the older version and stick with it. Thank you.

Asked by Helpme1 3 years ago

Last reply by sergiobetween 2 years ago

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I can't update firefox to the latest version. I HAVE to use version 52.9.0 because ANY later version will NOT open a link in a new tab. NOTHING happens.

I can't update Firefox to the latest version. I HAVE to use version 52.9.0 because ANY later version will NOT open a link in a new tab when I right click mouse "open in n… (read more)

I can't update Firefox to the latest version. I HAVE to use version 52.9.0 because ANY later version will NOT open a link in a new tab when I right click mouse "open in new tab." NOTHING happens.

Asked by Vistamanndan 3 years ago

Answered by jscher2000 3 years ago

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I have Firefox 55.0.3 (64 bit). When trying to install an add-on it downloads but gets stuck on verification. This happens on all add-ons.

Since upgrading to the latest version I am trying to find replacements for the newly disabled add-ons. I first tried this on Friday the 8th. The same problem has been hap… (read more)

Since upgrading to the latest version I am trying to find replacements for the newly disabled add-ons. I first tried this on Friday the 8th. The same problem has been happening all weekend including today and I imagine since I installed this version. The exact wording is downloading and verifying add-on.

Asked by ronsalma 4 years ago

Answered by FredMcD 4 years ago

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iCloud Firefox Bookmarks has stopped working

When I open up Firefox an error/crash message shows up. How do I keep this from happening? I've tried loading a screenshot of the error message but it won't complete. S… (read more)

When I open up Firefox an error/crash message shows up. How do I keep this from happening?

I've tried loading a screenshot of the error message but it won't complete. Sorry.

Asked by Mitzee 3 years ago

Answered by jscher2000 3 years ago

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which firefox version works with reloadevery addon

i updated the browser. now my favorite addon is not compatible. which browser version can i download to fix this.or which extension,or addon is comparable to function the… (read more)

i updated the browser. now my favorite addon is not compatible. which browser version can i download to fix this.or which extension,or addon is comparable to function the same way as reloadevery

Asked by bluedog75 3 years ago

Answered by the-edmeister 3 years ago

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Show in Folder option for bookmark search results

Chrome has, and I'm pretty sure FF used to have, the ability to show what folder a bookmark was in when right clicking it from bookmark search results in the bookmarks or… (read more)

Chrome has, and I'm pretty sure FF used to have, the ability to show what folder a bookmark was in when right clicking it from bookmark search results in the bookmarks organizer.

It'd be great to add it back to the right-click menu there and also add it to a right-click menu off bookmark results from searching "* ..." in the awesome bar.

Asked by ctoomey 2 years ago

Answered by the-edmeister 2 years ago

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Firefox prevented site from asking me to install software on my computer that I want. How do I get it to allow?

Firefox is blocking https://addons.mozilla.org/firefox/downloads/file/193648/super_start-3.4.4b-fx.xpi** How do I get it to allow it? … (read more)

Asked by Tras 6 years ago

Answered by cor-el 6 years ago

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I added Google Translator to Mozilla but didn't like it. Now I can't get rid of it. When I print something it prints a separate page with little symbols.

How do I get rid of the add-on Google Translator. I downloaded it but would like to get rid of it. There doesn't seem to be anyway to delete it. For some reason it cau… (read more)

How do I get rid of the add-on Google Translator. I downloaded it but would like to get rid of it. There doesn't seem to be anyway to delete it. For some reason it causes my printer to print a page with the symbols that show along the side of the translation screen.

Asked by carollylyk 6 years ago

Answered by FredMcD 6 years ago

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My Firefox has just automatically updated itself to version 42. The extention page under add-ons does not show the extensions I have installed.

My Firefox has just automatically updated itself to version 42. The extention page under add-ons does not show the extensions I have installed. The plug in page shows the… (read more)

My Firefox has just automatically updated itself to version 42. The extention page under add-ons does not show the extensions I have installed. The plug in page shows the plug ins I have installed. How do I fix this? This happened on my Windows 7 64 bit partition. I installed the ' Classic Add-On' extension to see if it would fix the issue. Sadly it did not. I have a screenshot. I am unsure if I am permitted to upload it to the media gallery. I also use Linux but I have not done an upgrade therein yet.

Asked by philipgr 5 years ago

Answered by FredMcD 5 years ago

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I keep getting the "Gah. Your tab just crashed

I only get this so far on a couple of sites: Comporium.net email, and NRA.org. Everything worked fine yesterday - just started this morning. No upgrades in the interim an… (read more)

I only get this so far on a couple of sites: Comporium.net email, and NRA.org. Everything worked fine yesterday - just started this morning. No upgrades in the interim and I tried logging into e-mail with another computer/browser and had no problems.

Asked by dougflanagin 1 year ago

Answered by FredMcD 1 year ago

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Lately Firefox will not allow me to visit my favorite sites. Either I am shown that there are certificate errors or I am shown that it doesn't exist.

I can no longer visit local town sites where I read news, and I can't view most sites where I read about science or weather. In example, this site will not load on Firefo… (read more)

I can no longer visit local town sites where I read news, and I can't view most sites where I read about science or weather. In example, this site will not load on Firefox claiming it does not exist but I can see it on Explorer: augmentinforce.50webs.com

Whatever is happening is a change that just bam occurred. I am sick of it.

Asked by TheSageCottage 3 years ago

Answered by FredMcD 3 years ago

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Save link as using video downloadhelper to choose folder

Using Firefox Video Downloadhelper; can I simply Right Click the video and 'Save Link As...', in order to navigate the video to a folder of my own choosing? I do not l… (read more)

Using Firefox Video Downloadhelper; can I simply Right Click the video and 'Save Link As...', in order to navigate the video to a folder of my own choosing? I do not like the video going into a specially secreted folder videohelper sees fit to put it in. I do not know why they started to do it this way(?)

    Please provide detailed step by step instructions then I will be in no doubt what to do.  It is all becoming too complicated these days!

Asked by vinckles 3 years ago

Last reply by Shadow110 3 years ago

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download and installing of linguage pak for English US

I successful installed "Grammarly" on this computer but have problems to do the same on my HP lap-top with Windows 10. May be Firefox has a better solution than "Grammarl… (read more)

I successful installed "Grammarly" on this computer but have problems to do the same on my HP lap-top with Windows 10. May be Firefox has a better solution than "Grammarly"?

Asked by OveHovden 3 years ago

Last reply by James 3 years ago