Showing questions tagged:

Your vertical AI helper on the side of my screen does not switch accounta properly. I am stuck using my AI from work. I want to switch to my main one

The Vertical tab AI, where you can connect your AI, is stuck on my work email. Everytime I click to go to my premium personal account it opens a new tab to use the full v… (read more)

The Vertical tab AI, where you can connect your AI, is stuck on my work email. Everytime I click to go to my premium personal account it opens a new tab to use the full view option, but i dont want that. I want to use the vertical tab version. The vertical tab version does not switch accounts.

Open 1 30

I want to remove Paypal from my subscription and add a credit card

I want to remove Paypal from my Mozilla VPN subscription and add a credit card, but I can't figure out how to add a payment method. I tried removing Paypal, but it force… (read more)

I want to remove Paypal from my Mozilla VPN subscription and add a credit card, but I can't figure out how to add a payment method.

I tried removing Paypal, but it forced me to restore Paypal as the payment method.

How do I switch to a credit card?

Open 2

Request for Refund – Mozilla VPN Subscription

Dear Mozilla Support Team, I recently subscribed to Mozilla VPN and cancelled my subscription within the 30-day refund period. According to your Terms of Service, I am el… (read more)

Dear Mozilla Support Team,

I recently subscribed to Mozilla VPN and cancelled my subscription within the 30-day refund period.

According to your Terms of Service, I am eligible for a full refund. Therefore, I kindly request a refund of the €9.99 charge to the original payment method.

If you require any additional information to process my request, such as the email address associated with my account or my order number, I would be happy to provide it.

Thank you for your assistance. I look forward to your confirmation that the refund has been processed.

Kind regards,

Jakob

Open 1

My account has been restricted and I need help recovering access to it.

Hello, My account has been restricted and I am unable to log in. I did not receive a clear explanation about why it was restricted. I use this account to sync my bookmark… (read more)

Hello, My account has been restricted and I am unable to log in. I did not receive a clear explanation about why it was restricted. I use this account to sync my bookmarks and saved data, and I really need access again. Please help me understand why my account was restricted and what steps I need to take to recover it. Thank you for your help.

Open 1 217

get rid of win 10 support end remminder or i take firefox to court

how get rid of win 10 support end remminder that has only started appearing since last update. if it is not removed i will take firefox to court. this pc supposedly does … (read more)

how get rid of win 10 support end remminder that has only started appearing since last update. if it is not removed i will take firefox to court. this pc supposedly does not support win 11 and i would never consider installing win 11 on any pc. i am not in a position to buy a new pc and i would not use win 11 anyway. you are clealy in cahoots with microsoft who are robbing bastards. i am contemplating going over to ubuntu. microsoft have clealy [expletive] themselves. typical american logic grab as much money as you can. if i cannot get rid of this reminder that has suddenly started appearing accross top of window. i will look for a different browser to use.

Open 4 110

I upgraded to Windows 11 months ago. Last night I tried to get on a website, but was refused access because it didn't support Windows 10. I no longer have windows 10! How do I resolved this conflict?

bold textI upgraded to Windows 11 months ago. Last night I tried to get on a website, but was refused access because it didn't support Windows 10. I no longer have wind… (read more)

bold textI upgraded to Windows 11 months ago. Last night I tried to get on a website, but was refused access because it didn't support Windows 10. I no longer have windows 10! How do I resolved this conflict?

Open 3 70