Firefox Community Forum

bold hallo. I have received today a message , allegedly, from Mozille saying that my account will be closed in 7 days because have not used it for sometime. It is incorrect and not true. My address is : [edited] @outlook.com and uses Chrome as platform. Can this be a scam? Any feedback would be welcome. Thank you. Lorenzo

Hello Support,

I noticed when I used "bing" to search mobile web sites, it would not open pages unless I pressed F5 to refresh the page? In some case idmobile.co.uk would not work or open the page?

So I decided to change the browsers search tool and chose "duckduckgo". I then noticed at the top of the web page that it says firefox was being managed by my "work account".....? I really don't want my work to see or even manage my personal firefox account, and I would like to know, how I can stop work from accessing firefox please? Afterall I never set it up for work use, as this is my perosnal computer and nothing to do with work at all?

Perhaps you can advise me what best to do.

I look forward to hearing from you.

Many thanks

Kind regards Stuart.

I received this email to [email removed]@yahoo.com

I always use Mozilla/Firefox for this and have for a few years. It says that I created an account 2 weeks ago.

Here is the email I received:

"A couple of weeks ago you created a Mozilla account, but never confirmed it. For your security, we will delete the account if not verified in the next 24 hours."

Is this a legitimate email?

I got the message see beloy (French text translated by Deepl into english). The full french message is attached. "Mozilla logo Your Mozilla account and data will be deleted in 7 days Your Mozilla account is used to access free privacy and browsing products such as Firefox sync, Mozilla Monitor, Firefox Relay and MDN. Your account and personal data will be permanently deleted on Thursday, May 15, 2025 due to your inactivity."

I can't understand this messsage as I use daily several times the Mozilla products Thunderbird and Firebird. Please dont cancel my account as it would have catastrophic consequences. Please tell me what I should do to avoid that cancellation.

So very recently my main pc was hacked. Long story short, the best I could do was have my Microsoft account suspended. Now I am making new accounts for everything, including here. But my new account is attempting to sync with the old one. I don't want that to happen. I can't sign in to the old one to remove it since I can no longer access it. I am deathly afraid that this account will also be hacked due to it attempting to sync with the old one. Is that possible? And is there a way to remove the old one. I don't think my mind will be at ease till I can have a fresh start. I have requested Microsoft to completely delete the hacked account instead of simply suspending it, but I am unsure if that will do anything here.

I keep getting email from accounts@firefox.com saying my account is going to be closed since I haven't used it in two years. I use it constantly! I have it downloaded to my Dell laptop, and I use it all the time. Is this a scam?

I need to figure out how to change my Primary email from [edited]@kvcc.me.edu to [edited]@gmail.com'. I can change everything else easily but I can't see email.

please assist I no-longer have access to this email.

Laura