Firefox Community Forum

WHAT CAN I DO IF THIS MESSAGE APPEAR WILL SYNCING MY ACCOUNT AND OPENING IT :Sorry. We’ve locked your account. The confirmation email we sent to enta3ommry@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, and we can help unlock your account.

what is my full email????? I have gone thru seems millions of times thru the instructions ? Gave someone my password for Mozilla/Firefox...have never yet received remainder of email : atwellb@ WHAT ?

received an email that went to spam that my account will be deleted if I don't sign in or use Mozilla by Oct. I use Firefox every day. Is this legit? What do I need to do to keep mozilla

I tried Mozilla Monitor, logging in using my Mozilla account, but it wouldn't accept my UK address. It would only accept USA addresses. So I was not able to run the scan and reach the stage where you can delete the Monitor Account

Using the same personal data, but selecting a USA location, I ran the scan and then dieted the account successfully.

As I used the same email address for each attempt does the successful deletion on the second attempt mean all my Monitor accounts have been deleted?

ChatGPT indicates that this is the case but I would welcome further advice.

When you rebranded the Firefox accounts to Mozilla accounts (or maybe during the close of relay??) I accidentally created a second account. How can I merge my accounts or just the account data?

I am auditing my accounts and my MFA codes so that is why I am now finally dealing with this.

Is there any process I can go through to take browsing history and bookmarks from one of my accounts and merge them into another one?

I could even create a new Firefox profile so that it's possible to export this data to import into the other profile, then sync.

If I manually import data, does it overwrite the old data or will they merge together?

Let me know what information you need from me.

Thank you

I want to delete my Firefox account. But while trying to sign in it required a verification code sent to my email address. The problem is I don't have access to that email address (it has been deleted). So I can't receive the verification code. In that case how can I delete my account?

I returned a phone that I had for 2 weeks (the phone was a Motorola G Stylus 2024, if that's even relevant), and while I did a factory reset on the phone before returning it, I am worried that my Firefox account information is still accessible through the device.

One reason why I am worried is because, when looking at synced windows open, *everything* that I had open on there was open and accessible through my account. Another reason that I am worried is because I did not log out on the device before returning it to my local Best Buy.

It'd probably be impossible to track down the exact phone that I had, but can anything be done? Should I redo my log-in password for Firefox (or even all the sites that I used on that phone) or am I worried over nothing?

Hello,

Last year I created a Firefox account to sync some of my bookmarks. The email I used was a temporary email as I wasn't allowed to use my work email for it, I used [edited] @dusyum.com.

I can log in to my Mozilla account but I can't access my bookmarks. Is there any way possible to recover my bookmarks? I can't add a secondary email or account recovery key without access to the temp mail. All I want is the bookmarks, I have no passwords or any sensitive information saved. I've attached a screenshot of proof that I have access to my account. I also remember many of the bookmarks I saved, maybe that could be helpful as proof that I am the account owner?

Thanks in advance!

I keep getting email from accounts@firefox.com saying my account is going to be closed since I haven't used it in two years. I use it constantly! I have it downloaded to my Dell laptop, and I use it all the time. Is this a scam?

I previously had a Firefox account registered with my original email address. Recently, I changed the account’s primary email by adding a secondary email address, switching it to become the primary email, and then removing the secondary email address.

After completing this change, I attempted to create a new Firefox account using the original email address that was previously associated with my account. However, during the sign-up process, I receive the error message: "Primary account email required for sign-in."

It appears that the original email address may still be linked to the previous account in some way, preventing it from being used to register a new account. I would like to understand why this is happening and how I can free the email address so it can be used to create a new Firefox account.

'When I set up an account with Mozilla, it was working fine, then changed to 2 factor log in. I don't know how to change it back. I would use my own email account (kemartin124@yahoo.com) but EA sets up an entire new account & Iose everything & can't get it back. I've tried to contact EA customer support but can't get a response. It's almost impossible, is there a workaround that could be done to correct it. Please contact me at kemartin124@yahoo.com., I would greatly appreciate anything you can do. I know it was done before. Thanks again.

I'm not sure if this is a Firefox or Google problem, I'm guessing Firefox because it doesn't happen in Chrome.

Every time I try to login to google in Firefox it auto logs me into a specific account, I don't mean it is already logged in, I'm logged out and where the blank field is to enter your account username(email) the drop down pops up and shows all the gmail accounts and picks one on its own then procedes to the next page for the password on its own. It's like someone took control of the mouse and was doing it for me. Really pisses me off because I'm trying to login to a different account and it chooses the same one every time and I can't choose. If this is some kind of auto login feature please tell me how to turn it off.

So very recently my main pc was hacked. Long story short, the best I could do was have my Microsoft account suspended. Now I am making new accounts for everything, including here. But my new account is attempting to sync with the old one. I don't want that to happen. I can't sign in to the old one to remove it since I can no longer access it. I am deathly afraid that this account will also be hacked due to it attempting to sync with the old one. Is that possible? And is there a way to remove the old one. I don't think my mind will be at ease till I can have a fresh start. I have requested Microsoft to completely delete the hacked account instead of simply suspending it, but I am unsure if that will do anything here.