I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work. The installer (Firefox Setup 115.18.0.esr.exe) seems to t… (read more)

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work.

The installer (Firefox Setup 115.18.0.esr.exe) seems to think that my system is running Windows 7 and does not proceed.

Asked by lee.roll 19 hours ago

Last reply by James 9 hours ago

PiP Picture in Picture

The Picture in Picture feature does not work with Hulu. The picture pops out but it remains stuck into the Hulu tab. It does not float around. So it does not operate l… (read more)

The Picture in Picture feature does not work with Hulu. The picture pops out but it remains stuck into the Hulu tab. It does not float around. So it does not operate like intended. The black box is the pop out. when viewing it does have the picture. You just have to view it on the tab Hulu is opened on. Any ideas? m

Asked by michelle_mahler1 2 days ago

Last reply by markwarner22 9 hours ago

Installing extensions

How do I actually install the Surfshark extension, because everywhere I go just seems to be information about the extension, but nowhere to click on to actually to instal… (read more)

How do I actually install the Surfshark extension, because everywhere I go just seems to be information about the extension, but nowhere to click on to actually to install it ??

Asked by Richard Crossley 11 hours ago

Last reply by James 10 hours ago

I no longer use the prmimary email account on my forefox accout, just the secondary email

how do I cbange my secondary email to being my primary email for signing in and receiving messages from you. I rarely if ever use the fastmail email account. thanks, Lei… (read more)

how do I cbange my secondary email to being my primary email for signing in and receiving messages from you. I rarely if ever use the fastmail email account. thanks, Leigh Scheele [edited from public] @gmail.com

Asked by abuela7 14 hours ago

Last reply by markwarner22 11 hours ago

Firefox Update

I am running Windows 7 Professional. I can not justify the cost of updating Installed versions of Applications at my age (86) if I were to update from Windows 7. Could yo… (read more)

I am running Windows 7 Professional. I can not justify the cost of updating Installed versions of Applications at my age (86) if I were to update from Windows 7. Could you please advise a work-around to allow me to continue to use Firefox V 94.0.1 reliably after 25 March 2025. Thank you Graham Garden

Asked by grahamgarden 10 hours ago

Last reply by James 10 hours ago

Everytime I hit "login" on a google site, it redirects me to a page about clearing cookies/cache

I have no way to log in to my google accounts right now. On any google site, if I hit log-in it redirects me to this page: https://support.google.com/accounts/answer/32… (read more)

I have no way to log in to my google accounts right now. On any google site, if I hit log-in it redirects me to this page:

https://support.google.com/accounts/answer/32050?hl=en

I've tried clearing my cache and cookies. My firefox browser is up to date. I tried disabling ad blocker and cookie auto-delete. Javascript is enabled and I even tried turning on that feature that prevents page redirects. I'm truly at a loss for what to do.

Asked by sarapurdue 2 months ago

Last reply by stavos30 11 hours ago

Firefox keeps crashing

The browser keeps crashing. I want to remove it from my Win 10 computer but uninstall only lets me do a refresh. I need to remove it to see if it is Firefox or some other… (read more)

The browser keeps crashing. I want to remove it from my Win 10 computer but uninstall only lets me do a refresh. I need to remove it to see if it is Firefox or some other issue. How do I remove the software?

Thanks for your help with this matter.

Best regards,

Adrian

Asked by abridges5 2 days ago

Last reply by jonzn4SUSE 2 days ago

stored user names for websites are located where??

I understand how to work with my list of passwords in Firefox. And I understand that a user name seems to be associated with the specific website that it was used on. Rec… (read more)

I understand how to work with my list of passwords in Firefox. And I understand that a user name seems to be associated with the specific website that it was used on. Recently I brought up intuit.com and expected there to be only 1 username, but I saw a user name (Yahoo email address) that belongs to a guy that does some work for me. I remember him using my laptop to login to yahoo once to get something from his email. But he didn't use intuit.com. Not sure he even knows what intuit would be.

So I went to the password list in firefox and typed in intuit, his user name didn't appear. I tried typing in his email address but it didn't find it. I'm not worried about any security issues. But I want the name removed from the list of users that pops up.

I deleted the cookies for intuit but the user names still pop up.

Any suggestions on how to get rid of this user name?

Asked by lisach 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Need to transfer Firefox bookmarks to a new Mac computer

I need help transferring my bookmarks to a new Mac computer I created a Mozilla account, that was verified, but on the new computer I cant find anywhere to enable "sync n… (read more)

I need help transferring my bookmarks to a new Mac computer I created a Mozilla account, that was verified, but on the new computer I cant find anywhere to enable "sync now" Can you help me transfer these bookmarks?

Asked by george.oreilly53 2 days ago

Last reply by cor-el 2 days ago

Why did you reset the search providers in ESR 128.5.1???

After the update to 128.5.1esr the browser restarted and it had the default search providers again. Why??? I was not prompted to approve it, there was no notification eit… (read more)

After the update to 128.5.1esr the browser restarted and it had the default search providers again. Why??? I was not prompted to approve it, there was no notification either. This is the st*pid sh*t which pushes users away from Firefox.

I absolutely hate Bing in the first place.

Asked by mail2243 2 days ago

Last reply by markwarner22 2 days ago