Firefox Community Forum

I now have a very long Account Recovery Key which I have saved in a secure place, but I don't know how or when to use it. I am 85 years old, and am challenged whenever I have to sign in.

I am trying to create a separate, standalone Mozilla account using my work email address, but I am stuck in an account routing loop after deleting it as a secondary email from my personal account.

I added my work email as a secondary email to my personal Mozilla account long time ago, 4 days ago deleted the secondary email from my personal account settings to register it as a separate account instead.

Attempted to sign up at accounts.firefox.com, but the system automatically routes the email to the Sign In screen instead of the Sign Up screen. I encountered Error messages entering a password on the Sign-in screen displays: "Primary account email required for sign-in".

Then requesting a password reset displays: "Unknown account".

Troubleshooting Already Tried:

Tried signing up in Private/Incognito windows across multiple browsers (Firefox, Chrome).

Waited over 72 hours for the system cache to clear, but the sign-in page still routes the address as an existing account.

Can you please escalate this to the Mozilla Accounts operations team to clear or purge the stale secondary email mapping for work email in the sign-in lookup index.

I will provide the email upon request

Firefox deletes logins despite site settings, and cannot pass verification, so I can now no longer succeed to verificarion of login with Google, Facebook, etc. Help, please! Can we have the older version back that kept my site settings? I need to be able to login to google,!

I want to sign in firefox but when i go to sign in the firefox don't allow to sign-in and says create new profile for this. I want to sign-in to firefox without creating new profile.

My t-online-Password + my e-mail-adress are not accepted in Firefox. An other Browser just accepts them, cause they are valid, The same with my Avira-Password, it is claimed to be "wrong". On my new notebook Firefox now has become to unhandy for me and no: mostly I fill in the Password and my user name correctly and I am tired of trying again and again if I made a mistake while another Browser just accepts the correct Password, which always did work also in my firefox on my Desktop - because I do not fill them every time newly (and maybe wrong), they are saved and are being autofilled. It's a pity I cannt continue to work with firefox and have to switch to another Browser (or several others), because it is no fun to try for hours to find the cause for pass words that Firefox does not accept.

After the last update I keep bein forcefully logged out of my firefox account. And when I manage to log in, my saved passwords are all gone! After restarting firefox I'm logged out again. What's going on?