printing issue

we are trying to print a form from a govt web-sight and it will not print correctly. missing information. From an older computer that has not been updated it works but fr… (read more)

we are trying to print a form from a govt web-sight and it will not print correctly. missing information. From an older computer that has not been updated it works but from new computer with updates it prints partial information. Can you help please

Asked by jalves2 1 day ago

Last reply by jalves2 5 minutes ago

Want to change Providers

I am tired of Windows (10 ) and Google (Chrome controlling my devices. I installed a Windows "debloat" which seems to have removed all windows functions (like "clean up")… (read more)

I am tired of Windows (10 ) and Google (Chrome controlling my devices. I installed a Windows "debloat" which seems to have removed all windows functions (like "clean up"). What is the best route to go to get away from these big controlling apps? Opinions on Linux?

Asked by sasenach50 20 minutes ago

Extremely high CPU usage while playing video (youtube)

Firefox become hopelessly show to play even 480p videos from youtube 90% CPU usage while playing 720p video from youtube freezing randomly. (same issue on other notebook… (read more)

Firefox become hopelessly show to play even 480p videos from youtube 90% CPU usage while playing 720p video from youtube freezing randomly. (same issue on other notebooks, so I have a strong feeling it is not a hardware/notebook related issue) Hardware:

  • CPU: i7-6500U
  • RAM: 8GB / DDR3
  • Video: Intel HD graphics
  • Memory usage never runs above 60%

OS: doesn't matter, experiencing same issue on windows 7/10 and linux.

to compare, same video 1080p/60Hz played with:

  • brave/chromium ~30..35% cpu
  • mpv playing same video directly from youtube ~ 19..25% cpu
  • Firefox - constantly freezing, youtube autmatically switching from 1080p to 720p, then to 480p, playing 480p @ 60..90% cpu usage

I have tried everything from this forum and from others - nothing helped.

And finally, last nail in a coffin - even my very old notebook Core2duo with 2GB ram playing 720p videos with brave browser without issues while firefox struggling to play 480p, constantly freezing and making notebook fan run like crazy.

Firefox is literally forcing me to use other browser.

Asked by George Eliozov 1 day ago

Last reply by George Eliozov 21 minutes ago

Request Account Deletion

Hello Mozilla Team, I have a small problem. My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunatel… (read more)

Hello Mozilla Team,

I have a small problem.

My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunately a bit older and does not contain the data for my Mozilla account. This has now locked me out of my account, but I still want to delete it. I have read the article (https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication), but I still have the right to delete my account and have my data deleted.

I would like to know who to email to get this started, Stay healthy, thanks for the help.

Asked by Sven 2 hours ago

Can't Disable Caret Browsing

Ever since yesterday when I accidentally turned on caret browsing I've been trying to turn it back off. I've been pressing F7 in an attempt to bring up the pop-up, but t… (read more)

Ever since yesterday when I accidentally turned on caret browsing I've been trying to turn it back off. I've been pressing F7 in an attempt to bring up the pop-up, but to no avail. I've been searching all over the internet for solutions, but nothing has helped yet. I'm only able to find articles on disabling caret browsing in Microsoft Edge or Google Chrome. Obviously, that doesn't help me with Firefox.

Asked by gavinthomas997 2 hours ago

I have been locked out of my Amazon Prime account by Firefox. What can I do??

Please help me .. Can I talk to a live person on FireFox? I was locked out of my Amazon prime and Pay Pal. Not good at all . never had this happen before. … (read more)

Please help me .. Can I talk to a live person on FireFox?

I was locked out of my Amazon prime and Pay Pal. Not good at all . never had this happen before.

Asked by janet.d3 3 hours ago

Firefox forgot me

I started Firefox yesterday and saw a message about not having been on for some time - which rang alarm bells for a daily user! Having time today to investigate, it seems… (read more)

I started Firefox yesterday and saw a message about not having been on for some time - which rang alarm bells for a daily user! Having time today to investigate, it seems that it's lost 6 months of history and bookmark changes (I'm only offered January or today!) Is there a way of recovering all that history (very helpful) and this Tuesday's bookmark set? Thanks Stephen

Asked by 4amk4a 3 hours ago

Printing

The print functionality has changed a lot in the latest versions of Firefox and is causing me problems so I wonder if there are settings or add-ons which I've missed whic… (read more)

The print functionality has changed a lot in the latest versions of Firefox and is causing me problems so I wonder if there are settings or add-ons which I've missed which would help.

Specifically:

1) The preview is no longer full screen. This makes it difficult to adjust a view, of say a map, so that the area printed is precisely what is wanted. The full screen preview in older versions of Firefox made this very easy. Is there any way of getting a full screen print preview page?

2) Previously it was possible to set custom headers and footers on a printed page. This was ideal for labelling printouts is a descriptive way, so useful for future reference, and enabled the removal of unwanted information. In the present version of Firefox all I seem to be able to do is switch printing of default headers/footers on and off. Is there a way of customising headers and footers that I've missed?

Thanks

Asked by rjhobson1 4 hours ago

on home page a icon listed as "xcazp3" it will not dismiss, what is it?

on home page a icon listed as "xcazp3". It won't dismiss and google doesn't know what it is and I can't get it off my home page. Try to open it and it shows 404 error. … (read more)

on home page a icon listed as "xcazp3". It won't dismiss and google doesn't know what it is and I can't get it off my home page. Try to open it and it shows 404 error. What is it?

Asked by surf1mo 1 day ago

Last reply by surf1mo 4 hours ago

deletion of my firefox account with the username d2onovangregg@yahoo.com is needed as i no loger have access to it at all

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username d2onovangregg@yahoo.com is needed as i no longer have acc… (read more)

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username d2onovangregg@yahoo.com is needed as i no longer have access to it at all and cannot delete from my side as i have lost access to it your assistance and help with this would be greatly appreciated and accepted

Asked by donovangregg 5 hours ago

How to change Library Font (Ctrl B or Ctrl J)? It's too hard to read

I was able to change the font in Ctrl J by changing my system font (windows 10, Firefox font used to automatically follow it). However after the latest Firefox update, th… (read more)

I was able to change the font in Ctrl J by changing my system font (windows 10, Firefox font used to automatically follow it). However after the latest Firefox update, that no longer works for Firefox (my system font is still OK). Please help me change the Libabry font again! The default font (probably SegoeUI) is very hard to read on my computer, it's blurry and comes in light gray.

Note: I'm not talking about the website font (it's fine and can be changed in Firefox settings). The library font size is fine too, only the font itself is too hard to read.

Note2: I tried changing my system font to other random fonts (using the registry), restarting my computer in between etc. That still works, but Firefox won't follow.

Asked by endlessfrustration 6 hours ago

Primary password prompt appearing frequently

I have had a primary/master password set in Firefox for years. It only prompted me to enter it once per session. Since version 90, it now pops up at least once a day at r… (read more)

I have had a primary/master password set in Firefox for years. It only prompted me to enter it once per session. Since version 90, it now pops up at least once a day at random times to ask for the password again. This has happened on 3 different devices where Firefox is installed.

How can I stop it doing that or at least extend the time to a week? I know there are hidden config options for these, but they look to be on the default values, so have never changed.

Asked by dafyddt 6 hours ago

white start up screen of Firefox

Firefox starts now with a total white screen for about 30sec before it starts loading my homepage ! and do not get why it is suddenly . It started after windows update … (read more)

Firefox starts now with a total white screen for about 30sec before it starts loading my homepage ! and do not get why it is suddenly . It started after windows update what i straight away had to to disable cause of taskbar bug

Asked by Firefoxuser 15 hours ago

Last reply by Firefoxuser 6 hours ago

PDFs shrink to posage stamp size printing

For the last week or so when I try to print a PDF from Firefox it shrinks to the size of a postage stamp. THe only way to print full size is to open in a PDF program and … (read more)

For the last week or so when I try to print a PDF from Firefox it shrinks to the size of a postage stamp. THe only way to print full size is to open in a PDF program and print from there.

This behavior does not change by altering print settings.

Asked by firefox586 8 hours ago

Syncing problems

Despite having set up a Firefox account I am having issues syncing between my Mac and iPhone. The situation: My Mac has my up-to-date bookmarks My iPhone has old bookmark… (read more)

Despite having set up a Firefox account I am having issues syncing between my Mac and iPhone. The situation:

My Mac has my up-to-date bookmarks My iPhone has old bookmarks which I need updating to mirror Mac. Both devices are signed into my Firefox account

However, when I try to sync it leads to my Mac updating with old iPhone bookmarks.

Can anyone help please? How can I ensure my Mac is the default device?

Asked by craig-thomas4 8 hours ago

confirmation email bounce

not sure why it did since i've been receiving auto emails from firefox for signing in just a couple of minutes ago, but here's my request, please resend confirm email and… (read more)

not sure why it did since i've been receiving auto emails from firefox for signing in just a couple of minutes ago, but here's my request, please resend confirm email and unlock account, please and thank you

Asked by some lad on the net 9 hours ago