how to fix "suggest-unexpected" incompatible database version error?

I'm using Ubuntu 24.04 and just reinstalled for unrelated reasons. I'm trying to copy my Firefox profile over from my backup to the new installation. I used the Ubuntu S… (read more)

I'm using Ubuntu 24.04 and just reinstalled for unrelated reasons. I'm trying to copy my Firefox profile over from my backup to the new installation.

I used the Ubuntu Snap store to install Firefox and put my old profile in -- this is the one that I was using on my previous Ubuntu 24.04 installation just a couple days ago -- and everything seems fine, but I do see this error message:

[ERROR error_support::handling] suggest-unexpected: Error opening database: Incompatible database version: 18

It gets printed when I type things in the search bar, so it seems related to some sqlite database related to history and autocompletion.

Is there a way to fix this? I'm fine with just deleting it, so long as the other parts of the profile remain.

(This is a strange error, since after all I was using the exact same setup -- Firefox on Ubuntu 24.04, installed via snap -- just a couple days ago, and it was, as far as I know, up-to-date.)

Asked by Dan Drake 1 week ago

Last reply by Dan Drake 6 days ago

Firefox maintained and released by mozilla

Hi folks, I'd like to obtain some clarity on provenance aspects of Firefox released as a Flatpak. I see in this article that one of the options is to use flatpak packag… (read more)

Hi folks,

I'd like to obtain some clarity on provenance aspects of Firefox released as a Flatpak.

I see in this article that one of the options is to use flatpak package: https://support.mozilla.org/en-US/kb/install-firefox-linux

Is this article produced / reviewed by mozilla? Is flatpak an officially trusted, backed by mozilla, means of installing firefox on a system?

On flathub one can observe the "Verified" seal which indicates that such package is developed and maintained by original package developers (in case Mozilla). One can also observe in multiple forums here and there that mozilla is the one that builds and maintain this package.

Though a seal is nice, and users opinions are ok, it would be good to have artifacts that would evidence better this relationship. Also, would be good to have this officially stated in mozilla's website, under "Download options and other languages" section, something like "you can also safely install firefox through the flatpak package available on flathub which is developed / maintained / signed by mozilla itself".

Or maybe all of this information is around and i am just not able to link it together.

Thanks

Asked by Fred 5 days ago

Last reply by Fred 5 days ago

Is there now a way to make the "Reopen Closed Tab" actually reopen closed tabs again?

A while back the behavior of the ctrl+shift+t shortcut changed from reopening tab in the current window to reopening tab in the current window or reopening last closed wi… (read more)

A while back the behavior of the ctrl+shift+t shortcut changed from reopening tab in the current window to reopening tab in the current window or reopening last closed window which for me and a lot of other people too made it worse. There's been a thread https://support.mozilla.org/en-US/questions/1421356 but it's been archived without a real solution. Is there now a way like a about:config toggle to bring back the old functionality? I really miss the old behavior.

Asked by D4VID 3 days ago

Last reply by D4VID 2 days ago

remove firefox relay from right click menu

Hi there, I'd like to know if there is a way to remove firefox relay from the context menu, as per screenshot. I really like the relay icon on the email fields, but I do… (read more)

Hi there,

I'd like to know if there is a way to remove firefox relay from the context menu, as per screenshot. I really like the relay icon on the email fields, but I don't want it to show on the context menu and I found no such option on the relay extension. Is there a solution to this?

Thank you

Asked by Debra 3 days ago

Last reply by Debra 2 days ago

Firefox Crashes Even When Not Open/Running

I recently installed Firefox and I keep getting crash notices, even when it is not open/running... I have verified this through the task manager...Nothing named Firefox … (read more)

I recently installed Firefox and I keep getting crash notices, even when it is not open/running...

I have verified this through the task manager...Nothing named Firefox or Mozilla is running...

I don't have this issue with either Brave or Chrome, and I have, and keep updated ESET software, so I KNOW this is a Firefox issue...

Unless this issue can be corrected, I will have no choice but to uninstall it, as I don't need software that crashes even when it is not being used...

Asked by dcbslists 4 days ago

Last reply by dcbslists 3 days ago

Inappropriate search results are removed for minors under 19. only on google when I use firefox

Why do I only get this on firefox?? If I use any other browner I don't get it?? I sign into google and set filter to nope but this get the 'error' If I hit the Verify yo… (read more)

Why do I only get this on firefox?? If I use any other browner I don't get it?? I sign into google and set filter to nope but this get the 'error'

If I hit the Verify your age for your Google Account I get a link to an Korean verity page I'm NOT in Korean I"m in AUSTRALIA

Whats give??

Asked by Robert RZ 1 week ago

Last reply by Robert RZ 6 days ago

Private Tabs disappearing automatically with no more setting to change it

I'm on Firefox 127.0 (42448) ios and all my private tabs were closed on update and now whenever I make a private tab it disappears after the app is closed or refreshes. I… (read more)

I'm on Firefox 127.0 (42448) ios and all my private tabs were closed on update and now whenever I make a private tab it disappears after the app is closed or refreshes. It's kind of behaving like the setting where private tabs are closed automatically but when I looked in the privacy settings of firefox ios it's not there anymore. Does anyone else have this issue? I know theres an existing problem with tabs for firefox but I don't think this is exactly the same because my normal tabs are totally fine.

Asked by Zhong An 1 day ago

Last reply by Zhong An 1 day ago

At random times (with several Gitlab and Google Cloud UI tabs open) keyboard starts severely lagging in Firefox/Ubuntu

The lag is very problematic to me, because I do most of my work using the browser. When the keyboard starts lagging I can only enter text using copy/paste with mouse (whi… (read more)

The lag is very problematic to me, because I do most of my work using the browser. When the keyboard starts lagging I can only enter text using copy/paste with mouse (which works fine). The only way to solve it is to restart Firefox (which can result in lost work).

The lag, when it starts, is 10 seconds or more for each keystroke. It occurs about once every few days.

Ubuntu 22.04.4 LTS

126.0.1 (64-bit) Mozilla Firefox Snap For Ubuntu Canonical-002 - 1.0

I don't use Wayland.

Setting accessibility.force_disabled to 1 did NOT help.

Some lines from the top when this happened:

``` top - 20:21:22 up 2 days, 11:27, 1 user, load average: 0,36, 0,83, 1,02 Tasks: 270 total, 1 running, 268 sleeping, 0 stopped, 1 zombie %Cpu(s): 1,7 us, 0,3 sy, 0,0 ni, 98,0 id, 0,0 wa, 0,0 hi, 0,0 si, 0,0 st MiB Mem : 11776,5 total, 1221,4 free, 7160,2 used, 3394,9 buff/cache MiB Swap: 18432,0 total, 18154,1 free, 277,9 used. 3535,6 avail Mem

  VIRT    RES    SHR S  %CPU  %MEM     TIME+ COMMAND                                                               

6234092 3,1g 101052 S 1,0 26,7 217:04.66 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 138 +

 20,8g 754008 235476 S   1,0   6,3 204:17.24 /snap/firefox/4336/usr/lib/firefox/firefox                            

7402104 518340 108992 S 0,0 4,3 18:16.64 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 4 -i+ 1576384 372564 158532 S 0,0 3,1 3:45.49 /usr/lib/libreoffice/program/soffice.bin --calc file:///home/user/w+ 2913372 356592 100916 S 1,0 3,0 15:18.84 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 278 + 2762568 304556 94852 S 0,3 2,5 0:50.35 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 552 + 3155860 303900 58316 S 0,3 2,5 6:06.12 /home/user/.dropbox-dist/dropbox-lnx.x86_64-200.4.7134/dropbox 4997304 285560 102988 S 0,0 2,4 59:54.84 /usr/bin/gnome-shell 2796144 250836 94468 S 0,3 2,1 1:29.30 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 469 + 2604896 243840 84184 S 0,0 2,0 0:43.95 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 1 -i+ 2797868 217532 95100 S 0,0 1,8 2:41.74 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 327 + 2610924 187876 92820 S 0,0 1,6 0:14.77 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 577 + 2619764 171224 92892 S 0,0 1,4 0:17.94 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 579 + 2514872 163516 93684 S 0,0 1,4 0:14.78 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 591 + 2556276 160004 91440 S 0,0 1,3 0:04.57 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 581 + ```

Asked by valentas 4 days ago

Last reply by valentas 4 days ago

Firefox on macOS hangs for a few seconds when a video stream with audio starts playing, when using bluetooth

I've been dealing with this issue for a long time now, without finding any solution On macOS, whenever I am using Bluetooth headphones (Sony XM4, Airpods Pro), videos wi… (read more)

I've been dealing with this issue for a long time now, without finding any solution

On macOS, whenever I am using Bluetooth headphones (Sony XM4, Airpods Pro), videos will hang for a few seconds just as the video is starting. This happens again if I pause/unpause or if I seek forward/backward on a video. The video "spinning animation" will appear and it will take 2-3 seconds for the video to start. This happens immediately, even if I click pause/start fast (ie: this is not after some delay necessarily). Also, if I mute audio on the video, the issue does not manifest itself.

During the waiting, Firefox itself seem to be hanging: for instance if I click on an extension icon in the toolbar, nothing will happen until the video finally start playing and then the extension menu will open up

When using Google Meet or Zoom for instance, I sometimes have to wait up to 10 seconds or so before Bluetooth Audio/Microphone starts after I've joined a meeting.

The issue is not specific to these platforms: I experience the same issue on other platforms such as Facebook, dailymotion, vimeo, zoom. On Facebook, since videos start muted, I can see the videos start playing right away, and then if I unmute sound the video stops, and start again with sound after 3 seconds or so

The issue does NOT manifest itself when playing an audio-only stream: ex Soundcloud or local radio stations audio stream

Things I've tried and didn't help - Troubleshoot mode - Different Firefox profile - Different Firefox install - Restarting my system

This feels like Firefox/macOS is waiting for Bluetooth to activate, or something like that. I have a feeling this only happens for certain types of video/audio codecs but I am not sure how to validate that (ex: no issues on soundcloud, petron audio-only posts).

The problem is entirely non-existent when I'm using sound output that is not Bluetooth.

This does not happen with other browsers otherwise I wouldn't be posting here :)

macOS 14.5, M1 Macbook Pro

Asked by jfchevrette 4 days ago

Last reply by jfchevrette 4 days ago

Firefox Broken on Treasury Direct Login Page

This site: https://www.treasurydirect.gov/log-in/ When you click "Next" button it opens in a new tab the following URL: https://www.treasurydirect.gov/RS/UN-Display.do… (read more)

This site:

https://www.treasurydirect.gov/log-in/

When you click "Next" button it opens in a new tab the following URL:

https://www.treasurydirect.gov/RS/UN-Display.do

Produces a "page not found" error. Works perfectly on Chromium, Chrome & Vivaldi.

Asked by Derek Christiansen 21 hours ago

Last reply by Derek Christiansen 21 hours ago

Firefox won't open on Mac despite trying everything I've read

Similar to the issue described in this thread (https://support.mozilla.org/bm/questions/1240674), I am unable to open Firefox - it simply refuses to open. I've tried mult… (read more)

Similar to the issue described in this thread (https://support.mozilla.org/bm/questions/1240674), I am unable to open Firefox - it simply refuses to open. I've tried multiple times, the option key, and re-installing. Nothing seems to work, which suggests something about my user settings is the issue, but a) I am not keen on deleting this if possible and b) I won't delete my user settings unless that is necessary. Like the attached thread, I am happy to attach crash reports, but without the ability to even open Firefox properly it's not obvious how I do this - force-quitting it just sends a report to Apple.

Any help much appreciated - I'd quite like Firefox working again.

My laptop is a MacBook Pro 13 2020 (Intel) running macOS Monterey (12.7.4). I installed the version of Firefox available for download as of writing (v127.0 based on Finder).

Asked by Daniel Soutar 2 days ago

Last reply by Daniel Soutar 2 days ago

SLES 15.5 QU2 in Mozilla Firefox 115.8.0esr was not supporting window.close()

SLES 15.5 QU2 in Mozilla Firefox 115.8.0esr was not supporting window.close() and it's showing like "firefox already running , but is not reponding to use firefox you mus… (read more)

SLES 15.5 QU2 in Mozilla Firefox 115.8.0esr was not supporting window.close() and it's showing like "firefox already running , but is not reponding to use firefox you must frist close the exiting firefox process , restart your device , or use a different profile"

Asked by Venkataiah ch 3 days ago

Last reply by Venkataiah ch 3 days ago

How do I get my profile data back after a reinstall from snap?

A firefox support article told me to reinstall firefox from snap on ubuntu, without mentioning anything about the profile, settings, and bookmarks. Now everything is gone… (read more)

A firefox support article told me to reinstall firefox from snap on ubuntu, without mentioning anything about the profile, settings, and bookmarks. Now everything is gone.

Is there any way to recover my local profile?

I don't think it was synced properly with my other devices

Asked by dan_evans2112 4 days ago

Last reply by dan_evans2112 4 days ago

firefox opens a new tab by itself when browsing, especially when shopping

When I'm browsing, especially when shopping, say, Amazon, eBay, or Swanson Vitamins or wherever, FF opens a new tab which remains open to the right of the left-most origi… (read more)

When I'm browsing, especially when shopping, say, Amazon, eBay, or Swanson Vitamins or wherever, FF opens a new tab which remains open to the right of the left-most original tab. Of course, when I + a new tab which I want it to stay open, it opens and, again, by itself, FF closes the first tab and the latter takes over the left-most spot. And, in case of eBay, when I click on an item I want to check, it keeps on opening a new tab on the original tab. Placing the cursor on FF icon on task bar displays all the tabs. I never had things like above happen with previous issue FF. Of, course, I don't know since which FF version was stable in the way I wanted. Does anyone know how to set FF to stop taking all these unwanted actions?

Asked by misosiru 5 days ago

Hacking

There is a hacker who accessed my Google account via Firefox about 10 hours ago, with the result my language setting has been switched to Korean. I live in Hong Kong and … (read more)

There is a hacker who accessed my Google account via Firefox about 10 hours ago, with the result my language setting has been switched to Korean. I live in Hong Kong and have never been to Korea, and I do understand Korean at all. Can you help pls? Thx.

Asked by Alfred Liang 6 days ago

Unable to download (trusted sites, Firefox apps/themes, anything)

For a week or better I have been unable to download anything through my Firefox browser, I have refreshed and uninstalled Firefox (I had to reinstall through another brow… (read more)

For a week or better I have been unable to download anything through my Firefox browser, I have refreshed and uninstalled Firefox (I had to reinstall through another browser) in an attempt to fix this issue to no avail. I cannot download from verified sites, nor am I able to download Firefox's own extensions or themes (when I attempt I get an error telling me to check my connection, screenshot included).

I would like to be able to use Firefox normally again, with the ability to download files and install my extensions restored.

Asked by Chama 6 days ago