• Solved

No Audio in Firefox only.

There is no audio on any website in Firefox only. I'm using Windows 11 Numbered list item When a video is playing there used to be an audio icon showing the tab is pl… (read more)

There is no audio on any website in Firefox only. I'm using Windows 11

  1. Numbered list item When a video is playing there used to be an audio icon showing the tab is playing audio, this does not show anymore.
  2. Numbered list item Firefox does not appear in the Windows volume mixer
  3. Numbered list item The Firefox Task Manager Utility 'Windows Media Framework Audio Decoder is always idle.
  4. Numbered list item I've restarted the Windows AudioSrv service and Windows explorer process

Nothing works. Please help.

Asked by rtwymanjr 4 months ago

Answered by rtwymanjr 4 months ago

  • Solved

How do I disable the new built-in translator?

I need to disable this horrible translator that is now showing up on top of every page I visit, It keeps showing up even after choosing a translation or disabling transla… (read more)

I need to disable this horrible translator that is now showing up on top of every page I visit, It keeps showing up even after choosing a translation or disabling translations for that language. That is probably a bug, but I don't want to wait for a fix, I need to be able to see the pages I visit completely, this thing prevents me from clicking buttons and and is really anoying.

This is the built-in translation feature since I do not use any translation plugins, and started showing up after an upgrade.

Asked by jose90 2 months ago

Answered by jose90 2 months ago

  • Solved

youtube videos will not play video only get audio with green screen

Firefox just updated to version 120.0 I hadn't used youtube for a while. When I tried to play youtube videos none of them will play, only get a green screen with audio I… (read more)

Firefox just updated to version 120.0 I hadn't used youtube for a while. When I tried to play youtube videos none of them will play, only get a green screen with audio In troubleshooting mode they will play Refreshing firefox does not fix the problem

Asked by rlbird2 1 week ago

Answered by zeroknight 1 week ago

  • Solved

XUL Runner Error

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message: XUL Runner Erro… (read more)

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

Asked by raem.kauai 2 months ago

Answered by raem.kauai 2 months ago

  • Solved

YouTube video's sound ok but green screen

I can sign into YouTube ok, and the pictures of the video's are ok, but whatever I try to watch I get a green screen and just the video sound? It started happening yester… (read more)

I can sign into YouTube ok, and the pictures of the video's are ok, but whatever I try to watch I get a green screen and just the video sound? It started happening yesterday. I am getting fed up with YouTube and the issues it has with Firefox. I'm having to use Microsoft Edge to watch videos. I've done the 3 resets it says on the support page, but still have the issue. Many thanks for getting back to me.

Asked by geoff.course1 5 days ago

Answered by cor-el 5 days ago

  • Solved

Last Firefox update lost my all my saved logins/passwords and every bookmark I had.

Well done Firefox team. I got a notification this morning telling me I could update Firefox to the latest version and I had nothing urgent so I did. Imagine my suprise … (read more)

Well done Firefox team.

I got a notification this morning telling me I could update Firefox to the latest version and I had nothing urgent so I did.

Imagine my suprise when all my bookmarks, my passwords and logins appeared to have disappeared. Well, not just "appeared", since I can't find them anywhere on my machine right now.

I've been using Sync for years and when I finally managed to connect (because apparently the password I had been using was wrong ? But did FF tell me ? No ...), I discovered nothing had been saved. Ever.

A really nice morning.

Asked by Alexis 4 months ago

Answered by Alexis 4 months ago

  • Solved

Can no longer view YouTube videos while in Firefox browser

I can no longer view YouTube videos in Firefox browser because they think I have some kind of add blocker installed. I have never installed such a thing and have no idea … (read more)

I can no longer view YouTube videos in Firefox browser because they think I have some kind of add blocker installed. I have never installed such a thing and have no idea how to fix what they are demanding I must fix in order to continue with YouTube in the FireFox browser. In the mean time I have to use some other unfamiliar browser just for YouTube. It appears that some kind of incompatibility has evolved in the recent two or three weeks between Firefox and YouTube.

Asked by timjurek 1 month ago

Answered by zeroknight 1 month ago

  • Solved

Firefox just stops working and has black screen after using it at random times

Firefox just turns into a black screen and becomes unusable. It has been happening for a long time now and i have checked RAM and CPU usage and they are all fine, as I ex… (read more)

Firefox just turns into a black screen and becomes unusable. It has been happening for a long time now and i have checked RAM and CPU usage and they are all fine, as I explored potential causes.

I will be using firefox and it just turns all black on all screens and is completely unusable. To use it again I have to force close all windows and reopen it and it works again.

This is a frequent issue that I have seen

Asked by K_A 2 months ago

Answered by zeroknight 2 months ago

  • Solved

No option to Uncheck Underline Links

Just updated to the latest firefox version 119, and noticed that the url links are now all underlined again. Checked the support page that says it can be undone in settin… (read more)

Just updated to the latest firefox version 119, and noticed that the url links are now all underlined again. Checked the support page that says it can be undone in settings, but when I opened up to the said setting page, there's no option to uncheck underline links. Where else can underline links be disabled?

Asked by kkhoon77 1 month ago

Answered by cor-el 1 month ago

  • Solved

Number on Firefox Icon

The Firefox icon on my taskbar has a great big green number 1 plonked on it. It doesn't seem to relate to the number of windows I have open or the processes running. It's… (read more)

The Firefox icon on my taskbar has a great big green number 1 plonked on it. It doesn't seem to relate to the number of windows I have open or the processes running. It's there even when Firefox is closed. I thought it might be messages but I can't find those either. Its driving me nuts can you please tell me how to get rid of it? I'm running it in Ubuntu on a laptop.

Asked by megallen 1 week ago

Answered by zeroknight 1 week ago

  • Solved

NordVPN installed a management profile, now I can't get rid of it

As the title says: NordVPN's Threat Protection installed a browser management profile. Now, I can't seem to get rid of it. I've refreshed FireFox, uninstalled NordVPN u… (read more)

As the title says:

NordVPN's Threat Protection installed a browser management profile. Now, I can't seem to get rid of it. I've refreshed FireFox, uninstalled NordVPN using App Cleaner, and deleted any/all certs for NordVPN Threat Protection from keychain access.

How can I get rid of the management profile? See attached screenshots.

MacOS: 13.4.1 FF: 114.0.2 (64-bit)

Asked by Mike 5 months ago

Answered by TyDraniu 5 months ago

  • Solved

Amazon Prime Video won't play video on Firefox

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provi… (read more)

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provide no answer. This has been an ongoing problem for several months. I have tried their trouble shooting steps of restarting my system, signing out and re-signing in on Amazon and closing and re-opening Firefox. Allow DRM content is checked on my settings. Thanks.

Asked by marketlink4u 1 month ago

Answered by marketlink4u 1 month ago

  • Solved

Firefox cannot play IMDB video. It shows: This video file cannot be played error code 224002

Firefox cannot play IMDB video. It shows: This video file cannot be played error code 224002 Youtube and other video contents are working fine but IMDB. Chrome and other … (read more)

Firefox cannot play IMDB video. It shows: This video file cannot be played error code 224002 Youtube and other video contents are working fine but IMDB. Chrome and other browsers are playing IMDB video without any issue. Why Firefox does not? Is there anyone who knows how could I solve this problem?

Thank you!

Asked by Ákos Jáger 1 month ago

Answered by zeroknight 1 month ago

  • Solved

Problem with Firefox on macOS 14.0

Google Calendar has not worked right on Firefox (version 118.0.1 (64-bit)) on macOS since I updated to macOS 14.0. For example, when I try to use the "Search" function, I… (read more)

Google Calendar has not worked right on Firefox (version 118.0.1 (64-bit)) on macOS since I updated to macOS 14.0. For example, when I try to use the "Search" function, I can't type a search string. Or sometimes when I create an event I have problems typing in the event title field as well. On these occasions when it doesn't work there is no blinking cursor placed at the left end of the text field, so you can't type in that field.

Hoping that this isn't just me, since I really like using FIrefox. Have had to move to the Edge Browser because Google Calendar is a central tool for me that has to work without having to fiddle around.

Asked by MrDoh 1 month ago

Answered by MrDoh 1 month ago

  • Solved

Access denied

Today I went to tesco.com site OK, but when I tried to login I got an Access denied message: "You don't have permission to access "http://www.tesco.com/account/login/en-G… (read more)

Today I went to tesco.com site OK, but when I tried to login I got an Access denied message: "You don't have permission to access "http://www.tesco.com/account/login/en-GB?" on this server.

Reference #18.96421202.1700656983.3e25708 "

I cleared cookies and history and eventually uninstalled and re-installed firefox, but still the massage persists.

MS Edge and Google get me i fine, but I prefer to use Firefox if possible. Can you please suggest a way to prevent the error message.

Thanks

Asked by trish-and 1 week ago

Answered by trish-and 1 week ago

  • Solved

Firefox is not asking where to save files

Firefox is downloading files directly to my Downloads folder instead of asking despite having turned on every setting that says it should ask first. Under about:preferenc… (read more)

Firefox is downloading files directly to my Downloads folder instead of asking despite having turned on every setting that says it should ask first. Under about:preferences I have turned on "Always ask you where to save files" under Downloads, and I have set Applications to "Ask whether to open or save files". I have even gone in to about:config and turned off "browser.download.useDownloadDir", but the files are still going directly to my default folder.

Asked by m_dessain 4 months ago

Answered by m_dessain 4 months ago

  • Solved

Unwanted Redirect

When I go to my church website, www.universalist.org, it automatically redirects to www.webhostking.net. How do I stop this? Both Chrome and Microsoft Edge block this red… (read more)

When I go to my church website, www.universalist.org, it automatically redirects to www.webhostking.net. How do I stop this? Both Chrome and Microsoft Edge block this redirect.

Asked by dave_skidmore 3 months ago

Answered by zeroknight 3 months ago

  • Solved

Google search intermittently takes about a 30 seconds to load

Intermittently (maybe 1/20 times?), when I try to do a Google search from the URL bar I'll get a tab that doesn't load for about 30 seconds. If I search for the exact sam… (read more)

Intermittently (maybe 1/20 times?), when I try to do a Google search from the URL bar I'll get a tab that doesn't load for about 30 seconds. If I search for the exact same thing in another tab it will load instantly, and if I select the url and press enter it will also load instantly. I am seeing this issue both when entering a search and when selecting text and clicking "Search Google for X".

I found a recommendation on a similar issue to set security.tls.enable_0rtt_data = false in about:config but I have seen no change with that setting.

Asked by iondune 3 months ago

Answered by iondune 2 months ago

  • Solved

Cannot add extensions to address bar area.

Hello! For some reason I can't add separate icons for extension quick menus to the address bar area and am only able to add the extensions "master" button which shows a l… (read more)

Hello! For some reason I can't add separate icons for extension quick menus to the address bar area and am only able to add the extensions "master" button which shows a list of extensions without going to the settings page. I've tried to go to customize toolbar to add the extension icons to the bar but none of them show up, and I know for a fact that the extensions have icons, I've added them to the bar on other computers.

Asked by Wafflasy 5 months ago

Answered by cor-el 5 months ago