Firefox Support Forum

Hello,

When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually download the app installer and update to the most current version which is what I did for version 125.0.1, yesterday.

I have tried uninstalling and reinstalling firefox, installing the beta branch, refreshing firefox, running in troubleshooting mode, completely deleting all user firefox files, and I still get the error. No DNS resolver issues to the update server. No firewall issues. No network blocking (tested with other devices).

This issue started after March update to 124.0.1 and continues to current stable release 125.0.1.

This issue also seems to extend to checking for extension updates.

Below are browser logs for when i try to check for update or update extensions.

App Update Logs: AUS:AUM AppUpdater:check - currentState=STATE_IDLE AUS:AUM AppUpdater:check - starting update check AUS:SVC CheckerService:checkForUpdates - checkType: 2 AUS:SVC CheckerService:checkForUpdates - Making new check request for check id 86. AUS:SVC CheckerService:getUpdateURL - checkType: 2 AUS:SVC CheckerService:getUpdateURL - update URL: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - sending request to: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - request got 'error' event AUS:SVC CheckerService:#updateCheck - Failed. request.status: 2152398919 AUS:SVC getStatusTextFromCode - transfer error: Data transfer was interrupted (please try again), code: 2152398919 AUS:AUM AppUpdater:check - Update check failed; CHECKING_FAILED

Extension Update Logs: 1713382616474 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616475 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616476 addons.update-checker WARN HTTP Request failed for an unknown reason 3 1713382616477 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616478 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616481 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616483 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616484 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616486 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616487 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616493 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616494 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616495 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616497 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616502 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616503 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616504 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616507 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616512 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616514 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382617489 addons.update-checker WARN HTTP Request failed for an unknown reason HTTPS-Only Mode: Not upgrading insecure request “http://r3.o.lencr.org/” because it is exempt.

Hi, Hope you all are doing well. I recently checked my website [removed] on different browsers. Website is working fine with most of the browser, but when i checked it on Firefox i got an error in DevTools "Image corrupt or truncated". What does it mean? This is a category image and present on sidebar of website. But all other images are same, i mean with same size and format. Why exactly this image is creating an issue?

Kind Regards, Hassan Mujtaba

My issue is that I have a huge amount of likes in my Instagram interactions and I would prefer to not have to just manually scroll. There are extensions that if the scrollbar is at the edge of my browser screen they all work. but sadly if its a scrollbar not at the edge of my browser screen they do not take affect.

https://addons.mozilla.org/en-US/firefox/addon/autoscrolldown/?utm_source=addons.mozilla.org&utm_medium=referral&utm_content=search

if the solution is with javascript in console, or to edit the html

just inform me what you need me to get to get from the body inspect element in order to know what element is the scrollbar i will do that for you!

i just want this to be able to be autoscrolled, but the extensions wont do it

if someone could help me id really appreciate it

continue in /questions/1427133 thread.

I was trying to save a mail message into a Local Folder, and Firefox produced the following pop-up message:

Error - bsn on Local Folders There is not enough disk space to download new messages. Try deleting old mail, emptying the Trash folder, and compacting your mail folders, and then try again.

I assumed that my C-drive was full, so I deleted a large file. The same message appeared. Then,after I realized that I could save messages into other Local Folders, I looked in the Local Folders directory. I saw that there was a file bsn.msf, but the bsn file was missing. I am restoring it from a backup from nine days ago. The pop-up message is clearly wrong/misleading. I am running 118.0.1 on Windows 10 Professional 22H2 64-bit. I see that I need to upgrade to 118.0.2, which I will do as soon as I finish entering this bug report.

Is this the only way to send thunderbird an email??? If it is that's OK. I am a fairly new customer of Thunderbird. I have a new laptop and want to find out if Thunderbird has any questions forb me to answer. I think my password is OK, cause I signed in somehow. I am Blaine McKearney phone  : [removed from public] , email : [edited] @telus.net in Calgary, Alberta, Canada. Please send me an email if I have failed to open an account properly.

TL;DR: Make sure you're on the latest... turn Sync off on the computer that isn't showing the remote tabs, then turn Sync back on.

Details:

Three computers (Windows), a phone, and a tablet. Firefox 124.0.1.

Sync is enabled and generally seems to be working fine. But I just noticed, on one computer, that when I went to Firefox View, and clicked on "Tabs from Other Devices", that it was showing nothing, other than the, "Log into your Firefox Profile", which I was already logged in... so that was messed up.

Did a number of things, like checking the other computer, manually syncing from the other computer, coming back to this one, and telling it to manually sync. It also seemed to be stuck in syncing (a grayed button that said "Syncing...")

I looked, and there was an update available to 124.0.2, so I used this opportunity to upgrade.

When I came back in, I still didn't have the remote tabs showing up, so I turned off "Sync" entirely, but didn't log out of my Firefox account, and then turned it back on.

Now I'm seeing the remote tabs.

That's how I fixed it. I hope it helps. I see others having Sync problems, and getting terrible suggestions that are not helpful. In this case it's the simple thing that fixed it for me. Turn it off and turn it on again. If that doesn't work, unplug the computer from the wall and plug it into another outlet.  ;-) ( That's a joke for those of you with a sense of humor. )

Locking this thread, please continue here: [/questions/1444052]
I had to delete Firefox on my iPhone because links in emails wouldn't open anymore. Yes, it was set for default.

When I re-installed it, the tabs don't close. I hit the X to make a webpage go away and open a new tab. Hit that X when I'm through. Then close an empty Firefox on my phone.

When I reopen Firefox, I get all these little miniature webpages of the tabs I closed. I don't want them. I closed them because I was through. You guys are wasting my time making me close them again and again ...

Please tell me how to set Firefox on my iPhone so that when I open it I get my homepage with shortcuts I have chosen and nothing else.

Thank you, Roxanne

bp-a83a8b60-4fe9-4a58-9d27-908cd0231005 10/5/2023, 4:25 PM bp-570587d5-134a-4511-95e7-584bf0231005 10/5/2023, 4:25 PM bp-fbc94cef-e0df-4f3b-ac83-599320231005 10/5/2023, 4:25 PM

i posted a crash question yesterday and got an email asking me to post these the time is the same i assume because i hit "submit" at the same time for all of them i'm posting blind here because there was no link in the email back to my original post - maybe something else that should be fixed

duplicate of /questions/1443841 thread.

I cannot get firefox to update. It is set up for automatic updates but they don't happen. Even if I try manual installation of updates it says the update fails. I ran it in troubleshooting mode and the problem still exists. I restarted my computer and the problem still exists. I am using a mac running on Monterey. How can I get it to auto update again? (and even though it says failed to check for or install updates, it looks like I do have the latest version of firefox)

I run a website that is custom built and we are seeing a potential issue in which the headers and header links are showing in the reader view of every page above the content for the page. But I'm also not sure if this is necessarily bad or might be affecting SEO.

Does anyone know whether this is detrimental to SEO, and if so, are there any suggestions on what might be causing this to happen in the code?

Hello,

I have requested support for this issue multiple times. Please assist.

Firefox always displayed my website main image until the latest update. Now on any device that uses the Firefox browser my main website homepage image does not display leaving a huge white area on the homepage. This of course is now a major issue that did not exist with this same image before.

Nothing has changed in the programming of my website which is why I need support from your tech and if anything is blocked could Firefox please unblock my main image to show on all Firefox browsers?

Website: https://herlifetherapist.com

I look forward to your quick response.

Thank you

duplicate of /questions/1443809 thread.

I need help with everything to do with email so what is your email address or what is your phone number so I can ask my questions ?

Blaine McKearney, [removed email and phone# from public support forum] Calgary, Alberta , Canada .

Locking this thread, please continue here: [/questions/1443259]
We have enabled the "Prevent changing proxy settings" policy from the Group Policy Management Console. However, we've encountered an issue where Firefox browser overrides this policy. It has come to our attention that Firefox is the only browser that allows users to change the default Windows proxy settings directly from the browser itself.

To address this, we want to prevent users from changing proxy settings via Firefox browser as well. Could you please provide guidance on how to disable this feature?

The solution given by cor-el works very well.

Thanks cor-el ! I needed that.

But you won't know it until you access more unique folders than you already have in the list.

For instance, when you access the 8th folder that is different it will be sticky, when you access a 9th that is different it will be sticky. Kind of like a "most recently used" list. You won't see the extras until they happen.

Solution given by Cor-el: There is a pref on the about:config page that defaults to 7 to set the number of entries to show in this list of recently used folders.

- about:config => browser.bookmarks.editDialog.maxRecentFolders = 7
- https://support.mozilla.org/en-US/kb/about-config-editor-firefox 

Original post at: https://support.mozilla.org/en-US/questions/1410392#answer-1574837

Thanks again,

Mike.

My home screen and all other browsing screens are so high and wide that I can't scroll down because the side slide bar is not on the screen. I have no idea how this happened! I can't find any articles that help me reduce the screen size that I can understand. There seems to be no solution option in firefox settings to adjust the screen size. The View tab does not help because it just offers zooming of the data on the screen, not the actual size of the screen.

Starting about a week ago, when I use Firefox 124.01 on my Windows 10 PC to visit Ebay, the pages show in Portuguese, and the country shows as Brazil. I'm in the USA. This problem does not occur when I use Chrome, Opera or Edge. Any idea about why this has happened and what I can do to fix it. On Ebay, I can manually change the language and location, but if I close Firefox, the problem returns. I'm using the version of FF that keeps no cookies or history. Thanks