• Solved

Tabs Crashing on New Laptop

bp-b2807458-921f-40fb-8086-b06fa0201125 11/25/2020, 7:01 AM View bp-db55fcc3-4398-4416-a1a6-86c540201125 11/25/2020, 7:01 AM View bp-9c11b0c1-baa7-4f1c-9afb-2a28002… (read more)

bp-b2807458-921f-40fb-8086-b06fa0201125 11/25/2020, 7:01 AM View bp-db55fcc3-4398-4416-a1a6-86c540201125 11/25/2020, 7:01 AM View bp-9c11b0c1-baa7-4f1c-9afb-2a2800201121 11/20/2020, 4:49 PM

Here is the crash info. Recently, usually when scrolling through sites, my tabs would crash unexpectedly. This is a brand-new laptop that I have had for a little over a week now. Any help would be greatly appreciated.

Crash Reason: EXCEPTION_ACCESS_VIOLATION_READ

Crash Address: 0xffffffffffffffff

Asked by XxPureToxinsxX 3 days ago

Answered by FredMcD 3 days ago

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Lost all bookmarks after Firefox/Windows update!

Hello Community Do hope someone can help? Have tried all suggestions in Support area on topic: Lost/Recover Bookmarks. Also spoke to Windows Support and was told to call… (read more)

Hello Community

Do hope someone can help?

Have tried all suggestions in Support area on topic: Lost/Recover Bookmarks. Also spoke to Windows Support and was told to call Mozilla Firefox Technical Support. I've been unable to find a number.

I had a Windows update around the same time as a Firefox update, May/June, only realised all saved bookmarks prior to June 2020 have disappeared. This has never happened before.

Urgently need to find out if there's a method of retrievel or have it confirmed that all of these very important bookmarks are permanently lost.

Thank you in advance

Asked by Col 4 months ago

Answered by Col 4 months ago

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Activating AOL from Firefox log in

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Hi folks. I know this is an easy question for you has me baffled. My old computer (Windows-7) has Firefox configured to automatically start my AOL account. But.......I can't recall the settings to make my new PC (Windows 10-Pro) do the same thing. Any ideas/suggestions welcome. Thanks Crady Adams

Asked by RCACRADY 1 day ago

Answered by FredMcD 1 day ago

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Fox News Reader Comments Section

Strangest quirk happened recently. When I scroll down a Fox News article to the reader's comments, half of the comments are embedded with question marks etc. that make t… (read more)

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Asked by procket52 16 hours ago

Answered by FredMcD 14 hours ago

  • Solved

"New" Firefox Search Result Hijacker

Hi, I recently downloaded and installed some Android emulator named "Andy". Unfortunately, the .exe also installed all kinds of other Software on my Windows 7 system. I … (read more)

Hi,

I recently downloaded and installed some Android emulator named "Andy". Unfortunately, the .exe also installed all kinds of other Software on my Windows 7 system.

I removed most of the unwanted Software but one problem remained: A search result hijacker was part of the package. It replaces the top 4 results with some cryptic redirect links that are luckily displayed in a different font, otherwise I wouldn't have noticed at all.

I tracked the issue down to a addon in Firefox (see attached screenshot) that I cannot remove, no matter what I try.

What I tried to remove it: - I tried to remove the addon via about:config - I tried to run Firefox in safe mode and uninstall it - I tried to factory reset Firefox - I Installed Avira and made a system scan - I installed MalwareBytes and made a system scan - I check all the extension folders for addons that I do not know but can't find anything - I checked my whole system for any xpi-files but couldn't find any.

I am out of ideas. I can disable the addon but thats about it. After a while Firefox will shut itself down and the next time I start it, the addon is on again. When I resinstall FIrefox, the same thing happens. The addon is always back.

When I inspect the element it loads some invisible icon file that is supposedly located in "src="jar:file:///C:/Windows/Installer/%7BB28AF4A4-C997-4A5B-A111-FD1E65138A8D%7D/%7B02E337C0-4D70-452D-AA64-92D0A8C5D953%7D.xpi!/icon48.png"", if that helps. But the location doesn't exist on my system.

Can anyone here help me? I alread sent a problem report via the official tool.

Sincerely Florian

Asked by flau 2 weeks ago

Answered by flau 2 weeks ago

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Tabs won't close, suddenly links open a new window instead of a new tab.

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Asked by gah1114 13 hours ago

Answered by gah1114 13 hours ago

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Asked by roger.rostock 3 days ago

Answered by cor-el 2 days ago

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Hello,

I have been having weird problems with my Firefox since I tried getting back to using it. I have reset everything before using it again. I changed the language back to English but the hamburger icon list is in Japanese. A minor issue but I can manage.

But this one is really annoying. I click on a link and it closes it down for me in 1 second. Here's a short clip of what I'm referring to.

https://streamable.com/hd9879

Please help me solve my problem. I just want to download files from my email.

Asked by jjtconstantino 1 day ago

Answered by cor-el 1 day ago

  • Locked

How to PRESERVE history (NOT delete history)

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1315573. Please follow up there, thanks.] Hi - I want to PRESERVE my history. I do not want to DELE… (read more)

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1315573. Please follow up there, thanks.]


Hi - I want to PRESERVE my history. I do not want to DELETE my history. I got an answer from 'FredMcD' and implemented it, and it made things worse! I was seeing "today" and "yesterday" and sometimnes "7 days". After his "fix" it was ALL missing. I didnt even have yesterday's browsing history! Please HELP. Thanks. Peter

Asked by pete47 1 day ago

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Can I turn off the "control media playback via hardware media keys on a keyboard or headset or virtual media control interface" function? (Firefox 81.0, Windows 10) … (read more)

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Asked by Hey Google 3 months ago

Answered by TyDraniu 3 months ago

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Answered by Yizee24 1 day ago

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Hi:

I located the following instructions for sorting bookmarks: "Click Bookmarks and then click the Show All Bookmarks bar at the bottom. Right-clickHold down the Ctrl key while you click on the folder you want to sort, then select Sort By Name. The bookmarks in that folder will be sorted alphabetically.".

I followed them, got to sort but nothing happened regardless how many times I tried. Is this supposed to work on an Apple?

Thanks.

Asked by Sue 1 day ago

Answered by FredMcD 1 day ago

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I started having problems with YouTube recently and I think it is a Firefox issue. I am running version 82.0.3 (64-bit) and when I log into YouTube, the Home page is not … (read more)

I started having problems with YouTube recently and I think it is a Firefox issue.

I am running version 82.0.3 (64-bit) and when I log into YouTube, the Home page is not displaying all the content.

I have attached severl screenshots and you can see the problem as follows:

Image Sign In 1 shows the YouTube home page before signing in. Image Sign In 2 shows the YouTube home page after I have signed in using my Google account and you can see at the top right of the screen that my Google Account avatar (Darth) is showing. However, a lot of the content, e.g. Watch Later, Classics and My Subscriptions which are user related are all missing and if you compare this image to Image Sign In Chrome you can see that Chrome is showing everything and works correctly.

I tried this on Edge as well and it works all okay, the same as Chrome, so that is why I think there is an issue with Firefox.

Also, on the left side in the middle in Image Sign In 1 and Image Sign In 2 you can see a blue Sign In box with the words "Sign in to like videos, comment and subscribe." If you select this option you get an error which is in Image YouTube Sign In Error so I don't know if this is related to my problem but I thought it may help highlight what the problem is.

Any confirmation that it's a Firefox issue or any solutions to what is causing it would be appreciated.

Thanks.

Asked by Hawkeye 2 weeks ago

Answered by Hawkeye 1 day ago

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Kernel: 5.4.0-53-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 4.6.7 wm: muffin dm: LightDM Distro: Linux Mint 20 Ulyana base: Ubuntu 20.04 focal

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File not found

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   Check the file name for capitalization or other typing errors.
   Check to see if the file was moved, renamed or deleted.

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Answered by FredMcD 1 day ago

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Has anybody seen this?

As of the last few days, Firefox is starting to show jobs at Glassdoor like the image sent here, as per Glassdoor I have cleared the cache and cookies, but it still shows it like this, they also suggested to use another browser, which I did and they don't show it the same way, I don't know if this is a bug in Firefox or a problem in Glassdoor's code, but it's pretty annoying.

Thanks,

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Answered by Martijn 1 day ago