Firefox Root Certificate Expiration: Questions & Tips for Updating

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s … (read more)

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s crucial to update to Firefox 128 or newer to avoid issues with add-ons, DRM-protected content, and other features.

For full details, check out Update Firefox to prevent add-ons issues from root certificate expiration.

If you have questions about the update or need help with the process, this is the place to ask! Whether you’re just starting or you’ve already updated and want to share your experience, we’d love to hear from you.

Let’s come together, share tips, and ensure we’re all prepared. Drop your questions or insights below!

Asked by Lucas Siebert 3 months ago

Last reply by ahonx.n21 1 day ago

  • Solved

Can I disable or remove the new sidebar that appeared today with the latest update?

I updated my desktop browser today and now there is an expandable sidebar at the left margin of the window showing tool icons for Tabs from other devices, History and Cus… (read more)

I updated my desktop browser today and now there is an expandable sidebar at the left margin of the window showing tool icons for Tabs from other devices, History and Customize sidebar. I can see how to remove tool icons and how to expand or collapse sidebar but can I remove the sidebar completely? Is this an option? I prefer the old look with the browser web page content extending all the way to the left of the screen, without the narrow vertical sidebar.

Asked by Ferrara 1 month ago

Answered by tony289 1 month ago

Your account has been locked for security reasons

I'm getting a message "Your account has been locked for security reasons" when trying to signin into firefox or using my regular signin method on the mozilla website. Wh… (read more)

I'm getting a message "Your account has been locked for security reasons" when trying to signin into firefox or using my regular signin method on the mozilla website.

When i use the Google option it works on the website (including support page) but in the browser this option is not available. I'm unable to unblock my account. Haven't received un unblock email or something.

Asked by Sidney M 1 week ago

Last reply by F. 1 week ago

  • Solved

Firefox 32xbit for Windows 7 Ultimate x32bit laptop

I am using a windows 10x64bit desktop and I want to find a 32 bit version of Firefox for my laptop which uses Windows 7 x32bit. I have tried the download for customising,… (read more)

I am using a windows 10x64bit desktop and I want to find a 32 bit version of Firefox for my laptop which uses Windows 7 x32bit. I have tried the download for customising, ie set it for Win7/8 but the version which is downloaded reflects on the laptop that that version can only be used on a Win 10 computer. Please give me a link where I can find the 32 bit version of Firefox meant for Win 7. THANK YOU.

Asked by Karen van Staden 5 months ago

Answered by Karen van Staden 5 months ago

Internet Download Manager (IDM)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no… (read more)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no change.

Here is the issue: 1. I open Firefox (Duck Duck Go is my default) (132.0.2 (64-bit) 2. I type "vintage sci fi movies" 3. Click on "videos" 4. Pick any movie (example: The Phantom Planet (black and white but this does not matter) 5. In the Choose How you Watch, I click the left icon - Watch Here, and not Watch on YouTube; also click Remember my choice 6. The movie starts but there is no IDM dialogue 7. If I then click Watch on YouTube inside the movie, it switches to YouTube and the movie starts, AND the IDM dialogue pops up.

As I said, this worked in Firefox/DDG a couple of weeks ago.

IDM version is 6.42 Build 23, full (paid for) version Oct 15 2024 The IDM Integration Module in Firefox shows as Version 6.42.22, last updated Oct 28 2024.

Can you assist please.

Asked by lps5005 1 month ago

Last reply by markwarner22 1 month ago

Performance Issue on Specific Website with Official Firefox Build

Since mid-December, I've been experiencing abnormal lag on the https://namu.wiki website when using the official build of Firefox. For example, there's stuttering during … (read more)

Since mid-December, I've been experiencing abnormal lag on the https://namu.wiki website when using the official build of Firefox. For example, there's stuttering during page loading, and when I hover the mouse cursor over a hyperlink, there's about a 3-second delay before it responds.

However, I found that the site works correctly when using the Nightly build of Firefox. I suspect that this issue is not related to any extensions.

According to the page https://namu.wiki/w/Firefox#s-4.1.1 similar issues have occurred in the past with the official Firefox builds.

Please help.

Asked by EV7D0D 1 week ago

Computers will not update from 133.0.3 to 134.0 using internal updater

My main, daily used computer updated to FF 134.0 when it was released. Two other computers that are less used will not. All are Win10. The two computers were booted up th… (read more)

My main, daily used computer updated to FF 134.0 when it was released. Two other computers that are less used will not. All are Win10. The two computers were booted up this weekend, but when you try to check for updates, it says they are already up to date. Both are 133.0.3 and have never had update issues before.

Was the 134 update pulled for some reason?

I know I can probably manually download and install the update, but am worried there may be problems with 134.

Asked by andyross 2 days ago

How to turn off ad blocker

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How d… (read more)

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How do I find out if an ad blocker is enabled on my Firefox and, if so, how do I turn it off? I have ensured that the ad blocker option in settings is unchecked and even added this web site to permissions but to no avail. Can someone help? Here is the message I get but none of the steps in this message I am told to take show up on my screen:

Adblock Plus Instructions

   Click the AdBlock Plus icon in the extension bar.
   Beneath “Block ads on”, click the large blue toggle next to “This website”.
   Click refresh.

Were these instructions helpful?

Asked by Bruce Nicholson 4 months ago

Last reply by cor-el 4 months ago

New Tab shortcut icon sizes have been "reduced"

Today the icons on New Tab have been resized which makes it difficult to see the differences. As seen in the attached images the logo icons have been reduced in size but… (read more)

Today the icons on New Tab have been resized which makes it difficult to see the differences. As seen in the attached images the logo icons have been reduced in size but the generic letter icons have had their outside edges overlain with the border. Not only has the visible area of the thumbnail been reduced but the title for each of the icons has also been truncated. Another thing to note is there is also more vertical space between the icons.

When I looked into this further I found information about the about:config page. As per https://support.mozilla.org/en-US/questions/1338808 I found and edited the browser.newtabpage.activity-stream.newNewtabExperience.enabled key to false. This did not change the icon size.

I also noticed the next key browser.newtabpage.activity-stream.newNewtabLayouts.variant-b So I changed it from true to false. This seemed to work... Hooray!!!

Unfortunately after I closed and reopened firefox the small icons were back.

Please help, the shortcut icons are only helpful if they are readable and identifiable.

Asked by markbe1 6 days ago

Last reply by Agent virtuel 6 days ago

Download YouTube Videos

I would like to be able to download YouTube videos. Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini? I tried Video DownloadHelpe… (read more)

I would like to be able to download YouTube videos.

Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini?

I tried Video DownloadHelper and YouTube Video Downloader and didn't see any action.

Do I need to setup settings a certain way to make it work?

What are the steps to make it work?

Thank you for your assistance.

Asked by blejt3im1 4 days ago

Last reply by amitietouristique 3 days ago

New tab shortcuts layout problem.

Until version 124, users could freely arrange shortcuts. However, after the update, the blank tiles disappeared and were forcibly aligned. Is there a workaround to use it… (read more)

Until version 124, users could freely arrange shortcuts. However, after the update, the blank tiles disappeared and were forcibly aligned. Is there a workaround to use it like before?

Asked by O 5 days ago

  • Solved

How to add translation direction in Ukrainian ?

The built-in translation feature in the browser is a great feature. In the settings I have loaded Ukrainian language but when I click on the translation button at the end… (read more)

The built-in translation feature in the browser is a great feature. In the settings I have loaded Ukrainian language but when I click on the translation button at the end of the address bar it is not displayed in the list. Can you please tell me what I need to do to display the language I need?

Asked by it.globus 3 weeks ago

Answered by TyDraniu 3 weeks ago

  • Solved

Mac desktop firefox does not display "see more" link in LinkedIn profiles

Hello, I have a Mac desktop running Seqouia 15.1.1, and I'm using Firefox, primarily. Inside LinkedIn, the "see more" link is missing in people's profile sections. I c… (read more)

Hello,

I have a Mac desktop running Seqouia 15.1.1, and I'm using Firefox, primarily.

Inside LinkedIn, the "see more" link is missing in people's profile sections. I can;t expand any of these sections to read them in full.

They are present in Chrome. They are present on my iPhone.

I've reset everything I can think of but nothing impacts it. Also, this is a fairly new problem. So, something updated that caused this but Idk what.

The attached images give examples.

1st image (FF): Where the "..." is, a "see more" text link should also appear. 2nd image (CH): "See more" is present.

Asked by kenjensen990 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago