Cannot make calls on messenger, get message on popup window something went wrong

I cannot make calls via Firefox on Facebook Messenger. In the second window that normally loads tells me that something went wrong. (in Dutch tells me "Er is iets fout ge… (read more)

I cannot make calls via Firefox on Facebook Messenger. In the second window that normally loads tells me that something went wrong. (in Dutch tells me "Er is iets fout gegaan" This happens on both my computers, Windows and Linux. Even when I start Firefox in troubleshoot mode it is still not working. However works absolute perfectly in Google Chrome. The problem started today by my knowledge for no apparent reason. I tested the camera in Firefox, works. I tested the microphone in Firefox, works, no problem. Also I granted Facebook permission to use the microphone and camera.

Asked by Jan-holtman 3 days ago

Display driver crashes viewing rumble w/newley downloaded and installed 103.0.0

Yesterday I downloaded and installed 103.0.0 Went to a website to view a rumble video, display driver crashed, had to restart computer. Today I checked for new version sa… (read more)

Yesterday I downloaded and installed 103.0.0 Went to a website to view a rumble video, display driver crashed, had to restart computer. Today I checked for new version saw 103.0.1. Downloaded & installed it, tried same websites as yesterday, 3 in total, same problem.

Am using win7PRO, updated until Bill quit stopped supporting it. Have had NO problems with other vid platforms.......

Asked by gp952 2 weeks ago

Last reply by foreverlarz 1 day ago

face book messenger

I cant connect to face book messenger i get this message: Something went wrong Try restarting Firefox or restarting your computer. For more troubleshooting suggestions, v… (read more)

I cant connect to face book messenger i get this message: Something went wrong

Try restarting Firefox or restarting your computer. For more troubleshooting suggestions, visit our Help Center.

If the issue persists please let us know. Report an issue.

Asked by carolanne.b.martin 3 days ago

Firefox 102&103 in Ubuntu 22.04 STOPs frequently. Need to restart Firefox!

Firefox just locks up. The mouse cursor can be used to resize the window, but is otherwise unresponsive, except to to minimize, maximize or close the window. If I click m… (read more)

Firefox just locks up. The mouse cursor can be used to resize the window, but is otherwise unresponsive, except to to minimize, maximize or close the window. If I click minimize and then restore the window, Firefox will have executed the last mouse-click before minimizing. This happens after five minutes or so after starting Firefox, whether I have only 4 or 5 tabs open, or a whole pile of tabs. All I can do is click X in top RHS, and then restart Firefox. Then click the "recently closed tabs" to get back to where I was. I have tried clearing the cache and (most of) the cookies. As well I did a complete refresh of Firefox, and disabled all the add-ons, but the problem is still there Running on a (old) Lenovo Thinkpad E545 with 16GB, Ubuntu in a SSD using a 50 GB partn with 30GB free. This problem occurs only in Firefox- all other apps continue to run!

Asked by aqk 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does. How do I get Firefox to allow this to happen again?

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does.… (read more)

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does. How do I get Firefox to allow this to happen again?

Asked by rjhnatiuk 4 weeks ago

Last reply by jscher2000 - Support Volunteer 1 week ago

  • Solved

Log into Microsoft OneDrive on the web no longer works

I have Firefox 100.0.1 on my Mac desktop, and Firefox 100.0 on my MacBook Pro laptop. I can no longer access my Microsoft OneDrive account via the web on my desktop, but … (read more)

I have Firefox 100.0.1 on my Mac desktop, and Firefox 100.0 on my MacBook Pro laptop. I can no longer access my Microsoft OneDrive account via the web on my desktop, but I still can do so on my laptop. I have gone through your posted troubleshooting steps for Firefox on my desktop, to no avail. How do I get my desktop back to version 100.0 so it will work again? I can access my OneDrive account via the web on my desktop when I use the Safari browser, so the issue is definitely with Firefox version 100.0.1, and not with my desktop.

Asked by lalucher6 3 months ago

Answered by FredMcD 3 months ago

Camera use

My camera was working with this browser before and now it won't work. I have got to get some documents notarized and it requires facial recognition with my camera. … (read more)

My camera was working with this browser before and now it won't work. I have got to get some documents notarized and it requires facial recognition with my camera.

Asked by bushwacker98506 3 months ago

Last reply by Dropa 3 months ago

Facebook Messenger call recieve feature is not working

Hello, in summary my scenario is written below; Earlier when someone used to call me on Facebook Messenger, I could see someone calling (the messenger call sound and inte… (read more)

Hello, in summary my scenario is written below; Earlier when someone used to call me on Facebook Messenger, I could see someone calling (the messenger call sound and interface appeared) and receive the call. However the problem now is, this whole feature is gone JUST for FIREFOX. I tried checking on Opera, Edge and Chrome, all works fine. Only on Firefox this is gone. So now I have to rely on my android device to attend this calls which is too much problematic as I mainly work on a PC. Can someone please find me a troubleshoot to this problem? Thanks in advance.

Asked by PGhosh 3 months ago

Last reply by PGhosh 3 months ago

Firefox downloading 0 byte htm files moz-safe-about resources

I was watching anime today on some site and my firefox was downloading many files without my knowledge into my download folder. I'm worried that it can be some viruses? T… (read more)

I was watching anime today on some site and my firefox was downloading many files without my knowledge into my download folder. I'm worried that it can be some viruses? This is a screenshoot. Should i be worried? Thank you for help.

Asked by t.martynik 3 months ago

Last reply by ashleedawg 1 week ago

Can not log into Last Pass extension with newest Firefox update

I use Last Pass for passwords & it's worked in the past on Firefox. After updating Firefox, the Last Pass extension in by toolbar is black - in the past I would click… (read more)

I use Last Pass for passwords & it's worked in the past on Firefox. After updating Firefox, the Last Pass extension in by toolbar is black - in the past I would click that, open the Last Pass page to sign in, then the icon turns red and functions. Now when I click the icon a frozen page comes up that never loads. I can sign in to the Last Pass webpage, but that doesn't turn on the extension.

Any advice appreciated - thanks!

Asked by washburnkristen 4 months ago

Last reply by rob.nash1984 1 week ago

  • Solved

Firefox not asking where to download files

I have always had my browser set to ask me where to save anything I'm downloading, as you can see by the attached screenshot. However, every single file I have downloaded… (read more)

I have always had my browser set to ask me where to save anything I'm downloading, as you can see by the attached screenshot. However, every single file I have downloaded for the past 2-3 days has first gone into my Downloads folder instead, forcing me to re-download the file in order to get it into the correct folder. If this was for personal usage, I wouldn't care, but having to continually download business files is getting old very very quickly. Firefox has been my default browser for the better part of two decades. I really don't want to switch to Chrome or Safari just because Firefox won't let a power user customize their usage experience.

Asked by cmjross1 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

Developer Edition Crashing

As of 16 August Firefox Development Edition continually crashes. Firefox standard is fine. Tried the following 1. Shutdown and restart 2. Refresh 3. Uninstall, download a… (read more)

As of 16 August Firefox Development Edition continually crashes.

Firefox standard is fine.

Tried the following 1. Shutdown and restart 2. Refresh 3. Uninstall, download and reinstall (4 times) 4. Chkdsk /r with restart then uninstall and reinstall 5. Open in troubleshoot mode 6. Tried incognito window 7. Tried disabling AV (Eset)

No change other than when the crash happens. Initially it would require opening a few tabs and browsing - now it crashes on startup.

Given that no other applications are behaving adversely, that Firefox standard works, that this was working find until 12 hours ago - my suspicion is it is something to do with the Developer edition.

Any other suggestions welcome.

Asked by julian11 1 day ago

Last reply by Paul 21 hours ago

Facebook messenger not working for voice or video messages

all other browsers work fine apart from firefox since the latest update , I have been a firefox user for 20 years and if this continues then I will have to quit using it … (read more)

all other browsers work fine apart from firefox since the latest update , I have been a firefox user for 20 years and if this continues then I will have to quit using it . Tried everything i can think of and it still doesn't work

Asked by bernie.colley 2 days ago

Last reply by bernie.colley 1 day ago

"Something Went Wrong" message on Firefox ONLY when trying to make Messenger voice or video calls

I've spent quite a bit of time on this. This error is on Firefox only, has been continuous for I believe three days. I troubleshot everything that I know to be possible. … (read more)

I've spent quite a bit of time on this. This error is on Firefox only, has been continuous for I believe three days. I troubleshot everything that I know to be possible. My camera and microphone work just fine everywhere but on Messenger using the Firefox browser...

Asked by beckykale.1 2 days ago