Password Manager Extension Bug

I have installed Strongbox; however, it will not add to the toolbar in the upper right of the browser where other extensions appear. Clicking on the puzzle piece just ta… (read more)

I have installed Strongbox; however, it will not add to the toolbar in the upper right of the browser where other extensions appear. Clicking on the puzzle piece just takes me to the page of installed extensions. Even though it indicates it is installed, I find no way to access this password manager.

I use the most current Firefox on Windows 10.

Asked by Reg 4 hours ago

Last reply by Reg 42 minutes ago

eBay page displaying incorrectly in FF 109

Hi All, I'm having a strange problem displaying eBay correctly in FF 109. The font displays as a Times Roman style, instead of the usual Helvetica style. Only the "Purcha… (read more)

Hi All,

I'm having a strange problem displaying eBay correctly in FF 109.

The font displays as a Times Roman style, instead of the usual Helvetica style.

Only the "Purchases" page has this issue, all other eBay pages display correctly.

Firefox 88 displayed this eBay page correctly, but Firefox 109 does not.

This issue occurs "installed out of the box", even without userChrome.css edits applied.

Please see attached screenshots.

Any help is greatly appreciated.

Thanks!

Asked by Slouch 2 hours ago

Used Firefox for years, suddenly it does not work, and new version will not install

Firefox stopped openng, tried to reinstall, no response (see the screenshot) I also use Tor Browser (never any problems) and Chrome (when absolutely necessary, like when … (read more)

Firefox stopped openng, tried to reinstall, no response (see the screenshot) I also use Tor Browser (never any problems) and Chrome (when absolutely necessary, like when Firefox failed to connect to an external email server and for sending queries like this one because Firefox does not work and will not reinstall. )

Asked by bob-hudson 9 hours ago

Last reply by jonzn4SUSE 1 hour ago

Firefox updates

I do my Firefox updates manually. I am currently using version 108.0.2. When I click on "about", it says I should "Update to Partner Removal". It usually tells me to upda… (read more)

I do my Firefox updates manually. I am currently using version 108.0.2. When I click on "about", it says I should "Update to Partner Removal". It usually tells me to update to the next version that is available. What is Partner Removal? Is it a legitimate update? I can't find anything on the website regarding this. Why does it not tell me to update to version 109?

Thank you for your help.

Mark Olson

Asked by Markeo 2 hours ago

Last reply by James 2 hours ago

Firefox informs me that my browser is being managed by my organization.

As I belong to no organization, I find this disturbing. Some of the settings being "managed" for me are not as I want them. How do I get access to them? FWIW. I am using … (read more)

As I belong to no organization, I find this disturbing. Some of the settings being "managed" for me are not as I want them. How do I get access to them? FWIW. I am using Firefox in Linux Mint. Thank you for your help.

Asked by owen58191 2 hours ago

Last reply by James 2 hours ago

  • Solved

Facebook container

Very recently Facebook (META) wants me to agree to cookies before allowing me access to my personal page. There is a pop-up blocking access. (See attached screenshot) I h… (read more)

Very recently Facebook (META) wants me to agree to cookies before allowing me access to my personal page. There is a pop-up blocking access. (See attached screenshot) I have used Facebook container since it first became available. What is the risk here? At this point I have not agreed to anything.

Asked by Blue 3 hours ago

Answered by jscher2000 - Support Volunteer 2 hours ago

After downloading a file from Google Drive, Firefox 1) annoyingly does not ask me in which folder to download the file and 2) opens a preview of the document

As mentioned Firefox, unlike Chrome, does not ask me where I want to download a file on my computer. I have it checked to "Always ask me where to download the file" and y… (read more)

As mentioned Firefox, unlike Chrome, does not ask me where I want to download a file on my computer. I have it checked to "Always ask me where to download the file" and yet it still does not. Additionally when downloading PDFs it opens another tab as a preview for the document in question that I have just opened, but I do not want it to it is quite annoying. Thank you for your help.

Asked by ianshotts123 16 hours ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

Sent emails are NOT copied in SENT folder.

Hi, I'm new to TB email program. When I first started using it and sent my 1st email, it did copy my email into sent folder TWICE. It was frustrating. I played with the s… (read more)

Hi, I'm new to TB email program. When I first started using it and sent my 1st email, it did copy my email into sent folder TWICE. It was frustrating. I played with the settings as suggested checked "place copy", unchecked "place copy" checked "other", unchecked "other"; NOTHING HELPED. I do NOT have the copies of my sent emails. I spent sooo much time playing with it and to no avail. Very FRUSTRATING. I donated some money to the developers of TB and deserve better functionality of the email program. Please HELP! Thank you in advance. Paul.

Asked by paulkay17 4 hours ago

Last reply by jonzn4SUSE 3 hours ago

My Firefox profile cannot be loaded. Cannot start Firefox or profile manager, have followed other articles

After a long time, I've decided to reinstall Firefox on my PC. Upon installing it, I got the error "Your firefox profile cannot be loaded. it may be missing or inaccess… (read more)

After a long time, I've decided to reinstall Firefox on my PC. Upon installing it, I got the error "Your firefox profile cannot be loaded. it may be missing or inaccessible." I cannot start Firefox.

After looking online, I found this article on the support page: https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

I tried opening the profile manager, but can't get to it since Firefox won't start. It also is not accessible through using "firefox.exe -P" in the run dialog box.

So then I followed the directions and found my existing profiles.ini which pointed to my profile file. Wondering if it got corrupted, I changed the file extension to profiles.iniold and moved the whole mozilla folder to my desktop. Firefox continued to give me the same error message.

Finally I uninstalled firefox, deleted the mozilla folder under %appdata%, deleted the Mozilla folder under %programdata%, and deleted any mention of Mozilla in regedit. I finally reinstalled a fresh copy of firefox... and I got the same profile cannot be loaded error.

Is there somewhere that I'm not seeing that needs to be deleted to finally get a fresh install? I don't care about the original profile and am happy to start from scratch, but have no idea what I can still do in order to get to that point. Any suggestions on what I can do to completely remove any remnants of the original install from years ago?

Asked by robert.whitneyiii 5 hours ago

Last reply by cor-el 4 hours ago

adblocker

out of nowhere, i can no longer freely browse. I keep getting the message shown below. I do NOT have any add on adblocker. I have uninstalled and reinstalled Firefox b… (read more)

out of nowhere, i can no longer freely browse. I keep getting the message shown below. I do NOT have any add on adblocker. I have uninstalled and reinstalled Firefox browser. Did not help. How do I get rid of this problem so I can use this browser?

Asked by 16bluerose16 19 hours ago

Last reply by cor-el 4 hours ago

Cannot access Mail.com Email

I cannot access my Mail.com email accounts. When I go to the login website: https://www.mail.com/logout/ or https://www.mail.com Then I click the "Log In" icon, and th… (read more)

I cannot access my Mail.com email accounts. When I go to the login website:

 https://www.mail.com/logout/ or https://www.mail.com

Then I click the "Log In" icon, and the login page fails to load completely. There is no Username or Password entry boxes.

After clicking Log In, the URL changes to this:

  https://www.mail.com/#.23140-header-navlogin2-1

I cleared cookies and cache but the issue remains.

I am able to use and signin using Google Chrome. So the problem is somewhere withing Firefox.

This is important as my business email address is on Mail.com !!!!!

Asked by DevMan 18 hours ago

Last reply by cor-el 4 hours ago

Unable to load Firefox

I am suddenly unable to load Firefox on my desktop.. When I double click the icon, I see the circle spin for about 2 seconds, then nothing happens. I've unnstalled and re… (read more)

I am suddenly unable to load Firefox on my desktop.. When I double click the icon, I see the circle spin for about 2 seconds, then nothing happens. I've unnstalled and reinstalled Firefox, but that didn't help. I can access it on my laptop, so it seems smth has gone wrong on my main computer. Any ideas?

Asked by smlayton 20 hours ago

Last reply by cor-el 5 hours ago

Firefox and Firefox Developer Edition on the same computer

Hello everyone! I was wondering if it is possible to have both Firefox and Firefox Developer Edition installed on the same computer and maybe even run side by side. FYI I… (read more)

Hello everyone! I was wondering if it is possible to have both Firefox and Firefox Developer Edition installed on the same computer and maybe even run side by side. FYI I already have the Normal version of Firefox installed.

Asked by Nikolas Ts. 7 hours ago

Last reply by cor-el 5 hours ago