Firefox Support Forum

Hi, on my MAC M1 (ARM Processor) I have firefox installed. The browser freezes every time I put the computer into sleep mode or when I use the lock screen or simply when I restart the system. Once I have re-logged in to my MAC, the firefox window reopens but all the tabs are locked. So, the only solution is to close the window and reopen a new window. How can I fix it? Thanks

Started my computer and tried to open Firefox. Box pops up asking to choose a profile. There were nopne listed and is requiring me to create new. Whats going on here? Am I gonna lose all my info and bookmarks if I do this?

Hi, I'm trying to disable the "restore previous session including tabs" after crash feature.

I've disabled the "Restore previous session" check from the general configuration panel.

I've changed the following values from the about:config panel: browser.sessionstore.max_resumed_crashes = 0 browser.sessionstore.resume_from_crash = false

However after a restart or shutdown, Firefox still shows up the tabs from the previous session.

I'm using Ubuntu 18.04 OS.

Could someone please help me with this?

Perhaps this feature is useful for some people, but for me it's extremely annoying; plus I really like Firefox and don't wanna change browsers.

Thanks!

So... is someone at Foxfire actually working on fixing the " LOGIN " problem ??? I am not a Computer Person... I don't know how to do the SSL etc. things. It is flustering that you can't get a person at Foxfire... Thank you.

Hi I've got some top sites pinned to my homepage, but for some reason a decent amount of the icons won't appear, even if I change the custom image url that they're linking to. Is there any way to fix this, I'm a very visual person so having icons makes it much easier to browse

(BTW I've experimented waiting hours for them to show up, no dice)

Help an old man out.Just can't get this to work. Both have same computer names so I added spare to one. It shows both computers connected and has the spare name shown for the on to sync. Sync's but nothing changes. I have a text file saved. Thanks GBY Sync log:

1611420347793 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1611420365289 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1611420365289 FirefoxAccounts ERROR Rejected FxA webchannel message from remoteType = web 1611420467606 Sync.RemoteTabs INFO Generating tab list with filter 1611420467607 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1611420494426 FirefoxAccounts INFO Polling device commands. 1611420494427 Sync.Service DEBUG User-Agent: Firefox/78.6.1 (Windows NT 6.1; Win64; x64) FxSync/1.80.0.20210105204613.desktop 1611420494427 Sync.Service INFO Starting sync at 2021-01-23 08:48:14 in browser session cHKRM1WU9_Po 1611420494427 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1611420494431 Sync.Status INFO Resetting Status. 1611420494431 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1611420494433 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1611420494433 FirefoxAccounts DEBUG getOAuthToken enter 1611420494435 FirefoxAccounts TRACE getCachedToken returning cached token 1611420494435 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1611420494435 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1611420494440 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=0 1611420495564 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/info/collections 1611420495565 Sync.Service DEBUG Fetching server configuration: https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/info/configuration 1611420496463 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/info/configuration 1611420496464 Sync.Service DEBUG Fetching global metadata record 1611420496464 Sync.Service DEBUG Weave Version: 1.80.0 Local Storage: 5 Remote Storage: 5 1611420496464 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1611420496464 Sync.Service INFO Testing info/collections: {"crypto":1611417451.68,"forms":1611420292.39,"bookmarks":1611420346.84,"passwords":1611420340.48,"prefs":1611418093.68,"history":1611420349.43,"meta":1611418113.77,"clients":1611420336.08,"tabs":1611420343.68} 1611420496464 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1611417451.68 1611420496464 Sync.Synchronizer DEBUG Refreshing client list. 1611420496465 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation 1611420496465 Sync.Engine.Clients DEBUG Resetting clients last sync time 1611420497644 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1611420498110 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/device/commands?index=0 200 1611420498111 Hawk DEBUG (Response) /account/device/commands?index=0: code: 200 - Status text: OK 1611420498111 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: 889 1611420498219 Sync.Collection DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/storage/clients?full=1&limit=1000 1611420498225 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 2 reconciled. 1611420498226 Sync.Engine.Clients DEBUG Refreshing the known stale clients list 1611420498228 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1611420498230 Sync.Engine.Clients INFO Hiding stale client UNNdtX1U1ol2 - in known stale clients list 1611420498235 Sync.Synchronizer INFO Updating enabled engines: 1 clients. 1611420498239 Sync.Synchronizer INFO Syncing all enabled engines. 1611420498240 Sync.Engine.Prefs INFO 0 outgoing items pre-reconciliation 1611420498242 Sync.Engine.Prefs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1611420498243 Sync.Engine.Passwords INFO 0 outgoing items pre-reconciliation 1611420498245 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1611420499129 Sync.Collection DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/storage/passwords?newer=1611419554.4&full=1&limit=1000 1611420499132 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1611420499133 Sync.Engine.Tabs INFO 1 outgoing items pre-reconciliation 1611420499135 Sync.Engine.Tabs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1611420499143 Sync.Engine.Tabs INFO Posting 1 records of 678 bytes with batch=true 1611420499144 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1611420499145 Sync.Collection DEBUG POST Length: 678 1611420500418 Sync.Collection DEBUG POST success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/storage/tabs?batch=true&commit=true 1611420500422 Sync.Engine.Bookmarks DEBUG Checking if server sync ID M6Ro0mF7ZkA9 matches existing 1611420500423 Sync.Engine.Bookmarks INFO 0 outgoing items pre-reconciliation 1611420500426 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1611420500427 Sync.Engine.Bookmarks.Mirror DEBUG Merging bookmarks in Rust 1611420500429 Sync.Engine.Bookmarks.Mirror DEBUG Building local tree 1611420500432 Sync.Engine.Bookmarks.Mirror DEBUG Building remote tree 1611420500433 Sync.Engine.Bookmarks.Mirror DEBUG Building merged tree 1611420500433 Sync.Engine.Bookmarks.Mirror DEBUG Applying merged tree 1611420500433 Sync.Engine.Bookmarks.Mirror DEBUG Updating local items in Places 1611420500433 Sync.Engine.Bookmarks.Mirror DEBUG Cleaning up observer notifications left from last sync 1611420500433 Sync.Engine.Bookmarks.Mirror DEBUG Inserting Places for new items 1611420500433 Sync.Engine.Bookmarks.Mirror DEBUG Updating origins for new URLs 1611420500433 Sync.Engine.Bookmarks.Mirror DEBUG Staging apply remote item ops 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Staging change GUID ops 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Staging apply new local structure ops 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Removing tombstones for revived items 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Inserting new tombstones for non-syncable and invalid items 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Removing local items 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Changing GUIDs 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Applying remote items 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Recording item added notifications for new items 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Recording item changed notifications for existing items 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Removing old keywords 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Removing old tags 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Upserting new items 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Flagging frecencies for recalculation 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Inserting new keywords for new URLs 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Inserting new tags for new URLs 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Updating origins for changed URLs 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Applying new local structure 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Resetting change counters for items that shouldn't be uploaded 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Bumping change counters for items that should be uploaded 1611420500434 Sync.Engine.Bookmarks.Mirror DEBUG Flagging applied remote items as merged 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Staging items to upload 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Cleaning up staged items left from last sync 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Staging weak uploads 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Staging items with older local dates added 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Staging remaining locally changed items for upload 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Staging structure to upload 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Staging tags to upload 1611420500435 Sync.Engine.Bookmarks.Mirror DEBUG Staging tombstones to upload 1611420500436 Sync.Engine.Bookmarks.Mirror DEBUG Merging bookmarks in Rust took 8.600ms 1611420500436 Sync.Engine.Bookmarks.Mirror DEBUG Notifying Places observers 1611420500443 Sync.Engine.Bookmarks.Mirror DEBUG Notifying Places observers took 6.341ms 1611420500443 Sync.Engine.Bookmarks.Mirror DEBUG Fetching records for local items to upload 1611420500444 Sync.Engine.Bookmarks.Mirror DEBUG Fetching records for local items to upload took 1.063ms 1611420500446 Sync.Engine.Bookmarks INFO Posting 1 records of 422 bytes with batch=true 1611420500446 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1611420500447 Sync.Collection DEBUG POST Length: 422 1611420501419 Sync.Collection DEBUG POST success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/storage/bookmarks?batch=true&commit=true 1611420501467 Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":1} 1611420501468 Sync.Engine.Addons DEBUG Refreshing reconciler state 1611420501468 Sync.AddonsReconciler INFO Refreshing global state from AddonManager. 1611420501470 Sync.AddonsReconciler DEBUG Rectifying state for addon DoH Roll-Out (version=1.3.0, id=doh-rollout@mozilla.org) 1611420501471 Sync.AddonsReconciler DEBUG Rectifying state for addon Form Autofill (version=1.0, id=formautofill@mozilla.org) 1611420501471 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Screenshots (version=39.0.0, id=screenshots@mozilla.org) 1611420501471 Sync.AddonsReconciler DEBUG Rectifying state for addon WebCompat Reporter (version=1.3.0, id=webcompat-reporter@mozilla.org) 1611420501471 Sync.AddonsReconciler DEBUG Rectifying state for addon Web Compat (version=11.0.0, id=webcompat@mozilla.org) 1611420501472 Sync.AddonsReconciler DEBUG Rectifying state for addon Default (version=1.0, id=default-theme@mozilla.org) 1611420501472 Sync.AddonsReconciler DEBUG Rectifying state for addon Light (version=1.0, id=firefox-compact-light@mozilla.org) 1611420501472 Sync.AddonsReconciler DEBUG Rectifying state for addon Dark (version=1.0, id=firefox-compact-dark@mozilla.org) 1611420501472 Sync.AddonsReconciler DEBUG Rectifying state for addon Google (version=1.0, id=google@search.mozilla.org) 1611420501472 Sync.AddonsReconciler DEBUG Rectifying state for addon Amazon.com (version=1.1, id=amazondotcom@search.mozilla.org) 1611420501473 Sync.AddonsReconciler DEBUG Rectifying state for addon Wikipedia (en) (version=1.0, id=wikipedia@search.mozilla.org) 1611420501473 Sync.AddonsReconciler DEBUG Rectifying state for addon Bing (version=1.1, id=bing@search.mozilla.org) 1611420501473 Sync.AddonsReconciler DEBUG Rectifying state for addon DuckDuckGo (version=1.0, id=ddg@search.mozilla.org) 1611420501473 Sync.AddonsReconciler DEBUG Rectifying state for addon eBay (version=1.0, id=ebay@search.mozilla.org) 1611420501473 Sync.AddonsReconciler DEBUG Rectifying state for addon OpenH264 Video Codec provided by Cisco Systems, Inc. (version=1.8.1.1, id=gmp-gmpopenh264) 1611420501473 Sync.AddonsReconciler DEBUG Rectifying state for addon Widevine Content Decryption Module provided by Google Inc. (version=4.10.1582.2, id=gmp-widevinecdm) 1611420501475 Sync.AddonsReconciler INFO Saving reconciler state to file: addonsreconciler 1611420501479 Sync.Engine.Addons DEBUG First sync, uploading all items 1611420501479 Sync.Engine.Addons.Store DEBUG doh-rollout@mozilla.org not syncable: vetoed by the addon manager. 1611420501479 Sync.Engine.Addons.Store DEBUG formautofill@mozilla.org not syncable: vetoed by the addon manager. 1611420501479 Sync.Engine.Addons.Store DEBUG screenshots@mozilla.org not syncable: vetoed by the addon manager. 1611420501480 Sync.Engine.Addons.Store DEBUG webcompat-reporter@mozilla.org not syncable: vetoed by the addon manager. 1611420501480 Sync.Engine.Addons.Store DEBUG webcompat@mozilla.org not syncable: vetoed by the addon manager. 1611420501480 Sync.Engine.Addons.Store DEBUG default-theme@mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG firefox-compact-light@mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG firefox-compact-dark@mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG google@search.mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG amazondotcom@search.mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG wikipedia@search.mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG bing@search.mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG ddg@search.mozilla.org not syncable: not installed in profile. 1611420501480 Sync.Engine.Addons.Store DEBUG ebay@search.mozilla.org not syncable: not installed in profile. 1611420501481 Sync.Engine.Addons.Store DEBUG gmp-gmpopenh264 not syncable: type not in whitelist: plugin 1611420501481 Sync.Engine.Addons.Store DEBUG gmp-widevinecdm not syncable: type not in whitelist: plugin 1611420501481 Sync.Engine.Addons INFO 0 outgoing items pre-reconciliation 1611420501482 Sync.Engine.Addons INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1611420501483 Sync.Engine.Forms INFO 0 outgoing items pre-reconciliation 1611420501484 Sync.Engine.Forms INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1611420501486 Sync.Engine.History DEBUG Checking if server sync ID 27dB4VFjWUhD matches existing 1611420501488 Sync.Engine.History INFO 1 outgoing items pre-reconciliation 1611420501488 Sync.Engine.History INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1611420501491 Sync.Engine.History INFO Posting 1 records of 610 bytes with batch=true 1611420501491 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1611420501491 Sync.Collection DEBUG POST Length: 610 1611420502517 Sync.Collection DEBUG POST success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/180124638/storage/history?batch=true&commit=true 1611420502520 Sync.Engine.Extension-Storage INFO Skipping extension-storage sync with a chance of 0.5: false 1611420502524 Sync.Engine.Extension-Storage DEBUG Syncing extension settings for [] 1611420502525 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1611420502525 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1611420502525 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1611420502525 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1611420502525 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1611420502525 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1611420502525 Sync.Doctor INFO Skipping check of history - disabled via preferences 1611420502525 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1611420502526 Sync.Doctor INFO Skipping validation: no engines qualify 1611420502526 Sync.Status DEBUG Status.sync: success.sync => success.sync 1611420502526 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1611420502526 Sync.Synchronizer INFO Sync completed at 2021-01-23 08:48:22 after 8.10 secs. 1611420502527 Sync.Declined DEBUG Handling remote declined: [] 1611420502528 Sync.Declined DEBUG Handling local declined: [] 1611420502528 Sync.Declined DEBUG Declined changed? false 1611420502528 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1611420502530 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=

Dear Community,

I have a hand full of passwords I would like Firefox to fill out but stop asking me if I like to save logins and passwords every time I have to login on a websites.

Unfortunately, when I uncheck "Ask to save logins and passwords for websites", Firefox will stop "Autofill logins and passwords", even the saved ones.

Does anyone know a workaround?

Hopefully, Elmar

Hello someone, anyone. I'm trying to import Bookmarks from a Time Machine backup. I've looked everywhere and tried everything I know and I'm not new to computers, although I have not had to import bookmarks in a long time. I'm on an Imac Catalina, backup is on High Sierra, current OS is 10.15.7 Catalina, lost my bookmarks when I upgraded to Catalina because I had to do a clean install. Any help would be greatly appreciate and I may consider putting you in my Will. Robert

I have disabled autoplay in my preferences for all websites, but some videos on some websites still autoplay. (This is under Preferences / Privacy and Security / Autoplay. Under "Default for all Websites", it is set to Block Audio and Video.) How is it that some websites are able to get around this? Is there a way to defeat them?

I want to load a website. It is listed in the URL with the Red Anti stripe through the Padlock Icon. I try to Google Allow Unsecure Site Firefox. I also try to rearrange my search words, over and over. All of the "solutions" suggested in Firefox support blog require changing 9 security settings in 3 different sections of the preferences for the Browser. That is not that difficult. Note, I do not see any "solutions" suggested since 2018 or earlier. Caveat. I have to go back into the settings and change them back and restart Firefox for security to move on to UnSafe mainstream sites.

Is there not an "Allow Once" button, or Site Exceptions option? If so, how may steps is it to get there? How many steps to return to save browsing? This choke occurs with low skilled, low tech Pages, not sites.

I am attempting to view http://www.fortvan.org/pages/pearson-air-museum I can find no way of allowing this site/video to load without redesigning the browser, running 40 miles, cooking a cake, and painting the neighbors barn?

Should I just got to Chrome, who I hate, or Brave and get free crypto tokens?