Picture-in-picture not showing

When on youtube or any video website, when I click the PiP button on the side of the video, instead of having the video popup on the screen I have a new windows (only vis… (read more)

When on youtube or any video website, when I click the PiP button on the side of the video, instead of having the video popup on the screen I have a new windows (only visible in the windows taskbar) which is invisible.

If I try to hover the (empty) preview in windows, it should hide everything else and show the window, but nothing happens as if the popup create a window but stops in the middle.

I tried with Firefox (v107.0 64-bit) and Firefox dev edition (v108.0b6 64-bit), same problem. I tried disabling every addon/theme, same problem. I tried disabling hardware acceleration, same problem. I tried Troubleshoot mode, works correctly.

Before re-installing Windows it worked normally. What could be the problem ?

Asked by EdgelordMcTeabag 1 day ago

Last reply by EdgelordMcTeabag 32 minutes ago

GeoComply App for desktop computers recently stopped working with Firefox browser

Until just a couple of days ago, I had been able to connect successfully with the Pinnacle Sports website dedicated for the exclusive use of customers based in Ontario Ca… (read more)

Until just a couple of days ago, I had been able to connect successfully with the Pinnacle Sports website dedicated for the exclusive use of customers based in Ontario Canada with my desktop computer while using the Firefox browser. For such customers, the Pinnacle Sports website requires the use of a WiFi internet connection and a GeoComply App. However, since then, I am no longer able to connect successfully with the Pinnacle Sports website with the Firefox browser, although I am still able to connect successfully with Microsoft Edge and Chrome, etc. Thus far, neither, Pinnacle Sports nor GeoComply App Support has been able to tellme what might have changed over the last few days with the Firefox browser, in order to bring this problem about, so I thought I might be able to get some help with this situation from Mozilla Firefox Support. Might you be able to identify the source of this recent problem? And, perhaps, provide a solution that will allow the use of the Firefox browser with the Pinnacle Sports website for customers based in Ontario Canada, moving forward? Thank you.

Asked by gcarlse 7 hours ago

Download/Save location always "Documents"

I want all downloads and files to save to a specific folder on an external hard drive. It used to go there. But now, even when I change the location in "settings" and "ab… (read more)

I want all downloads and files to save to a specific folder on an external hard drive. It used to go there. But now, even when I change the location in "settings" and "about:config", when I save it goes to "Documents". Right now, but say it's set to my desired location, but when I do a "save as" it goes right to "Documents", as if "settings" isn't even there.

How to I get the save location to stay where I want it to be every time?

Asked by vkk4 8 hours ago

Last reply by Terry 41 minutes ago

  • Solved

[Bug Report] Issue with twitch chat emotes

Reporting this issue here cause i can't find if there's an actual bug report system. This issue seems to only be on firefox, I've tried chrome to see if it does it there … (read more)

Reporting this issue here cause i can't find if there's an actual bug report system. This issue seems to only be on firefox, I've tried chrome to see if it does it there and it's all fine. The issue is when you have the better TTV addon you can see custom emotes on twitch and some emotes are animated, the animated emotes sometimes freeze for a split second and lags the chat for the same time. I've disabled all addons on firefox except better TTV to see if other things are causing it, still does it. Made sure to test this on chrome as well with just the one addon.

Asked by Skaithakk 1 hour ago

Answered by Terry 1 hour ago

Unable to download jpg file complete since latest update

Unable to download jpg file complete. Get error message and image down will have .part after filename.jpg. DeepDreamGenerator.com site from user 'file manager' view. C… (read more)

Unable to download jpg file complete. Get error message and image down will have .part after filename.jpg. DeepDreamGenerator.com site from user 'file manager' view. Can download ok if I right click image to show in new tab. Cannot find adblocker to disable which was DDG Team suggested was happening. I can download from file view in MS browser. Problem started after latest update.

Asked by Cowgirl_in_the_Sand 6 hours ago

Last reply by Cowgirl_in_the_Sand 1 hour ago

Explore possibilities of using System Theme 1.0 in Firefox 91.9.1esr and later.

After moving to Firefox 91.9.1esr I found problem with System theme 1.2. The color of tab add button was changed, and the button is not visible with my Windows 7 classic … (read more)

After moving to Firefox 91.9.1esr I found problem with System theme 1.2. The color of tab add button was changed, and the button is not visible with my Windows 7 classic windows system theme. So, I'm trying to find a way to port System theme 1.0 color scheme to newer firefox versions.

Creation of a simple theme with firefox color extension works. But it is unable to recreate the effects related to active and inactive window color changes. As, I had to use bitmap to get the OS blue color transition pattern.

It seems the system theme is stored in omni.ja file. Modification of the omni.ja seems to be not a practical solution. So, it would be a better way to create an addon theme with the same code as the System Theme 1.0.

The first question is, if it will be possible to create a theme with the same code as a system theme has. Will it be able to perform the same way?

The next question is: Where the source code of the system theme is? I was unable to find it in the Firefox source. It seems, it is not stored in any obvious location.

Asked by sforforsoft 16 hours ago

Last reply by cor-el 2 hours ago

open two yahoo email accounts on same firefox session and tab them

I used to be able to right click on the yahoo mail tab and it would allow me to select a work, personal etc. yahoo email accounts. This would let me be logged into multip… (read more)

I used to be able to right click on the yahoo mail tab and it would allow me to select a work, personal etc. yahoo email accounts. This would let me be logged into multiple email accounts at the same time and each one would be on a different tab.

Asked by 4deltabill 7 hours ago

Last reply by cor-el 2 hours ago

  • Solved

"Your browser is being managed by your organization." displayed in settings on Win10

Requesting help to remove the "Your browser is being managed by your organization." message in Firefox settings. I've tried the solutions found in help about the ImportEn… (read more)

Requesting help to remove the "Your browser is being managed by your organization." message in Firefox settings. I've tried the solutions found in help about the ImportEnterpriseRoots certificates settings in HKLM\SOFTWARE\Policies but there is no Firefox folder there. I searched all through the registry and did not find that specific entry. In Firefox about:settings, I have the certificates policy ImportEnterpriseRoots set to True but as I said, it is not in my registry on Windows 10. I tried Refresh Firefox and that also did not help. I have uBlock Origin Extension that may be doing this but I don't know where if it is. I tried disabling uBlock and it did not remove the issue. Any other suggestions?

Asked by Tabb00 4 hours ago

Answered by cor-el 3 hours ago

Change language for accounts.firefox.com

Hi! For some reason accounts.firefox.com is not displaying in english on my desktop, but in Norwegian, and specifically nynorsk to make things even weirder. On another PC… (read more)

Hi! For some reason accounts.firefox.com is not displaying in english on my desktop, but in Norwegian, and specifically nynorsk to make things even weirder. On another PC it's displaying in english as I want it to be. My Firefox is set to english (although apparently has Norwegian (bokmål) installed which I can't remove cause the remove button is grayed out...), and my preferred languages for displaying pages are set to english only.

Asked by isthisausableusername 3 hours ago

Last reply by cor-el 3 hours ago

force FF to ask me where I want to save bookmarks

The previous solution as outlined in https://support.mozilla.org/bm/questions/1361785 no longer works. The checkbox it describes no longer appears at the bottom of the Ed… (read more)

The previous solution as outlined in https://support.mozilla.org/bm/questions/1361785 no longer works. The checkbox it describes no longer appears at the bottom of the Edit Bookmark dialog. So what now?

Asked by schmibble 3 weeks ago

Last reply by schmibble 3 hours ago

Delivery to the following recipients failed permanently:

When I send an email to sjbeachman@comcast.net it seems to redirect to stephen.jacobs@freedomboatclub.us I then get this message: Delivery to the following recipients … (read more)

When I send an email to sjbeachman@comcast.net it seems to redirect to stephen.jacobs@freedomboatclub.us I then get this message: Delivery to the following recipients failed permanently: Reason: Permanent Error

The recipient, Steve Jacobs is receiving emails just fine on the comcast.net, and never had a forwarding to the freedomboatclub. How can I fix this? Thank you, Mary Jo this is happening on my mjcamagna@gmail.com address

Asked by 683delta 8 hours ago

Last reply by jonzn4SUSE 3 hours ago

Firefox drops 100s of tabs upon restart

Upon restart, Firefox has kept dropping (not loading) hundreds of tabs. 555 tabs, as also listed in my sessionstore, but after loading is finished, only about 330 is actu… (read more)

Upon restart, Firefox has kept dropping (not loading) hundreds of tabs. 555 tabs, as also listed in my sessionstore, but after loading is finished, only about 330 is actually loaded of those. Previously, there have been similar issues with different sets, and loading the full set over, and over again, sometimes the full set or very close to the full set is loaded, indeed. But it is clear that there's a bug or at least a very inconsistent behaviour in the code somewhere. How can this be propely troubleshot and fixed? Happy to help. Thanks.

Asked by BonanzaGroove 8 hours ago

Last reply by BonanzaGroove 4 hours ago

  • Solved

To get Bookmark Toolbar - use import, or use Sync?

I have had to create a new Firefox on one of my computers. I have imported my bookmarks, but there appears to be no way to import the Bookmark Toolbar. This is tiresome… (read more)

I have had to create a new Firefox on one of my computers. I have imported my bookmarks, but there appears to be no way to import the Bookmark Toolbar. This is tiresome. So I wonder if I can use Sync to do the job? My Bookmark Toolbar exists on my other PC. Is it safe simply to use Sync to do the job of importing the Bookmark Toolbar to my new Firefox? I use Windows 10.

Asked by Matthew Montagu-Pollock 16 hours ago

Answered by cor-el 7 hours ago

Master password mozilla firefox browser

Hello, I would like to point out that the window or the password for accessing the mozilla firefox browser can be circumvented simply by selecting the "Cancel" button or … (read more)

Hello, I would like to point out that the window or the password for accessing the mozilla firefox browser can be circumvented simply by selecting the "Cancel" button or by clicking on the red cross.

In other words it is useless, whereas before it worked perfectly.

Hope you fix this problem soon.

Best Regards

Asked by Pihkal 18 hours ago

Last reply by cor-el 4 hours ago

Resizing tools window

I can no longer resize the width of the tools window. Very annoying. I keep the downloads list window open all the time, and now it takes up too much space on the scree… (read more)

I can no longer resize the width of the tools window. Very annoying. I keep the downloads list window open all the time, and now it takes up too much space on the screen. I'm running OS 10.15.7 Thank you.

Asked by fahrnerkaren 9 hours ago

Last reply by fahrnerkaren 4 hours ago

Garbled font in Firefox on macOS Monterey (12.6.1)

Hello :) I'm using Firefox 107.0 on macOS 12.6.1 and I'm having weird issues with the displayed font. It appears on the startup screen of Firefox and on websites (see scr… (read more)

Hello :)

I'm using Firefox 107.0 on macOS 12.6.1 and I'm having weird issues with the displayed font. It appears on the startup screen of Firefox and on websites (see screenshots attached).

The garbled font is called ".SF NS".

I've tried turning the option "Allow pages to choose their own fonts, instead of your selections above" on and off without success.

I have also tried enabling and disabling hardware acceleration - also without luck.

The issue does **not** appear in safe mode. Unfortunately resetting the theme and disabling all extensions hasn't helped either :(

I have also downloaded and installed a font called "SFNS Display" but the issue persists.

Uninstalling Firefox (with AppCleaner) and reinstalling hasn't fixed the problem.

I don't know what else to try. Can someone help me please? :)

Asked by Gutenberg 18 hours ago

Last reply by cor-el 4 hours ago

Previously visited links are not showing up in "purple"

Previously visited links of eBay items are not showing up in "purple". eBay has increased the length of those links beyond 255 characters which seems to have triggered t… (read more)

Previously visited links of eBay items are not showing up in "purple". eBay has increased the length of those links beyond 255 characters which seems to have triggered this issue. I can click one item on a listing search page and it will be purple as long as I open a second tab when opening it. But when reloading the same list, the same item is not purple as they always used to be. Actually, a few still are, and those have the shorter URL. The links do show in the history record. This is very annoying, I can't imagine I am the only one who is finding this. It has persisted through the last two updates. This needs to be fixed.

Asked by lyleleverich 5 days ago

Last reply by lyleleverich 4 hours ago

trying to close my trouble ticket cannot find it anywhere

sent message - my bookmarks profile corrupted Firefox launching. the advise launch Firefox do this. yea could not launch Houston there is a problem. so i used revo … (read more)

sent message - my bookmarks profile corrupted Firefox launching. the advise launch Firefox do this. yea could not launch Houston there is a problem. so i used revo uninstaller to get rid of Mozilla - not a solution. there are hidden files. delete all hidden files - you boot into plain vanilla Firefox then follow the instructions

Asked by TomaMcd 5 hours ago

Last reply by jonzn4SUSE 5 hours ago

Firefox 56 won't start after Ubuntu update to 22/04

Stopped working after after Ubuntu update to 22/04. Trying fixied that by replacing files from https://ftp.mozilla.org/pub/firefox/releases/56.0.2/linux-x86_64/ru/ but st… (read more)

Stopped working after after Ubuntu update to 22/04. Trying fixied that by replacing files from https://ftp.mozilla.org/pub/firefox/releases/56.0.2/linux-x86_64/ru/ but still diesn't work. Crash reporter Info:

BuildID: 20171024165158 CrashTime: 1668330446 InstallTime: 1511200869 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1345 StackTraces: {"crash_info":{"address":"0","crashing_thread":0,"type":"SIGSEGV"},"main_module":0,"modules":[{"base_addr":"0x400000","code_id":"e902591ae0f95fc2d08568b55371946777efb178","debug_file":"firefox","debug_id":"1A5902E9F9E0C25FD08568B5537194670","end_addr":"0x425000","filename":"firefox","version":""},{"base_addr":"0x7f531ff63000","code_id":"00000000000000000000000000000000","debug_file":"locale-archive","debug_id":"000000000000000000000000000000000","end_addr":"0x7f53204d8000","filename":"locale-archive","version":""},{"base_addr":"0x7f5320cd9000","code_id":"04187216cb7877915465dee60e6da977","debug_file":"libgpg-error.so.0.32.1","debug_id":"1672180478CB91775465DEE60E6DA9770","end_addr":"0x7f5320cff000","filename":"libgpg-error.so.0.32.1","version":""},{"base_addr":"0x7f5320cff000","code_id":"d47f176786ef6963354da1e56ab6e657","debug_file":"libgcrypt.so.20.3.4","debug_id":"67177FD4EF866369354DA1E56AB6E6570","end_addr":"0x7f5320e3c000","filename":"libgcrypt.so.20.3.4","version":""},{"base_addr":"0x7f5320e3d000","code_id":"3c90cd09d59aace89ed7a61dd870dbae","debug_file":"libcap.so.2.44","debug_id":"09CD903C9AD5E8AC9ED7A61DD870DBAE0","end_addr":"0x7f5320e48000","filename":"libcap.so.2.44","version":""},{"base_addr":"0x7f5320e48000","code_id":"0e43925544eb9541027c39e25ba5a148","debug_file":"liblz4.so.1.9.3","debug_id":"5592430EEB444195027C39E25BA5A1480","end_addr":"0x7f5320e68000","filename":"liblz4.so.1.9.3","version":""},{"base_addr":"0x7f5320e68000","code_id":"22a62bd177a834592a7f75aa2c0dd20b","debug_file":"libzstd.so.1.4.8","debug_id":"D12BA622A87759342A7F75AA2C0DD20B0","end_addr":"0x7f5320f37000","filename":"libzstd.so.1.4.8","version":""},{"base_addr":"0x7f5320f37000","code_id":"d63a59a8518543ac131eca82261c9509","debug_file":"liblzma.so.5.2.5","debug_id":"A8593AD68551AC43131ECA82261C95090","end_addr":"0x7f5320f62000","filename":"liblzma.so.5.2.5","version":""},{"base_addr":"0x7f5320f62000","code_id":"0c5a119201caf9dabc11a2d98b6210d1","debug_file":"libICE.so.6.3.0","debug_id":"92115A0CCA01DAF9BC11A2D98B6210D10","end_addr":"0x7f5320f7c000","filename":"libICE.so.6.3.0","version":""},{"base_addr":"0x7f5320f7f000","code_id":"67ef75f006a7abbe790929ec2f52d90b","debug_file":"libSM.so.6.0.1","debug_id":"F075EF67A706BEAB790929EC2F52D90B0","end_addr":"0x7f5320f8a000","filename":"libSM.so.6.0.1","version":""},{"base_addr":"0x7f5320f8a000","code_id":"ac1ed077cc51db664565dff19ed546b4","debug_file":"libsystemd.so.0.32.0","debug_id":"77D01EAC51CC66DB4565DFF19ED546B40","end_addr":"0x7f5321050000","filename":"libsystemd.so.0.32.0","version":""},{"base_addr":"0x7f5321051000","code_id":"cfb263263cf654ede7499b404a301ed1","debug_file":"libgthread-2.0.so.0.7200.4","debug_id":"2663B2CFF63CED54E7499B404A301ED10","end_addr":"0x7f5321056000","filename":"libgthread-2.0.so.0.7200.4","version":""},{"base_addr":"0x7f5321056000","code_id":"6ca4eb82ad06e6abb249fe79f734dd75","debug_file":"libXt.so.6.0.0","debug_id":"82EBA46C06ADABE6B249FE79F734DD750","end_addr":"0x7f53210c3000","filename":"libXt.so.6.0.0","version":""},{"base_addr":"0x7f53210c4000","code_id":"f50f2e1a1c791f298b83a6fa846e9ebc","debug_file":"libcairo-gobject.so.2.11600.0","debug_id":"1A2E0FF5791C291F8B83A6FA846E9EBC0","end_addr":"0x7f53210d0000","filename":"libcairo-gobject.so.2.11600.0","version":""},{"base_addr":"0x7f53210d0000","code_id":"2406c5626434b7ea1072d50202930c95","debug_file":"libdbus-1.so.3.19.13","debug_id":"62C506243464EAB71072D50202930C950","end_addr":"0x7f532111e000","filename":"libdbus-1.so.3.19.13","version":""},{"base_addr":"0x7f532111e000","code_id":"e002ade3184386a441b176c50521f5e8","debug_file":"libdbus-glib-1.so.2.3.5","debug_id":"E3AD02E04318A48641B176C50521F5E80","end_addr":"0x7f5321149000","filename":"libdbus-glib-1.so.2.3.5","version":""},{"base_addr":"0x7f5321149000","code_id":"a316eec4bc9220560ba37ae6245d70050d139fe1","debug_file":"libxul.so","debug_id":"C4EE16A392BC56200BA37AE6245D70050","end_addr":"0x7f5326594000","filename":"libxul.so","version":""},{"base_addr":"0x7f532662e000","code_id":"3c1e7b0fcb3346e9131abd0177acd997","debug_file":"libmd.so.0.0.5","debug_id":"0F7B1E3C33CBE946131ABD0177ACD9970","end_addr":"0x7f532663b000","filename":"libmd.so.0.0.5","version":""},{"base_addr":"0x7f532663b000","code_id":"0ce6f2ae4544d8e3090d4f9c13091d73","debug_file":"libbrotlicommon.so.1.0.9","debug_id":"AEF2E60C4445E3D8090D4F9C13091D730","end_addr":"0x7f532665e000","filename":"libbrotlicommon.so.1.0.9","version":""},{"base_addr":"0x7f532665e000","code_id":"690ec04bc22a8a139b90eb5440d69a34","debug_file":"libbsd.so.0.11.5","debug_id":"4BC00E692AC2138A9B90EB5440D69A340","end_addr":"0x7f5326675000","filename":"libbsd.so.0.11.5","version":""},{"base_addr":"0x7f5326676000","code_id":"21d48c3fc2f3312ed160581cdbb06df7","debug_file":"libdatrie.so.1.4.0","debug_id":"3F8CD421F3C22E31D160581CDBB06DF70","end_addr":"0x7f532667f000","filename":"libdatrie.so.1.4.0","version":""},{"base_addr":"0x7f532667f000","code_id":"5d0858ca490b809be05810d6fe592eb6","debug_file":"libpcre2-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StartupCrash: 1 StartupTime: 1668330446 ThreadIdNameMapping: Throttleable: 1 UptimeTS: Vendor: Mozilla Version: 56.0.2

Asked by Poul Qulai 1 week ago

Last reply by jonzn4SUSE 5 hours ago

All my PCs have lost settings/ history/ shortcuts on Firefox today.

Hi, we have 4 PCs (3 running Win 10 and one Win 7) which updated themselves today and lost everything. Settings, add-ons, bookmarks, shortcuts all gone; looks like a new … (read more)

Hi, we have 4 PCs (3 running Win 10 and one Win 7) which updated themselves today and lost everything. Settings, add-ons, bookmarks, shortcuts all gone; looks like a new install. I checked the other threads and the profiles; there is only one profile and no backup. How to get my stuff back?

Asked by uspec 20 hours ago

Last reply by jscher2000 - Support Volunteer 5 hours ago