Firefox Support Forum

I refreshed Firefox and lost all my passwords, this according to the description of "Refresh" was not supposed to happen. There is only one profile. What if anything can I do to get all my pwords back? Thanks for your help.

When using my computer today Firefox began not working, I would open it though clicking or running as admin, and it would open then Immediately crash, I've attempted to delete the profile files to force it to create a new one, I've attempted to use backups to see if it would fix, I've refreshed my Firefox account using another pc logged into my account in Firefox. Ive attempted to use the "firefox.exe -P" command to force the profile to open but that instantly closes like the browser, and at this point im out of ideas on what it could be. Any suggestions or solutions?

Today, when I go to print out a web page, the format of the Print Preview window has changed and the"Simplify Page" option is missing. I use this feature all the time. Without it many pages are impossible to print. How can I restore this feature?

Hello,

I have some trouble adding an e-mail address to the monitor service. It seems that the e-mail bounce back. My e-mail provider is asking me if I can provided them with the e-mail sent by firefox, and the received answer, so they could check what is causing it. How could I get those information? Thank you in advance. Best regards, Cyril

I am running an iMAC 27 using mac OS X Catalina (10.15.7) When I select Print from the Hamburger drop-down (or by any other method -- I prefer MD + P) I get the familiar printer box but there seems to be NO WAY to see the thumbnail of the page or pages to be printed. For me this is votal because I often print selected pages from a large document or web view.

I am attaching a screen shot of what I get with FIREFOX.

Is this a systemic fault with Firefox or am I just in the dark?

I have to say that this has been the most frustrating issue that I have been unable to find any kind of help with.

I am running W7 on this laptop (I do not know more than that), even W10 on my desktop, both with the most updated version of mozilla.

I have removed the adobe flash player, and now I cannot get any videos to play, like on CNN and other various sites. I just get the spinning wheel of nothing. It seems that only you tube is working, barely.

Am I missing something, is this open html5 crap supposed to just take over and everything will be okay.

Maybe someone, somewhere can post a layman's explanation on what is going on. If there are issues, how to fix them. I don't need anymore information telling me how to remove because it is dead. What I need is what is replacing it, how does it work, and where and what can I do to fix issues.

Searching for help here on this subject is just tedious. I get over 3000 replies, or what ever they are called here, but just nothing on an explanation of what is changed and or how it works, more like doesn't work.

What do I need to do in order to be able to watch/play videos online.

Any help would be very, very much appreciated.

Thanks in advance.

When I display a page with text it is really bad in firefox but not any other browser that I have. This just seems to have happened. I am on Windows10. Sometimes when the page loads the text is great, but only for a second and then goes bad - I think the term is pixily?

Believe me I've been trying so many things. Use to, I would just open firefox and get just the logo(like googles) would open, now, for some reason It won't appear and I've been using the "go daddy one in my tool bar? any suggestions? Thanks so much

Hard to explain why I am asking here, but here goes:

I am a reseller and use different sources. One of our vendor's websites is showing me retail pricing after I login. Our special prices used to (and are supposed) be visible. If you don't log in, no prices are visible. My sales rep asked IT, who said to clear cache and cookies. And again today, he said it is on my end, not theirs.

Of course, that doesn't solve the problem. Do not even know where to begin.

Win10 Firefox 84.0.2 ABP

Thank you.

Since the last Firefox update, 84.0.2, I lose my menu bar. Ever since I started using Firefox in Windows, I have the menu bar active. This bar is very useful to me. Now with the new update, it is gone whenever I start Firefox new. I have tried resizing Firefox for Windows using the opposite arrows but the menu bar will not come back. I right click on the tabs bar and it show the menu bar checked. I can shut Firefox down and restart with the menu bar showing. This only happens on any new start of Firefox. Is there any way to prevent Firefox from not displaying my menu bar? Any suggestions would be appreciated. Thank you. rcarrow53

My problem is that I must have accidentally dragged a folder from bookmarks to the bookmarks menu bar. It can't be deleted (option grayed out), can't view properties (grayed out) and even when I attempt to to restore bookmarks from an earlier date it does not correct the issue.

I have restarted the computer.

I have restored bookmarks after deleting them all.

I have attempted to backup bookmarks (before trying to remove them) and no matter what that folder won't budge from the right side of my bookmark menu. I can make it disappear by turning off bookmark menu but that's not useful to me. (Did you know that when you back up bookmarks - firefox puts them into a json extension! Try to restore that file - it's NOT even an option! Rather the options are import from this browser or that one - that's another issue all together so let's set it aside for another time.)

I am totally frustrated because I am almost 100% certain that this done by me in my speedy way, trying to drag a bookmark to the folder rather than hitting the star and putting it in the appropriate folder.

The only thing I haven't done is uninstall this firefox and reinstall it. I am a bit scared to do that. I have been a firefox user early on. How do I save these bookmarks without creating the same issue again? I don't want to go through the entire ordeal only to find out something is corrupted in my profile. What then.

Ideas would be help me a great deal. Please be patient. I am used to doing things on my own but I can follow directions. The only problem I have is that pesky file that won't be dragged, or deleted, or moved in any fashion. Is there a bookmark cloud on mozilla where I can just reinstall my bookmarks, passwords and add-ons without a lot of hassle? I sincerely have done all I know how to do.

Thanks for your help.

An update of Firefox today left me with a toolbar with precious acreage devoted to the large, clumsy and unnecessary "Other Bookmarks" tab. I read on this help site the technical solutions, which are way over my head (it is not even remotely clear how to get an "address bar," much less enter software instructions in it!). For the rest of us dummies out there, can someone tell me if it is possible to get rid of this Other Bookmarks button? (I say it is unnecessary because clicking on the very compact right-pointing double arrow-heads always takes one to Other Bookmarks -- no need to waste toolbar space with the actual words!). I have not found any solution to this problem. In my view, it was a bad idea to "add" this feature--it should be removed in future updates!

Every time I install an update my Amazon password no longer works. And, I mean every time. This has been going on for the last 6-12 updates and I am forced to go into my Amazon account from another browser and change my password. I know the password being used in FF is correct because I use LastPass. This doesn't happen with any other browser. I've loved FF for years but this is totally unacceptable and I'm starting to like Edge. Any suggestions.

During class today, Firefox unexpectedly crashed on my Windows 10 PC after downloading a pdf file from my History teacher. Now, when I try to open Firefox, a transparent box quickly appears before disappearing again, not opening Firefox. I have yet to find a solution that has worked.

I'm looking for an extension that I presume exists, but I'm not able to find it: I want to rate websites in the way photo apps allow you to rate your photos, i.e. assign a number of stars to them.

Like https://mozilla.org ★★★★☆

One use case: I'm comparing products where I don't necessarily find something so good that I can come to conclusion now, so I need a way to save it.

Do you know such an extension or have good ideas how to search it?

What happened to the print preview and print options? They just changed on my system. I can no longer print the page as viewed on my screen. Options are hard to change and image is cut off.