Youtube does not work

Youtube does not work. It shows somekind of default page that is essentially blank. It does say: "Try searching to get started" and "Start watching videos to help u… (read more)

Youtube does not work. It shows somekind of default page that is essentially blank. It does say: "Try searching to get started" and "Start watching videos to help us build a feed of videos you'll love."

But it will not respond when I attempt to search anything.

Asked by Barry Soetoro 5 hours ago

Last reply by glance-hull-aloha 4 hours ago

My Account Key was rejected, and I saw that it is referenced Window 10, but I got it with my Windows 11 7-4-25

I bought a new computer 7-1-25 and I wanted to contact you about problems with your update, but it rejected my Acct Key - and when I looked at the email I got with the ac… (read more)

I bought a new computer 7-1-25 and I wanted to contact you about problems with your update, but it rejected my Acct Key - and when I looked at the email I got with the acct key it said Windows 10 - which tells me someone hacked my old acct because I have Windows 11 as of 7-1-25!

Asked by S Hinson 1 hour ago

Last reply by James (doing minimal support) 25 minutes ago

password

I changed my password.......still not letting me in....so I changed emails....I'm confused.....I want to know did my new pc accept my change of passwords from my older co… (read more)

I changed my password.......still not letting me in....so I changed emails....I'm confused.....I want to know did my new pc accept my change of passwords from my older computer?

Asked by Dr Ronza R Nash PhD 30 minutes ago

Chase bank is telling me I do not have the most current version of Firefox. They said I need 128 or higher. How do I upgrade my MAC

Chase Bank says I can't view my accounts online because I need to upgrade to Firefox 128 or higher. How do I do this so they can support this information on my MAC comput… (read more)

Chase Bank says I can't view my accounts online because I need to upgrade to Firefox 128 or higher. How do I do this so they can support this information on my MAC computer

Asked by dbruce0825 2 hours ago

Last reply by James (doing minimal support) 50 minutes ago

bookmarks

EVERY TIME Firefox updates or the computer shuts down, it loses my bookmarks. I check the box next to Bookmarks in Sync, and the second I hit "sync now" the checked box d… (read more)

EVERY TIME Firefox updates or the computer shuts down, it loses my bookmarks. I check the box next to Bookmarks in Sync, and the second I hit "sync now" the checked box disappears and the bookmarks do not sync. Friggin annoying. I'm not a programmer so I'm hoping for a user-friendly solution. Thanks!

Asked by Jarmila Gorman 51 minutes ago

Downloads Fail on Mounted NTFS Disk in Ubuntu 25.10

I have recently encountered reproducible failures when attempting to download files or save pages to local storage. The target directory is located on a mounted NTFS file… (read more)

I have recently encountered reproducible failures when attempting to download files or save pages to local storage. The target directory is located on a mounted NTFS file system with the options umask=007, user=root, and group=disk. My Firefox browser is running under a non-root user account that is a member of the disk group. However, I consistently receive the error message: “XXX could not be saved because the source file could not be read.”

I would greatly appreciate anyone's assistance in resolving this issue.

Asked by seeson 1 hour ago

Reader view not working on Lifehacker

Reader view doesn't work on many Lifehacker pages/articles. Can something be done to make it work on those pages? Here's an example: https://lifehacker.com/tech/the-fbi-… (read more)

Reader view doesn't work on many Lifehacker pages/articles. Can something be done to make it work on those pages? Here's an example:

https://lifehacker.com/tech/the-fbi-is-targeting-popular-anti-paywall-site-archiveis?test_uuid=02DN02BmbRCcASIX6xMQtY9&test_variant=B

Asked by rwalker206 2 hours ago

Two settings that don't work: Ask where to download and opening in Acrobat

On all three computers, I have "Always ask you where to save files." On all three computers, it never asks and always stores in Download. On my work computer, Outlook's … (read more)

On all three computers, I have "Always ask you where to save files." On all three computers, it never asks and always stores in Download.

On my work computer, Outlook's problem is that all hyperlinks open in browsers while we use Sharepoint links. I want the pdfs to open in Acrobat. I've changed the Applications section, just below Downloads, to use Acrobat for pdf files. I was hoping that would mean Outlook would tell Firefox, my default browser, to open the pdf, FF would see it's a pdf, and it would open Acrobat. That's not happening.

Any clues how to resolve either?

Asked by ithinktfiam 2 hours ago

Why does Firefox prompt for system handler when first word in search contains a ':'?

Recently, when I copy and paste an error message to the search box in Firefox and the first word contains a ':', such as when searching for this error message - "MESA-LOA… (read more)

Recently, when I copy and paste an error message to the search box in Firefox and the first word contains a ':', such as when searching for this error message - "MESA-LOADER: failed to open dri: /usr/lib/x86_64-linux-gnu/gbm/dri_gbm.so: cannot open shared object file" - I get the "Open the mesa-loader link with System Handler?" prompt (see screenshot).

I used to be able to copy and paste such an error before into the search box and it would just work but now the browser defaults to thinking you are entering a URL. This could be because when I start typing in the search box, it immediately relocates what I'm typing to the address bar. Maybe this is the behaviour I need to disable? But how and why is it the default?

Help!

Browser details

$ > snap info firefox name: firefox summary: Mozilla Firefox web browser publisher: Mozilla✓ store-url: https://snapcraft.io/firefox contact: https://support.mozilla.org/kb/file-bug-report-or-feature-request-mozilla license: unset description: |

 Firefox is a powerful, extensible web browser with support for modern web application
 technologies.

commands:

 - firefox
 - firefox.geckodriver

snap-id: 3wdHCAVyZEmYsCMFDE9qt92UV8rC8Wdk tracking: latest/stable/ubuntu-24.04 refresh-date: 19 days ago, at 13:56 AEDT channels:

 latest/stable:    144.0.2-1    2025-10-29 (7177) 261MB -
 latest/candidate: 145.0-1      2025-11-04 (7242) 262MB -
 latest/beta:      145.0b9-1    2025-10-31 (7213) 262MB -
 latest/edge:      146.0a1      2025-11-05 (7250) 298MB -
 esr/stable:       140.4.0esr-2 2025-10-14 (7023) 258MB -
 esr/candidate:    140.5.0esr-1 2025-11-05 (7236) 258MB -
 esr/beta:         ↑                                    
 esr/edge:         ↑                                    

installed: 144.0-2 (7084) 261MB -


OS Details

PRETTY_NAME="Ubuntu 24.04.3 LTS" NAME="Ubuntu" VERSION_ID="24.04" VERSION="24.04.3 LTS (Noble Numbat)" VERSION_CODENAME=noble ID=ubuntu ID_LIKE=debian HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" UBUNTU_CODENAME=noble LOGO=ubuntu-logo

Asked by Anthony 1 day ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

Фризы в firefox 142 Red OS 8 Raspberry Pi 5

При заходе на сайте ya.ru и если на нём имеется строка с видео или поиск с алисой, то начинаются сильные фризы. Это ошибка именно в firefox 142, проверенно. … (read more)

При заходе на сайте ya.ru и если на нём имеется строка с видео или поиск с алисой, то начинаются сильные фризы. Это ошибка именно в firefox 142, проверенно.

Asked by MiG31BM 2 months ago

Last reply by MiG31BM 3 hours ago

AI Chatbots in the sidebar can't log into Claude

I'm using the AI Chatbots plugin in the sidebar and I'm trying to log into Claude, but the plugin keeps asking for a verification code and Anthropic only sends a magic li… (read more)

I'm using the AI Chatbots plugin in the sidebar and I'm trying to log into Claude, but the plugin keeps asking for a verification code and Anthropic only sends a magic link email which doesn't work in this situation.

Asked by Naviathan 3 hours ago

Last reply by Naviathan 3 hours ago

Login with Google redirects me to their cookie and cache page

I am having the same problem as this fixed one, a year later: https://support.mozilla.org/en-US/questions/1468647 As soon as I try to connect to an account via Google, o… (read more)

I am having the same problem as this fixed one, a year later: https://support.mozilla.org/en-US/questions/1468647 As soon as I try to connect to an account via Google, or go to Gmail/Docs/Drive/Classroom, I'm always taken to a “Clear cache and delete cookies” page. So I followed the instructions on the page, deleted all my data and saved cookies from Firefox and even tried to reinstall Firefox completely, but nothing changed, I'm always redirected to this page. Logging in when in incognito mode works fine though.

Firefox version 144.0.2 MacOS Ventura 13.0 Language: French (FR)

Asked by jbm95b 9 hours ago

Last reply by Denys 3 hours ago