Firefox Support Forum

Ok, I've resolved this in the past, several version of Firefox ago, under windows. Firefox crashes silently, open it again and no tabs are restored. Open firefox again and look in recently closed windows and the one with my tabs is not there, only little utility windows that are popped up when I log in at the coffee shop, so my recently closed windows are overwritten with windows with no tabs.

So I go to my profile sessionstore-backups folder and copy it to the desktop. I have 6 files, previous.jsonlz4, recovery.baklz4, and recovery.jsonlz4 at around 8 megs in size. I copied each to the folder one level up and renamed them sessionstore.jsonlz4, and each time restarted firefox. All that opens is a blank tabbed firefox window.

There was never an existing sessionstore.jsonlz4 file anywhere I could find, even with firefox closed, this file never appears anywhere I could find it. Searching files with Windows was also unsuccessful.

I feel like I have captured the files with my tabs, based on the date modified, several were from before the crash. Why can't I find a working tutorial on how to restore my tabs? Nothing I've found on the support site works though I follow the directions exactly.

Thanks

Sometimes in the background firefox will start to max out my ram usage (32GB). I am not sure if it is a addon or a site which is doing this. I captured a memory measurement, but not sure what to make of it. I don't have anything to add up parts or anything.

What is weird, is when I go back to firefox and tab through my tabs it will go back down to a reasonable level.

https://drive.google.com/file/d/1VHgEqVGBasSiypTj_iiiKvhUAq_thlKn/view?usp=drive_link

Hello, can you add better support playback on .mp4 videos? Seems with Firefox it's a hit-and-miss with some .mp4 videos that will play and some that will just show "No video with supported format and MIME type found".

All other browsers will play .mp4 videos without an issue but Firefox won't.

If you can provide better .mp4 playback support that would be greatly appreciated. Thanks

Here's one of those videos for an example: https://drive.google.com/drive/folders/1Fv6SdftiCXeYPQOdF17H2JNpwjMu9P7q

Pretty much a URL string like example.com/videosample.mp4

Can someone please alleviate my sudden sudden onset of paranoia and tell me that this is what I suspect it is? That it's just your standard dev tools any user would have, and that a company could configure in deployment to work phones. I exceeded my IT tech talk comfort-level about 32 words ago, and now I'm faking it. I'll try to project confidence.

I don't believe I've ever used InTune on any personal device, but I have on work phones in the past. I mention InTune only because the last time I did use it to load company apps onto a personal phone was in 2016, and it would feel pretty creepy if this had managed to migrate across several years and several organizations to land on my new phone. And, to be clear, I really didn't get uncomfortable until I saw the apps under Flagfox, with an IP tracker, etc. I have a couple exes who have psycho exes; the kind who manipulate their child into putting a keylogger on their ex-wife's machines.

Screenshots in order of rising alarm and intensity of goosebumps.

Thanks- Dave.

LoL... As soon as I hit Share Data, I see those apps bringing up my data to help you troubleshoot, thereby answering my question, but I'll post it anyway. Hopefully, someone gets a laugh out of it.

Video on https://www.abbeyroad.com/Crossing is suddenly unable to be played after to last Firefox update!! This has happened several times in the past but after 2 or 3 days it suddenly will start working again!!! It's been over a week this time and no resolution yet! Note following LARGE ROTATING X is: "The media could not be loaded, either because the server or network failed or because the format is not supported." Same note as in the past but eventually disappears and video works just fine. The video is a live shot of the Abbey Studio's Crosswalk (ie, the one shown on the cover of a Beetles Album years ago).

I have some issue with spacebar on some sites with firefox. like in google search, the spacebar refuse to display two or more blank space in a row when the bar is pressed more than once. instead each press is added in the same blank space. means for example if i press space 4 times, only one space appear, but to delete that single blank space i need to press the "back space" key 4 times.

Similar problem with the search bar on the cookie setting (the page in preference where you can manage or delete your cookie list). several time the search bar doesn't write the letters i type. But copy/paste a text work, only keyboard doesn't work. I need to close and re-open the tab for the keyboard working again on the cookie list search bar.

Yesterday Firefox started closing at random, sometimes instantly as soon as I open it. The crash dialog doesn't open, and if I go to about:crashes my most recent unreported crash is from 2019. Tried refreshing, reinstalling, completely wiping all profiles and starting fresh. If I use troubleshooting mode it won't open properly at all. I am at a bit of a loss, any ideas?

Hello!

I have once again returned to get some help with a problem I've been encountering for a while now.

I've been using Firefox browser for years now with no problems. When I bought a new top end PC about a year ago I've started noticing that I have problems with browsing the internet. At first I ignored it, but the problem persisted to this day and now it started driving me nuts.

When I open a random new website, or a website I haven't visited in a while I get the error message "Hmm. We’re having trouble finding that site."

Then I have to refresh the page up to 10+ times, which is incredibly annoying, before it loads properly.

- my internet connection is stable, as I don't have this problem on my old PC (Windows 7, PC connected to internet with cable directly to modem) - I do not seem to have this issue with the Edge browser on new PC that came with Windows 10. I have not tried using Chrome or any other browsers - I use a Asus RT-AX55 Router, the connection to new PC is with cable. - I do not use any VPN

Some people have suggested that this could be an issue with the router's settings, but then why is the issue not present when using Edge?

Please help and advise what could I possibly do, because I have zero clue whatsoever...

Thank you kindly!

With respect,

-Jerry S.

Windows 11 23H2 fresh installation. Firefox fresh installation. Multiple Addons result in Download error. Multiple common popular websites downloads result in download error. No networking issues, internet very fast, consistant, no VPN. All Windows optional and required updates. 3 AV scan no viruses.

This happens with multiple sites, so it is a Firefox BUG issue.

1. 1 - When I go to login at "office.com/setup" I try to set up a new account because I don't recall my login.
2. 2 - I type in my login name, example: "email@domain.com"
3. 3 - Surprisingly it says choose another email, that one is in use.
4. 4 - SO, I go back out and try again only THIS time I try logging in with my email because it is ME, not a new person
5. 5 - Then it sends me to a NEW window to change my pwd.

I enter NEW pwd twice. It sends me back to the login page, I enter my new info and it sends me back to enter my NEWER password twice again. I fall for it and enter ANOTHER NEW PWD.

1. 6 - It sends me back out to login AGAIN, then it asks me to enter my NEW password twice again.
2. 7 - repeat #6 indefinitely

This has happened to me at my bank and Microsoft office download. These two companies are NOT related. But I am using Firefox both times. SUGGESTIONS??? My bank locked me out for too many attempts to get in. On and ON and ON and ON.

Since snap firefox keeps crashing somehow, it just hangs.. i cleared cache and all, reinstalled it, but still.. ?

They say linux is a broken system (:

Hi

since the last update of firefox my e mail (hot mail) attachments will not print. When print is selected the only option is to print to pdf. tried in another browser and printing works perfectly. Printing worked with no problems before last update. Help Please Please note I am a very basic user so need step by step instructions. Hoping someone can help PLEASE!

Many pages in firefox become unresponsive for me while loading and then appear to never finish loading. The address bar remains mostly functional, but:

• the page itself responds to no clicks or scrolls
• the favicon in the tabs above the address bar is replaced with an animated loading icon and stays that way
• the refresh button to the left of the address bar becomes an X and stays that way
• the cursor icon becomes stuck (e.g. if it was a pointer, it remains a pointer no matter where on the page I move it.)

One example page where this happens is the firefox 'Get community support' forums page itself which loads when I click 'ask now': https://support.mozilla.org/en-US/kb/get-community-support?exit_aaq=1

What's particular about my setup?

I have produced this behaviour when having no browser extensions at all, not even my password manager. I'm using firefox on Linux (Ubuntu 22.04 LTS). I found that on Ubuntu 22.04 LTS, it comes installed as a snap even if I install it with `apt install firefox`, and I really needed a non-snap implementation so that I could integrate my password manager. (I'm using 1Password. To integrate the 1Password browser extension with the 1Password desktop application, I can't have firefox sandboxed by snap.) Therefore, I installed firefox as a deb package using the instructions given on https://www.omgubuntu.co.uk/2022/04/how-to-install-firefox-deb-apt-ubuntu-22-04:

```

1. remove the Firefox Snap:

sudo snap remove firefox

1. add the Mozilla Team PPA to your list of software sources:

sudo add-apt-repository ppa:mozillateam/ppa

1. tell apt to prefer the PPA/deb/apt version of Firefox:

echo ' Package: * Pin: release o=LP-PPA-mozillateam Pin-Priority: 1001 ' | sudo tee /etc/apt/preferences.d/mozilla-firefox

1. tell apt to install future upgrades automatically

echo 'Unattended-Upgrade::Allowed-Origins:: "LP-PPA-mozillateam:${distro_codename}";' | sudo tee /etc/apt/apt.conf.d/51unattended-upgrades-firefox

1. install the Firefox deb using apt:

sudo apt install firefox ```

Is there a better course of action? Having this password-manager integration is essential to me.

I've used Google as my preferred search engine since Google became available...

Now, I get asked repeatedly if I want to sign in to my Google account, too many Sponsored websites, location location location, and type in once, my search results need streamlined, but I cant see what I wrote the first time!

Don't waste my time please with a technical response asking me did I control + alt+ no I didn't I don't operate like that.

Give e a simple fix... I'm growing tired of the constant updates to Fire Fox... never had these issue when the browser came out... supposedly a more user friendly private browser.

THX

I have had many recent issues accessing things with Firefox. A couple examples are Slack and NEUP.gov. If I try to go to NEUP.gov it never loads. If i try to log into the University of Michigan enterprise Slack, via SSO, it says 400 Bad Request.

Both of these work fine if I do them on Chrome. I also talked to Slack, and they suggested it is not on their end. I don't want to switch to Chrome, but if I can't access the sites I need to on Firefox what else can I do? Any ideas on why this is happening would be appreciated.

Hello :) For some time now my firefox doesn't allow me to preview PDFs. If I open it, it gets downloaded at the same time which I don't need. I already tried the thing with renaming the handlers.json to handlersOLD.json but it didn't work :( does anyone know how to fix this?

On my Personal GMAIL Account…

Why can’t I locate my emails when I deselect the folder they are in? I use to be able to deselect a folder and the email would automatically go back into my inbox.

There use to be the availability to restore from my Personal GMAIL account a 30 day previous history… I would have to wait for the restoration, and every email I had in my Personal GMAIL account could be found in my INBOX. Has FIREFOX UPDATES REMOVED THESE TWO OPTIONS FROM MY PERSONAL GMAIL ACCOUNT?