Firefox Community Forum

How do I roll back an update that is not working on my system? I am very displeased with Firefox overall. You are a memory hog and no settings that I try help. Now, when I open a new tab Firefox freezes and I often have to close and restart, sometimes more than once. You are pushing me away from your product. I am now looking for a browser that is user friendly and compatible with my older computer (windows 10 is the most upgraded OS I can use). I hope to hear from you with a resolution soon.

Hello Im using multiple firefox edition on my PC from beta dev to nightly, and recently in nightly and only nightly I've spotted strange issue that appears as window in window screenshot attached, outer x to close or maximize window does not work only the inner and mostly goes after F11 full screen and then return to normal. Troubleshoot mode and restart does not change or fix this.

I love Firefox and have used it forever. But its memory usage is killing me lately and I'm seriously reconsidering.... PC, Win11, Intel7, 16GB memory. (I'm typing this from Chrome)

I've updated, restarted, but it keeps maxing out and slowing my computer to a crawl. Somebody please tell me there's a fix pending?

Hi, I use a website called Slickdeals which has a lot of thumbnail photos showing the product on the homepage.

Firefox seems to have a problem with it where Chrome does not.

Scrolling fast throws it off...the screen turns white and I have to wait for the images to load. Also, the scrolling tends to get choppy while using my touchpad scroll.

I've tried disabling hardware acceleration, disabling smooth scrolling, and clearing cache/history.

Sometimes the cursor lags about a second from the arrow to the hand pointer on links to click.

I have fast FIOS internet and a laptop with 16 GB RAM.

Thanks!

Hi. Recently, a old issue has comeback on my firefox. When I load youtube video, or a twitch livestream, at 60FPS, and I scroll down the page, the scroll "lags" until the player is off screen. By lags i mean it slows down the scroll and is no longer smooth. This is an issue I've had before and had successfully dealt with by accessing about:config and turning media vp9 off, but it has returned fairly recently, since I do not remember this issue happening before the last week, maybe two. Another issue, also on youtube, is that when I scroll down through shorts, sometimes after a couple of videos, the browser will visually freeze entirely, but will still allow me to click things on the page and also play sounds. After about 20 or so seconds, it will unfreeze and work normally.

I understand that this issue, atleast the 60fps scroll lag, has been an issue for a while and I have tried multiple fixes for it, changing various boolean settings, refreshing firefox, updating my Nvidia drivers to the newest via nvidia app which i should add has never been an issue for the past few months and has worked flawlessly and my nighmarish evening of troubleshooting ended with me completely fully uninstalling firefox and redownloading fresh, but the issue presists.

It should be noted that on other browsers, I have no such issue. Im not sure if mentioning this is some sort of taboo or persona non grata, but i also downloaded and tested Waterfox, and it also does not have this issue. The only band aid fix I found for the moment is that turning off Hardware Acceleration fixes the scroll issue, but it causes awful screen tearing, which is just as bad and distracting.

So to my understanding, 3 potential things are happening. This issue is just in my head Something on my pc is dying and I have a mechanical or software problem Or finally, there is some issue with a recent update, either with firefox or maybe some driver somewhere causing an issue. It just upsets me greatly due to this being a relatively new issue. As stated I have dealt with the scroll lag before and did find a permanent fix, and firefox has since worked literally flawlessly for months/years. But now, somewhere within the last week, maybe 2, something has gone wrong. I hope this gets fixed in an update, or if others have this problem there is a fix. Thank you.

By addressing the problem that I have typed above. Why for over a year have I been getting 'Firefox not responding' message? I then have to start again every time. Thanks

I am facing a recurring issue while browsing websites on Firefox. This happened even before the latest upgrade. Only it is worse after this last software upgrade.

After using the browser for 1–2 minutes, the browser gets stuck or becomes unresponsive. While scrolling through websites, the full page does not load properly, and parts of the webpage suddenly become blank. In many cases, the existing tab cannot even be refreshed. I have to close the program, wait a few minutes and reopen. Very frustrating. I have been using Firefox for many years and this is the most unstable I have ever seen it. Browser Version: [151.0.4(64-bit)] Operating System: [Windows 11]

Looking forward to your support.

I run a drafting site where we share shop drawings for contractors and architects: https://usadraftsman.com

Whenever I open these drawing preview pages in Firefox, the browser gets slow or sometimes becomes unresponsive. The same pages load completely fine in Chrome, so I’m trying to understand what might be causing this only in Firefox.

Most of the previews are large drawings or viewer embeds, so maybe Firefox is struggling with rendering them. I tried clearing cache and turning off extensions, but the issue still comes back.

If anyone has dealt with similar heavy graphics or rendering issues in Firefox, what should I check or adjust? Any suggestions would be appreciated.

I updated firefox just yesterday or earlier today idk and the right click menu is so long with multiples of the same and they DO NoThInG! Linux Mint 22 Cin. 6.8.0-55 Generic Kernel

I have removed Firefox and installed fresh the latest version 137.0.1 to address the issue of not being able to start a new tab or a new window. I am writing this from the initial window that opens when Firefox is launched. If I try to open a new tab it will hang with the blue circle displaying. If I click anywhere on the window if will grey out the background and display the error message :

Firefox is not responding

if you close the program, you might lose information

-> Close the program -> Wait for the program to respond

Tried waiting and it never comes back. Only option is to close the program. After that there is a message that is reporting the issue to Microsoft.

Firefox has been running incredibly slow. I currently only have this window open, but if I open my task manger it shows 10 Firefox windows running. If I right click and end task, it will end the task, but shortly there after a new one will pop up. 1 of the is running in efficiency mode. I assume this is what is slowing down performance, but I do not know how to fix.

Do I need Firefox 78.0.2 (x64) and Firefox ESR (x64)? Also I noticed I have noticed a very slow startup. I have an old Dell Vostro 460 PC. I also did a Task Manager and noticed five Firefox process. Can I shut some of these down?

Thanks, Irv

Dear Sirs,

For at least the last two weeks, I have experienced a lot of trouble working with Mozilla Firefox. Just reading my emails is an arduous task.

It crashes, I lose internet connection, it does not "respond," etc., and Symantec Norton 360 cannot find out WHY! I have deleted Firefox and reinstalled it, and it is still unreliable.

Before I have to resort to using another browser, can YOU tell me what is going on. I have a Dell desktop, using Windows 10 Pro (obtained in 2018). Firefox is my default browser. I also have Google Chrome installed.

Please help!

Sincerely yours,

Victoria-Ann Bonanni [email address]

Hi. Not sure how to tag this. I've turned off as many ai features in Firefox as I am able. I'm practically begging for this company not to add more. It slows the browser, it wastes energy, and to be honest? I don't want summaries of things I'm looking up, I don't want to be recommended apps or features, or chat to a bot, or have my sentences finished for me/help with writing beyond spell check. Google had a decent spelling and grammar checker and then they added gen ai garbage and now it sucks! PLEASE stop adding ai features to Firefox. It makes browsing impossible.

MacOS, M2 2023, fully up to date firefox.

Sometimes I'm using firefox and it just stops loading pages, internet is fine. Other browsers work. I look at my activity monitor and nearly 100% of my 32GB of ram is being consumed by various firefox processes. A lot of those processes seem to be associated with youtube. This problem usually, but not always, is resolved by restarting firefox. But this shouldn't be happening. I have a lot of tabs open sometimes, but it's not that excessive. And most certainly not 32GB worth and preventing my computer from doing a google search.

If there's a debugging thing I can do to post system logs, let me know and I'll post them next time this happens. I'll be away from my computer until early July, so around that time.