Firefox Community Forum

This has happened several times in the last 4 months or so, it had never happened prior to that and I've used Firefox for years. It now occurs when I open Firefox after my computer has either been shutdown, or the computer does a restart. I am signed in to my Mozilla account.

with this new version i lost everything i need to get back to an older version and get all my extentions my bookmarks back all my s desktop items that i had linked to firefox are gone i can no longer get face book or anything back to firefox book marks every thing i had with firefox

and

I am looking to Restore yesterday Firefox have lost all my pin tabs when I opened this morning the browser how can I get my old stuff back? Please help me out. Thanks

I've spent more than half of today trying---once again, after you must have done some "update"---to restore my many bookmarks, including the bookmarks menu. I HATE THIS FAR TOO FREQUENT WASTE OF MY TIME!!!!!!

Have tried all of your "tips" online for fixing this and this time NOTHING works. Damn it---fix this and quit doing this to us!! Have rebooted -- in Safe Mode -- several times. Can't find anything in a profile that gives you permission to screw me over like this so much.

Import from my html file gets no response. Restore with my JSON file gets no response.

Please quit wasting my time every couple months!!!!!! This is soooooo fgrustrating.

Where do I input my recovery Key to get my account back? I recently had to get a new mother board and hard drive on my laptop. In the process, it wiped out my Firefox. I have reinstalled Firefox and have my previous Recovery Key to get my bookmarks passwords but can not locate where to enter the recovery key to do this. All I can seem to find is how to create a recovery key, not where to enter an already existing recovery key. Please help.

I'm not sure what happened. I restarted my laptop and when I tried jumping onto Firefox it didn't have my normal accounts on it they were gone and I had to make a new one which means all of my bookmarks are gone, none of my accounts are logged in I am freaking out! What happened?!?!

Hi,

I just updated to the latest version of Mozilla FireFox and my bookmarks dissappeard.

All are gone, I wonder how I can get them back?

Many thanks,

• OS Version: Microsoft Windows 10 Professional (x64) Version 22H2 (build 19045.6466) • Firefox 149.0 (64-bit) • Thunderbird 140.8.1esr (64-bit)

Have NO idea "which topic best describes my question" from your drop-down list (above), so simply clicked on one.

Restarted my PC; all of my bookmarks disappeared. NOT acceptable. (Or is this just another "improvement" from Firefox . . . ?)

Where did they go; how do I retrieve them?

Really don't want to wait days until there's a response, as I DO USE MY BOOKMARKS ALL OF THE TIME.

Thank you.

Приветствую ! Я решил перенести аккаунт Firefox на другой компьютер и сменил пароль на новом компьютере данные по новому паролю в аккаунте пропали .Могу я как то восстановить данные в аккаунте с новым паролем .Заранее благодарен.

I need to find where all my bookmarks are on my computer so I can restore them. My operating system is Windows 7. Even when I try to restore through import/backup and it says it was successful there are none of my saved bookmarks. Can you help in specific steps how I can get these back? From what I read there should be a Firefox file on my computer where these are all saved. Thanks!!

My bookmarks suddenly disappeared. I tried to use the troubleshooting guide for "My Bookmarks have Disappeared" bold textbut when I click on <Manage Bookmarks> step nothing happens. Also, when I click on the star to make a bookmark, nothing happens.

I've been searching for three days now for a solution that will work to restore my profile from a crashed windows-7 machine to my new windows-11. Nothing listed in any forum or help desk works as described. I used to be able to just rename the folder to the exact file name on the new PC, but windows 11 won't let me do anything. It always needs admin permissions and even after I activated the admin account and assigned a password, I still cannot copy to the folder or rename the folder. Every attempt to do this on W-11 fails. It shouldn't be that hard and I'm tired of wasting days playing with this. I have important bookmarks, passwords etc. I want restored, and I need help. Nobody wants to pick up a phone anymore to assist!

I have never used "sync" because I have multiple PCs and each used for different applications and yes some go back to W-7, the operating system that actually worked well. Each PC has Firefox and a distinct bookmark file.

I went to "about:profiles" and created a new profile thinking I could copy to the new folder, but when i switched profiles I couldn't get back to the original default! HELP!

Sam