• Solved

Firefox desktop bookmarks export to HTML file is incomplete

I am trying to move my mobile bookmarks from Firefox to Brave. I've synced them with no trouble from Firefox Android to desktop. I can see a folder in the Firefox bookmar… (read more)

I am trying to move my mobile bookmarks from Firefox to Brave. I've synced them with no trouble from Firefox Android to desktop. I can see a folder in the Firefox bookmark manager called "mobile bookmarks", and it contains all my mobile bookmarks. From there, I can open them in Firefox, Brave, Edge, and Chrome. No problem.

When I click "Import and Backup", then "Export Bookmarks to HTML", I'm able to save the HTML file to whatever location I like - desktop, Downloads folder, etc. However, when I go to open the file, it only contains the Mozilla default bookmarks. None of the "Mobile bookmarks" folder is visible. The HTML file is only 11 kb.

Screenshots are attached. Using Firefox version 113.0.1.

FWIW, I've also tried directly importing the bookmarks to Brave using their import feature (not using an HTML file), and Brave does not recognize any bookmark files whatsoever from Firefox. Getting really frustrated.

Asked by ben.jones0425 22 hours ago

Answered by ben.jones0425 21 hours ago

  • Locked

Issues Or Challanges

Have you encountered any challenges or issues while using Mozilla products, and how did you troubleshoot or resolve them? Share any tips or solutions that might help othe… (read more)

Have you encountered any challenges or issues while using Mozilla products, and how did you troubleshoot or resolve them? Share any tips or solutions that might help others facing similar problems.

Asked by blindsb795 5 days ago

Last reply by Paul 22 hours ago

  • Solved

Date.prototype.toJSON() and Date.prototype.toISOString() discrepancy

console.log(new Date().toJSON()); console.log(new Date().toISOString()); // Actual output: // 2023-05-27T04:21:13.004Z // 2023-05-27T06:21:13.005Z // Expected output: /… (read more)

console.log(new Date().toJSON()); console.log(new Date().toISOString());

// Actual output: // 2023-05-27T04:21:13.004Z // 2023-05-27T06:21:13.005Z

// Expected output: // 2023-05-27T06:21:13.004Z // 2023-05-27T06:21:13.005Z

This happens only on Firefox and Firefox Developer Edition on one of my PCs and not the other. Firefox is version 113.0.2 (64-bit) and DE is 114.0b9 (64-bit)

Anyone experienced this before?

Asked by Mathias Frost 3 days ago

Answered by cor-el 2 days ago

  • Solved

Ebay running very slow in Firefox

Since probably 3 or 4 weeks ago Ebay through Firefox has been terribly slow. I have selected the option not to track in the address bar and still the same problem. I ru… (read more)

Since probably 3 or 4 weeks ago Ebay through Firefox has been terribly slow. I have selected the option not to track in the address bar and still the same problem. I run ebay through MS Edge and runs perfectly. Happens to me in 3 out of 4 computers. Only in 1 works ok, very strange...

Speed connection in all of them is at least 200mb/s

Thanks.

Asked by XMG 2 days ago

Answered by XMG 1 day ago

  • Solved

Youtube Videos have extreme brightness since several weeks

Moin all, since some several weeks I'm facing a real anoying problem. Every Youtube (and other platforms) Video shows extreme brightness. It looks like as someone record… (read more)

Moin all,

since some several weeks I'm facing a real anoying problem. Every Youtube (and other platforms) Video shows extreme brightness. It looks like as someone recorded the video directly in the sun. An example is the best so I attached a Photo with FF in the top left, Chrome in the top right and Edge at the Bottom. Only the frames have been a bit cropped for privacy.

The video shown in the screenshot can be found here. Today I also tried a fresh installation of my Win 11 and also FF (Had some free SSD around for that). But this had no effect, it looked the same. The only change I can see is when the Troubleshoot mode is being activated. But only while this mode is active. If FF is being reset or even new installation (like before fresh Win 11), no change.

Cause of this behaviour I also mentioned FF Video Stream is not HDR. The others show HDR but as not every Youtube Video can be HDR I think this is not the Problem. Anyway, I don't want to change my favorite browser which was working now for about 20 years.

Does anybody have a clue what is causing this or is it a bug?

greets indy

Asked by indiana 1 day ago

Answered by cor-el 1 day ago

  • Locked

The webpage is having trouble loading

Regards, Sir/Madam The webpage is empty. [link] Although the page is currently blank, the website icon in the upper left corner suggests that contact has been made. Anyon… (read more)

Regards, Sir/Madam The webpage is empty. [link] Although the page is currently blank, the website icon in the upper left corner suggests that contact has been made. Anyone know the reason why Firefox is unable to load the website?

Asked by olpexhalvin 5 days ago

Last reply by cor-el 5 days ago

  • Locked

There are loading issues with the website

Regards, Sir/Madam The website functions OK in Chrome but not in Firefox. [link] is the URL. The website symbol in the top left corner shows that contact has been made ev… (read more)

Regards, Sir/Madam The website functions OK in Chrome but not in Firefox. [link] is the URL. The website symbol in the top left corner shows that contact has been made even though the page is now blank. Anyone with knowledge of the cause of Firefox's inability to load the website?

Asked by jalvergaze 2 days ago

  • Locked

There is an issue with the website loading.

Regards, Sir/Madam The website is blank. [link] The website icon is in the upper left corner, giving the idea that contact has been made, yet the page is still blank. Doe… (read more)

Regards, Sir/Madam The website is blank. [link] The website icon is in the upper left corner, giving the idea that contact has been made, yet the page is still blank. Does anyone know why Brave cannot load the website?

Asked by marcilalex890 2 weeks ago

Last reply by TyDraniu 2 weeks ago

  • Solved

Extremely high Cpu usage after firefox update

Hello, I hope someone can help me. Ever since I updated firefox, my cpu is almost at 100%. With only 2 or 3 tabs open. I updated from version 106.0.2 to 112.0.2. Before … (read more)

Hello, I hope someone can help me.

Ever since I updated firefox, my cpu is almost at 100%. With only 2 or 3 tabs open. I updated from version 106.0.2 to 112.0.2. Before this update, I could have several tabs open, up to 10 and the computer would run fine. Now with 3 tabs open, it gets really slow. And I can hear my desktop suffering (the fans go to full speed). When checking the task manager, firefox is taking all the memory and the cpu usage is almost at 100%. I have to keep restarting firefox.

The conditions are the same. The only thing that changes was updating firefox. I already searched for ways to reduce the firefox cpu usage, but nothing changed.

Is there a way to fix this? Or how can I go back to an older version of firefox? Because I'm afraid my computer will die from simply opening 3 tabs.

Thank you in advance.

Asked by Dark_mustard 2 weeks ago

Answered by cor-el 3 days ago

  • Solved

How to disable videos dropping to the lower right-hand corner on websites

Every time I go to Fox News, the video at the top of the page drops to the lower right-hand corner. It's an annoyance I've been searching for a way to eliminate. I have p… (read more)

Every time I go to Fox News, the video at the top of the page drops to the lower right-hand corner. It's an annoyance I've been searching for a way to eliminate. I have pop-ups blocked in preferences and I have a couple of different pop-up blockers, but nothing seems to work. I'm currently using Firefox 114b.09 on a Mac Desktop.

Asked by soofeenee2 2 days ago

Answered by cor-el 2 days ago

  • Solved

Ubuntu crashes while moving a Firefox tab with mouse

Hello Volunteers, Ubuntu crashes while moving around a Firefox tab with a mouse, IF the mouse cursor goes thru the top bar of the laptop screen. I am using Firefox V 113… (read more)

Hello Volunteers,

Ubuntu crashes while moving around a Firefox tab with a mouse, IF the mouse cursor goes thru the top bar of the laptop screen. I am using Firefox V 113.0.2, Build ID: 20230522193126 on Ubuntu 23.04. This could be an Ubuntu problem or a Firefox problem.

Thanks Dilip Deodhar

Asked by DD 3 days ago

Answered by jonzn4SUSE 2 days ago

  • Solved

Firefox preventing Mac from sleeping

I have noticed in the last few days that Firefox is keeping my Mac from sleeping. This seems to have started around the time of updating Firefox to version 113.0.2 which… (read more)

I have noticed in the last few days that Firefox is keeping my Mac from sleeping. This seems to have started around the time of updating Firefox to version 113.0.2 which happened 4 days ago. Any thoughts on how to debug this?

Asked by Rumboogy 2 days ago

Answered by Rumboogy 2 days ago

  • Solved

Refresh Firefox button missing

I have an extension (completely blank) that can't be deinstalled. I am trying to use the "refresh firefox feature" to get rid of it, but the button simply isn't where it … (read more)

I have an extension (completely blank) that can't be deinstalled. I am trying to use the "refresh firefox feature" to get rid of it, but the button simply isn't where it should be. The text is german, but none if these Buttons are the one I seek.

Asked by timopa 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

Reinstalling my Firefox data from a PC that dies to a new one

My laptop died but I have been able to rescue the SSD and turn it into a USB connected external drive. I can see all data from my old PC. I have tried to copy all of my… (read more)

My laptop died but I have been able to rescue the SSD and turn it into a USB connected external drive. I can see all data from my old PC.

I have tried to copy all of my User, Local Apps Data Mozilla Profile data folders to my new Laptop but the data does not appear when I fire up Firefox on the new laptop.

The old laptop folder was c:\Users|Phil, the new laptop is C:\Users\Phill {setup of new PC added a second L to my name}

Is this an issue ?



Asked by phil.libbis 3 days ago

Answered by cor-el 2 days ago

  • Solved

Radio buttons on some websites neither display nor update when clicked. FireFox 113.0.2 (64-bit) on Mac OS X 10.13.6 (High Sierra)

Radio buttons on some websites neither display nor update when the area in which is should have displaed is clicked. FireFox 113.0.2 (64-bit) on Mac OS X 10.13.6 (High … (read more)

Radio buttons on some websites neither display nor update when the area in which is should have displaed is clicked. FireFox 113.0.2 (64-bit) on Mac OS X 10.13.6 (High Sierra). This problem has been present for some time. On other websites the radio buttons do display and do upate when clicked by toggling the dark center. The minority of websites which don't work seems random, but does include some banking websites and the IRS.gov website. Often using SAFARI will work when FireFox doesn't.

The CheckBox at the end of this page "Email me when someone answers the thread" appears but does not respond to a click.

Asked by garth4 3 days ago

Answered by garth4 3 days ago

  • Solved

Firefox is popping up a small pop-up asking for a password.

Everything under Logins and Passwords, and Forms and Autofill is unchecked. A "Primary Password" has never been set in firefox. Can't get it to stop asking, which is ma… (read more)

Everything under Logins and Passwords, and Forms and Autofill is unchecked. A "Primary Password" has never been set in firefox.

Can't get it to stop asking, which is made worse by the fact that nothing is selected to prompt it nor is anything stored for it to use.

Asked by Shawn.Janson 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

Webcam help

Scroll down until you find "PERMISSIONS" and find for "Camera". Click on "Settings" that is parallel to "Camera". Now, select/type all websites, that you want to give pe… (read more)

Scroll down until you find "PERMISSIONS" and find for "Camera". Click on "Settings" that is parallel to "Camera". Now, select/type all websites, that you want to give permission/access to your camera.

Never used a webcam before, but i did that... the site is there, it says allow... i'm on the website now, says webcam not found... am i forgetting something? do i even have one? i'm at the library...

Tim

Asked by ttaylor11133 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

Firefox's pinned tabs closing

Hello everyone. I've been using Firefox for quite a few years now and I'm used to keep my pinned tabs open after closing and then opening a Firefox windows. Yesterday I… (read more)

Hello everyone.

I've been using Firefox for quite a few years now and I'm used to keep my pinned tabs open after closing and then opening a Firefox windows.

Yesterday I noticed that after closing the navigator with the "X" in the tool bar menu, as I usually do, the pinned tabs are not "recovered" when opening again.

This happened randomly without configuration changes involved and drivers/firefox are updated to the last version available.

Moreover, I've tested the same in my notebook and it works just fine, as it keeps the tabs open when a new window is open.

Is there any troubleshooting for this or do you have any idea what could have caused this to happen?

Let me know if you need any additional info. Thanks in advance!

Asked by g.calissi 3 days ago

Answered by g.calissi 3 days ago

  • Solved

windows 10 firefox 113.0.2 and firefox developer 114.0b8 won't play videos

hello, i've facing this issue for weeks. i've completely abandoned windows server 2019 as daily os and installed windows 10 with latest patches. installed firefox and fi… (read more)

hello,

i've facing this issue for weeks. i've completely abandoned windows server 2019 as daily os and installed windows 10 with latest patches. installed firefox and firefox developer as usual and did my same settings for years. but videos can't be played on reddit, twitter and linkedin. i tried to refresh browser, disabled addons (only ublock and enhancer for youtube is installed) to be sure. but still got nothing. in my laptop with same addons and same privacy & security settings could play videos.

twitter: https://i.imgur.com/rnPSWpd.png

linkedin: https://i.imgur.com/LPrBbuA.png

i can share everything that would solves the problem. thank you in advance.

Asked by firefox_ruined_my_life 5 days ago

Answered by firefox_ruined_my_life 3 days ago

  • Solved

Firefox blocks pop-ups from a website that has an exception for pop-ups.

I have a website that open pop-ups automatically using javascript. That is the expected behaviour of it. So I went into Firefox options and made an exception for that sit… (read more)

I have a website that open pop-ups automatically using javascript. That is the expected behaviour of it. So I went into Firefox options and made an exception for that site. If I go to the site and wait so it can do its thing, it opens about a few of them, and then Firefox decides that the rule I have set up is garbage, and firefox decides to ignore it and block the pop-ups from the site.

Why?

Why on Earth does Firefox decides that he must do something against the rule that the user has set up. Why does it have this completely disrespect to the user settings?

I am honestly really mad at whoever decided that ignoring an exception from the user was the default behaviour.

Now, if someone knows enough what is going on they will tell me, go to about:config, go to this obscure command and change its value, value which I can't know without coming here and ask. If I create an exception, then I am in my right to expect that the browser should do exactly as the exception has been configured.

By the way I have tried with the troubleshooting mode and still happens.

Asked by mail1729 1 week ago

Answered by jscher2000 - Support Volunteer 5 days ago