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  • Archived

Bookmarks are corrupted?

So a while ago I opened firefox on my computer and noticed all my bookmarks were dead (they had the globe and wouldn't go anywhere when clicked), I thought 'weird' and di… (read more)

So a while ago I opened firefox on my computer and noticed all my bookmarks were dead (they had the globe and wouldn't go anywhere when clicked), I thought 'weird' and didn't do anything at the time because it wasn't what I was busy with at the time. Then, recently, I open firefox and my bookmarks are linked wrong. Like, I have Netflix bookmarked, it says Netflix, it has been netflix for as long as I have used Firefox, but if I click on it, it takes me to an article I read weeks ago at this point -one I did not bookmark or even view repeatedly. In some of my folders all of the bookmarks are missing, like they aren't dead, they're just gone.

But if I go to my ipad firefox and access my desktop bookmarks from that sync -which I literally just re-synced today- I have all my bookmarks. All of them exist, the links are fine, they're there. But I have tried refreshing Firefox, uninstalling and reinstalling it, restarting my computer, logging out of my account, removing all my extensions, everything I can think of and! Nothing!

Also, if I try to restore my bookmarks from an older file, it does nothing. Or it will say it can't access them.

I don't know what's going on. I know if I wanted to I could go through and re-bookmark them all because I do have access to all of them on my ipad, but I mostly want to know if there is a way to fix it on my desktop or even figure out what happened. I can't remember anything happening around the time with my browser. Any help is much appreciated!

Asked by annika.m.van 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to separate Firefox taskbar window from pinned icon on Windows 8 Pro?

So, back in the days when I installed Firefox, it would automatically pin it to the taskbar. When I opened Firefox, the newly-opened Firefox window appeared separated fro… (read more)

So, back in the days when I installed Firefox, it would automatically pin it to the taskbar. When I opened Firefox, the newly-opened Firefox window appeared separated from the pinned icon in the taskbar. I liked this because it allowed me to open new windows faster. Now, I had to uninstall and re-install Firefox (the last version as of today) because of some problem. Now, this separation no longer occurs. If I open Firefox, the opened window and the pinned icon in the taskbar become the same thing. How can I fix this?

I am using Windows 8 Pro btw.

I attached a screenshot to show how it looks like.

Asked by King Massen 2 years ago

Last reply by TechHorse 2 years ago

  • Archived

Help needed for a pensioner who doasn't understand

Can someone please help solve this problem. Why am i getting this message below The site concerned is FamilySearch which i have bee using for some years. I am a pensioner… (read more)

Can someone please help solve this problem. Why am i getting this message below The site concerned is FamilySearch which i have bee using for some years. I am a pensioner who doesn't know much about computers.

Attention: This site does not support the current version of your web browser. To get the best possible experience using our website we recommend that you upgrade to a newer version or install another browser

Asked by bevanrichardson 1 year ago

Last reply by Terry 1 year ago

  • Archived

Lost tabs - no current support text solves the issue - no sessionstore.jsonlz4 ever appears

Ok, I've resolved this in the past, several version of Firefox ago, under windows. Firefox crashes silently, open it again and no tabs are restored. Open firefox again a… (read more)

Ok, I've resolved this in the past, several version of Firefox ago, under windows. Firefox crashes silently, open it again and no tabs are restored. Open firefox again and look in recently closed windows and the one with my tabs is not there, only little utility windows that are popped up when I log in at the coffee shop, so my recently closed windows are overwritten with windows with no tabs.

So I go to my profile sessionstore-backups folder and copy it to the desktop. I have 6 files, previous.jsonlz4, recovery.baklz4, and recovery.jsonlz4 at around 8 megs in size. I copied each to the folder one level up and renamed them sessionstore.jsonlz4, and each time restarted firefox. All that opens is a blank tabbed firefox window.

There was never an existing sessionstore.jsonlz4 file anywhere I could find, even with firefox closed, this file never appears anywhere I could find it. Searching files with Windows was also unsuccessful.

I feel like I have captured the files with my tabs, based on the date modified, several were from before the crash. Why can't I find a working tutorial on how to restore my tabs? Nothing I've found on the support site works though I follow the directions exactly.

Thanks

Asked by bikenrightnow 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Firefox on my new computer says"hmm. we're having trouble finding that site" for all internet access requests. What can I do to open it up to the internet?

I recently installed firefox on a new computer and it will not access the internet. Any access request gets the message "Hmmm. We're having trouble finding that site."… (read more)

I recently installed firefox on a new computer and it will not access the internet. Any access request gets the message "Hmmm. We're having trouble finding that site." We cannot connect to the server.... It says to check that fiefox has permission to access the web, but I do not know how to do that. How can I get Firefox to access the web? I do not want to have to use different browser, but will switch unless this is resolved.

Asked by Stanpeabody 10 months ago

Last reply by zeroknight 10 months ago

  • Archived

vids spinning

like a dick i tried to sort it out myself and i no nothing aboout computers i deleted loads of stuff thinking its old i dont need it from downloads...i was having truble … (read more)

like a dick i tried to sort it out myself and i no nothing aboout computers i deleted loads of stuff thinking its old i dont need it from downloads...i was having truble with vids not playing just the spin thing or it does start but slow or judery ... now mozilla cant update ...as theres nothing there

Asked by mickmay1962 10 months ago

Last reply by zeroknight 10 months ago

  • Archived

i need to revert to the home page after closing another tab

whenever i close a single open tab, firefox closes and i have to reopen it to my home page. In the past i could actually revert back to my home page after closing tabs. A… (read more)

whenever i close a single open tab, firefox closes and i have to reopen it to my home page. In the past i could actually revert back to my home page after closing tabs. And then can only close down firefox by hitting the top right X. Unfortunately i have forgotten what i did last time, so any help would be appreciated Ta Doug G

Asked by Doug Gauld 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Firfox will not down some email files says I am on windows 8 but I am on 10

Firefox will not down load some email files says I need to uprgade butI have the latest upgrade but it looks like they think i am on windows 8 but I am on windows 10 … (read more)

Firefox will not down load some email files says I need to uprgade butI have the latest upgrade but it looks like they think i am on windows 8 but I am on windows 10

Asked by Terrance Merrell 4 months ago

Last reply by TyDraniu 4 months ago

Firefox 115

Warun habe ich Version 115 und auf einem anderen PC und Laptop die Version 128. Alle behaupten ich hätte die neueste Version.Hauptproblem ist, daß seit dem 1.8.2024, 17.1… (read more)

Warun habe ich Version 115 und auf einem anderen PC und Laptop die Version 128. Alle behaupten ich hätte die neueste Version.Hauptproblem ist, daß seit dem 1.8.2024, 17.16 Uhr auf dem PC mit der Version 115 die Symbolleiste und alle Lesezeichen verschwunden sind. Vierenscanner habe ich deaktiviert. Gruß Gundi

Asked by gundi.floeda 4 months ago

Last reply by cor-el 4 months ago

  • Archived

Have changed password on my Citibank on account I can no longer open the account

Citibank cannot access the online account changed pass word and it keeps asking me for the new password. Citibank says Firefox has to be restored? Please help Thank yo… (read more)

Citibank cannot access the online account changed pass word and it keeps asking me for the new password.

Citibank says Firefox has to be restored?

Please help

Thank you Judith B. Basch

Asked by baschmets358 2 years ago

Last reply by cor-el 2 years ago

row of executable items above the firefox broser

After an update the new Firefox does not show the line above the browser Firefox, I used to have items like clear cookies or check if Firefox is up to date but such lines… (read more)

After an update the new Firefox does not show the line above the browser Firefox, I used to have items like clear cookies or check if Firefox is up to date but such lines do not show in this past August 7, 2024 update, how do I bring them back

Asked by rogereasterling1 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • Archived

closing tabs but task manager still has them open

I will open a few tabs, then close some then open more , then everything slows down, I go to task manager and see that many tasks are still open under Firefox I want tab… (read more)

I will open a few tabs, then close some then open more , then everything slows down, I go to task manager and see that many tasks are still open under Firefox

I want tabs to close ( end process) when I close them

So now I manually 'end process' and the machine resumes speed

How do I get firefox to End Process when tabs are closed

this is w 8.1, don't know what version of firefox, pretty recent

this is firefox mozilla, as best I understand, not that I know why these two are always paired

tx

Asked by martin001 2 years ago

Last reply by Terry 2 years ago

  • Archived

'server not found'

i get 'server not found' and 'try again' window when trying to access sites and even within sites if i manage to get on - after several 'try again' clicks could this be … (read more)

i get 'server not found' and 'try again' window when trying to access sites and even within sites if i manage to get on - after several 'try again' clicks

could this be related to recently installed fibre optics or do i have a virus - my anti-virus protection is bitdefenders

Asked by emefitz09 2 years ago

Last reply by emefitz09 2 years ago