Firefox Community Forum

I've been using firefox for a little while- maybe three months now. I'm no expert on any of the config options. I run firefox using the built in VPN that my friend showed me how to enable, and I've been using it since. But now, as of roughly today, whenever I enable the VPN, no websites will load. At all. When I turn it off, they load instantly. But whenever I turn it on, it just gets stuck loading forever and ever, never actually getting anywhere. I tried enabling network.dns.disableIPv6 in the config page, because that's what I saw on a mozilla support page- nothing. Didn't do anything. The browser.ipprotection.enabled is still on, and I didn't change anything in settings. There was a firefox update very recently, but everything still worked with the VPN on. I just updated my computer, but I don't think that's it either because it wasn't loading things earlier today either. Not sure how to fix this. Please help?

My system • Windows 11 on a Dell laptop. • Firefox Version 157, my default browser. • Norton 360 Standard. • Two Firefox profiles; the warning appears in both. • Firefox Troubleshooting Mode does not eliminate the warning https://support.mozilla.org/en-US/kb/sslkeylogfile-warning?utm_source=chatgpt.com

What I have observed The warning appears on Firefox network-error pages, including when the internet is disconnected or I enter an incorrect URL. A particularly reproducible example occurs after I successfully log in to Kotak Net Banking and select Help → Raise a Query. Firefox then displays a connection/privacy warning associated with the embedded page. I do not see the same behaviour in Chrome or Firefox Private Browsing when performing the equivalent Kotak steps. Troubleshooting already completed 1. Norton Safe Web HTTPS scanning was disabled and re-enabled without resolving the issue. 2. QUIC/HTTP3 scanning, WebSocket Protocol Scanning and DNS/DoH scanning were individually tested without resolving it. 3. Firefox Enterprise Policies are inactive. 4. I found no SSLKEYLOGFILE entry in either Windows User Variables or System Variables. 5. Norton and Dell malware scans found no malware. 6. The warning also occurs when I connect through a mobile phone hotspot rather than my usual BSNL connection. Questions for Mozilla's technical contributors 1. Does this warning establish that Firefox detects SSLKEYLOGFILE, or could another mechanism produce the same message? 2. Can the variable be inherited by Firefox from a parent process or injected into its running process even when it is absent from the Windows User and System Variables? 3. What is the safest way to identify which process or security product is setting it on Windows 11? 4. Is there a known interaction between Firefox 157 and Norton 360 Standard that could explain this behaviour? 5. What evidence should I collect to distinguish a Norton issue from a Firefox issue without disabling security protections or modifying Windows settings? I am not looking to disable security features indiscriminately. I want to identify the actual cause and, if Norton is responsible, determine the precise setting that needs attention. I would particularly appreciate a response from a contributor with Windows networking, Firefox TLS or security-software diagnostic experience. Thank you.

Albertsons grocery store states they support firefox. However I can't use firefox I have all sorts of issues so I have to close firefox and use chrome. What do I need to do to get firefox to work at their grocery store website?

Thank you Diana

HI All Recently purchased a laptop and want to have FF sync with my desk top. I am signed in to both devices with the same account and have checked all settings on both and they are identical. Why are they not syncing?

For the last several weeks, one of my computers when it updated to the new settings menu (version 156ish?), it has lost the ability to maintain some of the synced profile settings. For example, I have a couple websites that I list in the exceptions to not have Firefox clear the cookies, and I additionally have the clear cookies and site data check box enabled so that every other website I visit clears upon exiting. This is the setting combination I have utilized for years to keep the cookies from only 2 websites and clear out everything else.

On one of my computers, I'm able to add the exception, and as long as I do not close Firefox, the website exception settings stick. However, as soon as I exit Firefox, and open it back up, the settings clear themselves again, and I have to manually enter the exceptions again. This is very frustrating because one of the sites that I keep the cookies on the exception list has multiple different logins saved so that I don't have to manually re-login to every time I open Firefox.

I have attempted a refresh, and that did not fix the problem. I have fully uninstalled Firefox, manually deleted the %APPDATA%\Mozilla\ folder contents, reinstalled foxfire and this too does not fix the problem.

The weirdest part of this whole issue is my laptop, does not have this problem and the exceptions are sticking so I know that this setting combo works. Additionally, I have tried unchecking the clear cookies and site data box and this too is not allowing the exceptions to stick.

I have also tried re-syncing my account to pull the settings from my laptop and this too is not working.

This experience is on Firefox 157.0.1 (64-bit), Windows 11 Pro 26H2

Thanks for your time and please advise as to how to fix.

Sorry if this is addressed elsewhere but I could not find it. After a recent update Firefox (Windows 11) started each website file download (mostly pdfs) at the Downloads folder. Previously, it would start at the most recent folder to which I downloaded a file. Since nearly all of my downloads are in a few neighboring folders way down the folder tree, I now have a ton of navigating to do for every single download. This is not sustainable. I have done a lot of Googling and investigated several suggested changes to about:config. I changed browser.download.folderList from 1 to 2. I made sure that browser.download.useDownloadDir is false. No effect. Any other suggestions? I am considering abandoning Firefox altogether. It has issues with some parts of the Medicare website. And an earlier update seemingly eliminated my ability to set a particular web page (Google) for new tabs, due to which I often wait a while for the page to appear, then realize I must click on Home. I like Firefox , but too many issues are accumulating and I can't seem to find solutions. Thanks for any help.

When I login to a site where there are many widgets (windows) on the screen - the windows are all missing scroll bars. If I login under a different browser they are there. This happened about a week or so ago. It has to be a setting change in Firefox. Please advise.

Hi Team, I am facing an issue that i have setup the download setting of PDF file as save file and automatically download in my system. but firfox is not working as expected.

After a while bookmarks disappear from the browser tab and the only way to recover is to close the browser and open a new page that requires signing out of opened sites and starting over. Just started with new update release.

Title. 156.0 had NVIDIA Video Super Resolution working just fine. 156.0.1 has broken it on my setup. Nothing I have done has brought it back - toggling settings, clearing caches, forcing it on in about:config, etc. The plugin seems to be broken.

Was working just fine for over a year prior.

Latest Stable Firefox 156.0.1 RTX 5080 Driver 596.49 (May '26)

Does not show as working in the Control Panel, and is clearly not working on any video site. YouTube, the BBC, and Twitch were the ones most tested.

Please consider a fix. Thank you.

My browser is using 2,3 Gb of extra ram it goes away by restarting but comes back in 5-10 min. It occurs wathing twich, i have tried disabling extentsions but it doesn't work. in about:memory the readout is as thoug it is keaping an extra copy of open browser files in ram.

2,511.83 MB (100.0%) -- heap ├──2,301.00 MB (91.61%) -- committed │ ├──2,016.65 MB (80.29%) ── unused-pages/dirty │ ├────230.75 MB (09.19%) ── allocated │ ├─────32.96 MB (01.31%) ++ bin-unused │ └─────20.65 MB (00.82%) ++ (2 tiny) └────210.82 MB (08.39%) -- decommitted

    ├──210.21 MB (08.37%) ── unmapped
    └────0.61 MB (00.02%) ++ unused-pages

Greetings, I am on the spectrum with aspergers. I have issues with organization, lining up objects, etc, but I am highly intelligent and present well. I have no doubt society is aware of all the tropes that surround folks with my......difference. I have an incredibly hard dealing with change, and it sometimes wrecks my mental health. The changes are constantly throwing my health and welfare for a loop, and it is really harmful.

Everytime I get firefox setup to where I am comfortable, something new gets shoved down my throat. How to stop the constant feature change diarrhea abuse is inflicting on my health? Recent example. I only use 2 search engines, and I cant deal with the rest, its a colour thing sorry. I have had my search engines set up like this for 14 years.

Recently, firefox decided that I should go for another life rollercoaster, even though I didn't ask for it, and that I should permanently have things like history bookmarks tabs and actions as search engines, and they shouldn't be removable.

I don't have a history, as I value my privacy. I don't have bookmarks, because I remember everything and it sucks, and I type about 350 wpm. Tabs information is within history, so I see firefox as duplication idiots in this case, and I don't do any actions, not even sure what they are and I really don't care at all.

My parents are considering a lawsuit against firefox for accessibility issues like this, as 1 of my dad's best friends is an accessibility lawyer.

How can i stop firefox from constantly flipping my autism world upside down? I don't want my parents to sue them because it will bring a lot of attention on me.

Please help me re-normalize the internet for spectrum users.

Don't know where it should be. But here is the issue: I check my personal email often, so I used to open Firefox, click the address bar, and my Outlook would be at the top. Now, for whatever reason, Firefox tries very hard to make that disappear, even though that is my most-used website. First, it'll drop a few places in drop-down, then some more, and then disappear. To bring it back, I'll have to delete unwanted links (the ones I open like once a month!) from history, and after quite a bit of work, Outlook will be back. Then rinse and repeat.....How can I fix this?

I have been on Windows 11 for years. While trying to fix a password issue, I learned that Firefox thinks I am on Windows 10 whose support is going away. How can I tell Firefox that I am on Windows 11?

Related issue: Firefox no longer likes my password. It has 8 characters, but only letters and numbers. Things got messed up while trying to fix it, so I am not sure of my password anymore. Apparently Firefox and Mozilla have separate accounts. I don't know which system's password is broken.

It was suggested that I clear cookies and cache. I cannot find the menu to do that. Trying to fix each problem just creates more problems! I need some support to straighten things out.

Hello there, I'm trying to add the surfshark extension to Firefox but I keep getting a pop-up asking if I want to go ahead and add the extension to Chrome. When I click cancel it just closes the pop-up, clicking 'Install now' just brings it up again. I've just istalled Surshark.

Any ideas ?

This is more two minor requests than a question.

1. 1 When you have 2-3 Widgets, it should centre them for better visualisation.
2. 2 It would be nice to add multiple widgets for separate lists
3. 3 Would also be good to sync lists

I wasn't sure if there is a better place to post these suggestions. Happy to repost if someone lets me know the right place.

Thanks, Mike

Is it really not possible to adjust the font size? I found no setting for that. I only can cheange the text size of webpages, but not for title or menueor other thing a the top of the firefox window. These are readable with thunderbird, but not with firefox after I changed to a new laptop with higher resolution. Size of elements should be measured in points, mm or inches an not in pixels, as pixel sizes are depending on HW. The attached image shows the comparison between thunderbird and firefox.

I am trying to use the VPN feature to connect to BBC iPlayer in UK. I switched on the VPN in the browser and selected United Kingdom. It doesn't seem to work as BBC iPlayer tells methat I am connecting from outside UK.

I restarted my computer, and when FF loaded all the tabs across the top where weirdly blank. I could see that there were tabs but no info. I restarted FF and then there were no tabs. Then I looked to history to restore previous session, and nothing. I've gone through all the various methods I can find about restoring sessions, and there are no sessions. See attached image. Session restore can not find a previous session. When looking for backup files, and using session scrounger https://www.jeffersonscher.com/ffu/scrounger.html I get a few tabs but nothing from my my most recent browsing. I had 28 tabs open, some in groups, and all of it is gone. I've had issues with losing tabs before but always got it back with the session scrounger, and now I can't find anything. What is going on?