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synchronization my bookmark

My Firefox account was initially set up through https://accounts.firefox.com.cn. With the new Firefox version, this login method no longer works, causing me to lose acces… (read more)

My Firefox account was initially set up through https://accounts.firefox.com.cn. With the new Firefox version, this login method no longer works, causing me to lose access to all my bookmarks. What solutions are available to recover my bookmarks from the https://accounts.firefox.com.cn account? Here is My Email: [email removed]

Asked by 13714243392 4 days ago

Last reply by Kiki 4 hours ago

The extension doesn't work, only in Firefox.

Audio Equalizer and Amplifier(https://addons.mozilla.org/ru/firefox/addon/audio-equalizer-and-amplifier/) extension on Yandex Music(https://music.yandex.ru/) doesn't work… (read more)

Audio Equalizer and Amplifier(https://addons.mozilla.org/ru/firefox/addon/audio-equalizer-and-amplifier/) extension on Yandex Music(https://music.yandex.ru/) doesn't work, which was noticed only in Firefox. In other browsers, it worked correctly and without any problems, I don't understand what the problem is. PC rebooted, browser restarted, the extension uninstalled and installed again. How can this be fixed? The extension worked correctly in Chrome and Edge.

Asked by Sford 18 hours ago

Last reply by jonzn4SUSE 5 hours ago

Session corruption?

I have a profile that causes odd behavior, within the profile, and to the OS. Regarding the profile itself: 1. I use Multiple Tab Handler, which should allow me to … (read more)

I have a profile that causes odd behavior, within the profile, and to the OS.

Regarding the profile itself:

1. I use Multiple Tab Handler, which should allow me to move tabs on the tab bar with the mouse, but it does not (see image of proper behavior)

2. Normally, i can drag this padlock button to the desktop to create a shortcut. but now, it will not move/drag (see image 2)

3. I also have a backup profile from several months ago that has none of the above symptoms. However, If I substitute it's sessionstore.jsonlz4 file with the the one from the problematic profile, all the bad behavior mentioned above re-emerges.

I know this sounds strange, but, I also get external display issues when using the broken profile. These events are random, and manifest themselves differently, so I can't duplicate them. Essentially, these snips are examples of images from the taskbar tabs, or the clock area, suddenly superimposing themselves on the top portions of the taskbar toolbar area.

This is the view of my clock area (see next image 3)

In the following image, imagine that the portion on the left, that opens the start menu, is now hidden under what looks exactly like the clock area on the right, superimposed over it (see next image 4)

Those aberrations are removed by simply moving the mouse cursor over them, but they will continue to occur in any number of variations over any area of that top toolbar.

Is there a Session Manager that will save the session, to be later restored into that previous profile, but not also pass along the corruption?

Asked by noel_envode 2 days ago

Last reply by jscher2000 - Support Volunteer 8 hours ago

500 Server Error

Yesterday I synced Firefox desktop to iPhone 13 and iPad 11. I created an account. The syncing worked. Today I tried to access one specific website and got this message… (read more)

Yesterday I synced Firefox desktop to iPhone 13 and iPad 11. I created an account. The syncing worked.

Today I tried to access one specific website and got this message: "500 server error. Oops. Sorry. Your request could not be carried out because of an error. Please log out and sign in again". That didn't work.

I tried accessing other websites within Firefox desktop Version # 140.04 64 bit. They do work.

I don't know if this service error is something within Firefox or within Windows 10 latest update, or something else. I've reviewed system Administrative Events and there are numerous notes for 7/18/25. Many say "Distributed COM" some are Service control manager, many entries "Device setup manager". I have photos of several screens.

I've deleted cache and history (I use private Mozilla). I've restarted the laptop PC twice. No change to that website access. I used troubleshooting and that didn't help at all.

Please help diagnose where the problem is and how to fix it if the source is my computer. If it's a server problem please advise. Thank you. JHL

Asked by jhloeb28 16 hours ago

Last reply by Paul 15 hours ago

Primary Password

I was creating a primary password and for some reason it "glitched" or "stuttered" and it created the password without me knowing what it was. I tried several combination… (read more)

I was creating a primary password and for some reason it "glitched" or "stuttered" and it created the password without me knowing what it was. I tried several combinations that could be close to the one I was inputting. Can I uninsall Firefox and reset the password?

Asked by DR Roel 19 hours ago

Last reply by jscher2000 - Support Volunteer 18 hours ago

Websites not working with Firefox but work with Chrome and DuckDuckGo

I like Firefox - it's been my default browser for a long time. But I am getting REALLY tired of websites not working with Firefox but working with Chrome (which I hate) … (read more)

I like Firefox - it's been my default browser for a long time. But I am getting REALLY tired of websites not working with Firefox but working with Chrome (which I hate) and now DuckDuckGo. Specifically, federal government websites like Social Security, Id.Me, and I.R.S DONT WORK WITH FIREFOX!!! Also California DMV. Now I'm even having problems with commercial sites like Outdoorsy.com! I shouldn't have to switch but I'm getting real close to just abandoning Firefox. I will also add that the number of times I have to download a new version, then delete my session, let it load, and then use history to restore previous session is also VERY ANNOYING!!!

Asked by samrosedc 1 day ago

Last reply by jordanphillips0111 1 day ago

audio playback on certain sites

I take guitar lessons on line and the audio for the lessons has suddenly defaulted to muted and I can't unmute it even with repeated attempts. The speaker icon is x-d out… (read more)

I take guitar lessons on line and the audio for the lessons has suddenly defaulted to muted and I can't unmute it even with repeated attempts. The speaker icon is x-d out. I've rebooted, gone out and back in to the site and tried it on another browser where it worked fine. Firefox is my preferred. What can I do?

Asked by heathboyervt 1 day ago

Last reply by jonzn4SUSE 1 day ago

Cannot access website

I got the following message while trying to access this website https://nubecomun.yanapak.org/ The connection has timed out: The server at nubecomun.yanapak.org is takin… (read more)

I got the following message while trying to access this website https://nubecomun.yanapak.org/ The connection has timed out:

The server at nubecomun.yanapak.org is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

How can I allow Firefox to access the site?

Asked by Fe Román Muñiz 1 day ago

Last reply by Paul 1 day ago

Using ChatGPT

I have been using ChatGPT for a few months with no problems on Firefox but today I am not able to enter any text in the text field where you communicate with Chat. Howeve… (read more)

I have been using ChatGPT for a few months with no problems on Firefox but today I am not able to enter any text in the text field where you communicate with Chat. However, I can turn on the microphone and then after speaking a command I can hit enter and it works. I can also switch to Chrome and it all works fine. I tried clearing my data and cash, rebooting computer but still isn't working. what's going on?

Asked by Jerry's FireFox 1 day ago

Last reply by wirkutskijkarl 1 day ago

WHERE to key security code? What Page? Heading? NOTHING on any of those pages indicate "Key security code HERE." I GVE up! I have been round & round & canNOT get a response from the email that SHOULD give this information.

WHERE to key security code? What Page? Heading? NOTHING on any of those pages indicate "Key security code HERE." I GVE up! I have been round & round & canNOT … (read more)

WHERE to key security code? What Page? Heading? NOTHING on any of those pages indicate "Key security code HERE." I GVE up! I have been round & round & canNOT get a response from the email that SHOULD give this information.

Asked by kathryn.Vickerman 1 day ago

Last reply by Paul 1 day ago

I am not ale to log into https://www.talktobuona.com/ It is not Warning: Potential Security Risk Ahead

I am not ale to log into https://www.talktobuona.com/ It is not Warning: Potential Security Risk Ahead How can I log into this site? … (read more)

I am not ale to log into https://www.talktobuona.com/ It is not Warning: Potential Security Risk Ahead How can I log into this site?

Asked by Mike Andersen 2 days ago

Last reply by jonzn4SUSE 1 day ago

"Subject: Feature Request: Option to Download PDFs as JPGs in Firefox

Dear Firefox Team, I am writing to suggest a new feature that I believe would significantly enhance the user experience in Firefox. Currently, when we encounter a PDF f… (read more)

Dear Firefox Team,

I am writing to suggest a new feature that I believe would significantly enhance the user experience in Firefox.

Currently, when we encounter a PDF file on the web, Firefox only allows us to view or download it as a PDF. It would be incredibly beneficial if, when a user clicks on a PDF link (or during the download prompt), there was an option to choose whether to download the file as a PDF or as a JPG image.

This functionality would save users a considerable amount of time and effort by eliminating the need to use third-party online converters or desktop software to transform PDFs into JPGs. This is particularly useful for extracting images or specific pages from documents for quick sharing, presentations, or website use.

I believe this feature aligns with Firefox's commitment to user convenience and efficiency. Thank you for considering this suggestion."

Asked by Shafiqul Islam 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Cookies and Site Data

Why is "Delete cookies and Site Data when Firefox is closed" checked and grayed out for me? Everytime I open the FF browser I have to relog into everything, I didn't cha… (read more)

Why is "Delete cookies and Site Data when Firefox is closed" checked and grayed out for me?

Everytime I open the FF browser I have to relog into everything, I didn't change any settings either, it just started doing this....

Asked by I.M. Fishpinger 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago