Showing questions tagged:

the backup file is not being created

helloooo i am experiencing an issue with firefox where backup (Firefox Backup) is not working since version 148.0 problem: - when I try to create a backup, i get the erro… (read more)

helloooo

i am experiencing an issue with firefox where backup (Firefox Backup) is not working since version 148.0

problem: - when I try to create a backup, i get the error: “Hmm, there was a problem with the backup. Please try again in a few minutes.”

what I have already tried: - enabled and disabled backup password - changed the backup folder/location - cleared browser cache - tested across multiple updates (issue persists)

- backup is enabled, but I cannot create one - the error occurs every time - restarting the browser and system did not help

Solved 11 2 80

videos

okay this just is bad as of today and last Firefox update and with all extensions off . this is what i got when i tried to post and watch a video. it happens on all… (read more)

okay this just is bad as of today and last Firefox update and with all extensions off . this is what i got when i tried to post and watch a video. it happens on all the videos on Facebook i have tried contacting them as well and that is an almost impossibility it is only in Firefox they work in chrome and edge i even tried reinstalling Firefox ans still get bland black screen I have tried turnoff extension and still this is what i get

Locked 12

Edit PDF Outline

I've searched the community for support to add bookmarks inside my PDF files using Firefox, but all I get are articles and community posts from two or three years ago. I… (read more)

I've searched the community for support to add bookmarks inside my PDF files using Firefox, but all I get are articles and community posts from two or three years ago.

I currently see no features or buttons to edit the outline of a PDF using Firefox (153.0.4). Are there any Firefox extensions or other Firefox methods that I can use to do this in the meanwhile, or do I have to resort to using third-party software and solutions?

Where can I suggest to add this feature if it doesn't exist?

Thank you for reading.

Solved 1

No Wallpapers!

Hello, I just downloaded v153.0.4 and now there are no wallpapers on my New Tabs or Home Page. No custom url for new tabs either and the Firefox Home is a blank page. Wha… (read more)

Hello,

I just downloaded v153.0.4 and now there are no wallpapers on my New Tabs or Home Page. No custom url for new tabs either and the Firefox Home is a blank page.

What's up with that?

- Andre'a

Solved 3

right click does not show me "open in new tab" option since last 153.0.4 update

This latest update to 153.0.4, which I did a few days after being notified, it messed up firefox. Finally rebooted, got it up again and now if I right click, I do not g… (read more)

This latest update to 153.0.4, which I did a few days after being notified, it messed up firefox. Finally rebooted, got it up again and now if I right click, I do not get the " open in new tab" option, eg, on youtube videos.

Solved 1 3

Some youtube videos do not support picture in picture

From time to time I stumble upon videos that do not have Picture in Picture button and when I switch tab, they do not open PiP automatically. Example: https://youtu.be/Br… (read more)

From time to time I stumble upon videos that do not have Picture in Picture button and when I switch tab, they do not open PiP automatically. Example: https://youtu.be/BrNglFVnMMw Majority of videos works fine. Do you have any idea what could cause it? Is it some youtube DRM?

Solved 1

one website stopped working

The website fortunesultimateslots.com stopped letting me login on 8-3-26. I had been going to that site daily with no problem. No other website has stopped working on… (read more)

The website fortunesultimateslots.com stopped letting me login on 8-3-26. I had been going to that site daily with no problem. No other website has stopped working on Firefox.

That site works for me on Edge but I would rather use Firefox.

Thank you for any help you can give.

Solved 1

Cant open Firefox. Not responding and wont refresh

I am not able to open my Firefox browser tonight. It was work yesterday. WHen I tried to refresh it the wheel kept spinning for over 15 min and there was no sign that it … (read more)

I am not able to open my Firefox browser tonight. It was work yesterday. WHen I tried to refresh it the wheel kept spinning for over 15 min and there was no sign that it would complete the process.

Solved 1

After firefox update 153.0.1 I can no longer delete my history manually without firefox locking up

When I try to manually delete all my browsing history from the browsing history icon, firefox locks up and nothing happens until I click my mouse button and I get the mes… (read more)

When I try to manually delete all my browsing history from the browsing history icon, firefox locks up and nothing happens until I click my mouse button and I get the message box stating that Firefox is not responding and it gives me two choices, close the program or wait for firefox to respond-

Solved 2

Virgin Media webmail no longer works

Hello, I'm seeking support to try to resolve an issue that has recently started happening. I can't be the only one who is experiencing this, so if this is resolved others… (read more)

Hello,

I'm seeking support to try to resolve an issue that has recently started happening. I can't be the only one who is experiencing this, so if this is resolved others can benefit too. I'm not a complete novice, but neither do I claim to be an I.T. expert.

I use my ISP's webmail service to access my emails. I'm aware I could use an email client, but I prefer to access via a web browser and have done so for many years. About a week ago, I was no longer able to sign in to my webmail. I thought it may be a problem with my provider, so I checked using other web browsers - Safari on iOS which worked and Microsoft Edge (using the same internet connection, same desktop PC) which also worked and continues to work without issue. I can only think it must be something wrong with Firefox? I can access the sign in page as normal using Firefox and select my email address, but after attempting to login I always get the same error message:

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

   Use a device you've signed in on before
   Try again from a familiar connection
   If you're on a VPN, switch it off and have another go 

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

I have 2 extensions installed in Firefox - Adblock Plus and Ghostery. I have already added the specific URLs to the allowed websites list (first is the sign in page, second is what it redirects to):

mail2.virginmedia.com oauth.virginmediao2.co.uk

I have searched around for possible solutions, to no avail. Virgin Media advise only signing in on their main home page, but I've never done this as its just another step and extra unnecessary clicks. I don’t want to constantly be bombarded with news, offers and promotions every time I want to check my email, so I only use the direct webmail sign in.

I have tried clearing cache, cookies, etc. Then I tried to refresh Firefox, none of which worked. I also tried uninstalling Firefox, then using CCleaner to perform a clean up and registry scan to fix any possible issues, followed by a clean installation. To my surprise, I was able to sign in to webmail OK. However, the next morning, I got the same error. The only other settings I have tried tweaking is adding exceptions to turn off "Enhanced Tracking Protection" and "Block pop-ups and third-part redirects" on those 2 web addresses.

Any suggestions or options to try would be appreciated.

Solved 7

Сертификат от Минцифры России

Здравствуйте. Я установил сертификаты по инструкции, которая лежит на s.sber.ru/70VQ2B . После этого в мозилле не прогружается полностью окно входа на online.sberbank.ru,… (read more)

Здравствуйте. Я установил сертификаты по инструкции, которая лежит на s.sber.ru/70VQ2B . После этого в мозилле не прогружается полностью окно входа на online.sberbank.ru, не видно содержимого фреймов (сейчас попробую сделать скриншот). В Microsoft Edge работа нормальная. Удаление сертификатов, перезапуск браузера и компьютера не помогли. На других компьютерах ещё не проверял. Посоветуйте, пожалуйста, что можно сделать. Windows 10, Firefox 153.0.3 (64-разрядный).

Solved 1 4

Remove google, bing, ebay, perplexyity firefox 152

In this version of Firefox 152 for windows I'm currently unable to remove search related to google, ebay, perplexity and bing. Please return possibility to remove those c… (read more)

In this version of Firefox 152 for windows I'm currently unable to remove search related to google, ebay, perplexity and bing.

Please return possibility to remove those completely!

I don't want my browser to have anything to do with those listed above. I have had it removed in previous versions. Why did you add it to browser again?! Why don't you allow to remove it anymore?!

Solved 9 30

How do I keep my Sync data after resetting password?

I didn't know I need to keep a device on if I want to sync my old data. I read it thoroughly. This is annoying, I don't want to lose my Sync data from this because I didn… (read more)

I didn't know I need to keep a device on if I want to sync my old data. I read it thoroughly. This is annoying, I don't want to lose my Sync data from this because I didn't know. How do you guys retain your Sync data if I were to reset my password? My computer just got fixed and I don't like this greeting of where all my data like history and bookmarks flushed down because I wasn't signed-in in a device nor did I place a key or something.

Solved 5 1

Login Screen For Merrill Lynch Does Not Display Login Information

The Merrill Lynch login screen does not appear. Ad blockers are disabled; the problem does not appear with other browsers. Screenshots are attached for the same site usin… (read more)

The Merrill Lynch login screen does not appear. Ad blockers are disabled; the problem does not appear with other browsers. Screenshots are attached for the same site using FF and Edge. I asked this question a few weeks ago but never got an answer. I'm using FF 153.03 64-bit

Solved 9