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Mozila won't import my bookmarks

Hello So a funny story happened today, I used CC cleaner to help clean my PC now I have it set up so it does not touch Mozilla in anyway yet after an update those setting… (read more)

Hello

So a funny story happened today, I used CC cleaner to help clean my PC now I have it set up so it does not touch Mozilla in anyway yet after an update those settings got wiped and when I used the program it wiped out everything I had in Mozilla, history, saved passwords, tabs, EVERYTHING.

The last time I made a backup to my bookmarks was 6 months ago, a lot has changed since then, I tried to use the restore function however those also got wiped out, so I decided to use the old bookmarks, yet it doesn't work, for some reason it tells me that it doesn't have any bookmark data in the file yet Chrome can read and import the bookmarks from the file, if I try importing stuff from Chrome it also comes up empty, as an experiment I made a new export from Mozilla and tried to import it and got the same error. I still have 2 bookmarks and those can't be deleted no matter what I do, I kept trying to delete them however they are stuck there no matter what I try. This laptop is a new one I got on the cheap after my laptop had a problem with it's hard drive, I made the backup right before the switch.

Does anyone have any ideas about what exactly happened and keeps happening?

Asked by andrei_c888 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Cannot receive FOX or CNN straming recently.

I have Verizon FIOS and have been able to receive cable channels on my laptop until recently. Now I cannot access them without a sign-in which leads to some sort of error… (read more)

I have Verizon FIOS and have been able to receive cable channels on my laptop until recently. Now I cannot access them without a sign-in which leads to some sort of error that I don't understand. Any help?

Asked by jbspe 5 months ago

Last reply by Denys 4 months ago

How to remove Ctrl tab switching shortcuts?

I only use Firefox to play two browser games that both use the 1-5 keys as an alternative to clicking the mouse. Accidentally clicking Ctrl and switching tabs out of nowh… (read more)

I only use Firefox to play two browser games that both use the 1-5 keys as an alternative to clicking the mouse. Accidentally clicking Ctrl and switching tabs out of nowhere is becoming a really annoying problem, but I don't see any way to just turn off shortcuts and hotkeys like other the other browsers I use. Is there any way to do this? Even a specific extension that makes the Crtl button do nothing would help, the one I was recommended won't download due to a "corruption".

Asked by Zero 3 weeks ago

Last reply by Noah Bennett 3 weeks ago

Firefox exits full screen when autoplay is enabled on a streaming website.

Reposting until I get help from someone. Windows/desktop. On Google Chrome, any streaming website I used with autoplay enabled would KEEP full screen mode ON after changi… (read more)

Reposting until I get help from someone. Windows/desktop. On Google Chrome, any streaming website I used with autoplay enabled would KEEP full screen mode ON after changing episodes. It would automatically go to a new page with the following episode and remain full screen. Why doesn't Firefox have this feature?? I'm seriously considering going back to Google Chrome for this one small feature. Every time I had any streaming service playing with autoplay enabled, I didn't have to manually select the full screen option every time. I am having to stand up and manually click full screen function. Every. Single. Time. Somebody please help me if there's a way to active that function.

Asked by Carter G 2 months ago

Last reply by Denys 2 months ago

help with new laptop set up

Well being an OAP I needed new laptop. Always used Firefox browser but finding it difficult to get restarted. Had to opt out of window s to even download. Apparently I ca… (read more)

Well being an OAP I needed new laptop. Always used Firefox browser but finding it difficult to get restarted. Had to opt out of window s to even download. Apparently I can transmit(?) my existing passwords etc from one laptop to another is this correct? Only basic computer knowledge but trying hard !! Karen x

Asked by karenmay0402 2 months ago

Last reply by jonzn4SUSE 1 month ago

Ebay.com and Gunbroker.com not coming up properly since this morning

These 2 web sites worked fine last night. Today ebay.com connects, but picutres on the site are blank spaces. Gunbroker.com won't connect, it just sputters and sputters. … (read more)

These 2 web sites worked fine last night.

Today ebay.com connects, but picutres on the site are blank spaces.

Gunbroker.com won't connect, it just sputters and sputters.

I entered these 2 sites on Chrome, they came up correctly. Gunbroker.com connected. Ebay came up with all the pictures on the site populated.

Asked by John&Mary F 3 months ago

Last reply by hodgelodge 3 months ago

sync not working

My account won't sync my old passwords and browser history. I recently reinstalled windows and when I tried to sign in to my mozilla account my data wasn't there. … (read more)

My account won't sync my old passwords and browser history. I recently reinstalled windows and when I tried to sign in to my mozilla account my data wasn't there.

Asked by zombie 3 months ago

Last reply by jonzn4SUSE 3 months ago

Feedback, not question. I'm disabling Enhancer for YouTube. Here's why.

The add-on, Enhancer for YouTube, appears to be the cause of a very annoying bit of behavior. My YouTube tabs seem to be all numbered. I hate this. Why make a bookmark, I… (read more)

The add-on, Enhancer for YouTube, appears to be the cause of a very annoying bit of behavior. My YouTube tabs seem to be all numbered. I hate this. Why make a bookmark, I have to manually remove this number before I can auto sort my bookmarks directory alphabetically.

Worse, there is no part of the description that identifies this bad behavior as being involved with Enhancer for YouTube. I had to go to AI for help figuring out how to get rid of this exceedingly annoying behavior that showed up whenever I used tabs with YouTube videos. I can't imagine anything that this add-on could be adding to my experience that is more convenient than this particular behavior is annoying.

Changes to the appearance of tabs should not be performed invisibly and without settings that I can disable. Because of this, I can only get rid of his horrible behavior by disabling the entire add in. Mozilla put a stamp of approval on this particular add-in. So the dirt is on your face, too.

Asked by Cougar Brenneman 2 months ago

Last reply by TyDraniu 2 months ago

Complete session removed

I opened a profile that I had just used recently to a blank tab bar. I closed it and the sessionstore-backup folder did not have a recent backup, The most recent about a… (read more)

I opened a profile that I had just used recently to a blank tab bar. I closed it and the sessionstore-backup folder did not have a recent backup, The most recent about a week old.

Just for testing, I tried to restore with one of the upgrade.jsonlz4 file, about 2 weeks old, but it also had no session. I then restored one that was 2 months old. That one had a session

Now, Firefox no longer generates the upgrade.jsonlz4 files

Asked by noel_envode 3 months ago

Last reply by jonzn4SUSE 2 months ago

It is asking me for a code

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: goog… (read more)

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: google and Microsoft but neither has Mozilla identification in it. I would like to sign up for 2 factor but it looks like someone already did that for me. What now?

Asked by Sijmen 4 months ago

Last reply by Denys 3 months ago

The option to move a tab to a new window is missing from the tab context menu

When right-clicking on a tab and choosing Move Tab, the option for a new window has gone MIA from the tab context menu. It still shows To Start and To End. Is there a con… (read more)

When right-clicking on a tab and choosing Move Tab, the option for a new window has gone MIA from the tab context menu. It still shows To Start and To End. Is there a config option that got changed?

https://support.mozilla.org/en-US/kb/tab-context-menu

Asked by ECPerkins 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Audible Cloudplayer wont work since current update of Firefox!

Dear Helper, since the newest Firefox update, i got today (16.09.25), the audible cloudplayer doesnt work anymore, meaning it wont load the audiobook! I emptied the cache… (read more)

Dear Helper,

since the newest Firefox update, i got today (16.09.25), the audible cloudplayer doesnt work anymore, meaning it wont load the audiobook! I emptied the cache, but nothing changed. I tried the audible cloudplayer with Windows Edge and it works fine, so it is a Firefox specific problem. I granted all websides access to audio and media automatic replay, nothing changed. The cloudplayer doesnt work! So my question is: What else is interfering in Firefox with the loading of the player? Thank you so much in advance for your help :) Yours sincerely David

Asked by Dk-Doom 5 months ago

Last reply by Denys 1 month ago

Picture-in-Picture Option

The picture-in-picture setting use to keep the detached video visible if I scrolled the original or source page past the video player. Now the detached video disappears … (read more)

The picture-in-picture setting use to keep the detached video visible if I scrolled the original or source page past the video player. Now the detached video disappears and reverts back to the source page when I scroll this control out of view. Is this change intentional and permanent?

Asked by jlbumber 4 months ago

Last reply by TyDraniu 4 months ago

Account is gone because I changed my password

Hey I changed my password before reinstalling the Windows but when I reinstall Firefox and logged in, all of my information was gone since Firefox doesn't back up after p… (read more)

Hey I changed my password before reinstalling the Windows but when I reinstall Firefox and logged in, all of my information was gone since Firefox doesn't back up after password change so I uninstalled Firefox since then because it was useless to me. I was looking through my files and I find that I still have the previous recovery code before changing password, can it be used to recover my passwords and bookmarks?!

Asked by The Aviator 3 months ago

Last reply by jonzn4SUSE 3 months ago