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Sorry. We’ve locked your account. The confirmation email we sent to xxxxx@gmail.com was returned.....

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is… (read more)

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is : "Sorry. We’ve locked your account.

The confirmation email we sent to xxxxxx@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account."

There is nothing wrong with my gmail account either - I checked gmail is not bouncing mail back sent to my address.

Asked by BlackWeta 3 weeks ago

Last reply by FredMcD 3 weeks ago

Firefox does not show history before certain time

I've got multiple clients set up to sync via FF sync. Some are older, some are newer. However, looking at the newest client (set up ~2 weeks ago), I noticed something: It… (read more)

I've got multiple clients set up to sync via FF sync. Some are older, some are newer.

However, looking at the newest client (set up ~2 weeks ago), I noticed something: It only shows a browser history up to approx. one year in the past. I've checked other clients. My oldes client goes back to ~2016, which is 4 years form now. I know my oldes client is older than 2016, so there has to be more.

Does FF Sync skip older entries? IMHO I'd have to see the exact same history on my older client than on my newer client. That is not the case. Any ideas?

Asked by Niklas 3 weeks ago

Last reply by Wesley Branton 3 weeks ago

Lost everything

Hi! I forgot my password for my Firefox account and after - a lot - of times I decided to risk and restart my password. It said I MAY LOOSE SOME of my information, detai… (read more)

Hi! I forgot my password for my Firefox account and after - a lot - of times I decided to risk and restart my password. It said I MAY LOOSE SOME of my information, details, passwords, tabs etc. but it said about some of them.... I restarted my password and i lost absolutely everything :(((( My tabs, details, history, password. Everything. My account is whole clear! Why would they secure all details into password?!! if someone forgot password it is first thing to reset it, but in this case u reset ur password and u loosing everything, which make no sense.... what is the point of it ? :/ Is there any chance I can get back all my stuff??? If not... Will I also loose everything from my other computer? (I just tried to log in on another device. I cant loose it, there are too many important things I have ;((((( What can i do to not loose my all things on other device? shall i turn off sync here now, and when I turn on my other device it will stay? or it is too late bcoz I've pressed to sync it here (and nothing showed up) Help me please ;(((

Asked by rekiinek 3 weeks ago

Last reply by Wesley Branton 3 weeks ago

I don't care about "sync". I just want to click on Firefox and browse the web, with my bookmarks kept. How can I do that?

My old Firefox lost the fox icon and gave the "page with crossed sticks" icon. I deleted Firefox, thinking I could just download a new copy. But when I did that, I was co… (read more)

My old Firefox lost the fox icon and gave the "page with crossed sticks" icon. I deleted Firefox, thinking I could just download a new copy. But when I did that, I was confronted with "Sync". I do not want to use Firefox on other devices, just my iMac. I want to click on the Firefox icon on my dock, type in what I want to find out about, and that's that. Instead, I get confronted with all kinds of gobblity-gook about Sync and can't even browse. Help!!!

Asked by EinNYC 3 weeks ago

Last reply by cor-el 3 weeks ago

Syncing passwords, bookmarks, tabs, etc. without Firefox Sync

Hey, My employer recently updated its information security policy, and as a part of that disabled Firefox accounts on our work laptops. Is there a way to "manually" sync … (read more)

Hey,

My employer recently updated its information security policy, and as a part of that disabled Firefox accounts on our work laptops. Is there a way to "manually" sync passwords, bookmarks, tabs etc. to and from a computer that is not logged in? Installing third party software is, because of the same security policy, not an option.

I've relied heavily on Firefox Sync in the past, as I often come across items of interest that I bookmark on my private laptop that I would like to access on my work computer and vice versa, passwords are updated often etc. The updated security policy has become a real nuisance, so I am looking for a workaround. ;)

(And yes, I am talking to our IT department, and they are at least semi interested in finding a solution.)

Appreciate any help!

-K

Asked by kristian.vea 1 month ago

Last reply by FredMcD 1 month ago

Restore a specific sync from Firefox Sync

I was transferring my data from an older version of Firefox to the new version and always have enabled Firefox sync. While setting up the new browser, I uninstalled an ex… (read more)

I was transferring my data from an older version of Firefox to the new version and always have enabled Firefox sync.

While setting up the new browser, I uninstalled an extension that had my settings from the new browser and it was automatically uninstalled from the older browser too.

Since I use Firefox sync, I want to know if it's possible to restore a restore the extension data from a specific time (before I deleted it). Trying to sync only restores it after the extension was deleted.

Asked by TRx-856 1 month ago

Last reply by cor-el 1 month ago

Different Bookmark Layouts Between Synced Devices?

I have a desktop that I use for personal use and a laptop that I will be using for school use. I have organized all my bookmarks just the way I like them for when I'm rel… (read more)

I have a desktop that I use for personal use and a laptop that I will be using for school use. I have organized all my bookmarks just the way I like them for when I'm relaxing, but if I'm going to primarily doing schoolwork on this laptop, I would like to organize it differently. I have a bunch of bookmarks that are ever changing so I would like to continue to sync them, but doing so would also sync how I've laid them out.

I'm thinking I would like it to even be as simple as displaying a folder laid out like these bookmarks are (see image) but designate that bookmark folder differently for each device. I expect that would require something 3rd party, but I'm not exactly sure to what extent you can manipulate Firefox. I think plugins affect the browser instead of just the site like extensions, but I'm not sure.

Thanks in advance for any help you provide, even if it is just crushing my dreams.

Asked by PennyJim 1 month ago

Last reply by the-edmeister 1 month ago

After reinstallation my data I synced previously with my account is not restored.

Please help me fix this. I had reset my windows and after I installed and signed in to my firefox account. The data from my previous sessions like bookmarks, logins and p… (read more)

Please help me fix this. I had reset my windows and after I installed and signed in to my firefox account. The data from my previous sessions like bookmarks, logins and passwords are not synced with my account. Those were very crucial for my work. Please Please help me out asap.

Asked by firsthimanshu 1 month ago

Last reply by cor-el 1 month ago

I'm having problems with my Firefox Account

Hi team support, I have a problem with my saved information not showing up I recently re-downloaded Firefox to my computer last month And I entered my information My … (read more)

Hi team support, I have a problem with my saved information not showing up

 I recently re-downloaded Firefox to my computer last month
 And I entered my information 

My saved information was not shown on the browser Is there any solution?.

Asked by atanane.22 1 month ago

Last reply by Seburo 1 month ago

Firefox Accounts

I want to have two Firefox accounts. One for Work and one for home. On my account I was using one of my home email accounts as a primary and another home email as a sec… (read more)

I want to have two Firefox accounts. One for Work and one for home. On my account I was using one of my home email accounts as a primary and another home email as a secondary. I added my work email address and and made it the primary and removed my home address that was the original primary for this account. Can I now start a new account with that home email or will it not be available to use since it was once a primary for the other account?

Asked by Lance Cole 1 month ago

Last reply by la3amon 1 month ago

Sync - I cannot for the life of me figure out the parameters of operation

After hooking up four devices to sync through Firefox, I ended up with a mess and a lot of irritation which I have not recovered from. That was six months ago. What I f… (read more)

After hooking up four devices to sync through Firefox, I ended up with a mess and a lot of irritation which I have not recovered from. That was six months ago. What I failed to understand is that there is no control of the direction of sync. I presumed that all would sync from my primary account computer. Wrong and truly a disaster because I had spent hours organizing thousands of bookmarks. An old computer with an old bookmarks setup (very disorganized) added its confused mess back into my attempt on the new computer to finally get organized. I still have not sorted through most of the mess.

So how in the hell does Sync actually and exactly work? Is there any directional flow? Or does it just mash the shared stuff together. How can I delete any bookmark file Sync has at Firefox server with exact knowledge of what I am doing? Why is this stuff so obscure? I exactly want to know how to ensure that Sync has no cache of obsolete material and exactly, if possible, to direct the flow....should I use only share a tab? one at a time?

Thanks, Michael Mandeville, Arizona mwman@q.com

Asked by mwman 1 month ago

Last reply by the-edmeister 1 month ago

Unable to Sync Notes by Firefox

I recently did a clean install of Window's on my computer. I have a Firefox account and am signed into sync, but I don't know how to get my add-ons and settings back. W… (read more)

I recently did a clean install of Window's on my computer. I have a Firefox account and am signed into sync, but I don't know how to get my add-ons and settings back. When I go to "Manage Your Extensions" I see all of them there, but I don't know how to make it so that their icons are viewable in my Toolbar where I can click and use them. What few add-ons I am able to get to show up in the Toolbar I got by either going directly to the add-ons website and installing from there, or by uninstalling them via the add-ons Manager page and then reinstalling. Which in my opinion defeats the whole point of having a Firefox account and sync activated.

Of critical importance is my need to get back the information that I had stored in Notes by Firefox. I was finally able to get the add-on to show up in the Toolbar buy following the above mentioned steps, however I am unable to sign in to Sync. Below I have listed each of the step I take along with attaching screenshots. 1) Click on Sign in to Sync - This opens a new Firefox browser window that prompts me to enter my email to continue to Notes. 2) I enter my email and click the blue Continue button. 3) I enter my password and click the blue Sign in button. 4) I enter my Two Factor Authentication. 5) The browser window that opened when I clicked Sign in to Sync closes and I'm back where I was when I started the Sync process, but now instead of showing Sign in to Sync Notes shows Reconnect to Sync with a warning triangle on the left side. 6) I Click to Reconnect to Sync and got through steps 2 - 5 but Notes still shows the warning triangle with the Reconnect to Sync message.

At no point in this process do I get any error message or invalid credentials prompt.

Please help!

Asked by joseph_oates 1 month ago

Last reply by robertfarmer1+z8kbczzgnjaatfyhgtnc 1 month ago

Firefox Sync data not showing up on new laptop but still available on Firefox Android on my phone

Hi, I've tried finding the solution online but I can't. My old computer broke a while ago but all my data on Sync was backup up, and I've been accessing it from my Androi… (read more)

Hi, I've tried finding the solution online but I can't. My old computer broke a while ago but all my data on Sync was backup up, and I've been accessing it from my Android phone and other laptops just fine. I just got a new laptop and wanted to sign into Sync to get all my data on here. However, even after syncing, nothing is showing up (bookmarks, saved passwords, etc.). It's all still on my phone though, under "Desktop Bookmarks".

Also my phone is currently disconnected from my Sync account because I changed the password to it and haven't logged back in yet. I'm scared that now if I log back in, I will lose everything because it will Sync and take the new data from this computer, which is nothing.

Thank you for your help!

Asked by Léa Davoine 1 month ago

Last reply by robertfarmer1+z8kbczzgnjaatfyhgtnc 1 month ago

Not show my bookmark in firefox linux

Hello, I install new linux distro on my laptop, and sing in my firefox account. But my bookmark not sync and I not show them in my firefox. My bookmark still show in my f… (read more)

Hello, I install new linux distro on my laptop, and sing in my firefox account. But my bookmark not sync and I not show them in my firefox. My bookmark still show in my firefox android device.

Asked by Erfan 1 month ago

Last reply by cor-el 1 month ago

I can't export the HTML bookmarks file on my PC if bookmarks come from a mobile device syncronized with firefox sync

I need the HTML file on my PC of my bookmarks sroted on my mobile device, I made following operations: - with firefox sink, I sinked bookmards: DONE, bookmarks are on my … (read more)

I need the HTML file on my PC of my bookmarks sroted on my mobile device, I made following operations: - with firefox sink, I sinked bookmards: DONE, bookmarks are on my PC - I go on library, bookmark, view all bookmark (I can see bookmarks from mobile device, I only have those bookmark) - now if I export the HTML, an empy file is shown, only with the header, but I can't see bookmarks from my mobile device.

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The json export seems working fine.

Asked by cavo.android 1 month ago

Last reply by jscher2000 1 month ago

Firefox not syncronizing

Hiya. I have reset my pc today and installed firefox but when i sign in and click syncronize nothing appears to happen yet everything was fine yesterday and had everythin… (read more)

Hiya.

I have reset my pc today and installed firefox but when i sign in and click syncronize nothing appears to happen yet everything was fine yesterday and had everything on my firefox sync. Normally it does it straight away but it hasn't this time. How can i fix it?

Cheers Robot_mic

Asked by robot_mic 1 month ago

Last reply by em1392 1 month ago