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  • Archived

firefox crashes on startup, about:home crashes about:addons crashes

I had been using firefox for years without a problem and all of the sudden today it started crashing. first it was the newly opened tabs but now even about:home crashes, … (read more)

I had been using firefox for years without a problem and all of the sudden today it started crashing. first it was the newly opened tabs but now even about:home crashes, about:addons crashes, Tried uninstalling and deleting APPDATA mozilla folders, still same problem. If I manually type www.google.com it gets there no problem but once I hit search it crashes. I submitted few crash reports bp-5361b127-3a0e-4a53-bfca-f96e00181213 bp-1ed948b2-9c81-4062-810c-7e1090181213 I am getting this in the report ' jsimd_idct_islow_avx2' but earlier it was a different message. Recently ORIGIN got updated and I installed logitech setpoint to connect my keyboard to the receiver and then I uninstalled setpoint and all logitech software related to mouse and keyboard. Sidenote I just clicked on Search Mozilla Support for this signature and it got me to the website without crashing.

Please let me know if you need any additional information. Thank You

Asked by snowonweb 1 year ago

Last reply by snowonweb 1 year ago

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Firefox will not open at all.

My computer is 6 years old so it is pretty old in computer terms. It has Windows 7 32 bit and 4G of RAM. Firefox has been getting slow for a while but now it just will n… (read more)

My computer is 6 years old so it is pretty old in computer terms. It has Windows 7 32 bit and 4G of RAM. Firefox has been getting slow for a while but now it just will not open at all when I click on it though when I shut down the computer it says "firefox needs to be shut down force re-start".

I have tried installing and re-installing, deleting all the App Data etc but this achieves nothing. I can't even get the program to respond by going to all programs ans using shift key to open in safe mode. Internet Explorer and Chrome work perfectly and load within a few seconds. I support the ideals of Mozilla and use the browser on my phone and Ipad but I am finally losing patience with it on desk top. Any ideas on how to solve this before I walk away? I have tried every single option you list on your site and nothing.

Asked by MattBod 3 years ago

Last reply by guigs 3 years ago

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firefox won't launch in Windows 7 after update

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked com… (read more)

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked compatibility, cleared out my allowable programs and re-entered, checked my Windows defender, plus everything else I could find. It would not open in safe mode although I tried something once (no idea what) and it did open briefly to save my bookmarks but then I couldn't get out or back in. I'm at a loss what to do at this point and I really like Firefox. I'm not savvy with computers but I know some and can follow directions. Firefox worked fine until the update and nothing has changed on my computer since that point except downloading Chrome to have a browser.

Asked by Suiterain 1 year ago

Last reply by FredMcD 1 year ago

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I am getting the missing profile error in the latest Firefox Quantum but can't fix it

I suddenly started getting the error "Your Firefox profile cannot be loaded. It may be missing or inaccessible.". I followed the directions for removing the .ini file (I'… (read more)

I suddenly started getting the error "Your Firefox profile cannot be loaded. It may be missing or inaccessible.". I followed the directions for removing the .ini file (I'm on Mac OS High Sierra). But the problem didn't go away.

I tried using the Firefox Profile Manager. It does launch the profile manager window where there were no profiles. I created a new profile. It then opened Firefox. I could use it ok. But then I closed Firefox and re-opened it and got the error again.

Here is what shows up in my console window when I run the profile manager:

MacBook-Pro-2:me$ sudo /Applications/Firefox.app/Contents/MacOS/firefox-bin -P MacBook-Pro-2:me$ 2017-11-30 14:27:41.594 plugin-container[8508:15019641] *** CFMessagePort: bootstrap_register(): failed 1100 (0x44c) 'Permission denied', port = 0xb943, name = 'com.apple.tsm.portname' See /usr/include/servers/bootstrap_defs.h for the error codes. 2017-11-30 14:27:57.203 plugin-container[8524:15021634] *** CFMessagePort: bootstrap_register(): failed 1100 (0x44c) 'Permission denied', port = 0xae3f, name = 'com.apple.tsm.portname' See /usr/include/servers/bootstrap_defs.h for the error codes. 2017-11-30 14:28:11.580 plugin-container[8533:15023234] *** CFMessagePort: bootstrap_register(): failed 1100 (0x44c) 'Permission denied', port = 0xc23f, name = 'com.apple.tsm.portname' See /usr/include/servers/bootstrap_defs.h for the error codes.

I can't get this browser to work at all! Is there a way to completely uninstall and start over?

Asked by emergingdzns 2 years ago

Last reply by andrewjohnstrong 2 years ago

  • Solved
  • Archived

How do I correct Firefox only starting with creation of new profile each time?

I've uninstalled, reinstalled, deleted all profiles, viewed and attempted every suggestion that was found via search engine. Firefox will only start with -P option and cr… (read more)

I've uninstalled, reinstalled, deleted all profiles, viewed and attempted every suggestion that was found via search engine. Firefox will only start with -P option and creation of new profile. Once closed, it will not open again using the profile just created. Any ideas as to what type of additional troubleshooting that is available. There are no crash reports or logs generated anywhere that can be found. Running on Windows 7 Professional.

Asked by badlhby 4 years ago

Answered by FredMcD 4 years ago

  • Archived

what is a key looking icon on toolbar at logon?

Following the update to 39.0 I am getting an icon in my notifications box that looks like a key with 2 shadow keys and an x on it. After log-on is complete this icon disa… (read more)

Following the update to 39.0 I am getting an icon in my notifications box that looks like a key with 2 shadow keys and an x on it. After log-on is complete this icon disappears but after a shot time the whole computer locks up and I have to reboot. Can anybody help or is the puter dead?

Asked by dexrek 4 years ago

Last reply by dexrek 4 years ago

  • Solved
  • Archived

Firefox won't start after installation on Windows 10/64-bit

I was using Firefox without problem until the last few weeks on my 3rd Gen Carbon X1 running fully-patched Windows 10 64-bit. At some point, it just stopped launching. I … (read more)

I was using Firefox without problem until the last few weeks on my 3rd Gen Carbon X1 running fully-patched Windows 10 64-bit. At some point, it just stopped launching. I have tried everything suggested here https://support.mozilla.org/en-US/kb/firefox-wont-start-find-solutions without luck.

In particular, I uninstalled Firefox with Windows 10 "Add and Remove Programs". Then I deleted all Mozilla/Firefox folders under \AppData. Then I went through the registry and deleted every Mozilla or Firefox key. I rebooted, and reinstalled Firefox from scratch using the installer. There are no errors on installation; however, when I then try to launch Firefox, nothing happens (the process is visible in task manager or pslist, but otherwise no windows opens). I have also tried launching firefox.exe from the command shell; likewise, no errors or other response--it just stays spawns the pid but then no window opens or other visible indication that Firefox is there.

I've tried variations on this uninstall/purge/reboot process several times without any progress. I just can't get firefox.exe to launch at all on this system. Otherwise, the box seems to functioning perfectly, and all other common web browsers work fine.

I've also tried launching in safe mode (via command line or keypress) but get no different result.

Any ideas for narrowing the issue?

Asked by Adam J. Kessel 2 years ago

Answered by Adam J. Kessel 2 years ago

  • Solved
  • Archived

Page not found error

FF 58.0.2 64-bit Windows 7 64-bit My home page is http://www.weatheroffice.gc.ca/city/pages/on-118_metric_e.html Frequently, when I open FF, I get the following error: "P… (read more)

FF 58.0.2 64-bit Windows 7 64-bit

My home page is

http://www.weatheroffice.gc.ca/city/pages/on-118_metric_e.html

Frequently, when I open FF, I get the following error:

"Page Not Found (HTTP 404)

The page requested could not be found at this location.

If you navigated using a bookmark, we suggest you delete it or update the bookmark pointing to this site"

However, when I highlight the url in the address box, copy it, then paste it into a new tab, the page opens. The address is exactly the same in the new tab as in the one giving the error message.

I've scanned for malware, rootkits, viruses - all for nothing.

I've uninstalled and re-installed FF - no change.

Can anyone advise what else I can do, please?

Asked by gwilki 2 years ago

Answered by FredMcD 2 years ago

  • Archived

firefox hangs intermittantly, firefox health report just runs rotating circle, can not ask question on firefox community, using IE right now

new computer, ASUS zenbook, windows 8.1, Norton Internet Security, firefox 36 when I try to use firefox to ask a question on this site nothing happens when I press the su… (read more)

new computer, ASUS zenbook, windows 8.1, Norton Internet Security, firefox 36

when I try to use firefox to ask a question on this site nothing happens when I press the submit button, am asking this by using IE

Asked by markminnc 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox dont work normally

I cant say what is it but i cant use firefox at all. Some pages it open but some not, on google it works as it is shown in the picture. Please help i cant use another br… (read more)

I cant say what is it but i cant use firefox at all. Some pages it open but some not, on google it works as it is shown in the picture. Please help i cant use another browser. Thanks

Asked by Saki1015 2 years ago

Last reply by Saki1015 2 years ago

  • Archived

Firefox does not open

My Firefox suddenly stopped opening. I open it, icon appears in dock and immediately disappears. I did a fresh install of 57.0.4 and still the same. It's not already runn… (read more)

My Firefox suddenly stopped opening. I open it, icon appears in dock and immediately disappears. I did a fresh install of 57.0.4 and still the same. It's not already running (checked activity monitor).

PC: MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) OS: macOS High Sierra 10.13.2 (17C205)

In /Library/Application Support/Firefox/Crash Reports there are two files: InstallTime20171226083017 InstallTime20180103231032

Asked by arjunu 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
  • Archived

I installed Firefox fresh, but when I open, I get continuous spinning wheel.

iMac running 10.13.4 (17E202) Uninstalled old Firefox by dragging to trash. Restarted. Downloaded latest Firefox from Mozilla site. When I click new install to open, a w… (read more)

iMac running 10.13.4 (17E202)

Uninstalled old Firefox by dragging to trash.

Restarted.

Downloaded latest Firefox from Mozilla site.

When I click new install to open, a window launches, but nothing else happens but a continuous spinning wheel. Eventually, nothing for it but to force quit (and force quit window confirms Firefox is "not responding").

What should I do?

Asked by sutto 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Firefox 62+ does not start

I had Firefox Developer Edition running for ages. Always kept it up to-date. Now the latest update made it stop working AT ALL. There is nothing. The executable pops up i… (read more)

I had Firefox Developer Edition running for ages. Always kept it up to-date. Now the latest update made it stop working AT ALL. There is nothing. The executable pops up in Taskmanager for a split second and then its gone.

I went back to beta. Worked for a couple days. Now an update came in: BAM! same thing! Now I have 2 broken Firefoxes on my PC.

Not even running the Profile manager worked!!

Back to standard version: Works

Asked by ewerybody 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

Firefox (tried multiple versions) crashes instantly on startup

I haven't been able to get Firefox working on my Mac. This is a fresh install of both the OS and FF 57. It's 10.13.1 currently, and upon starting the app, I get the follo… (read more)

I haven't been able to get Firefox working on my Mac. This is a fresh install of both the OS and FF 57.

It's 10.13.1 currently, and upon starting the app, I get the following crash.

Some stuff in the problem report:

Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information: dyld: launch, loading dependent libraries DYLD_LIBRARY_PATH=/Applications/Internet:Networking/Firefox.app/Contents/MacOS

Dyld Error Message: Library not loaded: @executable_path/libnss3.dylib Referenced from: /Applications/Internet:Networking/Firefox.app/Contents/MacOS/crashreporter.app/Contents/MacOS/crashreporter Reason: image not found

I should add that this is also happening w/ FF 58 beta.

FF 56.0.2. gives the following error in system.log, but no crash dialog:

firefox(1766,0x70000a521000) malloc: *** error for object 0x100db1c00: pointer being freed was not allocated *** set a breakpoint in malloc_error_break to debug

Going as far back as FF 48.0.2 was no use, either. Not sure this is a Mozilla problem or not. :\

Lastly, to be clear: it crashes immediately - there's no way for me to get into safe mode. I never even see the FF window.

Any ideas?

Asked by N-Bombb 2 years ago

Last reply by Shadow110 2 years ago

  • Solved
  • Archived

Firefox starts but does not show the browser

20.3.2018 MS WIndows 10 Pro I have been using Firefox for years, but yesterday firefox stopped working. That is to say that the task manager showed firefox in the task… (read more)

20.3.2018

MS WIndows 10 Pro

I have been using Firefox for years, but yesterday firefox stopped working. That is to say that the task manager showed firefox in the task list with 14%CPU but no browser page was started. ie Firefox running but no screen output. I then uninstalled firefox and reinstalled but I still have the same problem.

Any help on this ?

Asked by Bonzadog 2 years ago

Answered by FredMcD 2 years ago

  • Archived

Upon install, I get message 'Firefox has stopped working'. 'A problem caused the program to stop working correctly.'

Upon install, I get message 'Firefox has stopped working'. 'A problem caused the program to stop working correctly.' 'Please close the program'. But the program never o… (read more)

Upon install, I get message 'Firefox has stopped working'. 'A problem caused the program to stop working correctly.' 'Please close the program'. But the program never opens. I just simply close the dialog box.

Asked by Phillipp 1 year ago

Last reply by Phillipp 1 year ago

  • Solved
  • Archived

Firefox crashes

Firefox crashes as soon as you open it. Fully removed and reinstalled, still the same. Tried updated drivers and windows. bp-55162cd3-3575-4fcf-a510-fb81b2150326 bp-57343… (read more)

Firefox crashes as soon as you open it. Fully removed and reinstalled, still the same. Tried updated drivers and windows.

bp-55162cd3-3575-4fcf-a510-fb81b2150326

bp-573436e3-007b-429d-907c-aaeeb2150326

Asked by MattieKS 5 years ago

Answered by FredMcD 5 years ago

  • Archived

how to set the open location of brower on desktop

on my computer screen i have black bruises------i must move Mozilla to a different location every time i open so i can see the browser i need it a spot where it opens the… (read more)

on my computer screen i have black bruises------i must move Mozilla to a different location every time i open so i can see the browser i need it a spot where it opens there continuously and same sized i specify or last used....i run Ubuntu Linux 14.04


thanks to anyone who can help

Asked by jimmyhendrix 4 years ago

Last reply by jimmyhendrix 3 years ago

  • Solved
  • Archived

Firefox doesn't work even after reinstall

Firefox suddenly stopped working today. When I open it, it tells me that it's already open (which it isn't) and that it can't find or load my profile. If I go directly to… (read more)

Firefox suddenly stopped working today. When I open it, it tells me that it's already open (which it isn't) and that it can't find or load my profile. If I go directly to profiles and create a new one, I can open it, but all my bookmarks are gone. And then if I close and try to reopen it, the same thing happens--I can't open it and get the same error message.

One thing I figured out is that the profile can’t be read only, and I discovered that mine was (why I don't know), but when I try to uncheck read only, it instantly reverts back to read only, which is weird.

I’ve tried reinstalling Firefox several times, but it’s always the same, even with a brand-new installation, I can’t open it and get the same error message. What can I do if reinstalling doesn’t even work?

Asked by carlwhart 3 years ago

Answered by carlwhart 3 years ago