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  • Archived

Firefox crashes and does not shut down when closed

Windows 10, Firefox 66.0.1 crashes and does not shut down when closed, with these 2 error messages: 1) Mozilla Crash Reporter (all boxes are checked) When browser is reop… (read more)

Windows 10, Firefox 66.0.1 crashes and does not shut down when closed, with these 2 error messages: 1) Mozilla Crash Reporter (all boxes are checked)

When browser is reopened another error message appears: 2) Close Firefox: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

This appears even after a long delay before restarting Firefox. I have gone through the suggested list of fixes, with no effect.

Crash reports THIS YEAR, older ones date to Feb 2018 : There has been ZERO contact from Mozilla about these reports. bp-a7bc6424-38eb-4584-989e-7d1f80190324 3/24/2019, 12:48 PM View bp-3d058cea-c9e6-475e-bcf3-181390190324 3/24/2019, 12:34 PM View bp-ea5e178b-b5ac-4dcd-9f54-482180190324 3/24/2019, 12:04 PM View bp-df4ec509-cd35-4781-892a-956260190324 3/24/2019, 11:20 AM View bp-68f73f30-afcc-4a4d-905d-d04ae0190324 3/24/2019, 11:08 AM View bp-f2c2eb46-48c5-4c19-b8e1-c8b290190321 3/20/2019, 9:01 PM View bp-ceeb9796-5c8e-49c2-b3d5-842710190317 3/17/2019, 2:21 PM View bp-0229454e-ff31-4c2e-b8b5-ff61e0190317 3/17/2019, 12:53 PM View bp-3c0749fc-5ae3-4270-8caa-f4cc50190316 3/16/2019, 1:27 PM View bp-e6bae4ff-162f-43b4-8c95-add040190316 3/16/2019, 1:15 PM View bp-1af67eef-dd20-41c2-a9ab-20dc30190316 3/16/2019, 10:37 AM View bp-cac7dcac-6905-4047-8168-903df0190316 3/16/2019, 10:21 AM View bp-7ef55f1a-c112-4274-bd5c-e583b0190315 3/14/2019, 9:32 PM View bp-b001c84b-0af8-40b7-9f03-aef040190314 3/14/2019, 6:19 PM View bp-f4ff9526-b972-42a0-8ed5-056780190314 3/14/2019, 7:36 AM View bp-d4ba761f-2b95-4d4e-8d34-ff6fb0190312 3/12/2019, 6:24 AM View bp-e49763df-0553-4add-8663-d6fcd0190311 3/11/2019, 5:20 PM View bp-9fd42285-e5b7-4e4d-840b-527350190311 3/11/2019, 4:56 PM View bp-8573242f-583e-44a9-be8d-abfa90190303 3/2/2019, 7:06 PM View bp-21beab5b-544f-4dea-842f-f26260190301 2/28/2019, 10:38 PM View bp-182b3e0c-04d4-40f5-94ca-1f5a90190301 2/28/2019, 10:08 PM View bp-72db14ff-0ff5-48b8-bb01-e803e0190227 2/26/2019, 7:58 PM View bp-5d905533-7f25-4041-bb20-3602a0190225 2/25/2019, 8:11 AM View bp-b2a6161b-df17-4c92-bd8a-1df390190225 2/25/2019, 8:10 AM View bp-0ac7a875-0eae-4cad-9705-951390190224 2/24/2019, 11:21 AM View bp-ee153af5-da1c-4685-93c4-ab2fa0190223 2/23/2019, 5:55 PM View bp-bd6abde9-a9dd-4364-853c-293390190223 2/23/2019, 5:47 PM View bp-50b03a98-f076-4658-9b56-9326d0190223 2/23/2019, 2:09 PM View bp-b6de254f-259a-4e0e-a64a-24f400190221 2/20/2019, 9:52 PM View bp-1bc0c1a9-4925-4fdf-82e1-2c8fa0190219 2/18/2019, 7:13 PM View bp-6289dca9-bde1-455f-96e9-c84270190217 2/17/2019, 5:29 PM View bp-d3654e50-580b-4455-8faa-9426f0190217 2/17/2019, 4:00 PM View bp-13fa38b6-5ea2-46d5-bd6d-99a880190217 2/17/2019, 3:42 PM View bp-7e975766-9366-43b4-88f0-755ea0190217 2/17/2019, 3:32 PM View bp-10366729-cfa4-4d68-8217-5474f0190217 2/17/2019, 3:27 PM View bp-a44507a2-db63-4571-9800-897c00190217 2/17/2019, 3:23 PM View bp-8e0d3faa-aae2-432b-aca6-afb8b0190217 2/16/2019, 8:31 PM View bp-5605cad2-4bf3-4a75-87fb-fe99f0190216 2/16/2019, 10:48 AM View bp-93d9cb58-669d-4a98-b9f1-ffec50190216 2/15/2019, 10:26 PM View bp-9f763578-dad2-4440-9fc5-2cc3c0190216 2/15/2019, 10:15 PM View bp-ede2137c-6802-416b-9d73-aa5530190216 2/15/2019, 10:15 PM View bp-f0a095e6-4f1c-455d-a15d-31e480190216 2/15/2019, 10:15 PM View bp-9c772a93-0e7c-4e2e-b4f7-e18d30190216 2/15/2019, 10:15 PM View bp-612f308e-4b69-4d4f-b898-d402a0190216 2/15/2019, 10:15 PM View bp-953e7d65-7058-4146-9914-d2ea10190216 2/15/2019, 10:15 PM View bp-fce3816d-8c0d-4f95-81d1-e1b790190216 2/15/2019, 10:15 PM View bp-65ca84ba-c216-4826-a59d-a1dcc0190216 2/15/2019, 10:15 PM View bp-cab01958-987e-4c50-9734-bd2fe0190216 2/15/2019, 10:15 PM View bp-19cbf0f3-37f4-4010-9e4d-c65490190216 2/15/2019, 10:13 PM View bp-b34453c8-f9fa-4616-ae6f-228be0190209 2/9/2019, 3:45 PM View bp-4f30ece9-de33-4de2-8117-cc7be0190207 2/7/2019, 12:28 AM

Asked by subi10 1 year ago

Last reply by TC Harp 9 months ago

  • Archived

Firefox using very high amounts of memory and locking up.

It's not letting me upload the pics on this form so I put them here: https://imgur.com/a/y05qiAC Over the past month I have been noticing that Firefox just absolutely run… (read more)

It's not letting me upload the pics on this form so I put them here: https://imgur.com/a/y05qiAC

Over the past month I have been noticing that Firefox just absolutely runs wild with memory allocation. If you look at these screenshots you can see it hogging over 17GB of ram...

Over the weeks I have tried a few things, one of them was a clean reinstall with no existing profile folder. Is there a way for me to limit the maximum amount of usable ram or find out what exactly is doing this?

Asked by slayerh4x 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox used all RAM and SWAP taking mins to load freezing system, then dropped to less than a gig.

System Details: Firefox 66.0.3 64bit Ubuntu 16.04.6 LTS (Xenial Xerus) Linux version 4.4.0-145-generic (buildd@lcy01-amd64-027) (gcc version 5.4.0 20160609 (Ubuntu 5.4.0… (read more)

System Details: Firefox 66.0.3 64bit Ubuntu 16.04.6 LTS (Xenial Xerus) Linux version 4.4.0-145-generic (buildd@lcy01-amd64-027) (gcc version 5.4.0 20160609 (Ubuntu 5.4.0-6ubuntu1~16.04.10) )

  1. 171-Ubuntu SMP Tue Mar 26 12:43:40 UTC 2019

Opened Firefox one day, and soft-locked my system for several minutes. Killed it... repeated this process over a few days. Today finally opened it and just let it run to see what would happen. Ate all available ram. Then the swap. When it finally maxed both everything emptied out. System is now using less than a gig of ram and about half a gig of swap for everything.

Any idea what just happened and how I prevent it from happening again? I will also note - I have a lot of tabs.

Asked by Just_asking_a_question 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

WINDOWS 10 QUANTUM 66.0.1 EVERY UPDATE MAKES IT SLOWER ALMOST WORTHLESS

Firefox is my preferred browser for many years, but has become almost worthess because it is soooooooooooooooooo incredibly slow. I have tried every suggestion I've found… (read more)

Firefox is my preferred browser for many years, but has become almost worthess because it is soooooooooooooooooo incredibly slow. I have tried every suggestion I've found online. Note to Mozilla: constant refrain of "Try opening in Safe Mode" grows old after the first 300,000 times, especially when it's no help. Web pages take forever to load, frequently hang. When I use Chrome, web pages open lickety split, from which I assume the problem is not my computer. I'm pretty desperate. Would love to solve this problem - along the rest of the North American continent - before abandoning FF/Quantum, because I like it so much otherwise. Thanks for reading.

Asked by 74buglady 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FIREFOX HANGS WHEN I RETURN TO A TAB PREVIOUSLY OPENED.

I find that often when I leave a tab running an application, eg. gmail, open another tab, work with it for a bit, and then return to the previous tab, theoretically still… (read more)

I find that often when I leave a tab running an application, eg. gmail, open another tab, work with it for a bit, and then return to the previous tab, theoretically still open, just inactive, Firefox hangs. The only way to get it to stop is to delete the tab and reload the application, again eg. gmail. I am on an iMac running EL CAPITAN version 10.11.6. Recently reinstalled Firefox after using Opera and then Safari for many months.

Asked by Leo Eckroth 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FF slow on initial start up loading home or startpage, see screenshot.

This has been an ongoing issue for a long time now, as long as I can remember. I click to open FF from my desktop, it opens fast, but hangs for anywhere from 4 to 8 secon… (read more)

This has been an ongoing issue for a long time now, as long as I can remember. I click to open FF from my desktop, it opens fast, but hangs for anywhere from 4 to 8 seconds upon initial load before it even attempts to connect to my set homepage, which is www.google.com (I've tried other variations too, google.ca, google.com/ncr etc etc).

I've tried clearing my cache, completely reinstalling FF, safemode, disabling themes, disabling addons and re-enabling addons, with no luck, the same HANG persists.

Shouldn't FF load just fine and then immediately try connecting to my homepage? What's with this "Connecting..." every time I initially load the program?

I'm completely stumped here, I've tried everything,,,,, Something is causing firefox to delay at startup or it's hanging for no reason too long because it thinks the program hasn't loaded fully yet, but it has. Some sort of timing issue or something.

Please view the attached screenshot jpg file I've included with this post to see exactly what I see everytime I load FF for the first 4 to 8 seconds. I know computers and the inner workings of things and how to use about:config etc etc, so I'll be able to follow even the most difficult of directions if you have a solution. Thankyou ahead of time for reading this post, I look forward to your reply!

D.

Asked by PenTech Services 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Experiencing serious lag after most recent update.

Hello, I'm using an iMac, running the most recent OS (High Sierra, 10.10.3). After the recent update I'm experiencing a lot of lag with Firefox. If I open Facebook, for e… (read more)

Hello,

I'm using an iMac, running the most recent OS (High Sierra, 10.10.3). After the recent update I'm experiencing a lot of lag with Firefox. If I open Facebook, for example, it takes several seconds to scroll, and it's unable to play two videos simultaneously. This is a new issue that I haven't experienced before. I've already reinstalled Firefox and deleted everything from the cache/cookies, but to no avail. I've also tried Safari and Chrome, and they don't have the issues.

Any help much appreciated.

Asked by jjjf 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

firefox 57 using up to 6 gigs of ram, I have tried many of the fixes and nothing works

I have read and tried several of the fixes for this but I continue to have firefox over a period of time use up to 6 gigs of ram. I have spent several hours on this and … (read more)

I have read and tried several of the fixes for this but I continue to have firefox over a period of time use up to 6 gigs of ram. I have spent several hours on this and I just want to let mozilla know that I am going to give up and go to a browser that doesn't cause my whole computer to freeze up because of this memory problem. I have used and recommended Firefox for many years but I no longer fell like I can do this with the current version of firefox. I did not have this trouble before this version.

 I also do computer tech work and I will now have to recommend a different browser to my clients in case they have

the same problem as me.

 I dont feel that it should take several hours of trying solutions to see if I can fix something that is a problem I didnt have

until this version of firefox. So much for it being much faster and better, this is not my experience.

Asked by rozesky 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

firefox hangs once each morning but at no other times of the day

I innitially thought that this was due to problems with the places directory, so i forced the creation of a new one (as detailed here https://support.mozilla.org/en-US/kb… (read more)

I innitially thought that this was due to problems with the places directory, so i forced the creation of a new one (as detailed here https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding#w_create-a-new-places-database)

Unfortunately as they are hangs rather than crashes I don't have crash reports or equivalent. Does anyone have any idea how i can fix this?

Asked by alethiadoxy 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Why is my Personal Computer very slow to open browsers?

Firefox and my I.E. 11 Browsers are both very slow most of the time & getting slower. Firefox is very slow to open, hangs, won't respond for a few seconds, etc. I al… (read more)

Firefox and my I.E. 11 Browsers are both very slow most of the time & getting slower. Firefox is very slow to open, hangs, won't respond for a few seconds, etc. I also see a message at times, right above address bar that reads "Mozilla Firefox (not responding)". I have done a refresh of Firefox, started in safe mode, etc. with no increase in performance. I've also cleaned the S.S.D. (solid state drive) (disk cleanup). Please help!

Asked by hgw53t 2 years ago

Last reply by Pj 2 years ago

  • Archived

New Quantum browser locks up and is unuseable

New Quantum browser upgrade loaded automatically yesterday and now is unusable as it locks up halfway through loading home page. Using Windows 7. I uninstalled Firefox … (read more)

New Quantum browser upgrade loaded automatically yesterday and now is unusable as it locks up halfway through loading home page. Using Windows 7. I uninstalled Firefox and reinstalled new download from Mozilla, still same - unable to use so now I am having to use Chrome browser. One thing I do note in task manager processes, it shows four different processes for firefox, and same for Chrome.

Asked by lateba 2 years ago

Last reply by bravedog 2 years ago

  • Archived

EACH TIME I TRY TO PLAY WEBKINZ THE BROWSER LOCKS UP AND I NEED TO REBOOT. HELP!

I CAN LOG ONTO THE WEBKINZ SITE WHICH TAKES ME TO MY PETS ROOM. IF I TRY TO GO TO PLAY WITH IN THE SITE = THE BROWSER LOCKS UP. WHAT CAN I DO TO STOP THIS FROM HAPPENIN… (read more)

I CAN LOG ONTO THE WEBKINZ SITE WHICH TAKES ME TO MY PETS ROOM. IF I TRY TO GO TO PLAY WITH IN THE SITE = THE BROWSER LOCKS UP. WHAT CAN I DO TO STOP THIS FROM HAPPENING. THANK YOU. BEV

Asked by bjencelesk 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox Quantum freezes for 5-15 seconds when opening a new tab or switching to it.

Not only I tried a fresh reinstall, I tried resetting all settings, safe-mode, rebooting, disabling hardware acceleration, upping the amount of processes FF uses, ALL the… (read more)

Not only I tried a fresh reinstall, I tried resetting all settings, safe-mode, rebooting, disabling hardware acceleration, upping the amount of processes FF uses, ALL the solutions the questions normally had... you name it.

This won't be solved by any of the other solutions I found here or anywhere else.

EVERY SINGLE TIME I open a new tab, FF Quantum (version 57, up to date as of today November 16th) freezes for 5 to 15 seconds. If I have a youtube video opened for example, the sound keeps playing (so the video is still playing on the "background") but I can't click anywhere or do anything, can't close the browser either if I don't open the task manager and shut down the process.

It's getting REALLY annoying, but I want to get a fix before I definitely decide to swap to Chrome. Please, don't make me switch to Chrome.

Asked by Heladitos 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I am about to give up. Even refresh hasn't helped. Unusable for the last month or so. Forced to use Chrome.

Slow, slow, slow....often hangs up. Often can't keep up with typing...it used to be great. What happened? Is there any hope? Or do I just go completely Chrome? … (read more)

Slow, slow, slow....often hangs up. Often can't keep up with typing...it used to be great. What happened? Is there any hope? Or do I just go completely Chrome?

Asked by PollyZ 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

When in Yahoo accounts, Firefox freezes when opening a new window (not a new Firefox browser). This problem does no occur when using a different browser. I am using wind… (read more)

When in Yahoo accounts, Firefox freezes when opening a new window (not a new Firefox browser). This problem does no occur when using a different browser. I am using windows 7.

Asked by RonStein 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox slow and laggy after updating to Firefox 51

Hello, I have yet another problem to talk about. Today, I updated from Firefox 50.1 to Firefox 51. It's been really slow and buggy ever since. Can anyone help me on the i… (read more)

Hello, I have yet another problem to talk about. Today, I updated from Firefox 50.1 to Firefox 51. It's been really slow and buggy ever since. Can anyone help me on the issue? I would really appreciated it.

Asked by sabbath99 3 years ago

Last reply by cor-el 3 years ago