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  • Archived

Is someone able to analyize my crash report please?

I hope to get some direction with FF crashes, I am getting between 10 & 20 crashes per month. Just recently it's gone crazy. I never get any response from crash repor… (read more)

I hope to get some direction with FF crashes, I am getting between 10 & 20 crashes per month. Just recently it's gone crazy. I never get any response from crash reports submitted???

bp-6e46c5a8-f70b-4e32-8f0a-9d6522141018 18/10/2014 12:08 PM bp-b19134b9-055f-4f25-8548-49da62141018 18/10/2014 11:40 AM bp-2ef9e16b-be87-449c-a39c-fef8d2141018 18/10/2014 11:40 AM bp-034d80c1-e7b8-4472-b26a-c9f182141018 18/10/2014 11:39 AM bp-12ac489c-5ccc-45bc-a9ac-cd3022141018 18/10/2014 11:39 AM bp-c53df39e-cdb7-447a-91dc-89d722141017 17/10/2014 11:20 PM bp-a0088fbe-7e34-4bbb-b5ca-f30d92141017 17/10/2014 3:33 PM bp-df8418b5-9a6b-45e1-bff7-25c062141017 17/10/2014 3:33 PM bp-20d1eb01-6a73-4283-8d80-9b4512141017 17/10/2014 3:33 PM bp-203b11de-1416-47f3-858a-b6bab2141017 17/10/2014 3:30 PM bp-0d77d172-83f5-4ec9-bafd-fa7b52141017 17/10/2014 3:29 PM bp-3b0f77e9-cd40-4d38-9505-3060d2141017 17/10/2014 3:29 PM bp-a4400389-89a2-4bb3-85d4-499942141016 17/10/2014 8:58 AM bp-9fb49d91-4fda-4927-a838-718d82141016 17/10/2014 8:38 AM 150b8cb7-66ac-4dc7-8f5f-50b3530e3a85 10/10/2014 7:56 PM bp-cd3ee511-eec1-424f-b921-8bbae2141006 6/10/2014 6:25 PM bp-bad65a64-18af-4d3a-825f-07a202140927

Asked by Dills58 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox Constantly Crashing since 33.0.3 Update

I know there is another post about this, but the user didn't give too much information, and the "solution" does nothing to help. I had bunch of tabs open, which I normall… (read more)

I know there is another post about this, but the user didn't give too much information, and the "solution" does nothing to help.

I had bunch of tabs open, which I normally do on Firefox without issue, and Firefox automatically updated itself. Shortly after, Firefox crashed while I was trying to access another web page.

Since then, it will constantly crash. If I restart and restore all my tabs, it will normally crash as soon as I try to use a new tab or type in my old ones. If I leave it alone for a while it seems to work for a matter of minutes before crashing again.

I even reset Firefox, but that did nothing for me. It just seems like it wants to crash no matter what I try.

I had just put Firefox as my default web browser (as I had it this way before, but switched to Chrome when too many problems were occurring from a previous update). I had to go right back to Chrome. While I like to keep all my browsers updated, this is simply ridiculous. I have never crashed so many times from doing what a browser is meant to do.

Anyway I can downgrade back to just version 33.0.0 until another version comes out?

Asked by Heatshiver 5 years ago

Last reply by bluptcrzr 5 years ago

  • Archived

Some videos on YouTube are not working

Vevo or any other official music videos are not playing in Firefox. After loading for 10 seconds, I am getting "An Error occurred" error. I don't have this problem with o… (read more)

Vevo or any other official music videos are not playing in Firefox. After loading for 10 seconds, I am getting "An Error occurred" error. I don't have this problem with other videos. This problem occurred yesterday, although I didn't do any system changes or software updates during the day. In Internet Explorer 11 which using HTML5 Player by default, those videos are starting to play but only after 10 seconds load and not immediately like other videos. When forcing HTML5 Player in Firefox those videos are starting to play after 10 seconds load like in IE but HTML5 Player is very instable in Firefox. Software wise everything is up to date and I already reinstalled both Firefox and IE but the problem is still there. Even System Restore didn't help. Net research also didn't bring any solutions.

Asked by United123 5 years ago

Last reply by guigs 5 years ago

  • Archived

once again after a years of working, videos are freezing again after update

A year ago, I had a video freezing problem. disabling hardware accelorator appeared to work, but doesn't work now for same exact problem. tried other solutions that… (read more)

A year ago, I had a video freezing problem. disabling hardware accelorator appeared to work, but doesn't work now for same exact problem. tried other solutions that were suggested a yer ago. Nothing work. It appeared that the video problem fixed itself. This is very fustrating that this is happening again and makes me believe that firefox never solved the initial problem after a year

Asked by shutterclicker 5 years ago

Last reply by alan_r 5 years ago

  • Archived

web page music loads in IE but not Firefox. Have downloaded Windows Media Player Firefox plug in but still nothing. Any other suggestions?

Can't get any sound when I open one webpage in Firefox but sound works in Internet Explorer. sound files are .wmv and mp3 format. I have Windows Media Player Firefox Plu… (read more)

Can't get any sound when I open one webpage in Firefox but sound works in Internet Explorer. sound files are .wmv and mp3 format. I have Windows Media Player Firefox Plug in installed and set to always activiate. Also have Quicktime & Shockwave activated. Any suggestions. Operating system is Windows 7. Thanks

Asked by rmrail 5 years ago

Last reply by cor-el 5 years ago

  • Archived

firefox crashes while playng farmville. recent problem, please help

Firefox opens fine to home page of MSN and works fine for Facebook. Crashes when attempting to play Farmville. We had a loading issue for a while and Zynga instructed m… (read more)

Firefox opens fine to home page of MSN and works fine for Facebook. Crashes when attempting to play Farmville. We had a loading issue for a while and Zynga instructed me to change something in Firefox (forgot what it was). Worked fine for a few days but now crashes constantly. Have uninstalled and re-installed Firefox but did not work.

Asked by KKathleen 4 years ago

Last reply by gcbrex 4 years ago

  • Archived

Immediate crash for gmail.com, Facebook.com, wikipedia.org, plugin check page

Hi all, I'm on a Mac Mini running 10.9.5 and Firefox 34.0.5 (which is the latest for my system, as of this writing). I'd been running Firefox without issues for a long ti… (read more)

Hi all,

I'm on a Mac Mini running 10.9.5 and Firefox 34.0.5 (which is the latest for my system, as of this writing). I'd been running Firefox without issues for a long time, but a few days ago I started it up and found that trying to reach the following sites all result in an immediate crash: 1) GMail.com (looks like it crashes once it redirects to gmail.com/intl/en/mail/help/about.html) 2) https://www.facebook.com 3) wikipedia.org 4) https://www.mozilla.org/en-US/plugincheck/

I'm finding that each of these addresses will cause Google Chrome to revert to its "Aw Snap!" error message — but Safari will display all of them without any problem.

Here are some things I've tried to solve this: 1) zapped PRAM, reset SMC, ran Apple Hardware Test, repaired disk permissions; 2) COMPLETELY uninstalled Firefox and all associated files/preferences, then started over with a completely new profile; 3) completely uninstalled both Flash and Java, then reinstalled them (I do need Java, unfortunately); 4) ran Firefox in Safe Mode, which doesn't solve the problem; 5) did a whole bunch of things to ensure that all the fonts on my system are valid, and are where they need to be

The only thing that's worked so far is to restart my Mac in Safe Boot Mode, and that plus the fact that these sites crash Firefox and Chrome but not Safari are my only clues... I just don't know what to make of them.

Anyone have any ideas? Something all those sites have in common maybe?

Asked by SetTheRay 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Shockwave Flash may be busy or it may have stopped responding error. Can the Mozilla team fix this for Firefox 34?

Hello people, sometimes I would get the message "Shockwave Flash may be busy or it may have stopped responding". There is no way I can fix this. I have tried Google and t… (read more)

Hello people, sometimes I would get the message "Shockwave Flash may be busy or it may have stopped responding". There is no way I can fix this. I have tried Google and they don't show tutorials on how to permanently fix this. What year is this? 2002? Not it's not. It's almost 2015. Can you please fix this for Firefox 34 or newer?

Asked by sabbath99 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Firefox seems to have a problem with Microsoft Silverlight and mapping software such as Xpedition.

When I try to use Xpedition of the UK Ordance Survey mapping sites I get a message saying that the Microsoft Silverlight account is invalid and saying I should sign up fo… (read more)

When I try to use Xpedition of the UK Ordance Survey mapping sites I get a message saying that the Microsoft Silverlight account is invalid and saying I should sign up for a devleloper account. Both sites work fine in Chrome.

Asked by Steve38 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Java plugin is not working properly

I have FF 16.0.1 and Java plugin 7 u 9, this is not the java with security problems... http://web.psjaisd.us/auston.cron/ABCronPortal/GeoGebraMenu/Investigating%20Parent%… (read more)

I have FF 16.0.1 and Java plugin 7 u 9, this is not the java with security problems... http://web.psjaisd.us/auston.cron/ABCronPortal/GeoGebraMenu/Investigating%20Parent%20FunctionsUsing%20GeoGebraGeoGebra%20is%20graphing.htm loads very slowly or not at all, including the majority of the links on the page...this is a menu to multiple Java applets in GeoGebra. This page has a preload link which causes a problem. All links are java applets which until your security issues on Java were implements worked flawlessly and better than any other browser service...

You are forcing me to us IE, which I despise!

I cannot copy from crashing page...

Asked by ABC 7 years ago

Last reply by Marco Lopes 7 years ago

  • Archived

"Plugin needed to display," but I have the plugin

I have an applet that I need to run for work. I need Java to run it. I know that I have Java, because I went to the website and made sure I have the most recent update. I… (read more)

I have an applet that I need to run for work. I need Java to run it. I know that I have Java, because I went to the website and made sure I have the most recent update. I don't have old versions on my computer.

But when I go to the website, I get a huge black box saying "A plugin is needed to display this content."

I can make this work in IE, but not Firefox. What can I do to make this work in Firefox? Is there a setting somewhere that is preventing Firefox from running Java when I go to this website?

Asked by jpe228 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Firefox is blocking a critical java plug-in version for a web application.

Please restore the java plug-in to the 'allow' list rather than just blocking all java plugin lower than whatever firefox decides. Even if the plugin versions are not st… (read more)

Please restore the java plug-in to the 'allow' list rather than just blocking all java plugin lower than whatever firefox decides. Even if the plugin versions are not stable or secure, they may be necessary for certain web based applications to continue to function. Right now, we are unable to do any editing because the editor requires java 6. Firefox really should not be in the business of deciding what java plugins should be blocked. Advising, encouraging updates, yes, but not blocking. There is always a reason for folks to need to continue using older versions. Sometimes money is a factor, especially in today's economy. Thank you for considering this.

Asked by cdhowell 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox and Java

I am using Windows XP Pro and Firefox 41.0.1. Is there an issue with the Java website when using Firefox Version 41.0.1? When I go to the Java website to check that the l… (read more)

I am using Windows XP Pro and Firefox 41.0.1.

Is there an issue with the Java website when using Firefox Version 41.0.1?

When I go to the Java website to check that the latest Java update is installed, the box does not scan for the latest update. I checked that the latest update for Firefox was installed, cleared Firefox cookies, and closed and re-opened Firefox but the Java website is not working.

Anyone aware of this issue?

However, I can go into 'Add-Ons' within Firefox to check that the plug-ins are up to date or manually check the Java Downloads website for the latest Java version., both of which I did, and Java is up to date.

Asked by Buddy2014 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

what settings to enable for A java plug-in to pick up entire file-path for upload

Hi, I'm trying to file income tax returns from India. The tax authorities use a Java plug in for signing and uploading xml files. When I try to do this, I get the error m… (read more)

Hi, I'm trying to file income tax returns from India. The tax authorities use a Java plug in for signing and uploading xml files. When I try to do this, I get the error message "Cannot read the file for signing <<file name>>".

Please help resolve.

Asked by gkolathu 4 years ago

Last reply by guigs 4 years ago

  • Archived

your plugins are not working on mozilla browser i had to unistall mozilla

The plugins on Mozilla are not working. I use Firefox for making musical tourney pages for leagues and the music does not work with mozilla. I have tested it work fine … (read more)

The plugins on Mozilla are not working. I use Firefox for making musical tourney pages for leagues and the music does not work with mozilla. I have tested it work fine with google chrome which I had to download and unistall mozilla not real happy because I liked firefox but cannot use it if it doesnt work

Asked by Dkussel 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

http://aihdownload.adobe.com/bin/live/install_flashplayer16x32_mssd_aaa_aih, I click run, appears to load but I only get the dialogue box which is blacked out.

http://aihdownload.adobe.com/bin/live/install_flashplayer16x32_mssd_aaa_aih.exe on trying to install this flash player it appears to start but I only get the black box, t… (read more)

http://aihdownload.adobe.com/bin/live/install_flashplayer16x32_mssd_aaa_aih.exe on trying to install this flash player it appears to start but I only get the black box, this just sits there, I can't close it, I have to go to task manager to close the program. this happens on internet explorer & firefox, I'm using Windows 7 professional.

Asked by bridgeoverriver 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes

I'm trying to watch videos on directv and I keep getting an error message that says the directv player plugin has crashed. It happens inbetween the video loading and auth… (read more)

I'm trying to watch videos on directv and I keep getting an error message that says the directv player plugin has crashed. It happens inbetween the video loading and authorizing. I've tried running in safe mode on firefox and the crash still happens. Firefox and all plugins are up to date as well. I've tried troubleshooting through the directv site and I can't find any information to help fix this. Here is the ID # from the latest crash report.

ID: d5855bbc-df4d-4ade-a9d1-5e0c62150216

Please advise.

Asked by LadyLindy 5 years ago

Last reply by Moses 5 years ago